XonTel Technology S200 User Manual Download Page 88

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XonTel S200 Administrator's Guide

www.sahabtec.com

Page86

Always forward: Disabled
Busy forward to Voicemail: Enabled
No answer forward to Voicemail: Enabled
Do not disturb: Disabled

Enable Forward All Calls

Users may enable always forward by calling *71 on their phone (*71 is default
setting)

Disable Forward All Calls

Users may disable always forward by calling *071 on their phone (*071 is
default setting)

·Enable Forward When Busy

Users may enable busy forward by dialing *72 on their phone (*72 is default
setting)

·Disable Forward When Busy

Users may disable busy forward by calling *072 on their phone (*072 is default
setting)

·Enable Forward No Answer

Users may enable no answer forward by calling *73 on their phone (*73 is
default setting)

·Disable Forward No Answer

Users may disable no answer forward by calling *073 on their phone (*072 is
default setting)

Forward to number

Users may activate call forwarding by dialing this feature code, followed by the
extension or phone number to forward all calls to.

Note

: Users may activate Forward to number by dialing *74 + phone number.

e.g.: by dialing *74501, all calls will be forwarded to extension 501.

Forward to Voicemail

Users may forward the call to Voicemail by calling *074 on their phone (*074
is default setting)

Enable Do Not Disturb

Users may enable do not disturb by calling *75 on their phone (*75 is default
setting)

Summary of Contents for S200

Page 1: ...S200 IP PBX User Manual XonTel Technology ...

Page 2: ...runk Status 12 4 2 System Status 13 4 2 1 System Info 13 4 2 2 Network Status 14 5 System 15 5 1 Network Preferences 15 5 1 1 LAN Settings 15 5 1 2 WAN Settings 17 5 1 3 DHCP Server 18 5 1 4 VLAN Settings 19 5 1 5 VPN Settings 21 5 1 6 DDNS Settings 22 5 1 7 Static Route 23 5 2 Firewall Settings 24 5 2 1 Firewall Rules 24 5 2 2 IP blacklist 26 5 3 System Preference 27 5 3 1 Password Settings 27 5 ...

Page 3: ...s 68 6 4 4 Conferences 72 6 4 5 Inbound Routes 73 6 5 Audio Settings 77 6 5 1 Custom Prompts 77 6 5 2 Music on Hold Prompts 78 6 6 Basic Settings 79 6 6 1 General Preferences 80 6 6 2 Business Hours 82 6 6 3 Feature Codes 83 6 6 4 Voicemail Settings 87 6 7 Advanced Settings 89 6 7 1 SIP Settings 90 6 7 2 IAX Settings 96 6 7 3 Blacklist 97 6 7 4 Callback Settings 98 6 7 5 DNIS Settings 101 6 7 6 DI...

Page 4: ...XONTEL S200 Administrator s Guide www sahabtec com Page2 9 1 1 Sample Routing via VoIP Trunk 112 9 2 Incoming call 114 9 2 1 Sample Routing to an IVR 114 ...

Page 5: ...Psolution 1 1 Features Auto provision Follow me Audio in out Interactive Voice Response IVR BLF Support Intercom Zone Intercom Blacklist Music On Hold Call transfer Hot standby Call Detail Records CDR Paging Zone Paging Call Forward PIN Users Call Parking Queue Call Recording QOS Call Pickup Ring Group Call Routing Route by Caller ID Call Transfer Spy functions Call Waiting Skype Integration Skype...

Page 6: ...ge6 1 2 Hardware Specifications 1 2 1 Exterior Appearance Front Panel 1 2345678 Figure1 1 XonTel PBX S200 Front Panel No Indication 1 16 Green LEDs 16 RJ11 ports Console port RJ45 WAN LAN port USB 2 0 port Audio in out Reset Button Power and Run indicator ...

Page 7: ...00MEthernet ports with RJ45 interface and LED indicator Plug Ethernet line into XonTel PBX s Ethernet port and then connect the other end of the Ethernet line with a hub switch router LAN or WAN Once connected check the status of the LED indicator A yellow LED indicates the port is in the connection process and a green LED indicates the port is properly connected ...

Page 8: ...nect the XonTel PBX unit to a power outlet 1 Connect the small end of the power cable to the power input port on the XonTel PBX back panel and plug the other end of the cable into a 100V 240V AC power outlet 2 Check the Power LED on the front panel A solid green LED indicates that power is being supplied correctly ...

Page 9: ...e default settings as below your PC should be in the same local network with XonTel PBX IP Address http 192 168 5 150 Username admin Password xontel In this example the IP address is 192 168 5 150 Figure 3 1 after first login the system will enforce you to change the default password for security issue and the password should be complex which mean it should contains capitals letter and small lette...

Page 10: ...www sahabtec com Page10 XonTel S200 Administrator s Guide Figure 3 2 This is the welcome page of XonTel PBX S200 after successful login Figure 3 3 ...

Page 11: ... where we can check the status of extension trunk network and system information 4 1 Line status In this page we can check the status of extension and trunks 4 1 1 Extension Status Figure 4 1 XONTEL PBX Status Description Extensions 1 Extension is unavailable 2 Extension is idle 3 Extension is ringing 4 Extension is busy ...

Page 12: ...unk is ready for use Request Send Registering Waiting Waiting for authentication Service Provider Status OK Successful registration trunk is ready for use Unreachable The trunk is unreachable Failed Trunk registration failed FXO Trunk Status Idle The port is idle Busy The port is in use Disconnected The port hasn t connected to the PSTN line More detail message please refer to the LED indication o...

Page 13: ... Trunk Status Ok The ports connect correctly Disconnected The port hasn t connected to the BRI line 4 2 System Status In this page we can check the status of XonTel PBX system including the hardware firmware version and the network status of LAN and WAN ports 4 2 1 System Info In this page we can check the hardware firmware version or the disk usage of XonTel PBX Figure 4 3 ...

Page 14: ...tec com Page14 XonTel S200 Administrator s Guide 4 2 2 Network Status In this page the IP address of LAN and WAN port will appear if OPENVPN and VLAN are configured well they will be display here too Figure 4 4 ...

Page 15: ...gure 5 1 DHCP If this option is set XonTel PBX will use DHCP to get an available IP address from your local network Not recommended or you cannot access XonTel PBX without the right IP address Enable SSH This is the advance way to access the device you can use the putty software to access the device In the SSH access you can do more advanced setting and debug it s disabled by default Port the defa...

Page 16: ... a static IP address for XonTel PBX Subnet Mask Set the subnet mask for XonTel PBX Gateway Set the gateway for XonTel PBX Primary DNS Set the primary DNS for XonTel PBX Secondary DNS Set the secondary DNS for XonTel PBX IP Address2 Set the second IP Address for XonTel PBX Subnet Mask2 Set the second subnet mask for XonTel PBX ...

Page 17: ...these steps Step1 Select DHCP as the WAN Connection Type Step2 Click Save button to save the settings Step3 Reboot the device Step4 Check the WAN s Status Status Network status Static IP Address If your ISP says that you are connecting through a static or fixed IP address from your ISP perform these steps Step1 Select Static IP Addressas theWAN Connection Type Step2 Enter the IP Address Step3 Ente...

Page 18: ...d Step4 Click the Save button to save the settings Step5 Reboot the device Step6 Check the WAN s Status Status Network status 5 1 3 DHCP Server Dynamic Host Configuration Protocol DHCP is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers i e a scope configured for a given network You can set a local network NTP server for X...

Page 19: ...is still needed please configure the VLAN information there first then input the details in XonTel PBX so that the packages via XonTel PBX will be added the VLAN label before sending to that switch Figure 5 4 1 VLAN Over LAN NO 1 Click the NO 1 you can edit the first VLAN over LAN VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Ad...

Page 20: ...fault Gateway for XonTel PBX VLAN over LAN 2 VLAN Over WAN NO 1 Click the NO 1 you can edit the first VLAN over WAN VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for XonTel PBX VLAN over WAN VLAN Subnet Mask Set the Subnet Mask for XonTel PBX VLAN over WAN Default Gateway Set the Default Gateway for XonTel PBX VLAN over ...

Page 21: ...n between remote locations or between a remote location and a business home network A VPN can provide secure information transport by authenticating users and encrypting data to prevent unauthorized persons from reading the information transmitted The VPN can be used to send any kind of network traffic securely XonTel PBX supports OPENVPN IPSEC and L2TP Figure 5 5 Enable VPN Import VPN Config Impo...

Page 22: ... active DNS configuration of its configured hostnames addresses or other information Enable DDNS Figure 5 6 DDNS Server Select the DDNS server you sign up for service User Name User name the DDNS server provides you Password User account s password Host Name Note DDNS allows you to access your network using domain names instead of IP address The service manages changing IP address and updates your...

Page 23: ...e 5 7 1 Route table The current route rules of XonTel PBX Destination The destination network to be accessed to by XonTel PBX Subnet Mask Specify the destination network portion Gateway Define which gateway XonTel PBX will go through when access to the destination network Metric The cost of a route is calculated by using what are called routing metric Routing metrics are assigned to routes by rout...

Page 24: ...gure 5 8 1 General Settings Enable Firewall Enable the firewall to protect the device You should reboot the device to make the firewall run successfully Disable Ping Enable this item net ping from remote hosts will be dropped Drop All When you enable Drop All feature system will drop all packets or connection from other hosts if there are no other rules defined To avoid locking the devices at leas...

Page 25: ... or greater than start port IP The IP address for this rule The format of IP address is IP mask Ex 192 168 5 100 255 255 255 255forIP 192 168 5 100 Ex 216 207 245 47 255 255 255 255 for IP 216 207 245 47 Ex 192 168 5 0 255 255 255 0 for IP from 192 168 5 0 to 192 168 5 255 MAC Address The format of MAC Address is XX XX XX XX XX XX X means 0 9 or A F in hex the A F are not case sensitive Note The M...

Page 26: ... accept speed rules here When a IP address which hasn t been accepted in common rules sends packets faster than the allowed speed it will be set as black IP address and blocked automatically 1 Blacklist rules Figure 5 10 We can add the rules for IP blacklist rate as your demand Figure 5 11 Port Auto defense port Protocol Auto defense protocol TCP or UDP IP Packets ...

Page 27: ...s your wish 5 3 System Preference In this page we can set other system preference like the password for admin account system date and time firmware update hot standby backup and restore reset and reboot 5 3 1 Password Settings The default password for account admin is xontel To change the password enter the new password and click update The system will then prompt you re login using your new passw...

Page 28: ...Date Time Manually You can set the time to your local right time manually here 5 3 3 Firmware Update Upgrading of the firmware is possible through the Administrator web interface using a TFTP Server or an HTTP URL Enter your TFTP Server IP address and firmware file location then click start to update the firmware Note 1 If enabled Reset configuration to Factory Defaults System will restore to fact...

Page 29: ...ore enabling the Host Standby feature please make sure that the two servers in the failover pair are the same model own the same modules installed in the same slots the same hardware configurations and firmware version Note 2 Please configure the primary server first and configure the secondary server only after the running status of primary server becomes active Note 3 The virtual IP address inpu...

Page 30: ... IP add includes mask is the same on both units but different from their former IP address Network Connection Detection Generally it requires the IP address of the router or gateway that connects both units XonTel PBX will connect another unit through this IP address Down Notification The way of informing customer that the system down Keep Alive Every 2 seconds a package will be sent from one unit...

Page 31: ...ding files are not included 2 When you have updated the firmware version it s not recommended to restore using old package Figure 5 16 5 3 6 Reset and Reboot We can reset or reboot XonTel PBX S200 via web directly in this page Figure 5 17 Reboot System Warning Rebooting the system will terminate all active calls Reset to Factory Defaults Warning A factory reset will erase all configuration data on...

Page 32: ... be moved to the Net Disk Note The shared folder must be based on Windows operation system Before external storage can be properly configured an SMB share folder accessible from XonTel PBX must be set up on a Windows based machine Once that has been set up please follow the steps below Figure 5 18 Step 1 Choose a window based computer that is always in service Step 2 Create a folder Step 3 Create ...

Page 33: ...e The user name used to log into the network share Leave this blank if it is not required Net Disk Access Password The password used to log into the network share Leave this blank if it is not required If configuring is correctly open your Windows share folder to see if the XonTel PBX backup files and folders has been created If the contents of the backup folder look similar to step3 page then you...

Page 34: ...gs and the others When configured well we can make calls as scheduled 6 1 Extensions In this page we can configure the extensions details and provision the supported models automatically 6 1 1 FXS VoIP Extensions There are three types of extensions supported in XonTel S200 PBX SIP IAX and analog extension Note 1 The max number of SIP IAX extension is 200 Figure 6 1 FXS Extensions Figure 6 2 ...

Page 35: ...ension The numbered extension i e 1234 that will be associated with this particular User Phone Port The extension correspond port Name A character based name for this user i e john Caller ID The Caller ID CID string will be used when this user calls another internal user 2 Voicemail Enable Voicemail Check this box if the user should have a voicemail account Voicemail Access PIN Voicemail Password ...

Page 36: ...www sahabtec com Page36 XonTel S200 Administrator s Guide Enable Send Voicemail ...

Page 37: ...s and it can be configured in 1ms increments 5 Group Pickup Group If this extension belongs to a pickup group any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code default 4 Note 4 is the default setting it can be changed under Feature Codes General Call Pickup 6 Other options Call Waiting Check this option if the e...

Page 38: ...www sahabtec com Page38 XonTel S200 Administrator s Guide time defined ...

Page 39: ...tbound routes just like dialing from your extension Note If callback is enabled in the inbound route the mobility extension function of this inbound route will be disabled 10 Spy Settings XonTel PBX allows extension to monitor barge in other conversation Once this feature is enabled the extension has the ability to monitor barge in other calls using the feature codes for each spy mode refer to Fea...

Page 40: ...0 XonTel S200 Administrator s Guide Figure 6 4 VoIP Extensions A VOIP extension is a SIP IAX Account that allows an IP Phone or an IP Soft Phone client to register on XonTel PBX Figure 6 5 We can click Add extension to start ...

Page 41: ...ol IAX Extension The numbered extension i e 1234 that will be associated with this particular User Phone Password The password for this extension Ex 12t3f6 Name A character based name for this user EX Bob Jones Caller ID The Caller ID will be used when this user calls another internal extension 2 Voicemail Enable Voicemail Check this box if the user should have a voicemail account Voicemail Access...

Page 42: ... the default setting it can be changed under Feature Codes General Call Pickup 5 VoIP Settings NAT This setting should be used when the system is using a public IP address to communicate with devices hidden behind a NAT device such as a broadband router If you have one way audio problems you usually have problems with your NAT configuration or your firewall s support of SIP and or RTP ports Qualif...

Page 43: ...89 the dial pattern of outbound route is 9 you should fill in 9123456789 here 8 IP Restriction Enable IP Restriction Check this option to enhance the VoIP security for XonTel PBX If this option is enabled only the permitted IP Subnet mask will be able to register this extension number In this way the VoIP security will beenhanced Permitted IP address Subnet mask The input format should be IP addre...

Page 44: ...e are 3 spy modes available for choice Normal spy you can only hear the call but can t talk Whisper spy you can hear the call and can talk with the monitored extension Barge spy you can hear the call and talk with them both Note for example if 500 want to monitor extension 501 we need to enable the allow being spied for 501 and choose the spy mode for extension 500 Then pick up 500 and dial featur...

Page 45: ...n provisioning XonTel Yealink and Snom IP phone XonTel PBX is not needed to be set as the only DHCP server any more Figure 6 8 6 1 2 1 General Settings for Yealink In this page you can configure it before provisioning Yealink IP phones including the items like general preferences codecs remote phone book and firmware upgrade Note if firmware download server is enabled IP phone will update the firm...

Page 46: ...Family Work Colleagues list Nick Name You can set a nick name for this number Favorite Only works with XonTel phone Organization Input the organization of this contact Only works with XonTel phone Title Input the title of this contact Only works with XonTel phone Email Input the email of this contact Only works with XonTel phone Birthday Input the birthday of this contact Only works with XonTel ph...

Page 47: ...works with XonTel phone Note Take some note of this contact Only works with XonTel phone 2 Upload Phonebook Figure 6 11 You can upload a phonebook before auto provision which will be provisioned to the IP phone when using auto provision feature to configure your IP phones The format of phonebook should be xml Note All the existing phonebooks of the IP phone will be replaced automatically if the ph...

Page 48: ...Figure 6 12 Enabled Choose yes or no to enable or disable this extension MAC address Input the MAC address of IP phone Name Put the name of this Phone here Manufacturer You can choose the Manufacturer of IP phone Phone Type Choose the model of your phone Only for XonTel phone Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call K...

Page 49: ...phone Phone book Enable the feature of phone book of IP phone 2 Codecs In this page we can set the codecs for IP phone 3 Line Figure 6 13 In this page we can set each line of IP phone for the account you want active or not Figure 6 14 Extension Selected the extension number for IP Phone Label It is shown on the LCD for users to identify the account ...

Page 50: ...Not configured phone In this section XonTel PBX will scan all the supported IP phones and display here we can click the MAC address of IP phone and input the corresponding information in the popup window like the picture shows below 6 1 2 5 Upload a file Figure 6 16 Click Upload a file and choose the configure file of IP phone in the popup window Note the file format must be cfg Please edit the co...

Page 51: ...install the GSM UMTS modules inside Figure 6 18 BRI Trunk Basic Rate Interface BRI 2B D 2B1D is an Integrated Services Digital Network ISDN configuration intended primarily for use in subscriber lines similar to those that have long been used for plain old telephone service The BRI configuration provides 2 bearer channels B channels at 64 kbit s each and 1 data channel D channel at 16 kbit s The B...

Page 52: ... A unique label used to identify this trunk when listed in outbound rules incoming rules etc Ex BriTrunk1 Signaling Signaling method BRI CPE ISDN BRI in TE mode and Point to Point BRI CPE PTMP ISDN BRI in TE mode and Point to multi Point BRI NET ISDN BRI in NET mode and Point to Point BRI NET PTMP ISDN BRI in NET mode and Point to multi Point ...

Page 53: ...ines it is best to set the reset interval to never when installing a box in Israel Our past experience also shows that this parameter may also cause issues on local switches in the UK and China PRI Local Dial Plan Sets an option required for some rare switches that require a dial plan parameter to be passed This option is ignored by most BRI switches It may be necessary on a few pieces of hardware...

Page 54: ...trunk the International Prefix you have set here will be added before the CID So you can know this is an international call before you answer it National Prefix When there are national calls coming in via this BRI trunk the National Prefix you have set here will be added before the CID So you can know this is a national call before you answer it Local Prefix When there are Local calls coming in vi...

Page 55: ...n The extension make call out via BRI Trunk will display the associated DOD PSTN trunk The public switched telephone network PSTN is the network of the world s public circuit switched telephone networks Figure 6 21 Click edit to configure more details Figure 6 22 Trunk Name A unique label used to identify this trunk when listed in outbound rules incoming rules etc Ex pstn5 ...

Page 56: ...pecify the cadence of your busy signal In many Countries it is 500msec on 500msec off Without Busy Pattern specified XonTel PBX will accept any regular sound silence pattern that repeats Busy Count times as a busy signal If you specify Busy Pattern then XonTel PBX will further check the length of the tone and silence which will further reduce the chance of a false positive disconnect Frequency Det...

Page 57: ...e in Denmark Sweden and Holland Caller ID Detection For FXO trunks this option forces XonTel PBX to clarify Caller ID incoming calls GSM UMTS Trunk GSM UMTS trunks are supported in XonTel PBX S200 if you have got the GSM UMTS module and SIM cards installed One GSM UMTS trunks support only one SIM card for one concurrent call Figure 6 23 Click edit to configure more details Figure 6 24 Trunk Name A...

Page 58: ...X in this page we can also configure the service provider trunk which doesn t need the use name and password for authorization when you have bought a trunk from provide with IP address only please choose service provider trunk Figure 6 25 6 2 2 1 VoIP Trunk In this page we can configure VoIP trunk SIP IAX you have got from provider with the authorization name and password 1 Add VoIP Trunk Input co...

Page 59: ... Ex XONTEL Hostname IP Service provider s hostname or IP address 5060 is the standard port number used by SIP protocol Don t change this part if it is not required Domain VoIP provider s server domain name Username Username of SIP account Used for SIP trunk registration Authorization name Used for SIP authentication Leave this blank if not required Password Password of SIP account From User All ou...

Page 60: ...not all the service providers support this feature Contact your service provider for more information Outbound Proxy Server A proxy that receives requests from a client even though it may not be the server resolved by the Request URI Codecs Define the codec for this sip trunk and its priority Note To change the codec type and priority of this trunk please create it first it will appear when you ed...

Page 61: ...igure 6 27 Type IAX Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX Provider Name A unique label to help you identify this trunk when listed in outbound rules incoming rules etc Ex XONTEL2 Hostname IP Service provider s hostname or IP address 4569 is the standard port number used by IAX protocol Don t change this part if it is not required Username Username of ...

Page 62: ...trunk The caller ID set in the extension screen will override the caller ID setting in the VOIP trunk screen Please note that not all the service providers support this feature Contact your service provider for more information DOD DOD Direct Outward Dialing means the caller ID displayed when dialing out before configure this please make sure the provider supports this feature Associated Extension...

Page 63: ...annels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Leave blank to specify no maximum Codecs Define the codec for this sip trunk and its priority Note codec can only display when edit it after creating the trunk Transport This will be the transport method used by the SIP Trunk This method is given by the SIP trunk provider The options are UDP ...

Page 64: ...e 1 The max number of outbound route is 64 2 If the dial patterns are the same in several routes XonTel PBX will choose the available routes from top to the last one 3 When you have created a new extension please edit the outbound route so that he can dial out too Figure 6 29 We can create outbound route or use the default route pstnout dial 9 the external number to dial out Figure 6 30 ...

Page 65: ...area code and then 6 digit number Strip digits from front Allows the user to specify the number of digits that will be stripped from the front of the phone number before the call is placed For example if users must press 0 before dialing a phone number one digit should be stripped from the dial string before the call is placed Prepend these digits before dialing These digits will be prepended to t...

Page 66: ... the speed dial number Default is 99 Figure 6 32 2 Add new speed dial Source Number The speed dial number Destination Number The number you want to call e g The source number is 123 The destination number is 5503305 The prefix number is 99 You can use an extension with any type to dial 99123 then it will call to number 5503305 Note Don t forget to add the outbound dial prefix if you would like to ...

Page 67: ... Auto Attendant XonTel PBX will play an IVR recording and route the caller to the requested destination for example welcome to XX company for sales press 1 for technical support press 2 for operator press 0 etc The system will transfer the call to corresponding extension according to DTMF digits inputted by the user Figure 6 33 There is a default IVR here we can edit it directly or add IVR by your...

Page 68: ...y the user Key The Key pressed when the callers hear the IVR prompt Action When the callers press the corresponding key the action XonTel PBX executes No Action Do nothing Connect to Extension Connect the call to an extension Connect to Voicemail Connect the call to the voicemail of an extension Connect to Ring Group Connect the call to a ring group Connect to IVR Connect the call to an IVR Connec...

Page 69: ...6 4 2 Ring Groups Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls Multiple ring methods and voicemail are supported Note follow me feature in extension page will not take effect when it s ringing as an agent Figure 6 35 There is a default ringgroup you can edit it or create a new one Ring Group Name Fig...

Page 70: ...roup before routing the call according to the Destination if No Answer settings 2 If the strategy is Ring Sequentially it means set the number of seconds to ring a single extension before moving onto the next one Ring Group Members An extension can be made a member of this ring group by moving it into the Selected box Destination If No Answer When all members on this group fail to answer the call ...

Page 71: ...me feature in extension page will not take effect when it s ringing as an agent of queue Figure 6 38 Queue Name A name for the Queue Queue Number Use this number to dial into the queue or transfer callers to this number to put them into the queue Queue Password You can require agents to enter a password before they can login to this queue Queue Agent Timeout The number of seconds an agent s phone ...

Page 72: ...user here makes them an agent of the current queue 2 Caller Position Announcements Announce Position Announce position of caller in the queue Announce Hold Time Enabling this option causes XonTel PBX to announce the hold time to the caller periodically based on the frequency timer Either yes or no hold time will not be announced if 1 minute Frequency How often to announce queue position and estima...

Page 73: ...controls whether callers can join a call queue that has no agents There are two options Yes Callers can join a call queue with no agents or only unavailable agents No Callers cannot join a queue with no agents The default option is No Agent Announcement Announcement played to the Agent prior to bridging in the caller Join Announcement Announcement played to callers once prior to joining the queue ...

Page 74: ...e way to hold meetings Conference agents can dial to access to the settings options and the admin can kick the last user out and can lock the conference room Extension This is the number dialed to reach this Conference Room Admin Admin can kick a user out and can lock the conference room Pin Set a PIN that must be entered in order to access this conference room i e 1234 Figure 6 40 ...

Page 75: ...urs or outside office hours Figure 6 41 There is a default inbound route for all the trunks and set IVR as the destination you can edit it or create a new one for your demands When an incoming call arrives the system will first check fax detection then Holidays at last Business Days Figure 6 42 1 General Route Name A name for this inbound route Ex pstnin etc DID Number ...

Page 76: ...DID Extension Define the extension for DID number This field is only valid when you use BRI SIP SPS or SPX trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the number must be only one or equal the count of the DID number Caller ID Number Define the Caller ID Number to be matched on incoming calls Leave this field blank to m...

Page 77: ...mber Trunks This area allows you to select which trunks will be member trunks for this route To make a trunk a member of this route please move it to the Selected box 3 Business Days Define where the calls will be routed during Business Days Office Hours Select one defined business days office hours Office Hours Destination Configure where to route the incoming calls during office hours End Calls ...

Page 78: ... telephone or mobile phone in China from the extension of A but via the FXS line of B that can be done by this configuration Non office Hours Destination Configure where to route the incoming calls during non office hours 4 During Holidays Define where the calls will be routed during Holidays Holiday Select which defined Holiday to use When a time is defined in both Business Days and Holidays it w...

Page 79: ... an attachment Note If you receive faxes with custom Email address the SMTP settings of Voicemail Settings should be configured successfully in advance If you receive faxes with E mail address configured in VOIP extension voicemail you should first make sure the tested email to your email address works fine 6 5 Audio Settings It s allowed to customize the prompts in XonTel PBX including the Audio ...

Page 80: ...ion will ring and you can pick up the phone to start recording 2 Upload Prompt Figure 6 45 The administrator can also upload prompts by doing the following 1 Click Upload Prompt 2 Click Browse to choose the desiredprompt 3 Click Upload to upload the selectedprompt Note please make sure if the format is right and its size the format should be wav GSM 6 10 8KHz Mono 1Kb s or gsm 6 5 2Music on Hold P...

Page 81: ... to choose the desired audio file 3 Click Upload to upload the selected file Figure 6 47 Note please make sure that the format is right and its size the format should be wav GSM 6 10 8KHz Mono 1Kb s or gsm 6 6 Basic Settings There are some basic settings we need to configure on XonTel S200 PBX like the general preferences business hours feature codes voicemail settings ...

Page 82: ...eral Ring Timeout Number of seconds to ring a device before handling the call as per the extension s Follow Me settings Default value is 30s MAX call duration The absolute maximum amount of time permitted for a call A setting of 0 disables the timeout Default value is 6000s Maximum concurrent calls Maximum concurrent calls limits Default value 0 means no limit ...

Page 83: ...tone generated by the system before callee answers the call Distinctive Caller ID When incoming calls are routed from ring group queue IVR the caller ID displays with the name of ring group queue IVR for example 5503302 ringgroup_default Note To display IVR s name please press the key instead of the extension number directly Follow Me Prompt When set Follow me to Transfer to number on the extensio...

Page 84: ...nces User Extensions The default value is 500 to 616 Ring Group Extensions The default value is 620 to 629 Paging Group Extensions The default value is 630 to 639 Conference Extensions The default value is 640 to 659 IVR Extensions The default value is 660 to 679 Queue Extensions The default value is 680 to 689 6 6 2 Business Hours Business hours including holiday configuration is used to control ...

Page 85: ...ver the general setting is Disable Office closed timing By dialing 081 081 is default on an extension will disable the Office Closed Timing 2 Add office hours You can setup the business hours here 3 Add Holiday You can setup the holidays here If a time period is configured as both Holidays and office hours it will be treated as Holidays 6 6 3Feature Codes There are many feature codes available in ...

Page 86: ... phone 2 is default setting Voicemail main menu Users can go to the main menu by dialing 02 02 is default setting Attended Transfer Users may transfer an incoming call by dialing 3 on their phone 3 is default setting Attended Transfer Timeout The time out of transferring a call Blind Transfer Users may blind transfer an incoming call by dialing 03 on their phone 03 is default setting Call Pickup U...

Page 87: ...501 you can also talk with 501 too Barge Spy In this mode you can barge in both extensions involved the call for example dialing 92501 to barge in and talk with all the extensions inside 2 Call Park Preferences Call Parking User may park an incoming call on his own telephone by pressing 6 6 is default setting Extension range used to park calls User may park an incoming call on a designated extensi...

Page 88: ...ng 072 on their phone 072 is default setting Enable Forward No Answer Users may enable no answer forward by calling 73 on their phone 73 is default setting Disable Forward No Answer Users may disable no answer forward by calling 073 on their phone 072 is default setting Forward to number Users may activate call forwarding by dialing this feature code followed by the extension or phone number to fo...

Page 89: ...re including general voicemail settings and SMTP settings which is used for voicemail to email 1 General Voicemail Settings Figure 6 51 a Message Options Max Messages per Folder Set the maximum number of messages that can be stored in a single voicemail box Max Message Time Set the maximum length of a single voicemail message Min Message Time Set the minimum length of a single voicemail message Me...

Page 90: ...Leave a Message Prompt Greeting played to ask the caller to dial 5 to leave a message Skip greeting Do not play a greeting Play busy greeting play the extension busy greeting Play Unavailable greeting play the extension Unavailable greeting c Playback Options Announce Message Caller ID If this option is enabled the Caller ID of the party that left the message will be played back before the voicema...

Page 91: ...o in order to send voicemail messages via email i e mail yourcompany com Port SMTP Port the default value is 25 Use SSL TLS to send secure message to server If the server of sending email needs to authenticate the sender you need to select the check box Note Must be selected for Gmail or exchange server After filling out the above information you can click on the Test Account Settings button to ch...

Page 92: ...S Port Port use for sip registrations Default is 5061 RTP Port Start Beginning of RTP port range RTP Port End End of RTP port range DTMF Mode Set default mode for sending DTMF Default setting rfc2833 Max Registration Subscription Time Maximum duration in seconds of a SIP registration Default is 3600 seconds Min Registration Subscription Time Minimum duration in seconds of a SIP registration Defaul...

Page 93: ...gistrar before timed out Default is 20 seconds Calling Channel Codec Priority Once enabled when dialing out via SIP SPS trunks the codec of calling channel will be selected in preference If not XonTel PBX will follow the priority in your SIP SPS trunks Video Support Support for SIP video or no Default is yes Max Bit Rate Configure the max bit rate for video stream The default 384kb s DNS SRV Look ...

Page 94: ...you can specify an external host and the system will perform DNS queries periodically This setting is only required when your public IP address is not static It is recommended that a static public IP address be used with this system Please contact your ISP for more information External Refresh Interval If an external host has been supplied you may specify how often the system will perform a DNS qu...

Page 95: ...the system to negotiate endpoint to endpoint media routing 3 Codecs Figure 6 55 A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet u law A PSTN standard codec used in North America that provides very good voice quality and consumes 64kbit s in each direction receiving and transmitting of a VoIP call a law A PSTN standar...

Page 96: ... of 64 56 and 48kbps wideband It s a broadband voice encoding of G series G 726 A PSTN codec used worldwide that provides good voice quality and consumes 32kbit s in each direction receiving and transmitting of a VoIP call G 726 is supported by some VoIP phones ADPCM G 729A H261 H263 H263p H264 MPEG4 Note If you would like to use G 729 please enter your license 4 QOS Figure 6 56 QOS Quality of Ser...

Page 97: ...t when the telecom provider needs Usually it is not needed Qualify Send check alive packets to the sip provider Remote Party ID Whether send Remote Party ID on SIP header Default no Session timers Enable session timer mode default yes Session expires The max refresh interval Session minse The min refresh interval which mustn t be less than 90s Session refresher Choose session refresher the default...

Page 98: ...duration in seconds of a IAX2 registration Default is 60seconds Max Registration Time Maximum duration in seconds of a IAX2 registration Default is 1200 seconds 2 Codecs A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet u law A PSTN standard codec used in North America that provides very good voice quality and consumes...

Page 99: ...e applications by providing a free alternative to expensive proprietary speech codecs Moreover Speex is well adapted to Internet applications and provides useful features that are not present in most other codecs G 726 A PSTN codec used worldwide that provides good voice quality and consumes 32kbit s in each direction receiving and transmitting of a VoIP call G 726 is supported by some VoIP phones...

Page 100: ...or internal extension number 6 7 4 Callback Settings XonTel PBX allows caller A to dial an inbound route number and after hearing the ring A can hang up the call or wait for XonTel PBX to cut off the call then XonTel PBX will call A with this number When a pick up the call A can dial the number he wants to call XonTel PBX will call the number with its outbound route ...

Page 101: ...back rules needed to be set if the trunk supports call back with the caller ID directly Allow All Numbers Figure 6 61 If you want to apply Callback function to all incoming numbers please tick Allow All numbers Follow the step to use this function Step 1 Enable Callback Inbound Routes Choose Yes on Enable Callback to enable this function Step 2 Create Callback number Figure 6 62 ...

Page 102: ...ripped from the call in number before the callback is placed For example when you call from number 123456789 into XonTel PBX the caller ID is 0123456789 but you can only call 123456789 successfully from XonTel PBX trunk You should configure number 0123456789 as the call back number and strip 1 digit before the callback is placed Prepend before dialing Define digits added before a callback number b...

Page 103: ...a this trunk will show the DNIS instead of the original caller ID 6 7 6 DISA DISA Direct Inward System Access allows someone calling in from outside the telephone switch PBX to obtain an internal system dial tone and make calls as if they were using one of the extensions attached to the telephone switch To use DISA a user calls a DISA number which invokes the DISA application The DISA application ...

Page 104: ...ging up the call if the user has dialed an incomplete or invalid number Default is 10seconds Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number Default is 5 seconds 2 Member Outbound Routes Used to set the outbound routes that can be accessed from this DISA 6 7 5 PIN User Settings PIN User is used to manage lists of PINs that can be u...

Page 105: ...1 Options Access Code Dial this code to access PIN Prompt for Entry Prompt caller enter the PIN Number Prompt for Entry Failure Prompt the caller when an invalid PIN is entered Figure 6 68 2 PIN User XonTel PBX can store a number of PIN Users PIN Users may be used to keep ...

Page 106: ...aracter based name for this PIN list i e xontelPIN PIN List Enter a list of one or more PINs One PIN per line Outbound Route PIN User can use those outbound route to make call out 6 7 8 Paging Groups Paging is used to make an announcement over the speakerphone to a phone or group of phones Targeted phones will not ring but instead answer immediately into speakerphone mode Please note that this sec...

Page 107: ...u dial its number XonTel PBX will help to pick up those chosen members and you can talk directly without any rings Figure 6 70 Paging Group Number Define the numbered extension that may be dialed to reach this group Duplex Paging is typically one way for announcements only Checking this will make paging duplex allowing all users in the group to talk and be heard by all ...

Page 108: ... It s allowed for SMS feature when GSM UMTS modules are installed 1 Enable SMS to Email Figure 6 71 If you enable this as soon as the GSM UMTS trunks receive small messages XonTel PBX will send the text of this message to the email addresses listed on the Email List You can add email addresses to the Email List Figure 6 72 2 Enable Email to SMS If you enable this you can use XonTel PBX to send out...

Page 109: ...mails from POP3 server Access Code This PIN code is used to verify the subject of the emails received If the form of email passes the verification it will be send out by SIM card If not this email will be deleted immediately 3 Email Settings Note Figure 6 74 1 If you want to use SMS to Email please configure POP3setting 2 If you configure the POP3 setting XonTel PBX will download emails from the m...

Page 110: ...est here Password Input the password of this email here SMTP Server SMTP SMTP Server Port If you want to know more about Email to SMS please refer to APPENDIX F 7 Reports Click to access We can check the call detailed logs for counting and system log for debugging 7 1 Call Logs The call Log captures all call details including call time caller number callee number call type call duration etc An adm...

Page 111: ...ogs Figure 7 2 You can download and delete the system logs of XonTel PBX Options Enable Hardware Log Save the information of hardware up to 4 log files Enable Normal Log Save the prompt information up to 16 log files Enable Web Log Save the history of web operations up to 2 log files ...

Page 112: ...or s Guide www sahabtec com Page110 Enable Debug Log Save debug information up to 2 log files We can also enable the SIP RTP E1 debug it s very useful for checking problems 8 Logout Click to log out safely to the log in page ...

Page 113: ...P address for authorization Analog Trunk FXO ports of XonTel PBX connected to a localPSTN GSM UMTS Trunk GSM UMTS ports of XonTel PBX connected to GSM UMTS Network BRI Trunk BRI ports of XonTel PBX connected to ISDNprovider What are FXO and FXS FXS Foreign exchange Station is an interface which drives an analog telephone or FAX machine FXS interfaces deliver power provide ringing and use FXO signa...

Page 114: ...faces allow you to connect your PBX to real analog phone lines 9 1 1 Sample Routing via VoIP Trunk Let s configure all inside extensions to dial 0 through the VoIP Trunk 1 Add VoIP service provider Before we do add this please make sure you have a VoIP Trunk account Trunks VoIP Trunk SIP Trunk Enter your account information on this page and click Save Figure9 2 ...

Page 115: ...www sahabtec com Page113 XonTel S200 Administrator s Guide 2 Add Outbound Routes Figure9 3 Now that we have added outbound dialing rule any call starting with 0 will be routed to the SIP Trunk ...

Page 116: ...call 9 2 1 Sample Routing to an IVR Let s configure an incoming call to route to the IVR In the IVR itself let s configure digit 0to route the call to extension 300 and digit 1 to route the call to extension 301 1 Add IVR To add a new IVR go to IVR Create New IVR Figure9 4 ...

Page 117: ...www sahabtec com Page115 XonTel S200 Administrator s Guide 2 Add Inbound Routes As we can see from the Inbound Route of allin all incoming calls will be sent to the IVR Figure9 5 ...

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