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XonTel S200 Administrator's Guide
·
Ring Group Number
This option defines the numbered extension that can be dialed to reach this
group.
·Strategy
This option sets the Ringing Strategy for this Group. The options are as follows:
1.
Ring All Simultaneously: Ring all available Extensions simultaneously.
2.
Ring Sequentially: Ring each extension in the group one at a time.
·
Seconds to ring each member
1.
If the strategy is ‘Ring All Simultaneously’, it means set the number of
seconds to ring this group before routing the call according to the ‘Destination if
No Answer’ settings.
2.
If the strategy is ‘Ring Sequentially’, it means set the number of seconds to
ring a single extension before moving onto the next one.
·
Ring Group Members
An extension can be made a member of this ring group by moving it into the
‘Selected’ box.
·
Destination If No Answer
When all members on this group fail to answer the call, system will handle the
call according to the selected destination.
6.4.3
Queues
Call Queues give users (i.e. call centers) an efficient means to have their calls
answered in the order they were received to deliver top tier customer service.
Figure 6-37
Call queues allow calls to be sequenced to one or more agents.
