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XonTel S200 Administrator's Guide
Defines the timeout action. A timeout occurs after the IVR prompt has finished
playing for the number of times specified by the 'Repeat Count' field.
·Invalid
Defines the invalid action. The invalid action is triggered if the user enters a
DTMF digit that is not defined for this IVR.
6.4.2
Ring Groups
Ring groups can be configured to balance the call traffic for multiple users and
give callers a higher level of availability for incoming calls.Multiple ring
methods and voicemail are supported.
Note
: follow me feature in extension page will not take effect when it’s ringing
as an agent
Figure 6-35
There is a default ringgroup, you can edit it or create a new one
·Ring Group Name
Figure 6-36
This option defines a name for this group, i.e. ‘Sales’. ‘Ring Group Name’ is a
label to help you identify this group in the group list.
