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Xerox WorkCentre 6505N, User Manual

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Troubleshooting

WorkCentre 6505 Color Laser Multifunction Printer
User Guide

188

Problems with the Printer

If you encounter a problem with your printer, use the following table to troubleshoot and fix the
problem. For additional troubleshooting information, see

Troubleshooting Overview

on page 182.

WARNING:

Never open or remove printer covers that are secured with screws unless instructed in

the manual. A high-voltage component can cause electric shock. Do not try to alter the printer
configuration or modify any parts. An unauthorized modification can cause smoke or fire.

CAUTION:

Probable causes of trouble are that the printer, computer, server, or other hardware is

not correctly set for the network environment you are using.

Symptom

Reason/Solution

No power.

Is the power to the printer turned off?
Press the power button to the

On

position to turn on the power.

Is the power cord disconnected or not securely connected?
Turn off the power to the printer, then connect the power cord to the power
outlet again. Turn on the power to the printer.

Is the power cord connected to a power outlet with the correct voltage?
Connect the printer exclusively to a power outlet with a suitable voltage
and current rating. For details, see

Electrical Specifications

on page 214.

Is the printer connected to an uninterruptible power supply?
Turn off the power to the printer, then connect the power cord to a suitable
power outlet.

Is the printer connected to a power strip shared with other high-power
devices?
Connect the printer to a power strip that is not shared with other
high-power devices.

Cannot print.

Is the Ready indicator turned off?
The printer is in Energy Saver mode or in the menu setting mode. For
details, see

Control Panel

on page 20.

Is there a message displayed on the control panel?
Read the message and follow the instructions to correct the problem. For
details, see

Control Panel Messages

on page 184.

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Summary of Contents for WorkCentre 6505N

Page 1: ...Italiano Guida per l utente Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning e tina U iv...

Page 2: ...or other countries Apple AppleTalk Bonjour EtherTalk Macintosh Mac OS and TrueType are trademarks of Apple Inc registered in the U S and other countries HP GL HP UX and PCL are trademarks of Hewlett...

Page 3: ...18 Rear View 19 Internal View 19 Control Panel 20 Configurations and Options 21 Configurations 21 Standard Features 21 Additional Capabilities 21 Optional Features 22 Energy Saver Mode 23 Setting the...

Page 4: ...ers and Utilities for Macintosh OS X Version 10 5 and Later 41 Installing Other Drivers 43 Installing Utilities for Windows 44 Installing the Address Book Editor 44 Installing PrintingScout 44 Enablin...

Page 5: ...g on Custom Size Paper 89 Printing on Both Sides of the Paper 91 Automatic 2 Sided Printing Guidelines 91 Binding Edge Options 91 Automatic 2 Sided Printing 92 Manual 2 Sided Printing 92 Printing Usin...

Page 6: ...cuments for Faxing 128 Basic Faxing 129 Sending a Fax from the Printer 129 Sending a Fax from Your Computer 130 Using the Fax Address Book 132 Faxing to an Individual 132 Faxing to a Group 133 Selecti...

Page 7: ...ecking Printer Status with PrintingScout 172 Checking Printer Status using Email 173 Checking Page Counts 176 Viewing the Billing Meter 176 Printing the Print Volume Report 176 Moving the Printer 178...

Page 8: ...ce 214 Power Consumption 214 Performance Specifications 215 12 Regulatory Information Electromagnetic Interference 218 United States FCC Regulations 218 Canada Regulations 218 European Union 219 Other...

Page 9: ...Safety on page 10 Operational Safety on page 12 Maintenance Safety on page 14 Printer Symbols on page 15 Your printer and the recommended supplies have been designed and tested to meet strict safety...

Page 10: ...e the printer on for optimum performance It does not pose a safety hazard If however you do not use the printer for an extended period turn it off and unplug it The following are hazards to your safet...

Page 11: ...rrent capacity of the printer Verify that the printer is plugged into an outlet that provides the correct voltage and power Review the electrical specification of the printer with an electrician if ne...

Page 12: ...ation Ventilation is important if you are printing in high volume or if the printer is being used continuously over a long period Printer Location Do not block or cover the slots or openings on the pr...

Page 13: ...AUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use o...

Page 14: ...s not described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For informati...

Page 15: ...surface on or in the printer Use caution to avoid personal injury Do not expose the item to sunlight Do not expose the item to light Do not touch components with this symbol as personal injury could...

Page 16: ...Safety WorkCentre 6505 Color Laser Multifunction Printer User Guide 16...

Page 17: ...inter User Guide 17 Features This chapter includes Parts of the Printer on page 18 Configurations and Options on page 21 Energy Saver Mode on page 23 Information Pages on page 24 CentreWare Internet S...

Page 18: ...n page 18 Rear View on page 19 Internal View on page 19 Control Panel on page 20 Front View 1 Tray 1 250 sheet paper tray 2 Manual feed slot 3 Front cover 4 Front cover release button 5 Control panel...

Page 19: ...View 1 Power plug 2 ADF cover 3 USB port 4 Memory slot door 5 Network connector 6 Line out to telephone 7 Line in from wall jack 1 Button for opening the front cover 2 Transfer unit 3 Imaging unit 4 F...

Page 20: ...ars all text numbers or instructions 12 Stop button Cancels the current print job 13 Start button Press to start a copy scan or fax job 14 Status indicator light The green or red light indicates print...

Page 21: ...rinter configurations have one memory slot supporting 512 MB or 1024 MB DDR2 DIMMs Maximum RAM is 1280 MB 256 MB standard plus 1024 MB optional 10Base T 100 1000Base TX Ethernet interface network conn...

Page 22: ...only the first set to check the print results If the first copy is satisfactory print the remainder from the control panel Form Overlay Enables writing PCL5 forms Font Download Enables the downloadin...

Page 23: ...panel and all sensors after the printer enters Mode 1 Reduces power consumption to 12 W or less Range is 5 120 minutes The default setting is 5 6 Press OK 7 Press the Up Arrow or Down Arrow button to...

Page 24: ...utton 3 At Menu Map press OK to print the page Configuration Page The Configuration Page lists printer information such as default settings installed options network settings with IP address and font...

Page 25: ...configuration and security settings diagnostic functions and more CentreWare Internet Services requires A TCP IP connection between the printer and the network in Windows Macintosh or Linux environmen...

Page 26: ...e Packaged with the printer Quick Use Guide Packaged with the printer Video Tutorials www xerox com office WC6505docs Recommended Media List Europe www xerox com europaper North America www xerox com...

Page 27: ...cting the Printer on page 30 Configuring Network Settings on page 32 Setting the Date and Time on page 37 Installing the Software on page 38 Installing Other Drivers on page 43 Installing Utilities fo...

Page 28: ...The Startup Page prints by default If it does not see Startup Page on page 24 If you are connected to a network keep the Startup Page for referencing network settings such as the IP address of your pr...

Page 29: ...th the 250 sheet feeder the duplex unit and supplies the weight is 34 5 Kg 76 1 lb 3 Ensure that your printer has the proper amount of clearance for all of its features including any options you purch...

Page 30: ...network You cannot connect the printer directly to the computer It must be connected through a router or hub An Ethernet network can be used for one or more computers and supports many printers and s...

Page 31: ...it on For safety information see Power Cord on page 10 4 Connect the other end of the USB cable to the USB Port on the computer 5 When the Windows Found New Hardware Wizard appears cancel it 6 You are...

Page 32: ...figuration Protocol DHCP server A DHCP server automatically assigns an IP address to every computer and printer on the network that is configured to use DHCP If you use a Cable or DSL router see the d...

Page 33: ...nter to the network refer to the device instructions on assigning network addresses The router or device documentation can give you a range of acceptable address numbers you can use It is important th...

Page 34: ...n to Network Mask 14 Press the Down Arrow button to select Gateway Address then press OK Repeat step 10 to set the Gateway Address 15 Press the Return button to return to the Ready screen 16 Print the...

Page 35: ...u then press the OK button 3 Press the Up Arrow or Down Arrow button to select Network Setup then press OK 4 Press the Up Arrow or Down Arrow button to select TCP IP then press OK 5 Press the Up Arrow...

Page 36: ...fax numbers and email addresses to the printer address book using CentreWare Internet Services If the printer is connected with a USB cable you can add fax numbers and email addresses to the printer a...

Page 37: ...press OK 5 At Set Date Time press OK 6 At Time Zone press the Up Arrow or Down Arrow button to select the UTC offset for your time zone then press OK Note For example the Coordinated Universal Time UT...

Page 38: ...on to Linux platforms through the network interface Available Print Drivers To access special printing options use a Xerox print driver Xerox provides drivers for various page description languages an...

Page 39: ...page 35 5 In the Installation Options screen select PostScript and or PCL 6 Note You can install both drivers at once Each will be displayed in your printer list after installation 6 Click Install to...

Page 40: ...to use Installing Print and Scan Drivers for Windows USB To install the print driver 1 If a USB cable is not connected from the printer to your computer connect it now 2 Cancel the Windows Found New...

Page 41: ...stall the print driver Install the scan driver Add the printer Note Before installing drivers verify that the printer is plugged in turned on and connected by USB or to an active network Make sure tha...

Page 42: ...rm 8 Complete the online registration then close the browser 9 At the Finish Up window click Quit 10 Next add the printer to your printer queue For details see Adding the Printer on page 42 Adding the...

Page 43: ...OS X Version 10 5 and Later on page 41 Installing Other Drivers This section includes Linux Drivers on page 43 Other Xerox Drivers on page 43 Linux Drivers A complete list of supported Linux distribu...

Page 44: ...orkCentre 6505 Address Book Editor 8 Click Connect via Network to manage the address book over the network then click OK 9 Enter the IP address in the IP Address field of the IP Address Settings 10 Cl...

Page 45: ...function Printer User Guide 45 6 At the next screen click Next to accept the default installation destination 7 Click Next 8 Click Finish The PrintingScout icon appears in your Windows Taskbar See als...

Page 46: ...or Windows XP SP1 and later click Start Settings Printers and Faxes For Windows Vista click Start Control Panel Hardware and Sound Printers For Windows Server 2003 and later click Start Settings Print...

Page 47: ...abling Optional Features for a Network Connected Printer 1 Navigate to the list of printers on your computer For Windows XP SP1 and later click Start Settings Printers and Faxes For Windows Vista clic...

Page 48: ...from the drop down Memory Capacity list To enable the optional 250 sheet feeder click Paper Tray Configuration and select 2 Tray from the drop down list If you have enough memory to use the RAM Disk...

Page 49: ...ning to an email address Configure the email server in CentreWare Internet Services If the printer is connected using a USB cable you cannot scan to an email address or a network location You can scan...

Page 50: ...prompts for entering your password 6 Click Done 7 Click Show All then click the Network icon 8 Select Built in Ethernet from the Show drop down list Note Record your IP address to use when creating th...

Page 51: ...printer see Finding the IP Address of Your Printer on page 35 2 Click Address Book 3 Under Network Scan Comp Serv click Comp Server Address Book 4 Click Add next to any unused entry and enter the foll...

Page 52: ...ver For more information see Setting Up Scanning to an FTP Server on page 51 Setting Up Scanning to an Email Address Before you can scan to an email address you must configure the printer to communica...

Page 53: ...an scan to a folder on your computer you must install the Express Scan Manager utility For more information see Installing the Software on page 38 1 Start Express Scan Manager Windows Click Start Prog...

Page 54: ...Installation and Setup WorkCentre 6505 Color Laser Multifunction Printer User Guide 54...

Page 55: ...Media on page 56 Loading Paper on page 61 Setting Paper Types and Sizes on page 68 Selecting Printing Options on page 70 Printing on Specialty Media on page 77 Printing Custom Sizes on page 87 Printin...

Page 56: ...otal Satisfaction Guarantee is available in the United States and Canada Coverage can vary outside these areas Please contact your local representative for details See also Recommended Media List Euro...

Page 57: ...uality Store paper in dark cool relatively dry locations Most paper items are susceptible to damage from ultraviolet UV and visible light UV radiation emitted by the sun and fluorescent bulbs is parti...

Page 58: ...ue to moisture such as water rain or vapor For details contact your reseller Tray 1 Paper Size Letter 8 5 x 11 in US Folio 8 5 x 13 in Legal 8 5 x 14 in Executive 7 25 x 10 5 in A4 210 x 297 mm 8 2 x...

Page 59: ...10 8 355 6 mm 8 3 14 in Paper Type and Weight Plain Paper 60 105 g m2 16 28 lb Bond Letterhead Hole Punched Colored Paper Loading Capacity 250 sheets 20 lb Manual Feed Slot Paper Size Letter 8 5 x 11...

Page 60: ...163 220 g m2 60 80 lb Cover Hole Punched plain Colored Paper plain Labels Envelope short edge feed only for Monarch and DL envelopes Special Loading Capacity One sheet at a time Duplex Unit 2 Sided Pr...

Page 61: ...guidelines when loading paper into Tray 1 Load up to 250 sheets of plain paper or a stack of paper 65 220 g m2 17 40 lb Bond 40 80 lb Cover less than 15 mm high 0 60 in Tray 1 holds paper within the f...

Page 62: ...ll out the paper tray 2 Slide the paper width guides to the edge of the tray Extend the width guides fully as shown in the following illustration 3 Before loading the paper flex the sheets back and fo...

Page 63: ...se the manual feed slot for a wide range of media including Plain Paper Letterhead Lightweight Cardstock Heavyweight Cardstock Lightweight Glossy Cardstock Coated 2 and Coated 3 Heavyweight Glossy Car...

Page 64: ...ual feed slot to fit the paper you are using 2 Place the paper into the slot with the print side face down and the top of the sheet entering the printer first Note You can insert paper during the read...

Page 65: ...aper in the tray at the same time To print high quality use high quality paper intended for laser printers Do not remove or add paper to the 250 sheet feeder during printing Doing so can cause a paper...

Page 66: ...gth guide then slide the tray until the arrow lines up with the appropriate paper size The guide clicks into place 4 Before loading the paper flex the sheets back and forth and then fan them Straighte...

Page 67: ...l they rest lightly against the edge of the paper stack Note Be careful not to bend the paper 7 Insert the tray back into the printer until it stops CAUTION Be careful not to use excessive force on th...

Page 68: ...t quality problems can occur Note If None is selected in the Paper Type menu in the print driver the printer uses the control panel settings The printer prints only when the settings for the paper siz...

Page 69: ...05 Color Laser Multifunction Printer User Guide 69 4 Press the Up Arrow or Down Arrow button to select Paper Size then press OK 5 Select the paper size then press OK 6 Press the Return button to retur...

Page 70: ...g Defaults in Windows for a Shared Network Printer on page 71 Use the following procedure to set the default settings used for all print jobs sent to the printer from your computer using the specific...

Page 71: ...save your selections Selecting Printing Options for an Individual Job in Windows This section includes Printing Options for Windows PostScript Driver on page 72 Printing Options for Windows PCL Driver...

Page 72: ...es you to load and edit a set of saved settings Printer Status button Opens the internal settings page of the printer in CentreWare Internet Services in your computer Web browser for network printers...

Page 73: ...ed tab Set Features to Default button Returns the Advanced tab settings to their defaults Driver Tab Printing Option Paper Output Job Type Specifies the type of print job Normal Print Secure Print Pro...

Page 74: ...Order Available only if more than one page is being printed on a sheet Determines the order in which pages are printed on the sheet Draw Outlines When multiple pages are printed per sheet prints a bo...

Page 75: ...print driver options click the question mark button in the print driver dialog boxes to view the online help Driver Drop Down Title Printing Options Copies Pages Copies Specifies number of copies and...

Page 76: ...unt Mode User Administrator User Settings Specifies account settings such as name and password Printer Features Print Quality Color Specifies output color image quality brightness color correction met...

Page 77: ...izes For a listing of supported envelope sizes for Tray 1 and the manual feed slot see Supported Paper on page 58 Store unused envelopes in their packaging to avoid the effects of moisture and dryness...

Page 78: ...back into the printer until it stops 6 On the control panel press the System button to display the Menu screen 7 Press the Up Arrow or Down Arrow button to select Tray Settings then press the OK butt...

Page 79: ...Driver on page 79 If you are printing using the PCL driver go to Printing Envelopes using the PCL Driver on page 79 Printing Envelopes using the PostScript Driver 1 After loading the envelopes in the...

Page 80: ...includes Guidelines for Printing Labels on page 80 Printing Labels from Tray 1 on page 81 Printing Labels from the Manual Feed Slot on page 81 To order paper or other specialty media contact your loca...

Page 81: ...the Paper Tray list select Tray 1 b From the Paper Size list select the size of the sheet of labels c From the Paper Type list select Labels 7 Click OK 8 In the Print dialog box click OK or Print to s...

Page 82: ...ardstock mode for paper weight less than 163 g m2 Use Heavyweight Cardstock mode for paper weight more than 163 g m2 You can print on glossy cardstock from Tray 1 or from the manual feed slot Do not p...

Page 83: ...ou are printing from open the Print dialog box and select the WorkCentre 6505 printer You can use the PCL or the PostScript driver 5 Click the Properties or Preferences button 6 Click the Paper Output...

Page 84: ...necessary reposition the paper guides to fit the sheet 3 In the application you are printing from open the Print dialog box and select the WorkCentre 6505 printer If you have both the PCL and the Post...

Page 85: ...in the tray at the same time Do not use cardstock that is coated or designed for inkjet printers Printing on Cardstock from Tray 1 1 Gently pull out the paper tray and slide open the paper guides For...

Page 86: ...d straight not crooked If necessary reposition the paper guides to fit the sheet 3 In the application you are printing from open the Print dialog box and select the WorkCentre 6505 printer You can use...

Page 87: ...rmission to save custom paper sizes on your computer See your system administrator for help Defining the Custom Paper Size in the Windows PostScript Driver Note You can save only one custom paper size...

Page 88: ...ze list on the Paper Output tab of the print driver They are also available in the Print dialog box of most applications The exact location varies with the application 1 Navigate to your printer direc...

Page 89: ...o print using a custom size in the Print dialog box select the custom paper size name from the dialog box size menu or list Click the Properties button and skip to step 4 To print using the Custom Pag...

Page 90: ...Printing WorkCentre 6505 Color Laser Multifunction Printer User Guide 90 5 Select any other desired options then click OK 6 In the Print dialog box click OK or Print to start printing...

Page 91: ...2 sided pages one sheet at a time using the PostScript driver For details see Performing Manual 2 sided Printing from the Manual Feed Slot on page 93 Automatic 2 Sided Printing Guidelines Before prin...

Page 92: ...ch as 2 sided printing to be available in the print driver dialog boxes the optional features must be installed and enabled If you have not enabled your installed optional features see Enabling Option...

Page 93: ...t Tray 1 b From the 2 Sided Print list select Flip on long edge Manual or Flip on short edge Manual c From the Paper Type field select the paper type d Select any other desired settings then click OK...

Page 94: ...ropriate print driver then click the Properties button 6 Click the Paper Output tab then do the following a From the Paper Size list select the paper size b From the Paper Type list select the paper t...

Page 95: ...the printer then print them on demand without sending the print job from the computer each time Storing a Print Job in Memory Set up Secure Print print jobs using the PCL or PostScript print driver a...

Page 96: ...set up the Secure Print then press OK 4 Use the alphanumeric keypad to enter the password that you assigned to the document then press OK 5 Press the Up Arrow or Down Arrow button to select one of the...

Page 97: ...em from the printer control panel 1 In the application you are printing from open the Print dialog box 2 Select your WorkCentre 6505 printer then click the Properties button 3 Click the Paper Output t...

Page 98: ...e of the following All Documents The document name you created The timestamp assigned to the document 5 Press OK 6 Press the Up Arrow or Down Arrow button to select one of the following To delete the...

Page 99: ...WorkCentre 6505 Color Laser Multifunction Printer User Guide 99 Copying This chapter includes Basic Copying on page 100 Adjusting Copying Options on page 102 Changing the Default Settings on page 107...

Page 100: ...n the upper right corner of the display To reset the number of copies to 1 press the Clear All button 5 Press the Up Arrow or Down Arrow button to select the copying option you want to change For deta...

Page 101: ...in the document feeder Adjust the paper guides so that they fit against the originals Insert paper in the document feeder only when ink on the paper is dry Do not load originals above the MAX fill lin...

Page 102: ...Original Size on page 103 Specifying the Original Document Type on page 103 Selecting 2 Sided Options If you have the optional duplex unit you can specify how 2 sided pages are printed To select 2 si...

Page 103: ...specify the size of the original document 1 Press the Up Arrow or Down Arrow button to select Document Size then press the OK button 2 Select the document size Auto Letter 8 5x11 US Folio 8 5x13 Legal...

Page 104: ...ing Press the Up Arrow or Down Arrow button to select a preset image size Press the Back Arrow button then press the Forward Arrow or Back Arrow button to set the copy size in increments of 1 Note The...

Page 105: ...ht background and only prints the image itself To turn Auto Exposure on or off 1 Press the Up Arrow or Down Arrow button to select Auto Exposure then press the OK button 2 Select an option Off On Note...

Page 106: ...r margins then press the Return button Note The margin width settings only apply when copying from the document glass Output Adjustments Collating Copies When you make several copies of a multi page d...

Page 107: ...copy settings 1 On the control panel press the System button 2 Press the Up Arrow or Down Arrow button to select Default Settings then press the OK button 3 Select Copy Defaults then press OK 4 Press...

Page 108: ...Color Balance then press the OK button 2 Select the color you want to adjust then press OK 3 Press the Up Arrow or Down Arrow button to adjust the density setting from 3 to 3 4 Press OK to confirm the...

Page 109: ...ct Admin Menu then press the OK button 3 If prompted enter the four digit password then press OK 4 Select Secure Settings then press OK 5 Select Service Lock then press OK 6 Select Copy then press OK...

Page 110: ...Laser Multifunction Printer User Guide 110 Color Saturation Auto Exposure On Off Special Copy Mode Margin Top Bottom Margin Left Right Margin Center Collated Note For individual settings see Adjustin...

Page 111: ...Computer with a USB Connection on page 113 Scanning to a USB Flash Drive on page 114 Scanning to a Shared Folder on a Network Computer on page 115 Scanning to an Email Address on page 116 Scanning to...

Page 112: ...see Automatic Document Feeder Guidelines on page 100 Document Glass Lift the document feeder or the document glass cover then place the original face down in the upper left corner of the document gla...

Page 113: ...ess the Scan button 3 Press the Up Arrow or Down Arrow button to select Scan to Computer USB then press the OK button 4 Press the Up Arrow or Down Arrow button to select the options you want to change...

Page 114: ...d Arrow button b Press the Up Arrow or Down Arrow button to navigate to the folder c Press the OK button 4 Press the Up Arrow or Down Arrow button to select any scanning options you want to change For...

Page 115: ...etwork 1 On the control panel press the Scan button 2 Press the Up Arrow or Down Arrow button to select Scan to Network then press the OK button 3 At Scan to press OK 4 At Computer Network press OK 5...

Page 116: ...m the Address Book Email Group allows you to select a group email address from the Address Book Note When using the Address Book press the Up Arrow or Down Arrow button to select the address for the d...

Page 117: ...Load the original on the document glass or in the document feeder 2 On the control panel press the Scan button 3 Press the Up Arrow or Down Arrow button to select Scan to Network then press the OK but...

Page 118: ...osoft Word 2003 to place an image in a document a Click Insert b Click Picture c Select From Scanner or Camera d Select the scanner then click Custom Insert 3 Select the paper source from the Paper So...

Page 119: ...cted to the computer with a USB cable To import images into an application 1 Open the file in which you want to place the image 2 In the application select the menu item to acquire the image For examp...

Page 120: ...on page 121 Specifying the Original Document Size on page 121 Specifying the Scanned Image File Format on page 121 Automatically Suppressing Background Variations on page 122 Adjusting Image Brightne...

Page 121: ...2 Select an option 200x200 produces the lowest resolution and smallest file size 300x300 produces medium resolution and a medium file size 400x400 produces high resolution and a large file size 600x6...

Page 122: ...n Auto Exposure on or off 1 Press the Up Arrow or Down Arrow button to select Auto Exposure then press the OK button 2 Select On or Off then press OK Note The default setting is On Adjusting Image Bri...

Page 123: ...ngs unless you change them for an individual scan job This section includes Setting the Scan to Network Option on page 123 Setting the Default Color on page 124 Setting the Color Button Sets on page 1...

Page 124: ...or Button Set then press the OK button 2 Select B W Button then press OK 3 Select a setting Black White Grayscale 4 Press OK 5 Select Color Button then press OK 6 Select a setting Color Color Photo 7...

Page 125: ...al Scan Default Settings You can also change the default setting for the following general scan settings Resolution Document Size Lighten Darken Sharpness Contrast Auto Exposure Margin Top Bottom Marg...

Page 126: ...can to E Mail Scan to Network Scan to USB Memory 7 Press OK 8 Select an option Unlocked turns off the service lock Locked turns on the service lock disabling the scan function Password Locked requires...

Page 127: ...s Loading Documents for Faxing on page 128 Basic Faxing on page 129 Using the Fax Address Book on page 132 Selecting Fax Options for Single Jobs on page 137 Changing the Default Fax Job Settings on pa...

Page 128: ...ee Automatic Document Feeder Guidelines on page 100 Document Glass Lift the document feeder or the document glass cover then place the original face down in the upper left corner of the document glass...

Page 129: ...ect a number from the Fax Address Book For details see Faxing to an Individual in the Address Book on page 133 Group Dial allows you to send the fax to numerous recipients For details see Faxing to an...

Page 130: ...image quality and select a quality setting from the drop down menu Standard High Quality Super high image quality 5 Click Transmission Report and select a setting from the drop down menu Output Regula...

Page 131: ...lor Laser Multifunction Printer User Guide 131 Sending a Fax Using Macintosh Applications To send a fax from a Macintosh OS X version 10 5 and later computer download the latest driver from www xerox...

Page 132: ...add an individual entry using CentreWare Internet Services 1 At your computer open a Web browser type the IP address of the printer in the address field then press Enter or Return Note If you do not k...

Page 133: ...ect the groups to add this entry to then click Add c Confirm the group members then click OK 7 Click OK 8 Click on the File menu then select Save All The address book is saved with the new fax entry F...

Page 134: ...me then click the Save Changes button 6 When you see a Request Acknowledged message click the Return button 7 Click the Edit link for the group you created 8 Select the check boxes of individuals you...

Page 135: ...see Finding the IP Address of Your Printer on page 35 2 In CentreWare Internet Services click Address Book 3 Under Address Book in the left navigation pane click FAX Groups 4 In the Directory Listing...

Page 136: ...al Phone Book To search for an individual or group in the local phone book using a partial name 1 On the control panel press the Fax button 2 At Fax to press the OK button 3 Press the Up Arrow or Down...

Page 137: ...Standard Fine Super Fine Photo Note The default setting is Standard 4 Press OK Making the Image Lighter or Darker To lighten or darken an image when it is faxed 1 On the control panel press the Fax b...

Page 138: ...Forward Arrow or Back Arrow button to select Minutes c Press the Up Arrow or Down Arrow button to select a number from 0 through 59 for minutes then press OK 5 Press the Start button The fax is scanne...

Page 139: ...own Arrow button to select the setting you want to change then press OK 5 Press the Up Arrow or Down Arrow button to select the new setting then press OK Fax Configuration To configure the printer for...

Page 140: ...4 Select Fax Settings then press OK 5 Select Fax Transmit then press OK 6 Select an option Print Always prints a monitor report for every fax Print at Error prints a monitor report when an error occur...

Page 141: ...git password then press OK Note The default password is 0000 Printing Secure Faxes If the Secure Receive Lock option is enabled you must enter your password to print a received fax To print all secure...

Page 142: ...ord then press OK 9 Re enter the new password then press OK The password is changed Note The default password is 0000 Limiting Who Can Send Faxes to the Printer When the Junk Fax Filter setting is On...

Page 143: ...er the four digit password then press OK 4 Select a report Speed Dial prints information about fax numbers individual recipients and group recipients Address Book prints information about fax numbers...

Page 144: ...Faxing WorkCentre 6505 Color Laser Multifunction Printer User Guide 144...

Page 145: ...8 WorkCentre 6505 Color Laser Multifunction Printer User Guide 145 Control Panel Menus This chapter includes Navigating the Control Panel Menus on page 146 System Menus on page 147...

Page 146: ...one level upward in menu selections or moves the cursor to the left when setting a value Up Arrow Displays the previous menu or item Press the Up and Down Arrow button at the same time to change a se...

Page 147: ...tion and default color PDF Settings Use to adjust PDF settings such as quantity print mode and layout PostScript Settings Use to adjust PostScript settings such as error reports job time out paper sel...

Page 148: ...CL macros PS Fonts List Prints a list of PostScript printer fonts PDF Fonts List Prints a list of fonts applicable to PDF documents Job History Prints information on previous printing jobs such as the...

Page 149: ...F Settings on page 151 PostScript Settings on page 151 Network Setup on page 152 Fax Settings on page 153 USB Setup on page 156 System Setup on page 157 Maintenance on page 159 Secure Settings on page...

Page 150: ...ault setting is 10 00 Form Line Specifies the form line the number of lines per form You can specify a value from 5 through 128 in increments of 1 The default setting is 64 Quantity Specifies the copi...

Page 151: ...rt Edge Print Mode Specifies the print mode Normal High Quality High Speed PDF Password Specifies a password to enter to print a PDF file Use the alphanumeric keypad to enter a password up to 32 chara...

Page 152: ...Half 10Base Full 100Base Half and 100Base Full The default setting is Auto 10Base Half Uses 10Base T half duplex 10Base Full Uses 10Base T full duplex 100Base Half Uses 100Base TX half duplex 100Base...

Page 153: ...ones If the phone communication in your country is serial this mode is not available DRPD Mode Before using the Distinctive Ring Pattern Detection DRPD option distinctive ring service must be installe...

Page 154: ...m 1 through 15 minutes Junk Fax Filter When set to On incoming faxes are only accepted from numbers registered in the Address Book Remote Receive Specifies whether to receive a fax by pressing the rem...

Page 155: ...es Off Forward Print Print and Forward Fwd Settings Num Specifies the number to which outgoing faxes are forwarded Prefix Dial Specifies whether to add the prefix number when you send a fax Prefix Dia...

Page 156: ...Kbps Country Specifies the country where the printer is used Fax Activity Turns Auto Print on or off Fax Transmit Specifies the fax transmit mode Print Always Print on Error Print Disable Fax Broadca...

Page 157: ...an or Fax settings and returning to standby mode 45sec 1min 2min 3min 4min Fault Time out You can cancel a printing process when it goes beyond a set time period Set the time until the print job is ca...

Page 158: ...o Log Print Specifies whether to print the Job History Report with information about the printed data that has been processed Off Does not print the Job History Report even if the number of print jobs...

Page 159: ...Regi Adjust Adjusts the color registration automatically The default setting is On Adjust ColorRegi Used to correct the color registration manually For details see Color Registration on page 199 Auto...

Page 160: ...Password on page 142 Service Lock Specifies whether a function is unlocked and available to everyone locked from everyone or password locked requiring a password for access Copy Fax Scan to Computer...

Page 161: ...he size of the paper in the manual feed slot M F Paper Type Specifies the type of the paper in the manual feed slot Collated Turns collation on or off Reduce Enlarge Reduces or enlarges the copies Doc...

Page 162: ...ite Color Button Set Adjusts the Color Mode settings B W button Black White or Grayscale Color Button Color or Color Photo Resolution Selects the scan resolution Document Size Specifies the size of th...

Page 163: ...em Description Resolution Specifies the resolution of the fax Lighten Darken Lightens or darkens the scanned image Delayed Start Specifies the time delay before sending a fax job up to 23 hours and 59...

Page 164: ...s installed Item Description Paper Size Specifies the paper size and orientation for each tray Manual Feed Slot Paper Tray The default setting is Auto For details see Supported Paper on page 58 and Se...

Page 165: ...Multifunction Printer User Guide 165 Maintenance This chapter includes Cleaning the Printer on page 166 Ordering Supplies on page 169 Managing the Printer on page 171 Checking Page Counts on page 176...

Page 166: ...ay containers contain explosive mixtures and are not suitable for use in electrical applications Use of such cleaners can result in a risk of explosion and fire WARNING Do not remove the covers or gua...

Page 167: ...ior of the printer about once a month Wipe the parts with a damp soft cloth Then wipe with another dry soft cloth For stubborn stains apply a small amount of neutral detergent to the cloth and gently...

Page 168: ...eces of paper For more information see Clearing Paper Jams on page 205 Remove any dust or stains with a dry clean cloth WARNING Never touch a labeled area found on or near the heat roller in the fuser...

Page 169: ...oner designed and manufactured under strict quality controls by Xerox for specific use with this printer Routine Maintenance Items Routine maintenance items are printer parts that have a limited life...

Page 170: ...rranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies They also do not cover damage or degradatio...

Page 171: ...the IP address of the printer into the address field then press Enter or Return Checking the Status of the Printer 1 In CentreWare Internet Services click the Status button or Status tab The general s...

Page 172: ...Scout utility automatically checks the printer status when you send a print job PrintingScout can check the paper sizes of the trays the status of the output tray and the remaining consumables percent...

Page 173: ...he Notification Items section select the events for which you would like to be notified 7 In the Connection Setup box click the Email Settings link The Email Settings page opens 8 In the Email Server...

Page 174: ...ng rules Prefix all commands with the pound sign and specify the Password command at the top of the email Command lines without the pound sign are ignored Type one command on each line and separate ea...

Page 175: ...set the recipient email address to service xerox com and confirm the setting result on the network settings list when the full access password is admin use Password admin SetMsgAddr service xerox com...

Page 176: ...bles are used Composite black is the default setting on most printers When doing automatic 2 sided printing you can insert a blank page automatically depending on the settings in the application In th...

Page 177: ...Maintenance WorkCentre 6505 Color Laser Multifunction Printer User Guide 177 See also Information Pages on page 24 Managing the Printer with CentreWare Internet Services on page 171...

Page 178: ...lectrical shock 2 Wait for the printer to cool down about 40 minutes 3 Remove any paper or other media from the output tray and return the paper stopper to its original non extended position 4 Remove...

Page 179: ...lt in damage to the printer not covered by the Warranty Service Agreement or Total Satisfaction Guarantee After moving the printer 1 Reinstall any parts you removed If you removed the 250 sheet feeder...

Page 180: ...Maintenance WorkCentre 6505 Color Laser Multifunction Printer User Guide 180...

Page 181: ...pter includes Troubleshooting Overview on page 182 Control Panel Messages on page 184 Problems with the Printer on page 188 Print Quality Problems on page 191 Cleaning the Imaging Unit and Laser Lens...

Page 182: ...let you know that the printer needs attention Install PrintingScout from the Software and Documentation disc that came in the documentation packet with your printer For details see Installing Printin...

Page 183: ...www xerox com office WC6505support Supplies for your printer www xerox com office WC6505supplies A resource for tools and information such as interactive tutorials printing templates helpful tips and...

Page 184: ...ion sheet that came in the documentation packet with your printer Insert Imaging Unit The imaging unit is not installed Install the imaging unit For details see the Imaging Unit instruction sheet that...

Page 185: ...Tray 1 Open Front Cover Paper is jammed inside the paper tray Remove the jammed paper then open and close the front cover For details see Clearing Jams at Tray 1 on page 205 Jam at Tray 2 Check Tray 2...

Page 186: ...ration on the print driver does not conform to the printer you are using Press the Cancel button to cancel the print job Make sure that the configuration of the printer on the print driver conforms to...

Page 187: ...7 PDL Error Press OK Button Error 016 720 An error relating to PCL emulation has occurred Press the OK button to clear the message cancel the current print job and conduct the next print job if any Pr...

Page 188: ...on the power Is the power cord disconnected or not securely connected Turn off the power to the printer then connect the power cord to the power outlet again Turn on the power to the printer Is the p...

Page 189: ...nnect the power plug from the outlet Refer to the Xerox Support website at www xerox com office WC6505support Light of the Ready indicator is on and blinking but there is no print output There are job...

Page 190: ...er tray completely into the printer Is the printer placed on a flat location Place the printer on a stable flat surface Are the paper tray guides set in the correct positions Set the guides to the cor...

Page 191: ...color pages because color consumables are used Composite black is the default setting on most printers Symptom Cause Solution Faded printouts with multiple colors faded The toner cartridges are not Xe...

Page 192: ...nes Streaks in only one color The transfer belt unit is old or damaged Replace the transfer belt unit The toner cartridges are not Xerox toner cartridges Verify that the toner cartridges meet specific...

Page 193: ...The transfer belt unit is old or damaged Replace the transfer belt unit The cable to the laser unit or controller is defective For assistance see the Xerox Support website at www xerox com office WC6...

Page 194: ...e it on for at least one hour to get rid of the condensation If the problems still occur for assistance see the Xerox Support website www xerox com office WC6505support Vertical blanks The laser is be...

Page 195: ...function Printer User Guide 195 Colors are blurry or there is white area around objects Color to color alignment is not correct Perform an automatic color registration adjustment For details see Color...

Page 196: ...or wash it off with cold water and mild soap CAUTION Do not expose the imaging unit to strong light and minimize its exposure to light in general to five minutes or less if possible 1 Switch off the p...

Page 197: ...lue transfer belt unit For details see Internal View on page 19 a Turn the four peach colored twist locks to the left to unlock the imaging unit b Grasp the imaging unit by its peach colored pull tabs...

Page 198: ...ach colored pull tabs on the top edge and install the unit in the printer Make sure to insert the unit into the guides in the printer then push the unit all the way back into the printer b Turn the fo...

Page 199: ...to select Auto Regi Adjust then press OK 5 Press the Up Arrow or Down Arrow button to select On then press OK 6 Press the Return button to return to the Ready screen Performing a One time Automatic C...

Page 200: ...al values are PY paper feed direction yellow PM paper feed direction magenta PC paper feed direction cyan To determine the horizontal values 1 In the top section of the Color Registration Chart lines...

Page 201: ...djust the next value c Press the Up Arrow or Down Arrow button to select the LC value from the Color Registration Correction Chart Press OK to move to the next screen 7 Adjust the Right Horizontal reg...

Page 202: ...ion Printer User Guide 202 11 If 0 is not displayed next to the straight lines examine the chart and determine additional correction values 12 When satisfied that the horizontal adjustment is complete...

Page 203: ...e To adjust the color balance for the printer 1 On the control panel press the System button 2 Press the Up Arrow or Down Arrow button to select Admin Menu then press the OK button 3 Press the Up Arro...

Page 204: ...lways adjust the paper guides in Tray 1 after inserting the media A guide that is not properly adjusted can cause poor print quality paper misfeeds and printer damage Avoid using paper that is folded...

Page 205: ...utting remove it in the proper way depending on the place that the paper jam occurs CAUTION If it is difficult to open the front cover do not force it Turn off the printer using the power switch on th...

Page 206: ...om the printer then carefully pull out any jammed paper remaining inside the printer 7 Reinsert the tray into the printer CAUTION Do not use excessive force on the tray doing so could damage the tray...

Page 207: ...imaging unit to any light source for more than 5 minutes Prolonged exposure to light can damage the unit Do not touch the shiny black transfer belt unit For additional assistance refer to the Xerox S...

Page 208: ...o light can damage the imaging unit WARNING Some components inside the printer such as the fuser and surrounding area are hot and can cause burns 4 Close the printer cover then reinsert the trays CAUT...

Page 209: ...and open the unit fully 4 Remove the jammed paper then confirm that there are no scraps of paper left inside the duplex unit or transfer belt unit 5 Close the duplex unit then close the printer cover...

Page 210: ...Troubleshooting WorkCentre 6505 Color Laser Multifunction Printer User Guide 210...

Page 211: ...ltifunction Printer User Guide 211 Printer Specifications This chapter includes Physical Specifications on page 212 Environmental Specifications on page 213 Electrical Specifications on page 214 Perfo...

Page 212: ...Part Specifications Printer Width 430 mm 16 9 in Depth 544 mm 21 4 in Height 584 mm 23 in Weight 30 Kg 66 13 lb 250 Sheet Feeder optional Width 419 mm 16 5 in Depth 518 mm 20 4 in Height 106 mm 4 2 i...

Page 213: ...Temperature 10 32 C 50 90 F Relative Humidity Note Under extreme environment conditions such as 10 C and 85 RH defects can occur due to condensation approximately 30 minutes after the printer is turn...

Page 214: ...AC 110 127 V 220 240 V Energy Saver mode Sleep Mode 12 W or less Standby Mode 60 W or less fuser on Continuous color printing 550 W or less Continuous monochrome printing 550 W or less This printer d...

Page 215: ...me temperature of 22 C 71 6 F Continuous print speed Color 24 ppm Black and White 24 ppm Note Print speed can decrease due to paper type paper size printing conditions or image quality adjustment 2 si...

Page 216: ...Printer Specifications WorkCentre 6505 Color Laser Multifunction Printer User Guide 216...

Page 217: ...tion Printer User Guide 217 Regulatory Information This chapter includes Electromagnetic Interference on page 218 Other Regulations on page 220 Copy Regulations on page 221 Fax Regulations on page 224...

Page 218: ...t can cause harmful interference to radio communications However there is no guarantee that interference does not occur in a particular installation To determine if this printer is causing harmful int...

Page 219: ...hielded interface cables A signed copy of the Declaration of Conformity for this product can be obtained from Xerox The CE mark applied to this product symbolizes the Xerox declaration of conformity w...

Page 220: ...orkCentre 6505 Color Laser Multifunction Printer User Guide 220 Other Regulations Turkey RoHS Regulation In compliance with Article 7 d we hereby certify It is in compliance with the EEE Regulation EE...

Page 221: ...f the government such as FHA etc Bonds U S Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is nec...

Page 222: ...dered by the head of such department or bureau Reproducing the following is also prohibited in certain states Automobile Licenses Drivers Licenses Automobile Certificates of Title The above list is no...

Page 223: ...owner The above list is provided for your convenience and assistance but it is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Ot...

Page 224: ...pany A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant tele...

Page 225: ...e center for repair or warranty information Contact information is contained in the Machine Status menu on the printer and in the back of the Troubleshooting section of the User Guide If the equipment...

Page 226: ...ecision 1999 5 EC for pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the...

Page 227: ...de 227 Material Safety Data Sheets For Material Safety Data information regarding your WorkCentre 6505 printer go to North America www xerox com msds European Union www xerox com environment_europe Fo...

Page 228: ...Regulatory Information WorkCentre 6505 Color Laser Multifunction Printer User Guide 228...

Page 229: ...ling and disposal information contact your local authorities This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply For details see www dtsc c...

Page 230: ...e new equipment your local retailer may be required to take back your old equipment free of charge Please ask you retailer for information Professional or Business Environment In accordance with Europ...

Page 231: ...alth and the environment For more information about collection and recycling contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties ma...

Page 232: ...Recycling and Disposal WorkCentre 6505 Color Laser Multifunction Printer User Guide 232...

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