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YealinkCP860 Phones Configuring Guide

Connect the included or a standard Ethernet cable between the Internet port on the phone
and the one on the wall or switch/hub device port.

Note

Power over Ethernet

With the included or a regular Ethernet cable, the CP860 IP conference phone can be powered
from a PoE-compliant switch or hub.

The IP phone should be used with Yealink original power adapter (5V/2A) only.

Summary of Contents for CP860 SERIES

Page 1: ......

Page 2: ...TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY O...

Page 3: ...ined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the...

Page 4: ...link uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL a...

Page 5: ...up Call Jump Intercom and multicast paging over an IP network The purpose of this guide is to serve as a basic guidance for configuring CP860 IP conference phone via CommPortal phone configurator Note...

Page 6: ...YealinkCP860 Phones Configuring Guide vi...

Page 7: ...etup Wizard 7 Phone Status 8 Configuring your Phone 9 Phone User Interface 9 CommPortal Phone Configurator 9 Downloading Configuration Files 11 Obtaining the Provisioning Server Address 11 Configuring...

Page 8: ...Basic Call Features 43 Do Not Disturb DND 43 Call Transfer 44 Conference Call 46 Call Pickup 48 Advanced Phone Features 49 Intercom 50 Multicast Paging 52 DTMF 57 Call Jump 59 Resetting the phone 60...

Page 9: ...Wizard on page 7 This section introduces how to install the phone 1 Connecting the Network and Power 2 Connecting the Optional Expansion Microphone CPE80 3 Connecting the Optional USB Flash Drive 4 C...

Page 10: ...Internet port on the phone and the one on the wall or switch hub device port Note Power over Ethernet With the included or a regular Ethernet cable the CP860 IP conference phone can be powered from a...

Page 11: ...e Optional Expansion Microphone CPE80 You can connect optional expansion microphone to enhance the room coverage of the conference phone If in line power switch hub is provided you don t need to conne...

Page 12: ...e Positioning the CP860 and the Expansion Microphone CPE80 The microphone reception of the CP860 conference phone is ideal when placed within 3m of any speaker The better reception is within 2m CP860...

Page 13: ...conference room is more than 36 6 6 square meters two expansion microphones should be connected to the CP860 IP conference phone CP860 two expansion microphones Following the following guidelines to e...

Page 14: ...all the speakers causing people in the far site cannot hear clearly Do not move around in the conference room while on a call Connecting the Optional USB Flash Drive You can connect a USB flash drive...

Page 15: ...e language for the phone user interface The default language is English 2 Press the Next soft key to continue or press the Skip soft key to skip the setup wizard and go to the idle screen 3 Configure...

Page 16: ...rsion product ID and device certificate status Account status e g register status of the SIP account Note To view the phone status via phone user interface 1 Press or press Menu Status 2 Press or to s...

Page 17: ...oy and maintain a mass of IP phones then the CommPortal phone configurator will be recommended You can choose the desired configuration method to operate the phone and change settings according to act...

Page 18: ...YealinkCP860 Phones Configuring Guide 10...

Page 19: ...to provisioning and users provide the correct authentication user name and password The following takes HTTP digest authentication method as an example to introduce phone deployment Obtaining the Prov...

Page 20: ...s powered on the LCD screen prompts the following 1 Enter the user name e g 9702905350 and account password in the User name and Password field respectively 2 Press the OK soft key The phone will send...

Page 21: ...hone Zero Touch If you change the parameter settings on the CommPortal phone configurator you can press the zero touch key if configured to quickly perform auto provisioning to apply the changes to yo...

Page 22: ...to Provision screen An example of screenshot is shown as below 5 Press the OK soft key After the above configuration is completed the IP phone will connect to the configured provisioning server to per...

Page 23: ...ion If you require additional information or assistance with your new phone contact your system administrator Basic Network Settings If your phone cannot contact a DHCP server for any reason you need...

Page 24: ...isioning refer to Downloading Configuration Files on page 11 To configure a static IPv4 address via CommPortal phone configurator 1 Click on Network IP Setting Make sure that the IP address mode is co...

Page 25: ...s respectively 5 Click Save changes to accept the change 6 Perform auto provisioning on the phone to download above configurations For more information on how to perform auto provisioning refer to Dow...

Page 26: ...phone to download above configurations For more information on how to perform auto provisioning refer to Downloading Configuration Files on page 11 You can also configure a static IPv6 DNS for the IP...

Page 27: ...egister an account via CommPortal phone configurator 1 Click on Line 1 User 2 Enter the desired values in Directory Number and Display Name fields respectively 3 Select the desired value from the Desc...

Page 28: ...on how to perform auto provisioning refer to Downloading Configuration Files on page 11 SIP Session Timer SIP session timers T1 T2 and T4 are SIP transaction layer timers defined in RFC 3261 These ses...

Page 29: ...r messages between the SIP client and server To configure SIP session timer via CommPortal phone configurator 1 Click on Preferences SIP 2 Enter the desired value in the SIP Session Timer T1 field The...

Page 30: ...atch My Account This means the phone will support DST timezone sync settings with the Metaswitch EAS CFS account 4 Enter the domain names or IP addresses in the Primary NTP Server and Secondary NTP Se...

Page 31: ...Day 0 0am 1 1am 23 11pm 3 Enter the desired offset time in the Offset minutes field 7 Click Save changes to accept the change 8 Perform auto provisioning on the phone to download above configurations...

Page 32: ...ate formats For example for the date format WWW DD MMM WWW represents the abbreviation of the weekday DD represents the two digit day and MMM represents the first three letters of the month The date f...

Page 33: ...list via CommPortal phone configurator 1 Click on Features Directory 2 Select the desired priority from the pull down list of Local Directory Priority The default value is 1 3 Select the desired prio...

Page 34: ...ntact your system administrator You can add new contacts to the local directory search for a contact or simply dial a contact number from the remote phone book You can configure your new phone to acce...

Page 35: ...25 press Directory Remote Phone Book to enter the remote phone book 2 Select the desired remote group and then press the Enter soft key The phone then connects to the remote phone book and proceeds to...

Page 36: ...che of the remote phone book every time the phone accesses the remote phone book 5 Click Save changes to accept the change 6 Perform auto provisioning on the phone to download above configurations For...

Page 37: ...figurations For more information on how to perform auto provisioning refer to Downloading Configuration Files on page 11 To search for an entry in the enabled search source lists 1 Press 2 Enter a few...

Page 38: ...gurator 1 Click on Programmable Keys Soft Key Key 1 2 Select desired key type from the Soft key action field 3 Optional Enter desired values in the corresponding fields 4 Optional Enter a string that...

Page 39: ...one when the target phone number receives an incoming call The call is then answered on your phone Directory You can use this key feature to easily access frequently used lists Dependencies Soft key a...

Page 40: ...ur phone temporarily when you are not using it To use this key you need to enable the keypad lock feature in advance For more information on how to configure the keypad lock refer to Keypad Lock on pa...

Page 41: ...n Usage Press the programmable key when the phone is idle the full Directory Number of your line will be announced back Multicast Paging You can use this key feature to quickly and easily broadcast ti...

Page 42: ...details of any malicious or harassing incoming calls to their lines The user can press the trace call key either during using a separate Call Appearance on the line the unwanted call was received on...

Page 43: ...ies Soft key action Zero Touch Label key label displayed on the LCD screen Usage 1 Press the programmable key to access the zero touch screen 2 Press the OK soft key in a few seconds 3 Configure the n...

Page 44: ...ng calls by press the Answer soft key or off hook key and end a call by pressing the EndCall soft key or on hook key To configure the keypad lock via CommPortal phone configurator 1 Click on Preferenc...

Page 45: ...xes you need to know Syntax Description The dot can be used as a placeholder or multiple placeholders for any character Example 12 would match 123 1234 12345 12abc etc x An x can be used as a placehol...

Page 46: ...igured as 1xxx any entered four digit string beginning with 1 will then be dialed out automatically on the phone To add a dial now rule via CommPortal phone configurator 1 Click on Line 1 Dial Plan 2...

Page 47: ...perform auto provisioning refer to Downloading Configuration Files on page 11 Live Dialpad You can enable live dialpad on the CP860 IP conference phone which enables the IP phone to automatically dia...

Page 48: ...play a logo If it is set to System logo the LCD screen will display the system logo If it is set to Custom logo the LCD screen will display the custom logo you need to upload a custom logo file to the...

Page 49: ...perform auto provisioning refer to Downloading Configuration Files on page 11 Note To delete all custom logos via CommPortal phone configurator 1 Click on Preferences Logo 2 Enter http localhost all i...

Page 50: ...YealinkCP860 Phones Configuring Guide 42 information on how to perform auto provisioning refer to Downloading Configuration Files on page 11...

Page 51: ...ssistance with your new phone contact your system administrator Do Not Disturb DND You can use DND to reject incoming calls automatically on the phone The prompt message n New Missed Call s n indicate...

Page 52: ...taswitch server will notify the phone of the status change and the phone will change the DND status for the user To configure DND key synchronization feature via CommPortal phone configurator 1 Click...

Page 53: ...elect History Select the desired list and press or to select the entry Directory should be configured in advance Refer to Directory on page 25 for more information Press the Directory soft key and the...

Page 54: ...ence phone supports up to five parties including yourself in a conference call To set up a three way local conference call 1 Place a call to the first party 2 When the first party answers the call pre...

Page 55: ...a new call Press the Back soft key to return to the previous screen Press to mute the conference call all other participants can hear each other but they cannot hear you Press or the EndCall soft key...

Page 56: ...nistrator for more information Note Directed Pickup To configure a directed pickup key via the CommPortal phone configurator 1 Click on Programmable Keys Soft Key Key 1 2 Select Directed Pickup from t...

Page 57: ...tring that will appear on the LCD screen in the Label field 5 Click Save changes to accept the change 6 Perform auto provisioning on the phone to download above configurations For more information on...

Page 58: ...eld 3 Enter the target extension number in the Number field 4 Enter the string that will appear on the LCD screen in the Label field 5 Click Save changes to accept the change 6 Perform auto provisioni...

Page 59: ...muted for intercom calls If Intercom Mute is disabled the microphone will work for intercom calls Intercom Mute is disabled by default Warning Tone You can enable or disable the phone to play a warnin...

Page 60: ...y when the phone is idle The called destination plays a warning tone and automatically answers the call in the speakerphone mode by default 2 Press or the EndCall soft key to end the intercom call Mul...

Page 61: ...ck Save changes to accept the change 7 Perform auto provisioning on the phone to download above configurations For more information on how to perform auto provisioning refer to Downloading Configurati...

Page 62: ...one to download above configurations For more information on how to perform auto provisioning refer to Downloading Configuration Files on page 11 To configure a default Codec for multicast paging via...

Page 63: ...st Disabled The voice call in progress will take precedence over all incoming paging calls Paging Priority Active The paging priority active parameter decides how the phone handles incoming multicast...

Page 64: ...To send RTP stream 1 Press the multicast paging key when the phone is idle The phone sends RTP to a preconfigured multicast address IP Port Any phone in the local network then listens to the RTP on th...

Page 65: ...ticast RTP session press the EndCall soft key Note DTMF DTMF Dual Tone Multi frequency better known as touch tone is used for telecommunication signaling over analog telephone lines in the voice frequ...

Page 66: ...denoted as Event End bit R bit Volume and Duration If the End bit is set to 1 the packet contains the end of the DTMF event You can configure the sending times of the end RTP Event packet INBAND DTMF...

Page 67: ...l will stay connected instead of being placed on hold The following table lists the default call jump hotkeys configured by Metaswitch Internet Telephony Service Provider can modify the hotkeys depend...

Page 68: ...nnected Scenarios C To avoid hotkey conflict issues when listening to voice mails User A dials the voice mail access code to listen to voice mails To avoid the call jump hotkeys to conflict with voice...

Page 69: ...ing The LCD screen prompts the following The phone will be reset to factory settings sucessfully after startup Note Reset of your phone may take a few minutes Do not power off until the phone has star...

Page 70: ...YealinkCP860 Phones Configuring Guide 62...

Page 71: ...cable is not loose Ensure that the switch or hub in your network is operational Why does the phone display No Service The LCD screen displays No Service when no SIP account registers successfully Why...

Page 72: ...dset or headset to isolate the problem Why doesn t the phone ring Check the ringer volume on the phone To adjust the ringer volume setting press the Volume key when the phone is on hook and idle Why c...

Page 73: ...DED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Instructions Save these instructions Read these safety instructions before use The following basic safety precautions should always be followed to...

Page 74: ...or unplugging any cable make sure that your hands are completely dry Do not spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet...

Page 75: ...ugal Lisboa Porto Funchal Spain Canary Islands Las Palmas United Kingdom London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic Prague Denmark Kopenhagen Fra...

Page 76: ...elboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand Wellington Auckland Russia Kamchatka Time 12...

Page 77: ...ot Disturb 43 DTMF 57 G Getting Started 1 Group Pickup 49 I In This Guide v Incoming Intercom Calls 50 Intercom 50 K Keypad Lock 36 L Limitation of Liability 65 Live Dialpad 39 Logo Customization 40 P...

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