Xorcom UC912G, User Manual

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UC912G IP Phone
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ACD
ACD feature is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a specific person
but who require assistance from any of the different personnel at the earliest point. The ACD feature
on the phone allows the ACD system to distribute calls from large volumes of incoming calls to the
registered IP phone users. To use this feature, first you should configure an ACD key in the advance
settings.
Configuring ACD using the phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2 (for
example)
2. Press Left arrow or Right arrow key or press key to select the ACD in the Type field.
3. Enter the label in the Label field.
4. Select an account in the Account ID field.
5. Press OK or Save soft key to save the configuration
Configuring ACD using the web interface
1. Click Function keys →Line Key.
2. Select a key and select ACD in the Type.
3. Enter the label in the Label field.
4. Select an account from the pull-down list of Account field.
5. Click the SaveSet button to save the configuration.
This feature is not available on all servers. For more information, contact your system
administrator.