Advanced Phone Features
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To configure an ACD key via phone user interface:
1.
Press Menu->Features->DSS Keys.
2.
Select the desired DSS key.
3.
Press or , or the Switch soft key to select ACD from the Type field.
4.
(Optional.) Enter the string that will appear on the LCD screen in the Label field.
5.
Press the Save soft key to accept the change or the Back soft key to cancel.
ACD key is configurable via web user interface at the path DSSKey->Line Key.
To log into the ACD system:
1.
Press the ACD key when the phone is idle.
The LCD screen prompts you the following information:
User ID: the identity used to log into the queue.
Password: the password used to log into the queue.
2.
Press the Login soft key to log in.
Note
After configuring an ACD key, you can press the ACD key to log into the ACD system.
After logging in, you are ready to receive calls from the ACD system. You can press the
ACD key to show your current ACD user status. You can press the Avail/Unavail soft key
to change your ACD user status. ACD user status synchronizes on both IP phone and
ACD system.
Contact your system administrator for the User ID and Password to access the ACD
system.
