Table of Contents
ix
Advanced Phone Features ....................................................119
Busy Lamp Field (BLF) ..................................................................................................... 119
BLF List ............................................................................................................................... 121
Call Recording .................................................................................................................. 123
Hot Desking ...................................................................................................................... 125
Intercom ............................................................................................................................ 127
Outgoing Intercom Calls .............................................................................................. 127
Incoming Intercom Calls .............................................................................................. 127
Using Intercom .............................................................................................................. 129
Multicast Paging ............................................................................................................... 129
Sending RTP Stream ..................................................................................................... 129
Receiving RTP Stream ................................................................................................... 132
Using Multicast Paging ................................................................................................. 134
Music on Hold ................................................................................................................... 135
Automatic Call Distribution (ACD).................................................................................. 136
Shared Call Appearance (SCA) .................................................................................... 138
Configuring SCA Feature on the IP Phone ................................................................. 139
Using SCA Feature on the IP Phone ............................................................................ 146
Bridged Line Appearance (BLA) .................................................................................... 153
Configuring BLA Feature on the IP Phone .................................................................. 153
Using BLA Feature on the IP Phone ............................................................................. 156
Messages .......................................................................................................................... 159
Short Message Service (SMS) .................................................................................... 159
Voice Mail ...................................................................................................................... 162
Message Waiting Indicator (MWI) ............................................................................. 163
Troubleshooting .....................................................................167
General Issues .................................................................................................................. 167
Display Issues ................................................................................................................... 167
Password Issues ................................................................................................................ 168
Call Issues ......................................................................................................................... 169
Headset & Handset Issues .............................................................................................. 169
Audio Issues ...................................................................................................................... 169
Log Issues .......................................................................................................................... 171
Reboot & Upgrade & Reset Issues .................................................................................. 174
Regulatory Notices ................................................................177
Service Agreements ........................................................................................................ 177
Limitations of Liability ...................................................................................................... 177
Safety Instructions ............................................................................................................ 177