(d) If your processor and software have Not connected properly you will see a Red or Yellow
connection indicator to the left of the processor or device model indicating a connection or
operational problem.
Network Connection Indicators
•
Green -
Connected and operational.
•
Yellow
–
Connected but
Not Operational
.
•
Red
-
The processor is offline – not connected – no communication between the NeuConsole
software and the processor. Check cables and connections.
Note:
This could be a temporary offline interruption if the processor is busy performing a
firmware upgrade, re-booting, searching for DHCP or defaulting to its default IP address.
11. Connection Problems?
While in
Network View
if there is a Yellow network connection indicator next to the processor
device model the device is connected/online -
but Not Ready / Not Operational.
(a) The three most common reasons for this Yellow connection indicator is the result of
(1)
A non-
DHCP connection where multiple processors are in use and each device needs a unique IP
address manually assigned to it
(2)
Where a non-DHCP direct or indirectly connected - single
processor device is not reverting to its default IP address and/or is holding onto its previous
address and
(3)
Software/Firmware incompatibility.
(b)
Solutions
–
(1)
See instructions on
Page 9 &10
- #13 & 14 – Manual Assignment of IP
Addresses
(2)
See
Page 5 & 6
to reset the processor to its Default IP address and
(3)
Check
device firmware version in Network View & perform a processor Firmware Update – as described
on
Page 11
- #15.
(c) Those connection solutions resolve 99% of any Yellow indicator connection issues but to assist
further, when the indicator is Yellow you can hover your cursor over the device and there is a
pop-up Tooltip message to tell you the kind of issues it has detected.
(d) A few message and solution examples below.
Message
: Device not ready.
Solution: Wait a minute or two till the device is ready and it should then connect and the
