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Xorcom UC912G, User Manual

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Xorcom UC912G User Manual Download Page 52

UC912G IP Phone 

 

Copyright © 2019 Xorcom Ltd. 

All rights reserved 

Page 52 of 165 

 

4.

 

 

Configuring DHCP using the phone interface 

5.

 

Press  Menu→  Settings→  Advanced  Setting  (password:  admin)  →  Network→  WAN  Port→ 
IPv4→ DHCP mode. 

1.

 

Click Save and restart the phone. 

Configuring a Static IP address using the phone interface 

1.

 

Press  Menu→  Settings→  Advanced  Setting  (password:  admin)  →  Network→  WAN  Port  → 
IPv4 → Static mode. 

2.

 

Enter  the  parameters:  IP,  Netmask,  Gateway,  Pri.DNS(primary  DNS),  Sec.DNS  (secondary 
DNS) in the corresponding fields. 

 

3.

 

Click Save and restart the phone. 

 

4.

 

Press the Save soft key to accept the change or the Cancel soft key to cancel. If you are using 
an xDSL modem, you can connect your phone to the Internet using the PPPoE mode. You can 
set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain 
the IP address. Contact your system administrator for the PPPoE user name and password. 

Configuring PPPoE using the phone interface 

1.

 

Press  Menu→  Settings→  Advanced  Setting  (password:  admin)  →  Network→  WAN  Port  → 
PPPoE mode. 

2.

 

Enter the User ID and password 

3.

 

Click Save and restart the phone 

Summary of Contents for UC912G

Page 1: ...UC912G IP Phone Xorcom UC912G IP Phone User Manual ...

Page 2: ...N 30 Boot 30 Initialization 30 Firmware Upgrade 30 Reboot 31 Network 31 USING THE PHONE INTERFACE 32 STATUS 33 Viewing Phone Status 33 Viewing status using the phone interface 33 Viewing status using the web interface 34 REGISTRATION 36 Registration using the phone Interface 36 Registration using the web interface 37 5 CONFIGURING BASIC FEATURES 39 GENERAL SETTINGS 39 Web Login 39 Administrator Pa...

Page 3: ... 53 Configuring IPv6 using the web interface 54 Configuring DHCP using the phone interface 54 Configuring Static IP Address using the phone interface 54 Configuring Network using the web interface 55 IPv4 IPv6 55 Configuring IPv4 IPv6 using the phone interface 55 Configuring IPv4 IPv6 using the web interface 56 PC Port 56 Configuring PC Bridge using the phone interface 56 Configuring PC Router usi...

Page 4: ...g the phone interface 72 Adjusting Headset Volume using the phone interface 72 Adjusting Speaker Volume using the phone interface 72 Voice Mail Tone 72 Play Hold Tone 73 Play Hold Tone Delay 73 SYSTEM SETTINGS 74 Dial Plan 74 Configuring Dial Plan using the web interface 74 Dial Now Timeout 75 Configuring Dial Now Timeout using the web interface 75 No Key Entry Timeout 76 Configuring No Key Entry ...

Page 5: ... call in Speaker mode 92 CALL TRANSFER 93 Blind Transfer 93 Attended Transfer 93 Semi Attended Transfer 93 BLF Transfer 94 Hold transfer on hook 94 Hold transfer for 3 Way conference 94 Transfer to new call using the web interface 95 Transfer Release Trigger 96 CONFERENCE CALL 97 5 way conference 97 CALL FORWARDING 98 Static Call Forwarding 98 Configuring Forward Always 98 Configuring Busy Forward...

Page 6: ...e interface 116 DIRECT PICKUP 117 Configuring Direct Pickup using the Phone interface 117 Configuring Direct Pickup using the web interface 117 GROUP PICKUP 118 Configuring Group Pickup using the phone interface 118 Configuring Group Pick up using the web interface 118 CALL PARKING 119 Configuring Parking using the phone interface 119 Configuring Parking using the web interface 119 INTERCOM 120 Co...

Page 7: ...e Key 137 Configuring SMS using the phone interface 137 Configuring SMS using the web interface 137 CALL RECORDING 138 Configuring Call Recording using the phone interface 138 Configuring Call Recording using the web interface 138 URL CALL RECORDING 139 Configuring URL Recording using the phone interface 139 Configuring URL Recording using the web interface 139 PAGING 140 Configuring Paging using ...

Page 8: ... 154 UPGRADE 155 Firmware Upgrade using HTTP 155 Configuring the Server Path using the web interface 155 Upgrading manually using the web interface 156 BACKUP AND RESTORE 158 Downloading the configuration file 158 Restoring the configuration file 158 10 TROUBLESHOOTING 160 Why is the phone LCD screen blank 160 Why does the phone display Network Unavailable 160 Why can t I get a dial tone 160 Where...

Page 9: ... com Xorcom Ltd gives its right to download and print copies of this content for private use only as a user manual No parties shall have the right to alter modify or use for commercial purposes without prior written permission from Xorcom Ltd Safety Instructions To use the phone please follow the instructions in this user manual Use the power adapter supplied with your phone Other power adapters m...

Page 10: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 10 of 165 2 Packing List The box contains the following parts check that all items are present 1 Phone device 2 Stand 3 Handset ...

Page 11: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 11 of 165 4 Headset cord 5 Power adapter Optional 6 Ethernet cable 7 Quick Reference for UC912G ...

Page 12: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 12 of 165 3 Assembly Installation Attach the Stand ...

Page 13: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 13 of 165 Connect Handset and optional Headset Connect Network and Power ...

Page 14: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 14 of 165 If you are using PoE as the power source for your IP phone make sure that you connect it to the socket marked Ethernet ...

Page 15: ...served Page 15 of 165 4 Getting to Know Your Phone Layout of Keys and LEDs 1 Power indicator 2 Line keys 3 User configured soft keys 4 Cancel 5 Navigation OK right left up and down arrows 6 Volume control 7 Redial 8 Speaker 9 Transfer 10 Messages 11 Headset ...

Page 16: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 16 of 165 12 Mute ...

Page 17: ...coming call Soft keys Labels automatically to identity their context sensitive features Navigation keys OK Up arrow key To move up of the selection shown on the screen Right arrow key To move right of the selection shown on the screen Left arrow key To move left of the selection shown on the screen Down arrow key To move down of the selection shown on the screen 1 To return to Home screen 2 To can...

Page 18: ... LDAP 16 Network Directories 17 Conference 18 Forward 19 Transfer 20 Hold 21 DND 22 Redial 23 Call Return 24 SMS 25 Record 26 URL Record 27 Paging 28 Group Listening 29 Public Hold 30 Private Hold 31 Hot Desking 32 ACD 33 Zero Touch 34 URL 35 Network Group 36 Multicast Paging 37 Group Call Park 38 Call Park Retrieve 39 Pull Call 40 Shared Line LED lights status for Shared Line ...

Page 19: ... 41 Broadsoft Group Speaker Press this button to place a call in hands free mode Redial Dial the previous dialed number Can also act as Send key Volume Decrease volume Increase volume Alphanumeric keypad To enter the phone numbers letters and symbols Headset To indicate that the phone is or not in Headset mode Transfer Transfer a call to a third party or to enable disable Forwarding feature for th...

Page 20: ...td All rights reserved Page 20 of 165 Icons Icon Description Network Registration successful Not registered Speakerphone mode Handset mode Headset mode Mute Forward Do Not Disturb DND SRTP Received call Dialed Call Missed call Forwarded call ...

Page 21: ...icator LED Line LED when used as line BLF or BLF List Key LED when used as BLF LED Status Description Steady Green Idle status for the monitored line Steady Red Monitored line is calling or during a call Blinking Red Monitored line is ringing Off All other unknown status LED Status Description Blinking Green Ringing or missed call Steady Green Idle status Off Power off LED Status Description Stead...

Page 22: ...ic Hold status Blinking Red every 500ms Other member of the SCA group s LED status when a member of the SCA group in Public Hold status Blinking Green every 500ms A member of the SCA group in progressing status Steady Red Other member of the SCA group s LED status when a member of the SCA group in progressing status Blinking Red every 100ms Alerting Steady Green A member of the SCA group is in Act...

Page 23: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 23 of 165 message Mute key Red when the call is muted ...

Page 24: ... the phone In addition you can use the web interface to access all configuration settings In many instances it is possible to use both the phone interface and the web interface to operate the phone and change settings However in some instances it is only possible to use the phone or the web interface Phone Interface Overview Option Status Information Network Accounts Features Call Forward Function...

Page 25: ... Text Message View and Set Basic Settings Language Time Date Time Date Format DHCP Time Ring Tone Headset Screensaver User Mode Gray Level Font Size Advanced Settings Accounts Network Phone Setting Auto Provision Others Factory Function System Restart Device Reboot Pcap Feature ...

Page 26: ...om Ltd All rights reserved Page 26 of 165 Line Key Function Overview Line Speed Dial BLF BLF List Voice Mail Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Local Group XML Group XML Browser LDAP Network Directories Conference ...

Page 27: ...Phone Copyright 2019 Xorcom Ltd All rights reserved Page 27 of 165 Forward Transfer Hold DND Redial Call Return SMS Record URL Record Paging Group Listening Public Hold Private Hold Hot Desking ACD Zero Touch URL ...

Page 28: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 28 of 165 Network Group Multicast Paging Group Call Park Call Park Retrieve Pull Call Shared Line Broadsoft Group ...

Page 29: ...rther information see Icon Preview 3 Line keys Shows the four line key labels Line keys are also can be used as other function keys For more information refer to Line Keys 4 Soft key Shows the soft key labels The default soft key labels are History Directory DND and Menu See Programmable Key for further information 5 Default Account Shows the current use account Use the Right or Left arrow keys to...

Page 30: ...ading the saved configuration The phone will display the following message on the LCD screen Initialization After the boot sequence is completed the phone will initialize in accordance with the saved configuration while displaying the following message on the screen Firmware Upgrade The IP Phone will upgrade the firmware if new firmware is found on your server During this stage the phone will disp...

Page 31: ...f new firmware was found and installed the phone will display the following message on the screen Network By default the phone will attempt to contact the DHCP server on your network in order to obtain valid network settings such as IP address subnet mask default gateway and DNS servers ...

Page 32: ...tus indicates whether the account registered successfully or not When changing account information suing the phone a Restart message will be displayed when returning to the Idle screen When the current input method is ABC abc or2ab pressing selected keys allows you to choose special symbols Pressing 0 allows you to choose any of Pressing 1 allows you to choose Pressing allows you to choose any of ...

Page 33: ...erface The phone status information includes model IP addresses MAC address firmware hardware WAN type subnet mask LAN type gateway DNS as well as accounts and registration status Viewing Phone Status Viewing status using the phone interface 1 Press Menu Status Information 2 Press Menu Status Network 3 Press Menu Status Network IPV4 4 Press Menu Status Network IPV6 ...

Page 34: ...unts UC912G supports four accounts Viewing status using the web interface 1 Login to the web interface refer to Web Login for details of the login process 2 View the information of Version Account Status Network IPv4 Setting Memory and Up Time 3 You can click on the Restart button to restart the phone ...

Page 35: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 35 of 165 ...

Page 36: ...ctivate the account 4 Select the desired profile of the account 5 Enter the SIP User ID and Authenticate ID 6 Enter the Password and Name shown on LCD 7 Press Save to save the configuration When the current input method is ABC abc or2ab pressing selected keys allows you to choose special symbols Pressing 0 allows you to choose any of Pressing 1 allows you to choose Pressing allows you to choose an...

Page 37: ... using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Profile Basic 2 Enter the Primary SIP Server and other profile information 3 Select and configure SIP Transport 4 Click SaveSet to save the configuration 5 Click Account Basic ...

Page 38: ...om Ltd All rights reserved Page 38 of 165 6 Select Yes for Account Active 7 Select the desired Profile 8 Enter the SIP User ID Authenticate ID Authenticate Password and other account information 9 Click SaveSet to save the configuration ...

Page 39: ...configuration such as Time Language Volume etc General Settings Web Login 1 Login to the web interface refer to Web Login for details of the login process and get the IP address by clicking Menu Status Information 2 Input the IP Address in the web browser 3 Input the user name default is admin password default is admin 4 Login successfully ...

Page 40: ... server port for example 192 168 0 122 5090 Administrator Password The password is mainly used for login the web interface or set the advanced settings through the phone interface The default password of the administrator is admin but it highly recommended that you change the password at the first opportunity Changing Password using the phone interface 1 Press Menu Settings Advanced Setting passwo...

Page 41: ... web interface 1 Login to the web interface refer to Web Login for details of the login process and click Management Password 2 Enter the password details 3 Click SaveSet to save the configuration When you use the web interface the initial defaults are user name admin password admin Language The default phone interface language is English Changing Language using the phone interface 1 Press Menu Se...

Page 42: ...ion The available languages depend on the language packs currently loaded to the IP phone Screen Saver Enabling Screen Saver using the phone interface 1 Press Menu Settings Basic Setting Screensaver 2 Press Right arrow Left arrow Switch soft key to choose the time out then press the Save button 3 Enter the Screensaver Type to choose one of the available types Logo only Time Logo 4 Press OK or Save...

Page 43: ...vailable types Logo only Time Logo 4 Click SaveSet to save the configuration Disabling Screen Saver using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Setting Preference 2 Set the Screen Time Out to Off 3 Click SaveSet to save the configuration Customizing Text Logo using the web interface 1 Login to the web interface refer to Web Log...

Page 44: ... LCD s brightness according to your visual perception Changing Gray Level using the phone interface 1 Press Menu Settings Basic Setting Gray level 2 Press Left arrow or Right arrow key to choose the level from 1 to 20 3 Press OK or Save soft key to save the selected configuration Time and Date The time and date are shown on the Home screen and can be managed manually or automatically by an NTP ser...

Page 45: ...ess Info Switch to change between 12 Hour or 24 Hour 3 Press Left arrow or Right arrow key or press Info Switch to change among Y M D year month day M D Y month day year D M Y day month year 4 Press OK or Save soft key to save the configuration Configuring DHCP time 1 Press Menu Settings Basic Setting DHCP time 2 Press Left arrow or Right arrow key or press Info Switch to change between Disable an...

Page 46: ...right 2019 Xorcom Ltd All rights reserved Page 46 of 165 Changing Time Zone and Date Display Format using web interface 1 Setting Date Time 2 Select a value from the drop down list 3 Press SaveSet to save the configuration ...

Page 47: ... Changing SIP Date Override Time using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Setting Date Time SIP Date Override Time 2 Select Yes or No for SIP Date Override Time 3 Click SaveSet to save the configuration 4 ...

Page 48: ...in process and click Setting Date Time Account 2 Select desired Account 3 Click SaveSet to save the configuration Change Daylight Saving Time using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Setting Date Time Daylight Saving Time 2 Check Disable Enable or Auto for Daylight Saving Time 3 Click SaveSet to save the configuration ...

Page 49: ... Time Daylight Saving Time DST is the practice of temporary advancing clocks during the summertime so that evenings have more daylight and mornings have less Typically clocks are adjusted forward one hour at the start of spring and backward in autumn Many countries have used the DST at various times details vary by location The DST can be adjusted automatically from the time zone configuration Typ...

Page 50: ...us Miss Calls Status and Voice Message Status 3 Click SaveSet to save the configuration For the LED status description refer to LED Instruction Power Indicator LED Key as Send Configuring Send key 1 Press Menu Features Key as Send 2 Press Left arrow or Right arrow key or press Info Switch soft key to select choice 3 Press OK or Save soft key to save the configuration Cancelling as Send key 1 Press...

Page 51: ...n DHCP Static IP or PPPoE options or changing the Static IP the webpaget will show a warning like this IPv4 If you set IP Mode to IPv4 the phone will use IPv4 address IPv4 has three network modes DHCP Static and PPPoE Configuring IPv4 using the phone interface 1 Press Menu Settings Advanced Setting password admin Network WAN Port IP Port Mode 2 Press Left arrow or Right arrow key to change the IP ...

Page 52: ...ary DNS Sec DNS secondary DNS in the corresponding fields 3 Click Save and restart the phone 4 Press the Save soft key to accept the change or the Cancel soft key to cancel If you are using an xDSL modem you can connect your phone to the Internet using the PPPoE mode You can set a WAN port to be a PPPoE port The PPPoE port will perform a PPP negotiation to obtain the IP address Contact your system...

Page 53: ...ess and click Network Basic IPv4 setting 2 Select the desired network type DHCP Static or PPPoE 3 Enter the necessary information 4 Click the SaveSet and restart the phone IPv6 If you set IP Mode to IPv6 phone will use IPv6 addressing IPv6 has two network modes DHCP Static Configuring IPv6 using the phone interface 1 Press Menu Settings Advanced Setting password admin Network WAN Port IP Port Mode...

Page 54: ...t Port 3 Click SaveSet for the setting Configuring DHCP using the phone interface 1 Press Menu Settings Advanced Setting password admin Network WAN Port IPv6 DHCP mode 2 Click Save and restart the phone Configuring Static IP Address using the phone interface 1 Press Menu Settings Advanced Setting password admin Network WAN Port IPv6 Static mode 2 Enter the parameters IP IPV6 Prefix Gateway Pri DNS...

Page 55: ...HCP or Static 3 Enter required fields 4 Click on SaveSet and restart the phone IPv4 IPv6 If you set IP Mode to IPv4 IPv6 phone will support both IPv4 and IPv6 addressing The settings of DHCP Static and PPPoE are same as above Configuring IPv4 IPv6 using the phone interface 1 Press Menu Settings Advanced Setting password admin Network WAN Port IP Port Mode 2 Press Left arrow or Right arrow key to c...

Page 56: ...ity of your phone and may also have an impact on your network performance For more information about these parameters contact your system administrator PC Port Two modes for PC port bridge and router Configuring PC Bridge using the phone interface 1 Press Menu Settings Advanced Setting password admin Network PC Port Bridge mode 2 Click Save and restart the phone Configuring PC Router using the pho...

Page 57: ...twork PC Port 2 Select As Bridge 3 Click SaveSet and restart the phone Configuring Router using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Network PC Port 2 Select As Router 3 Enter the IP address and other necessary information 4 Click SaveSet and restart the phone ...

Page 58: ... Directory can add up to 1000 contacts Manually adding Contacts List into local directory 1 Press Menu DIR Contacts 2 Press Add soft key 3 Enter the necessary information such as Name Phone number 4 Press Save soft key or OK to add the contacts Adding contacts from History using the phone interface 1 Press History soft key or press Menu History Local History 2 Press and to select the targeted one ...

Page 59: ...he name number and other information 3 Press Add and then press Save button Manually creating a Blacklist using the phone interface 1 Press Menu DIR BlackList 2 Press Group soft key 3 Press Add soft key 4 Enter the Name and select the Ring Tone 5 Press Save soft key or OK to add the Group 6 Enter the added Group then press Add soft key 7 Enter the information such as Name Phone number etc 8 Press ...

Page 60: ...t from XML using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click on Directory Directory 2 Click Choose file to select a contact list file file format must be xml from your local system 3 Click Import XML to import the contact list Exporting a Contact List to XML using the web interface 1 Click on Directory Directory 2 Click Export XML to...

Page 61: ...Remote Phonebook using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Directory Remote Phone Book 2 Enter the path of the remote file in the Phone Book URL field 3 For example the URL could look something like this http 192 168 0 106 Phonebook Remote_Phonebook remotephonebook xml 4 Enter the Name and then click SaveSet to save the confi...

Page 62: ... the filter stands for the entering string used as the prefix of the filter condition b For example cn when the name prefix of the cn of the contact record matches the search criteria the record will be displayed on the IP PHONE LCD 3 Enter LDAP Number Filter a This parameter specifies the number attributes for LDAP searching 4 Enter Server Address enter the domain name or IP address of the LDAP S...

Page 63: ...nfiguring LDAP Key Configuring LDAP Key using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Function Keys Line key choose Line key 2 for example 2 Select LDAP in the Type field 3 Click SaveSet to save the configuration ...

Page 64: ...s 1 Click the Directory soft key on Idle interface 2 Click the More soft key then you can see the Search soft key 3 Click the Search soft key you can enter the desired part of name or part of number 4 Search content matching the contact will be automatically displayed on the LCD within 5 seconds Searching for a Contact in Local Contacts 1 Click the Directory soft key on Idle interface 2 Click the ...

Page 65: ...and click Enter soft key 4 Click the Search soft key you can enter the desired part of name or part of number 5 Search content matching the contact will be automatically displayed on the LCD within 5 seconds Searching for a Contact in LDAP Contacts 1 Click the LDAP function key 2 Enter the first character or more of contact s name 3 Select the desired the remote contact and click Enter soft key 4 ...

Page 66: ... feature in advance Enabling History Recording using the phone interface 1 Press Menu Features History Setting 2 Press Left arrow or Right arrow key or Info Switch soft key to enable History record 3 Press Save soft key to save the configuration Checking Call History using the phone interface 1 Press the History soft key The LCD screen displays All Calls list Press Right arrow or Left arrow to swi...

Page 67: ...he phone interface 1 Press the History soft key 2 Press Right or Left arrow key to switch among All Calls Missed Calls Received Calls Dialed Calls and Forwarded Calls 3 Press the Option soft key and then select Delete All from the prompt list 4 Press the OK soft key 5 Press the OK soft key to confirm the deleting or the Cancel soft key to cancel Checking Call History using the web interface 1 Logi...

Page 68: ...interface refer to Web Login for details of the login process and click Directory Call History 2 Select the desired history item and click Tel Number 3 The phone will dial the selected number Dialing from Call History using the phone interface 1 Press History soft key or press Menu History Local History 2 Press Up or Down arrows to select an item ...

Page 69: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 69 of 165 3 Press the Send soft key or OK or or the corresponding line key ...

Page 70: ...ve the configuration Adjusting Ring Tone Type using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Setting Preference Ring Tone 2 Select a ring tone 3 Click SaveSet to save the configuration Configuring Distinctive Ring Tone using the phone interface 1 Press Directory 2 Select the target contact 3 Press Detail soft key to edit the conta...

Page 71: ...ails of the login process and click Directory Directory Contact 2 Choose the Ring Tone you want to use 3 Click Edit and then Save to save the configuration Volume You can adjust the volume for the phone by the volume keys and Adjusting Ring tone Volume using the phone interface Option 1 Press the Volume Control on the home screen Option 2 Press the Volume Control while the call is ringing ...

Page 72: ...g Headset Volume using the phone interface Press the Volume Control during a call in headset mode Adjusting Speaker Volume using the phone interface Press the Volume Control during a call in speaker mode Voice Mail Tone This option can set whether to play the beep for phone s voice mail 1 Click the Setting Preference 2 Select On or Off for Voice Mail Tone 3 Click SaveSet to save the setting ...

Page 73: ...whether to play hold tone 1 Click the Setting Preference 2 Set On or Off for Play Hold Tone 3 Click SaveSet to save the setting Play Hold Tone Delay When you hold the phone How many seconds to play beep 1 Click the Setting Preference 2 Set Enable or Disable for Play Hold Tone Delay 3 Click SaveSet to save the setting ...

Page 74: ...y of the following digits 1 2 3 4 5 6 7 8 9 0 Syntax Description x any digit from 0 9 xx at least 2 digit number exclude hear dial tone 3 5 any digit of 3 4 or 5 147 any digit 1 4 or 7 2 011 replace digit 2 with 011 when dialing Configuring Dial Plan using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Account Basic Dial Plan 2 Enter th...

Page 75: ... plan the phone will dial out automatically after the configured time when you stop entering numbers Configuring Dial Now Timeout using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Webpage Setting Preference 2 Enter the blank or Dial Now Timeout for example 5 seconds A value of 0 means to dial out immediately 3 Click the SaveSet butto...

Page 76: ...ncy telephone number emergency services number that allows a caller to contact local emergency services for assistance when required The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify...

Page 77: ...ce 1 Login to the web interface refer to Web Login for details of the login process and click the Setting Preference 2 Select Enable or Disable for Label Scroll 3 Click the SaveSet button to save the configuration Show Missed Calls Configure whether to show missed call notification on the LCD display Configuring Show Missed Calls using the web interface 1 Login to the web interface refer to Web Lo...

Page 78: ...ogin for details of the login process and click the Setting Preference 2 Set Enable or Disable for Reboot while talking 3 Click the SaveSet button to save the configuration Detect IP Conflict LCD can display message when IP conflict 1 Click the Setting Preference 2 Set Enable or Disable for Detect IP Conflict 3 Click the SaveSet button to save the configuration Redial Mode Call redial has two mode...

Page 79: ...pad Lock using the phone interface 1 Press Menu Settings Advanced Setting Password admin Phone Setting Lock 2 Press Left arrow or Right arrow key or Info Switch to select state 3 Press Save or OK key to save the configuration Enabling Keypad Lock using the web interface 1 Login to the web interface refer to Web Login for details of the login process and click Web interface Setting Features 2 Choos...

Page 80: ...k the Setting Preference 2 Select On or Off for Suppress DTMF Display 3 Click the SaveSet button to save the configuration Suppress DTMF Display Delay In order to ensure security in the call process you can choose whether to hide DTMF 1 Click the Setting Preference 2 Select On or Off for Suppress DTMF Display Delay 3 Click the SaveSet button to save the configuration Check Syn With Authenticate If...

Page 81: ... reserved Page 81 of 165 6 Other features settings Action URL Configuring Action URL using the web interface 1 Click Setting Action URL 2 Enter the required value 3 Click SaveSet to save the setting Click Action URL for more information for this setting ...

Page 82: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 82 of 165 ...

Page 83: ...hen dialing or talking Configuring Soft Key using the web interface 1 Click Setting Softkey Layout 2 Select Enable for Custom Softkey 3 Select Call States 4 Select the feature form the disable key to enable key field by 5 moves the Disable key to Enable field moves the Enable key and it will back to Disable field 6 Click or to change to position or each feature 7 Click SaveSet to save the configur...

Page 84: ...hone Copyright 2019 Xorcom Ltd All rights reserved Page 84 of 165 When there more than 5 items in the Enable field the last soft key will display More and last two item will show in the next page of the soft keys ...

Page 85: ...ation keys and so on you can define them as some specific feature and it works only on the Home screen Configuring Programmable Key using the web interface 1 Click Function Keys Programmable Keys 2 Select a key to set 3 Click SaveSet to save the setting 4 By clicking Reset to Default all setting of the keys will be set back to default ...

Page 86: ...r press a line key and dial the necessary number 2 Press or OK or press the send soft key then the call is sent Making a call in Headset mode 1 Press the light is Green 2 Enter the desired number 3 Press or OK or press the Send soft key then the call is sent Always use headset to place and answer calls 1 Click webpage Setting Preference 2 HeadSet Priority Enable 3 Ringer Device For HeadSet User He...

Page 87: ...n or Menu History Directory 2 Press Up or Down arrows to select the targeted one 3 Press the Send soft key or OK or or the corresponding line key then the call is sending 1 The key is set as the default send key Refer to Key as Send 2 During the call you can also change between Headset Handset or hands free speaker modes Making two calls with one line and one account 1 Press a line key and dial ph...

Page 88: ...dset mode Press the End Call soft key or hang up the handset or press the Cancel button Ending a call in Headset mode Press the End Call soft key or press or press the Cancel button Ending a call in Hands Free Speakerphone mode Press the End Call soft key or press or press the Cancel button During the conference to end the call is same as mentioned above ...

Page 89: ...now the conversation is built Receiving a call in Hands Free Speakerphone mode 1 Option 1 Press directly 2 Option 2 Press Answer soft key 3 Option 3 Press the Line key flashes red Moreover some other action can be done by soft key when the call is coming 1 Press the Reject soft key to reject the call Or press the Cancel button to reject the current call 2 Press Forward soft key to forward to anoth...

Page 90: ...o incoming call show modes for this phone 1 name and number of the contacts 2 name and number of the incoming call and the account which is connecting Set Incoming Call Show Mode using the web interface 1 Click Setting Preference 2 Select the desired mode for the incoming calls 3 Click SaveSet to save the setting ...

Page 91: ... incoming call automatically Enabling Auto Answer using the web interface 1 To Click Profile Advanced 2 To choose Yes for the Auto Answer 3 To click SaveSet to save the configuration Disabling Auto Answer using the web interface 1 To Click Profile Advanced 2 To choose No for the Auto Answer 3 To click SaveSet to save the configuration ...

Page 92: ...in Handset mode 1 Press Hold soft key to hold the current call 2 Press Resume soft key to resume the call on hold Holding a call in Headset mode 1 Press Hold soft key to hold the current call 2 Press Resume soft key to resume the call on hold Holding a call in Speaker mode 1 Press Hold soft key to hold the current call 2 Press Resume soft key to resume the call on hold ...

Page 93: ...ess Transfer soft key during the conversation the call is on hold now 2 Enter the number that you want transfer to and press the Send soft key or or OK 3 Start the second conversation by pressing the Transfer soft key To transfer calls across SIP domains SIP service providers must support transfer across SIP domains Blind transfer will usually use the primary account SIP profile Semi Attended Tran...

Page 94: ...Hold transfer on hook 1 Setting Features Transfer Setting Hold Transfer On Hook ON 2 A places a call to B B answers A presses the hold soft key and places a call to C A cancels the call when C is ringing or answering then C and B are in the same call and the transfer is successful Hold transfer for 3 Way conference 1 Setting Preference Three Way Call Release Type Transfer 2 A places a call to B B ...

Page 95: ...he web interface 1 Click Setting Features 2 Select Transfer Mode using the DSS key New Call 3 Select the desired Line key and select Transfer in the Type 4 Enter the phone number in the Value field If the person that wanted to be spoken to does not want to answer the call then the person that answered the incoming call could use this function ...

Page 96: ...h 200OK After receiving REFER request sended by the phone server will send NOTIFY to the phone and the phone response 200OK this is the trigger for the phone to release the call 2 2xx response of REFER The phone will not release the call until it receives a 2xx response from the server to the phone s REFER request 3 BYE for the call The phone will not release the call until receiving BYE from the ...

Page 97: ...ers the number of D and then presses Send soft key or 8 D answers the call 9 A presses the Conference soft key then A B C and D are now in a conference and now this is 4 way conference 10 A presses the Conference soft key the call is placed on hold 11 A enters the number of E and then presses Send soft key or 12 E answers the call 13 A presses the Conference soft key then A B C D and E are now the...

Page 98: ...t arrow or Right arrow key or press Info Switch soft key to select the enable choice 3 Enter the Forward To number 4 Press OK or Save soft key to save the configuration Configuring Busy Forward With this feature the incoming calls are immediately forwarded if the phone is busy 1 Press Menu Features Call Forward Busy Forward 2 Press Left arrow or Right arrow key or press Info Switch soft key to sel...

Page 99: ...ward feature is enabled the Forward Icon will display on top of the LCD display Configuring Forward using the web interface 1 Setting Features 2 Click On for the Always Busy No Answer 3 Enter the Target number 4 Enter the After Ring Time 5 Click SaveSet to save the configuration Cancelling Call Forwarding using the phone interface 1 Press Menu Features Call Forward Always Busy No Answer Forward 2 ...

Page 100: ... phone is ringing 1 When the phone is ringing press FWD soft key 2 Enter the forward number or select the desired number from Directory soft key Precondition local directory has one or more contacts 3 Press or press the Send soft key then the call is forwarded If the programmable key or line key is set as BLF when an incoming call rings press this BLF key directly to activate dynamic forwarding Yo...

Page 101: ...atures Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key or press Switch soft key to select the Call Return in the Type field 3 Press OK or Save soft key to save the configuration Configuring Call Return using the web interface 1 Click Function keys Line Key 2 Select the desired Line Key and select Call Return in the Type 3 Click the SaveSet butto...

Page 102: ...busy and does not have call waiting or voice mail your LCD screen will prompt for call back as shown in figure If you press the callback the phone will dial the Callback phone number Configuring Call Back using the web interface 1 Click Setting Features Callback 2 Enter the Callback phone number 3 Click SaveSet to save the configuration ...

Page 103: ...hts reserved Page 103 of 165 Call Waiting Tone 1 Click Setting Features 2 Select Call Waiting On and Call Waiting Tone On Changing Call Waiting Tone Time using the web interface 1 1 Click Setting Tones 2 Change the Tone Time as you want for example 3s ...

Page 104: ...ID 1 2 Press Left arrow or Right arrow key or press Info Switch soft key to select the enable choice in Anonymous Call filed 3 Enter the Call On Code optional Call Off Code optional 4 Press OK or Save soft key to save the configuration Cancelling Anonymous calls 1 Press Menu Features Anonymous Call Account ID 1 2 Press Left arrow or Right arrow key or press Info Switch soft key to select the disab...

Page 105: ...mous Call Account ID 1 2 Press Left arrow or Right arrow key or press Info Switch soft key to select your choice in Rejection field 3 Enter the Reject On Code optional Reject Off Code optional 4 Press OK or Save soft key to save the configuration Cancelling rejection of Anonymous calls 1 Press Menu Features Anonymous Call Account ID 1 2 Press Left arrow or Right arrow key or press Info Switch soft...

Page 106: ...ature other parties will not hear your voice while you can hear their voice Call mute applies to all modes handset headset and speakerphone Mute phone during a call including conference call 1 Press the Mute key then the Mute key glows green and the LCD display Mute Icon 2 To disable the mute function press again ...

Page 107: ... calls automatically and you can see the DND icon shown on the Top of the LCD on Home screen Enable Do Not Disturb DND using the phone interface Press the DND soft key when the phone is idle and then DND icon shown on the LCD Disable Do Not Disturb DND using the phone interface Press the DND soft key again and then there is no DND icon on the LCD ...

Page 108: ...ay time phone supports off hook auto dial 3 Press OK or Save soft key to save the configuration Configuring Hotline Auto Dial using the web interface 1 Setting Features 2 Enter the number in the Hotline Number and Hotline Time out 3 Click SaveSet to save the configuration 4 Delete the hotline number and save the configuration now the Hotline auto dial is cancelled ...

Page 109: ...ill prompt for Auto Redial as shown in figure If you press OK your LCD will prompt Auto Redial Interval and Auto Redial Times Configuring Auto Redial using the web interface 1 Click Setting Features Auto Redial 2 Select On or Off for Auto Redial 3 Enter the number 1 300 seconds for the Auto Redial Interval 4 Enter the number 1 300 times for the Auto Redial Times 5 Click SaveSet to save the configu...

Page 110: ...ed Page 110 of 165 8 Function Keys Features Settings Line It works same as Line keys Configuring Line using the web interface 1 Click Function keys Line Key 2 Select a key and set as Line 3 Select an Account 4 Click the SaveSet button to save the configuration ...

Page 111: ...n Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Speed Dial in the Type field 3 Enter the targeted number 4 Press OK or Save soft key to save the configuration 5 The selected Line key will work as a Speed Dial Configuring Speed Dial using the web interface 1 Click Function keys Line Key 2 Select a Line key and set as Speed Dial 3 Enter the desired phone number in th...

Page 112: ... a BLF Key using phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Select the targeted Line key 3 Press Left arrow or Right arrow key or press Switch soft key to select the BLF in the Type field 4 Enter the targeted Value Number 5 Press Left arrow or Right arrow key to select the Account ID 6 Enter the Pickup Code 7 Press OK or Save soft key to ...

Page 113: ...ghts reserved Page 113 of 165 If the Programmable key or line key is set as BLF when an incoming call rings press this BLF key activate dynamic call forwarding You can choose a desired forward number from the Directory when you press the Forward key ...

Page 114: ...ing the web interface 1 Login and click Account Basic 2 Enter the Eventlist BLF URL and click SaveSet to save the configuration 3 Configure BLF List Keys 4 Cick Function Keys Line Key 5 Select the BLF List in the Type Field 6 Select an Account 7 Click SaveSet to save the configuration and then restart the Phone ...

Page 115: ...y 2 Select a Key 3 Enter the desired voice mail feature codes in the Value field 4 Enter the Label name to be displayed on LCD 5 Select the Account 6 Click SaveSet to save the configuration Configuring Voice Mail Key using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Select the targeted Line key 3 Press Left arrow or Right arrow key to ...

Page 116: ... indicator LED flashes red Setting Preference Enable Voice Message Status 1 Pressing or the targeted Line key to dial the voice mail access code 2 Follow the voice prompt to listen to voice mail Viewing Voicemail using the phone interface 1 Press Menu Messages Voice Mail View Voice Mail 2 The LCD screen displays the number of new and old voice mails This feature is not available on all servers Bef...

Page 117: ...row or Right arrow key to select the Pickup in the Type field 3 Enter the value 4 Press Left arrow or Right arrow key to select the Account ID 5 Press OK or Save soft key to save the configuration 6 The selected Line key will work as Direct Pickup Configuring Direct Pickup using the web interface 1 Click Function keys Line Key 2 Select the wanted Line key and set as Direct Pickup 3 Enter the desir...

Page 118: ...lect the Group in the Type field 3 Enter the group pickup code or the direct pickup code followed the desired phone number in the Value field 4 Press Left arrow or Right arrow key to select the Account ID 5 Press OK or Save soft key to save the configuration Configuring Group Pick up using the web interface 1 Click Function keys Line Key 2 Select the desired Line Key and select Group Pickup in the...

Page 119: ...e Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key or press Switch soft key to select the Call Park type 3 Select the Account ID 4 Press OK or Save soft key to save the configuration Configuring Parking using the web interface 1 Click Function keys Line Key 2 Select the desired Line key and select Call Park in the Type 3 Enter the call park code in the Value field ...

Page 120: ...eld 4 Select the Account ID 5 Press OK or Save soft key to save the configuration 6 The selected Line key will work as intercom Configuring Intercom using the web interface 1 Click Function keys Line Key 2 Select the wanted Line key 3 Enter intercom codes followed by desired number in the Value field 4 Select an Account 5 Click the SaveSet button to save the configuration If you want to achieve th...

Page 121: ...tive call and an incoming intercom call arrives the previous call will be put on hold and the intercom call will be answered 1 Click the Setting Preference 2 Set On or Off for Intercom Barge 3 Click SaveSet button to save the configuration This feature is not available on all servers For more information contact your system administrator ...

Page 122: ...ick the SaveSet button to save the configuration Configuring DTMF using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the DTMF in the Type field 3 Enter the value with the DTMF number 4 Press OK or Save soft key to save the configuration Configuring DTMF using the web interface 1 Click Functi...

Page 123: ...atures Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Prefix in the Type field 3 Enter the value with number that you want to set as prefix 4 Press OK or Save soft key to save the configuration Configuring Prefix using the web interface 1 Click Function keys Line Key 2 Select the desired Line key and select Prefix in the Type 3 En...

Page 124: ...ne Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Local Group in the Type field 3 Press OK or Save soft key to save the configuration Configuring Local Group using the web interface 1 Click Function keys Line Key 2 Select a key and select Local Group in the Type 3 Click the SaveSet button to save the configuration 4 Now you can press the Local Group...

Page 125: ...res Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the XML Group in the Type field 3 Press Left arrow or Right arrow key to select the Account ID 4 Press OK or Save soft key to save the configuration Configuring XML Group using the web interface 1 Click Function keys Line Key 2 Select a key and select XML Group in the Type 3 Click the...

Page 126: ...ace 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the LDAP in the Type field 3 Press OK or Save soft key to save the configuration Configuring LDAP using the web interface 1 Click Function keys Line Key 2 Select a key and select LDAP in the Type 3 Click the SaveSet button to save the configuration ...

Page 127: ...ring XML Browser using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the XML Browser in the Type field 3 Enter the access URL for xml browser 4 Press OK or Save soft key to save the configuration Configuring XML Browser using the web interface 1 Click Function keys Line Key 2 Select a key and...

Page 128: ... using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Broadsoft Group in the Type field 3 Press OK or Save soft key to save the configuration Configuring Broadsoft Group using the web interface 1 Click Function keys Line Key 2 Select a key and select Broadsoft Group in the Type 3 Click the...

Page 129: ...ng Conference using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Conference in the Type field 3 Press OK or Save soft key to save the configuration Configuring Conference using the web interface 1 Click Function keys Line Key 2 Select a key and select Conference in the Type 3 Click the S...

Page 130: ...l Forwarding using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Forward in the Type field 3 Enter the Number to forward to 4 Press OK or Save soft key to save the configuration Configuring Call Forwarding using the web interface 1 Click Function keys Line Key 2 Select a key and select Fo...

Page 131: ...unction Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Transfer in the Type field 3 Enter the Number to transfer to 4 Press OK or Save soft key to save the configuration Configuring Call Transfer using the web interface 1 Click Function keys Line Key 2 Select a key and select Transfer in the Type 3 Enter the Value with the number that want...

Page 132: ...d using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Hold in the Type field 3 Press OK or Save soft key to save the configuration Configuring Hold using the web interface 1 Click Function keys Line Key 2 Select a key and select Hold in the Type 3 Click the SaveSet button to save the conf...

Page 133: ...istening using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Group Listening in the Type field 3 Press OK or Save soft key to save the configuration Configuring Group Listening using the web interface 1 Click Function keys Line Key 2 Select a key and select Group Listening in the Type 3 C...

Page 134: ...nction Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the DND in the Type field 3 Press OK or Save soft key to save the configuration Configuring DND using the web interface 1 Click Function keys Line Key 2 Select a key and select DND in the Type 3 Click the SaveSet button to save the configuration Enabling DND feature Press the DND soft key w...

Page 135: ...y is configured as Redial key you can redial the last placed call from the IP Phone Configuring Redial using the web interface 1 Click Function keys Line Key 2 Select a Key and select Redial in the Type 3 Enter the Label to be displayed on LCD 4 Click the SaveSet button to save the configuration ...

Page 136: ...e sent 3 Enter the target number 4 Input the content of SMS and click Send Sending SMS using the phone interface 1 Click Menu Messages Text Message Set SMS 2 Enter the contents in the blank field 3 Press the Send button 4 Select the Account in the From field from which account the SMS will be sent 5 Enter the target number in the To field where the SMS will be sent to 6 Press the Send button ...

Page 137: ...s Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the SMS in the Type field 3 Press OK or Save soft key to save the configuration Configuring SMS using the web interface 1 Click Function keys Line Key 2 Select a key and select SMS in the Type 3 Click the SaveSet button to save the configuration ...

Page 138: ... as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key or press Switch soft key to select the Record in the Type field 3 Press OK or Save soft key to save the configuration Configuring Call Recording using the web interface 1 Click Function keys Line Key 2 Select a Line key and select Record in the Type 3 Click the SaveSet button to save the configuration Please check with y...

Page 139: ...g the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the URL Record in the Type field 3 Press OK or Save soft key to save the configuration Configuring URL Recording using the web interface 1 Click Function keys Line Key 2 Select a Line key and select URL Record in the Type 3 Enter a Value 4 Click...

Page 140: ...arrow or Right arrow key or press Switch soft key to select the Paging in the Type field 3 Enter the paging code followed the number 4 Press Left arrow or Right arrow key to select the Account ID 5 Press OK or Save soft key to save the configuration Configuring Paging using the web interface 1 Click Function keys Line Key 2 Select a Line key and select Paging in the Type 3 Enter the paging code fo...

Page 141: ...aced on private hold no other member of the SCA group will be able to resume that call To enable share call appearance the user would need to register the share line account on the phone In addition they would need to navigate to Account Advanced on the webpage and set the line to Share Line and SIP Server Type and configure the line key or Line key as line type with the desired account on webpage...

Page 142: ...s reserved Page 142 of 165 3 Enter the Value 4 Enter the Label 5 Select the Account 6 Click the SaveSet button to save the configuration and then restart This feature is not available on all servers For more information contact your system administrator ...

Page 143: ... Configuring Public Hold using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Public Hold in the Type field 3 Press OK or Save soft key to save the configuration Configuring Public Hold using the web interface 1 Click Function keys Line Key 2 Select a key and select Public Hold in the Type...

Page 144: ... resume the call Configuring Private Hold using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key to select the Private Hold in the Type field 3 Press OK or Save soft key to save the configuration Configuring Private Hold using the web interface 1 Click Function keys Line Key 2 Select a key and select Priv...

Page 145: ...ure first you need to configure a Hot Desking key in the advance settings Configuring Hot Desking using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key or press key to select the Hot Desking in the Type field 3 Enter the display name in the Label field 4 Press OK or Save soft key to save the configuratio...

Page 146: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 146 of 165 This feature is not available on all servers For more information contact your system administrator ...

Page 147: ... an ACD key in the advance settings Configuring ACD using the phone interface 1 Press Menu Features Function Keys Line Keys as Function Keys Line Key2 for example 2 Press Left arrow or Right arrow key or press key to select the ACD in the Type field 3 Enter the label in the Label field 4 Select an account in the Account ID field 5 Press OK or Save soft key to save the configuration Configuring ACD...

Page 148: ... 1 Click Function keys Line Key 2 Select a key and select Zero Touch in the Type 3 Click the SaveSet button to save the configuration Using Zero Touch using the phone interface 1 Press the Zero Touch key when the IP Phone is idle 2 Press the OK soft key and the IP Phone will enter the WAN Port interface you can change the WAN Type by pressing the Navigation keys 3 Press the Next soft key to enter ...

Page 149: ... key to select the Multicast Paging in the Type field 3 Enter the multicast IP address and port number e g 224 5 6 20 2000 in the Value field 4 The valid multicast IP addresses range from 224 0 0 0 to 239 255 255 255 5 Press OK or Save soft key to save the configuration Configuring a Multicast Paging Key using the web interface 1 Function keys Line key 2 Select a key and select Multicast Paging in...

Page 150: ...l incoming multicast paging calls Valid values in the Paging Barge field are 1 to 10 Define the priority of the active call where 1 has the highest priority and 10 has the lowest Disabled The voice call in progress will take precedence over all incoming paging calls Paging Priority Active The paging priority active parameter decides how the phone handles incoming multicast paging calls when there ...

Page 151: ... port number e g 224 5 6 20 2000 which the phone listens to for incoming RTP multicast in the Listening Address field 5 Enter the label in the Label field 6 Click SaveSet button to save the configuration The priorities of listening to multicasting addresses can be predefined 1 being the highest priority 10 with the lowest in priority order Both the multicast paging sender and receiver s phones pla...

Page 152: ...tory Reset Factory Reset using phone interface 1 Press Menu Settings Advanced Setting default password admin Phone Setting Factory Reset 2 Press OK soft key in the warning page Factory Reset using the web interface 1 Click Management Upgrade 2 Click Reset to Factory and then confirm the setting ...

Page 153: ... rights reserved Page 153 of 165 Pcap Feature Using Pcap using the web interface 1 Click Management Tools 2 Click Start and then operation the phone 3 When finish the operation click Stop and then click Export 4 Now you will get the Pacp captures ...

Page 154: ...2019 Xorcom Ltd All rights reserved Page 154 of 165 System Log To Download System Log using the web interface 1 Click Management Configuration 2 Click Download in the system log dialog 3 You will receive a file named syslog tgz ...

Page 155: ...the firmware file and put all the files under the root fm directory of the HTTP server Visit http 192 168 0 254 fm fw912G rom on localhost by browser to verify the HTTP server If visiting http 192 168 0 254 fm fw912G rom on another computer and it not prompted to download fw926 rom file on this computer please check if the firewall is blocking access Suggest you turn off the firewall Configuring t...

Page 156: ...will then be saved into the flash If TFTP HTTP FTP HTTPS fails for any reason e g TFTP HTTP FTP HTTPS server is not responding there are no code image files available for upgrade or checksum test fails etc the phone will stop the TFTP HTTP FTP HTTPS process and simply boot using the existing code image in the flash Firmware upgrade may take as long as 3 to 8 minutes over Internet or just 1 minutes...

Page 157: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 157 of 165 ...

Page 158: ...ration Configure File 2 Click the Download Xml File or Download Bin File you will receive a file cfg bin or cfg xml Restoring the configuration file 1 Click Management Configuration Configure File 2 Select the xxx bin or xxx xml file and then click the Restore Xml Configuration or Restore Bin Configuration 3 When the upload is complete the phone will reboot ...

Page 159: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 159 of 165 ...

Page 160: ...t on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is functioning properly If the problem still persists contact your system administrator for help Why can t I get a dial tone Check for any loose connections and check that the phone has been installed properly For the Installation instructions refer to the phone installation section Check whether dial ...

Page 161: ...one Copyright 2019 Xorcom Ltd All rights reserved Page 161 of 165 How to download XML Configuration Click Management Configuration Download Xml File How to Import Trusted CA certificate Click Management Trusted CA ...

Page 162: ...UC912G IP Phone Copyright 2019 Xorcom Ltd All rights reserved Page 162 of 165 How to Import Server CA certificate Click Management Server CA How to use Vlan For Vlan information please click VLAN Note ...

Page 163: ...DP Feature on IP Phones 5 Supported TLVS of IP Phones 6 Configuring LLDP Feature 7 DHCP VLAN 8 Open the DHCP VLAN on the IP Phones 9 VLAN under Bridge Mode 10 VLAN under NAT Mode How to Set LCD and Web GUI Click LCD and Web GUI custom Guide How to Upgrade using FTP Click How to Upgrade Note How to make a Ringtone Click How to Make Ringtone How to use OpenVPN Click Open VPN note Provisioning Guide ...

Page 164: ...ight 2019 Xorcom Ltd All rights reserved Page 164 of 165 Redundancy Server Click Redundancy Server How to Use Auto Provision Phonebook Click About AP Phonebook All Documents Click Documents Guide you can get all tech files ...

Page 165: ...ty to operate the equipment NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates and uses radio frequency energy and if not installed and used in accordance with the instru...

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