XtremeTrakGPS XT-300 User Guide
XT-300 USER GUIDE
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I just activated my service. Why doesn’t my device show
on the map?
The device cannot show its location on the map until
after it makes its first transmission. Take the device for a
drive and it should immediately begin tracking.
My map screen shows where the device was yesterday.
Today it’s in a completely different place, but the map
still shows the old location. Are the satellites down?
The satellites don’t go down. The problem is that the
device has not transmitted its location to the server since
the last location shown on the map.
Either (A) the device does not have power, (B) it doesn’t
have a view of the sky (and therefore cannot calculate its
location), or (C) the device is in an area with no wireless
data service, and therefore cannot transmit its location.
We recommend a physical inspection of the device. It’s
possible the SIM door (the tab on the right side of the
device which covers the SIM card) may be open, the
device may be turned off, or the GPS receiver may be
turned off on the device.
My device/devices were moving on the map at 60mph
and suddenly they stopped moving in the middle of the
highway. Is your system down?
Our system has approximately 99.99% uptime, so it’s far
more likely your browser has disconnected from (lost its
socket connection to) our server.
Users of wireless networks are more likely to experience
this problem than users on physical wired connections.
Simply log back into the website to reconnect to our
server and see current locations of your vehicles.
I got onto Live Chat Support at 4am and nobody
answered.
Live Chat is staffed from 7am to 7pm Monday through
Friday, and 9am to 4pm on Saturdays. Our intent here is to
fully support business hours throughout the continental
US, opening at 8am New York time and closing at 5pm
California time.
As we continue to grow, we may well evolve into a 24x7
technical support schedule. At this time, however, tech
support is only staffed from 7am to 7pm.
My SMS alerts and/or email alerts aren’t coming
through. What’s wrong with the system?
There are several possible reasons for this problem.
Either (A) you did not check the box in front of the SMS
entry on the Alert Editor, (B) you have a 1 in front of your
number (14057491105) when the 1 is not supported by
your wireless carrier, (C) you do NOT have a 1 in front
of your number and the carrier requires it, (D) the SMS
text message was caught by a spam filter at your local
wireless carrier (they decided it was spam), or (E) the
wireless carrier simply failed to deliver the message.
Wireless carriers do not guarantee delivery of SMS text
messages. We’ve seen cases where some messages were
delivered in 20 seconds, while others were delivered
days later.
To confirm Alert notifications are being sent properly, set
up an email alert (and make sure the email isn’t going
into your spam filter).
When I go into Directions & Routing, I don’t get the
directions.
Your browser is disabling pop-ups. Enable pop-ups (either
once, or for the entire site) and a separate browser will
appear with turn-by-turn driving directions when you
FREQUENTLY ASKED QUESTIONS
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