Yealink SIP-T27P Page 185 User Manual Download

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Troubleshooting

175

How to upgrade firmware?

To upgrade firmware via web user interface:

Click on Settings->Upgrade.

Click Browse to locate the required firmware from your local system.

Click Upgrade to upgrade the firmware.

The browser pops up the dialog box “Firmware of the SIP Phone will be updated. It
will take 5 minutes to complete. Please don't power off!”.

Click OK to confirm upgrading.

How to reset the phone?

Reset the phone to factory configurations after you have tried all troubleshooting
suggestions but do not solve the problem.

To reset the phone via phone user interface:

Press Menu->Settings->Advanced Settings (default password: admin) ->Reset to
Factory.

Press the Enter soft key.

The LCD screen prompts the following warning:

Press the OK soft key.

Summary of Contents for SIP-T27P

Page 1: ......

Page 2: ...IS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USE...

Page 3: ...nt does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more...

Page 4: ...ware under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yea...

Page 5: ...T27P IP phone Note Topics provided in this guide include Chapter 1 Overview Chapter 2 Getting Started Chapter 3 Customizing Your Phone Chapter 4 Basic Call Features Chapter 5 Advanced Phone Features...

Page 6: ...ge 25 Contrast on page 26 Ext Keys on page 70 The following sections are new Shared Call Appearance SCA on page 138 Bridged Line Appearance BLA on page 153 Major updates have occurred to the following...

Page 7: ...ructions 1 Icon Instructions 3 LED Instructions 4 User Interfaces 7 Phone User Interface 7 Web User Interface 7 Documentations 10 Getting Started 11 Packaging Contents 11 Optional Accessories 13 Phone...

Page 8: ...count Management 71 Dial Plan 73 Emergency Number 79 Live Dialpad 80 Hotline 81 Basic Call Features 83 Placing Calls 84 Answering Calls 86 Ending Calls 87 Redialing Numbers 87 Recent Call In Dialing 8...

Page 9: ...SCA 138 Configuring SCA Feature on the IP Phone 139 Using SCA Feature on the IP Phone 146 Bridged Line Appearance BLA 153 Configuring BLA Feature on the IP Phone 153 Using BLA Feature on the IP Phone...

Page 10: ...User Guide for the SIP T27P IP Phone x Appendix A Time Zones 179 Index 181...

Page 11: ...dware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator...

Page 12: ...es Soft Keys Label automatically to identify their context sensitive features Scroll through the displayed information Confirms actions or answers incoming calls Cancels actions or rejects incoming ca...

Page 13: ...set cradle the hookswitch bounces and the phone connects to the line laying the handset down on the handset cradle the phone disconnects from the line Icons appearing on the LCD screen are described i...

Page 14: ...cording starts successfully Recording cannot be started Recording cannot be stopped The contact icon The ACD state is available and x The ACD state is unavailable The ACD state is Wrap up Log out of t...

Page 15: ...ored user is idle Fast flashing red 200ms The monitored user receives an incoming call Solid red The monitored user is busy The monitored user s conversation is placed on hold This LED status requires...

Page 16: ...nversation is placed on private hold For a multi party call all the shared line parties participating in this call place the shared line conversation on hold Line key LED associated with a bridged lin...

Page 17: ...ettings option is only accessible to the administrator and the default administrator password is admin case sensitive For more information on customizing your phone with the available options from the...

Page 18: ...hone Book x Call History Management Logo Customization x DSS Keys Account Management Dial Plan x Emergency Number x Live Dialpad x Hotline Basic Call Features Recent Call In Dialing x Auto Answer Auto...

Page 19: ...CA x Bridged Line Appearance BLA x Messages SIP Account User Options Active Line Label Display Name Register Name User Name Password Server Options SIP Server 1 2 Register Port x Outbound Status Outbo...

Page 20: ...de Basic call features and phone customizations In the package English On the website English Chinese User Guide Phone Web user interface settings Basic call features and advanced phone features On th...

Page 21: ...Topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen Entering Data and Editing Fields If you require additional infor...

Page 22: ...er Guide for the SIP T27P IP Phone 12 Phone Stand Handset Handset Cord Ethernet Cable Quick Start Guide Check the list before installation If you find anything missing contact your system administrato...

Page 23: ...phone You need to purchase them separately if required Power Adapter Wall Mount Bracket Headset Wireless Headset Adapter EHS36 Note We recommend that you use the accessories provided or approved by Ye...

Page 24: ...Connect the handset and optional headset 3 Connect the network and power 1 Attach the stand or the optional wall mount bracket Desk Mount Method Wall Mount Method Optional Note The hookswitch tab has...

Page 25: ...he phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wa...

Page 26: ...reen displays Welcome Initializing please wait during the initialization DHCP Dynamic Host Configuration Protocol The phone attempts to contact a DHCP server in your network to obtain valid IPv4 netwo...

Page 27: ...tus e g register status of SIP accounts Note To view the phone status via phone user interface 1 Press or press Menu Status 2 Press or to scroll through the list and view the specific information To v...

Page 28: ...d to configure network settings manually The IP phone can support either or both IPv4 and IPv6 addresses To configure the IP mode via phone user interface 1 Press Menu Settings Advanced Settings defau...

Page 29: ...t key 3 Press or to select Static IPv4 Client and then press the Enter soft key 4 Enter the desired value in the IPv4 Subnet Mask Default Gateway IPv4 Pri DNS and IPv4 Sec DNS field respectively 5 Pre...

Page 30: ...xDSL modem for IPv4 network connection you can connect your phone to the Internet via PPPoE mode Set the WAN port as a PPPoE port The PPPoE port will perform a PPP negotiation to obtain the IP addres...

Page 31: ...er to Account Management on page 71 If the phone has successfully started up the idle LCD screen will be displayed as below Idle Screen description No Description 1 This area shows the phone s time da...

Page 32: ...en your phone keypad matches the input mode you can press the keypad repeatedly to view the character or numbers options and stop to select When the character or numbers you want to enter displays in...

Page 33: ...key You can press the abc soft key one or more times to switch among uppercase ABC soft key numeric 123 soft key alphanumeric 2aB soft key uppercase and lowercase Abc soft key and lowercase abc soft...

Page 34: ...the digit 0 For key It only provides the pound character For key If it is in the uppercase ABC soft key lowercase abc soft key uppercase and lowercase Abc soft key or alphanumeric 2aB soft key input...

Page 35: ...ation or assistance with your new phone contact your system administrator You can configure the backlight to adjust the brightness of the LCD screen You can configure the backlight status on the LCD s...

Page 36: ...he intensity of contrast ranges from 1 to 10 and the highest intensity is 10 To configure the contrast via phone user interface 1 Press Menu Settings Basic Settings Display Contrast To configure the L...

Page 37: ...Press the Save soft key to accept the change Text displayed on the phone user interface will change to the selected language To change the language for the web user interface 1 Click on Settings Prefe...

Page 38: ...in name or IP address of SNTP server in the NTP Server1 and NTP Server2 field respectively 4 Press or or the Switch soft key to select the desired value from the Daylight Saving field 5 Press or or th...

Page 39: ...24 Hour from the Time Format field 3 Press or or the Switch soft key to select the desired date format from the Date Format field 4 Press the Save soft key to accept the change or the Back soft key t...

Page 40: ...To change the administrator password via phone user interface 1 Press Menu Settings Advanced Settings default password admin Set Password 2 Enter the old password in the Current PWD field 3 Enter the...

Page 41: ...MUTE TRAN CONF OK X navigation keys soft keys and line keys until unlocked All Keys All keys are locked except the Volume key digit keys key key and Speakerphone key You are only allowed to dial emerg...

Page 42: ...s to lock it immediately when the phone is idle If it is set to other values except 0 e g 5 the phone will be locked when the phone is inactive in idle screen for the designated time in seconds 5 Pres...

Page 43: ...PIN field 3 Press the OK soft key to unlock the phone The icon disappears from the LCD screen You can long press or wait for a period of time if configured to lock the phone again Note To deactivate...

Page 44: ...path Features Phone Lock You can press the Volume key to adjust the ringer volume when the phone is idle You can also press the Volume key to adjust the receiver volume of currently engaged audio devi...

Page 45: ...or to distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 Press Menu Settings Basic Settings Sound Ring Tones Common 2 Press or to select the des...

Page 46: ...cted for the phone 4 Press the Save soft key to accept the change or the Back soft key to cancel A ring tone for the account is configurable via web user interface at the path Account Basic Ring Type...

Page 47: ...sabled column and then click The selected list appears in the Enabled column 3 Repeat the step 2 to add more lists to the Enabled column 4 To remove a list from the Enabled column select the desired l...

Page 48: ...ry If there is only one list in the directory press the Directory soft key to enter this list directly Note Directory is configurable via web user interface only If the remote phone book and LDAP are...

Page 49: ...is removed from the directory refer to Directory on page 37 press Menu Directory Local Directory to enter the local directory 2 Press the AddGr soft key 3 Enter the desired group name in the Name fie...

Page 50: ...by default If Local Directory is removed from the directory refer to Directory on page 37 press Menu Directory Local Directory to enter the local directory 2 Select the desired contact group 3 Press...

Page 51: ...Press the Option soft key and then select Delete from the prompt list The LCD screen prompts the following warning 4 Press the OK soft key to confirm the deletion or the Cancel soft key to cancel You...

Page 52: ...ding fields 5 Press or or the Switch soft key to select the desired account from the Account field If Auto is selected the phone will use the default account when placing calls to the contact from the...

Page 53: ...Phone Book is added to the directory refer to Directory on page 37 press Directory Remote Phone Book to enter the remote phone book 2 Select the desired remote group and then press the Enter soft key...

Page 54: ...ectory 2 Select the desired contact group and then press the Enter soft key If the contact is not in any group select All Contacts and then press the Enter soft key 3 Press or to highlight the desired...

Page 55: ...press the Enter soft key If the contact is not in any group select All Contacts and then press the Enter soft key 3 Press or to highlight the desired contact 4 Press the Option soft key and then selec...

Page 56: ...ntact 4 Do one of the following If only one number for the contact is stored in the local directory press the Send soft key to dial out the number If multiple numbers for the contact are stored in the...

Page 57: ...s when the phone is on the dialing screen The lists can be Local Directory History Remote Phone Book and LDAP To configure search source list in dialing via web user interface 1 Click on Directory Set...

Page 58: ...us numbers of the entry s phone number office mobile or other number using the keypad The entries in the enabled search source lists whose name or phone number matches the characters entered will appe...

Page 59: ...list file via web user interface 1 Click on Directory Local Directory 2 Click Browse to locate a contact list file the file format must be csv from your local system 3 Optional Check the Show Title c...

Page 60: ...t to your local system Note The built in phone directory can store names and phone numbers for a blacklist You can store up to 30 contacts add edit delete or search for a contact in the blacklist dire...

Page 61: ...lacklist directory from the local directory 1 Press the Directory soft key The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default If Loca...

Page 62: ...tory search for a contact or simply dial a contact number from the remote phone book You can configure your new phone to access up to 5 remote phone books For the access URL of the remote phone book c...

Page 63: ...u Directory Remote Phone Book If Remote Phone Book is added to the directory refer to Directory on page 37 press Directory Remote Phone Book to enter the remote phone book 2 Select the desired remote...

Page 64: ...onfigure incoming outgoing call lookup and update time interval via web user interface 1 Click on Directory Remote Phone Book 2 Select Enabled from the pull down list of Incoming Outgoing Call Lookup...

Page 65: ...the desired entry 4 Press the Option soft key and then select Detail from the prompt list The detailed information of the entry appears on the LCD screen To place a call from the call history list 1...

Page 66: ...call history list 1 Press the History soft key 2 Press or to switch among All Calls Missed Calls Placed Calls Received Calls and Forwarded Calls 3 Press the Option soft key and then select Delete All...

Page 67: ...LED illuminates solid green when the headset mode is activated Press the line key or the Answer soft key to answer an incoming call The call will be connected to your headset automatically Enter the d...

Page 68: ...Click on Features General Information 2 Select Enabled from the pull down list of Headset Prior 3 Click Confirm to accept the change To use headset prior you should activate the headset mode in advanc...

Page 69: ...Enabled from the pull down list of Dual Headset 3 Click Confirm to accept the change Note There are three types of DSS keys Line Keys Programable Keys and Ext Keys Details will be introduced in the fo...

Page 70: ...ptional Select the desired line from the Account ID field 6 Optional Enter the string that will appear on the LCD screen in the Label field 7 Optional Enter the corresponding value in the Value field...

Page 71: ...rrent page of line keys You can use page tips feature to enable the page icon and page switch key LED to indicate different statuses This feature is disabled by default The following table lists the p...

Page 72: ...the change Note Line key features are explained in the following subchapters in detail Line Speed Dial Voice Mail Direct Pickup Group Pickup DTMF Prefix Local Group XML Group XML Browser LDAP Confere...

Page 73: ...keys located in the same position of the other page will be automatically assigned Line feature with Lock filled in the Value field This feature is only applicable to line key 1 7 Then you can use thi...

Page 74: ...feature to answer incoming calls in a group that is associated with their own group Dependencies Type Key Event Key Type GPickup Account ID the account this feature will be applied to Label key label...

Page 75: ...ture to quickly access a remote group in your remote phone book You should configure remote phone book in advance For more information refer to Remote Phone Book on page 52 Dependencies Type Key Event...

Page 76: ...u want to add to the conference Usage Press the DSS key during an active call to set up a conference with the number specified in the Value field Note Forward You can use this key feature to forward a...

Page 77: ...ctive call on hold or retrieve a held call Dependencies Type Key Event Key Type Hold Label key label displayed on the LCD screen Usage 1 Press the DSS key during an active call to place the call on ho...

Page 78: ...ile the others nearby can only listen through the speaker Dependencies Type Key Event Key Type Group Listening Label key label displayed on the LCD screen Usage 1 During a call press the DSS key to ac...

Page 79: ...tead of long pressing For more information refer to Phone Lock on page 31 Dependencies Type Phone Lock Label key label displayed on the LCD screen Usage When the phone lock feature is enabled press th...

Page 80: ...e Switch Account Up You can press Switch Account Up key to change the default account Dependencies Type Switch Account Up Usage Press the Switch Account Up key to scroll up the account list to select...

Page 81: ...ate with an account To register an account via phone user interface 1 Press Menu Settings Advanced Settings default password admin Accounts 2 Select the desired account and then press the Enter soft k...

Page 82: ...on the phone Single account Multiple accounts To disable an account via phone user interface 1 Menu Settings Advanced Settings default password admin Accounts 2 Select the desired account and then pr...

Page 83: ...be distributed evenly among the available line keys Outgoing calls will be distributed similarly Your phone can be configured to have a combination of accounts with a single line key and accounts wit...

Page 84: ...e sequence number stands for the corresponding parenthesis Example A replace rule configuration Prefix 001 xxx 45 xx Replace 9001 145 2 When you dial out 0012354599 on your phone the IP phone will rep...

Page 85: ...in the Account field or leave it blank 5 Click Edit to accept the change To delete one or more replace rules via web user interface 1 Click on Settings Dial Plan Replace Rule 2 Select the one or more...

Page 86: ...he desired line ID in the Account field or leave it blank For more information on the valid values for the Account field refer to Replace Rule on page 74 4 Click Add to add the dial now rule When you...

Page 87: ...e number outside the code area For example an area code is configured as Code 0592 Min Length 1 Max Length 15 When you dial out the number 56789 the length of the number is between 1 and 15 the phone...

Page 88: ...When you dial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number To add a block out number via web user interface 1 Click on Settings Dial Plan Bloc...

Page 89: ...so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify the emergency telephone numbers on...

Page 90: ...atically dial out a phone number without pressing the send key You can also configure a delay and then the phone will dial out the phone number automatically after the designated period of time To ena...

Page 91: ...period of time To configure the hotline number via phone user interface 1 Press Menu Features Hot Line 2 Enter the desired number in the Hot Number field 3 Enter the delay time in the Hotline Delay f...

Page 92: ...User Guide for the SIP T27P IP Phone 82...

Page 93: ...operating instructions for the SIP T27P IP phone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Answer Auto Redial Call Completion ReCall Call...

Page 94: ...duration of the active call and far site s information name or phone number are visible on the LCD screen In the figure below the call to Tom the phone number 1021 has lasted 7 seconds To place a cal...

Page 95: ...t mode Enter the desired number using the keypad Press or the Send soft key Note The SIP T27P IP phone can handle multiple calls at a time However only one active call the call that has audio associat...

Page 96: ...adset mode deactivated press the line key with the fast flashing green LED indicator To answer a call using the headset Do one of the following Press With the headset mode activated press the Answer s...

Page 97: ...using the handset press the EndCall soft key or hang up the handset If you are using the headset press or the EndCall soft key If you are using the speakerphone press or the EndCall soft key Note To r...

Page 98: ...ing 2 Select Enabled from the pull down list of Recent Call In Dialing 3 Click Confirm to accept the change Note To view placed calls list when the phone is on the pre dialing screen 1 Pick up the han...

Page 99: ...o answer is configurable on a per line basis To configure auto answer via phone user interface 1 Press Menu Features Auto Answer 2 Press or or the Switch soft key to select the desired account from th...

Page 100: ...interface 1 Press Menu Features Auto Redial 2 Press or or the Switch soft key to select Enabled from the Auto Redial field 3 Enter the desired time in seconds in the Redial Interval field The default...

Page 101: ...LCD screen of the phone 2 Wait for the designated period of time or press the OK soft key to redial the phone number The phone will retry as many times as configured until the called party is idle You...

Page 102: ...eral Information To use call completion When the called party is busy the following prompt will appear on the LCD screen of the phone 1 Press the OK soft key the phone returns to the idle screen and c...

Page 103: ...m the Key Type field 5 Optional Enter the string that will appear on the LCD screen in the Label field 6 Press the Save soft key to accept the change or the Back soft key to cancel Recall key is confi...

Page 104: ...ne key LED flashes green The LCD screen indicates that the call is on hold Note To resume a held call 1 Press or the Resume soft key Multiple Calls on Hold If multiple calls are placed on hold do one...

Page 105: ...em Custom DND can be configured for each or all accounts You can receive incoming calls from authorized numbers when DND is enabled To configure the DND mode via web user interface 1 Click on Features...

Page 106: ...The LCD screen displays a list of accounts on the phone 2 Press or to select the desired account and then press the Enter soft key 3 Press or or the Switch soft key to select Enabled to activate DND...

Page 107: ...n the phone 2 Press the All On soft key to activate DND for all accounts 3 Press the Save soft key to accept the change The icon appears on the status bar and all line icons change to Incoming calls w...

Page 108: ...nabled on the phone the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field Note You can configure your phone to forward incoming calls to another par...

Page 109: ...user interface 1 Click on Features Forward DND 2 In the Forward block mark the desired radio box in the Mode field 3 Click Confirm to accept the change Note To enable call forward in phone mode 1 Pre...

Page 110: ...when the phone is busy in the Forward to field 3 Optional Enter the busy forward on code or off code respectively in the On Code or Off Code field c If you select No Answer Forward 1 Press or or the S...

Page 111: ...rward in custom mode 1 Press Menu Features Call Forward 2 Press or to select the desired account and then press the Enter soft key 3 Press or to select the desired forwarding type and then press the E...

Page 112: ...2 Press the All Lines soft key The LCD screen prompts Copy to all lines 3 Press the OK soft key to accept the change or the Cancel soft key to cancel b If you select Busy Forward you can enable it fo...

Page 113: ...tch soft key to select Enabled from the No Answer Forward field 2 Enter the destination number you want to forward unanswered incoming calls to in the Forward to field 3 Press or or the Switch soft ke...

Page 114: ...to Call forward is configurable via web user interface at the path Features Forward DND Note To configure the forward authorized numbers via web user interface 1 Click on Features Forward DND 2 Select...

Page 115: ...e and then press the Enter soft key Press or or the Switch soft key to select Disabled to disable the call forward Press the Save soft key to accept the change To disable call forward in custom mode f...

Page 116: ...ransfer a call directly to another party without consulting Semi Attended Transfer Transfer a call when the target phone is ringing Attended Transfer Transfer a call with prior consulting To perform a...

Page 117: ...when receiving ringback To perform an attended transfer 1 Press or the Tran soft key during a call 2 Do one of the following Enter the number you want to transfer the call to Press the Directory soft...

Page 118: ...r the Switch soft key to select Enabled from the Play Tone field 4 Optional Enter the call waiting on code or off code respectively in the On Code or Off Code field 5 Press the Save soft key to accept...

Page 119: ...econd call using account 2 2 Press or to select the call for conference and ensure that the call is active for example select the call on account 1 3 Press or the Conference soft key to join the two c...

Page 120: ...ther party into an active conference call To use this feature contact your system administrator for the network conference URI in advance To configure network conference via web user interface 1 Click...

Page 121: ...m introduced above Contact your system administrator for more information You can use call park feature to place a call on hold and then retrieve the call from another phone in the system for example...

Page 122: ...pports directed call pickup and group call pickup Directed call pickup is used for picking up a call that is ringing at a target phone number Group call pickup is used for picking up a call that is ri...

Page 123: ...t of Directed Call Pickup 3 Enter the directed call pickup code in the Directed Call Pickup Code field 4 Click Confirm to accept the change To configure the directed call pickup code on a per line bas...

Page 124: ...oming call 4 Press the DPickup soft key again The call is answered on your phone You can also configure a DSS key as direct pickup key via phone user interface or web user interface Once configured yo...

Page 125: ...count 3 Enter the group call pickup code in the Group Call Pickup Code field 4 Click Confirm to accept the change To pick up a call in the group 1 Pick up the handset press the Speakerphone key or pre...

Page 126: ...s or or the Switch soft key to select the desired account from the Line ID field 3 Press or or the Switch soft key to select Enabled from the Local Anony field 4 Optional Press or or the Switch soft k...

Page 127: ...line basis You can also configure the phone to send anonymous call rejection on off code to the server to activate deactivate anonymous call rejection on the server side To configure anonymous call r...

Page 128: ...ional Enter the anonymous call rejection off code in the Reject Off Code field 8 Press the Save soft key to accept the change or the Back soft key to cancel Anonymous call rejection is configurable vi...

Page 129: ...iend s line busy or idle The BLF key LED illuminates solid red when the friend s line is in use For more information on BLF key LED indicators refer to LED Instructions on page 4 You can press a BLF k...

Page 130: ...You can also enable visual alert feature for BLF pickup on the phone This allows the LCD screen of the monitoring phone to display the caller ID when the monitored line receives an incoming call To e...

Page 131: ...BLF List key LED indicators refer to LED Instructions on page 4 You can use the BLF List keys in the following ways When the monitored user is idle press the BLF list key to dial out the phone number...

Page 132: ...Call Parked Code has been configured in advance If the code is not configured the phone will place a call to the monitored user instead of retrieving the parked call when you press the BLF List key T...

Page 133: ...eader Record on off to trigger a recording URL Record The phone sends HTTP URL request to trigger a recording Contact your system administrator for the predefined URL Note To configure a record key vi...

Page 134: ...LCD screen in the Label field 5 Enter the URL e g http 10 1 2 224 phonerecording cgi in the Value field 6 Press the Save soft key to accept the change or the Back soft key to cancel Record and URL rec...

Page 135: ...n to the recordings Note Hot desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee A primary motivation for hot desking...

Page 136: ...soft key to accept the change or the Back soft key to cancel Hot desking key is configurable via web user interface at the path DSSKey Line Key To use hot desking 1 Press the hot desking key when the...

Page 137: ...ill appear on the LCD screen in the Label field 6 Enter the target extension number in the Value field 7 Press the Save soft key to accept the change or the Back soft key to cancel Intercom key is con...

Page 138: ...for intercom calls If Intercom Mute is disabled the microphone will work for intercom calls Intercom Mute is disabled by default Intercom Tone You can enable or disable the phone to play a warning ton...

Page 139: ...e intercom key again or the EndCall soft key You can use multicast paging to quickly and easily broadcast time sensitive announcements to users who are listening to a specific multicast group You can...

Page 140: ...interface at the path DSSKey Line Key To configure a paging list key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired DSS key 3 Press or or the Switch soft key to select K...

Page 141: ...Enter the group name in the Label field 6 Press the Save soft key to accept the change or the Back soft key to cancel 7 Repeat steps 2 to 6 you can add more paging groups Paging list is configurable...

Page 142: ...st Codec The default codec is G722 3 Click Confirm to accept the change Note You can configure the phone to receive a Real Time Transport Protocol RTP stream from the pre configured multicast address...

Page 143: ...incoming multicast paging calls when there is already a multicast paging call on the phone If enabled the phone will ignore incoming multicast paging calls with lower priorities otherwise the phone wi...

Page 144: ...e Hold soft key The sender s phone places the multicast RTP session on hold and receiver s phone releases the session 3 To resume the held multicast RTP session press the Resume soft key The multicast...

Page 145: ...ice of playing recorded music to fill the silence that would be heard by the party placed on hold To use this feature you should specify a SIP URI pointing to a Music on Hold Server account When a cal...

Page 146: ...eed to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity ACD on the SIP T27P IP phone allows the ACD system to distribute large volumes of i...

Page 147: ...Press the ACD key when the phone is idle The LCD screen prompts you the following information User ID the identity used to log into the queue Password the password used to log into the queue 2 Press...

Page 148: ...ng figure the first line is private and the second line is shared If two phones share a line an incoming call to this extension will cause both phones to ring simultaneously The incoming call can be a...

Page 149: ...nekeys feature is enabled For example party A party B share the account 4603 phone A registers the primary account 4603 and assigns line key 1 and line key 2 for the account 4603 phone B registers the...

Page 150: ...Guide for the SIP T27P IP Phone 140 If Auto LineKeys is enabled you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone 3 Click Confirm to accept the ch...

Page 151: ...ne key on phone A via web user interface 1 Register the primary account 4603 2 Click on Advanced and then select Shared Call Appearance from the pull down list of Shared Line 3 Enter the desired numbe...

Page 152: ...rm to accept the change The phone A will automatically configure the line keys from the first unused DSS key according to the configured number in the Number of line key field To configure the shared...

Page 153: ...e field 2 Click on Advanced and then select Shared Call Appearance from the pull down list of Shared Line 3 Enter the desired number in the Number of line key field This field appears only if Auto Lin...

Page 154: ...on private hold on phone A By default the private hold soft key isn t displayed on the LCD screen You need to configure either the private hold soft key or a private hold key before you place the cal...

Page 155: ...e Call pull feature allows users to retrieve an existing call from another shared phone that is in active or public hold status To configure the call pull feature access code via web user interface 1...

Page 156: ...pad when the phone is idle Press or the Send soft key The phone will dial the entered number using the first line key Press the line key when the phone is idle to enter the pre dialing screen Enter th...

Page 157: ...ndicator of the line key 1 on phone A will illuminate solid green and phone B will illuminate solid red Press the line key 1 or the Answer soft key on phone B The LED indicators of the line key 1 on p...

Page 158: ...e following on phone B Press the line key 2 Phone A stops ringing Press or the Answer soft key Phone A stops ringing The LED indicators of the line key 2 on phone A will illuminate solid red and phone...

Page 159: ...To retrieve a call placed on public hold You can retrieve the public held call on either phone A or phone B To retrieve the call on phone A 1 Press the line key with the slow flashing green LED indic...

Page 160: ...l CallPull NewCall and Barge In soft keys appear on the LCD screen of phone B 2 Press the Barge In soft key to interrupt the active call of phone A Party B will set up a conference call with the other...

Page 161: ...tive call 4 Press the Hold or the EndCall soft key If any party in the conference call presses the Hold soft key two way voice can be heard between the remaining parties If party A or party B presses...

Page 162: ...e In soft keys appear on the LCD screen of phone B 2 Press the CallPull soft key The active call has been retrieved from the phone A successfully If there is a held call between phone A and phone C do...

Page 163: ...s private and the second line is shared Any IP phone can be used to originate or receive calls on the bridged line An incoming call to the BLA number can be presented to multiple phones in the group s...

Page 164: ...ister an account and configure BLA feature on phone A via web user interface 1 Register the account 14019833020 2 Click on Advanced and then select Draft BLA from the pull down list of Shared Line 3 E...

Page 165: ...k Confirm to accept the change To register an account and configure BLA feature on phone B via web user interface 1 Register the account 10462190020 2 Click on Advanced and then select Draft BLA from...

Page 166: ...which associates with a bridged line will change For more information on line key LED indicators refer to LED Instructions on page 4 You can do the following using the IP phone in a BLA scenario Plac...

Page 167: ...ss or the Send soft key Phone A will dial the entered number When the phone C dials the BLA number 14084588327 an incoming call will arrive on the bridged line The phone A and phone B ring simultaneou...

Page 168: ...between phone A and phone C you can retrieve a held call on either phone A or phone B To retrieve the held call on phone A 1 Press the line key with the slow flashing green LED indicator or the Resum...

Page 169: ...g icon Note You can store text messages in your phone s Inbox Sentbox Outbox or Draftbox Each of the boxes can store up to 100 text messages If the number of the text messages in one box is more than...

Page 170: ...you want to send the message to in the To field 6 Press the Send soft key to send the message or the Back soft key to cancel Sending a text message is configurable via web user interface at the path...

Page 171: ...Delete soft key 3 Select Delete to delete the desired message then press OK The LCD screen prompts Delete message 4 Press the OK soft key to delete this message or the Cancel soft key to cancel You c...

Page 172: ...oice mail or the user re registers the account that has unread voice mail s Note To leave a voice mail You can leave a voice mail for someone else when he she is busy or inconvenient to answer the cal...

Page 173: ...you a voice mail you will receive a message waiting indicator MWI will be indicated in three ways a warning tone an indicator message including a voice mail icon on the LCD screen and the power indica...

Page 174: ...mber for MWI service To use this feature you should also configure the voice mail number Note To configure subscribe for MWI via web user interface 1 Click on Account Advanced 2 Select the desired acc...

Page 175: ...e pull down list of Account 3 Select Enabled from the pull down list of Subscribe for MWI 4 Select Enabled from the pull down list of Subscribe MWI To Voice Mail 5 Enter the desired voice mail number...

Page 176: ...User Guide for the SIP T27P IP Phone 166...

Page 177: ...ncludes MAC addresses according to the corresponding PO Purchase Order You can find the MAC address on the label of carton box You can also find the MAC address from the phone s bar code on the back o...

Page 178: ...ontact your system administrator for more information You can also configure the time and date manually For more information refer to Time Date on page 27 Why can t I access web user interface using t...

Page 179: ...er to Phone Installation on page 14 Why does my headset not work Check that the headset cord is properly connected to the headset jack on the phone Refer to Phone Installation on page 14 Check that th...

Page 180: ...to disable it When there is a call on hold the phone will play a hold tone every 30 seconds Call hold tone is enabled by default Call hold tone and the interval of playing a hold tone are configurabl...

Page 181: ...firm to accept the change Note How to export PCAP trace We may need you to provide a PCAP trace to help analyze your problem To export a PCAP trace via web user interface 1 Click on Settings Configura...

Page 182: ...eed you to provide a system log to help analyze your problem To export the system log to a local PC via web user interface 1 Click on Settings Configuration 2 Select 6 from the pull down list of Syste...

Page 183: ...agnostic files including PCAP trace system log and BIN configuration file to help analyze your problem You can export these files at a time To export all diagnostic files via web user interface 1 Clic...

Page 184: ...files to your local system Note How to reboot the phone To reboot the phone via web user interface 1 Click on Settings Upgrade 2 Click Reboot to reboot the IP phone Note Any reboot of the phone may t...

Page 185: ...Phone will be updated It will take 5 minutes to complete Please don t power off 4 Click OK to confirm upgrading How to reset the phone Reset the phone to factory configurations after you have tried a...

Page 186: ...176 The LCD screen prompts Welcom Initializing please wait The phone will be reset to factory settings sucessfully after startup Note Reset of your phone may take a few minutes Do not power off until...

Page 187: ...ions before use The following basic safety precautions should always be followed to reduce the risk of fire electrical shock and other personal injury General Requirements Before you install and use t...

Page 188: ...pill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable...

Page 189: ...nd Ireland Dublin Morocco Portugal Lisboa Porto Funchal Spain Canary Islands Las Palmas United Kingdom London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic...

Page 190: ...bane Australia Hobart Australia Sydney Melboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand Well...

Page 191: ...ng vi Configuring an Access URL 52 Configuring BLA Feature on the IP Phone 153 Configuring SCA Feature on the IP Phone 139 Conference 108 Contact Management 37 Contrast 26 Copyright vi Customizing You...

Page 192: ...ramable Keys 69 R Reboot Upgrade Reset Issues 174 ReCall 93 Receiving RTP Stream 132 Recent Call In Dialing 88 Redialing Numbers 87 Registration 21 Regulatory Notices 177 Remote Phone Book 52 Replace...

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