Xerox WorkCentre 6027 User Manual Download Page 184

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Troubleshooting

184

Xerox

WorkCentre

6027 Multifunction Printer

User Guide

Remove any jammed paper from the back of the printer.

Lower the levers to their original position.

Close the rear cover.

To resolve the error displayed on the control panel you must clear all paper from the paper path.

Summary of Contents for WorkCentre 6027

Page 1: ...Xerox WorkCentre 6027 Color Multifunction Printer User Guide ...

Page 2: ...Apple Bonjour EtherTalk TrueType iPad iPhone iPod iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other countries IBM and AIX are trademarks of International Business Machines Corporation in the Unit...

Page 3: ...ront View 22 Rear View 23 Control Panel 23 Power Saver Mode 25 Changing Power Saver Mode Settings on the Control Panel 25 Exiting Power Saver Mode 25 Information Pages 26 Configuration Page 26 Printing a Configuration Page 26 Administrative Features 27 CentreWare Internet Services 27 Finding the IP Address of the Printer 27 Accessing the Printer 28 Billing Meters 29 More Information 30 3 Installat...

Page 4: ...ewing Printer Information 53 Configuring Tray Settings 53 Configuring Printer Defaults 54 Resetting the Printer 54 Configuring General Setup Using the Control Panel 55 Accessing Information About the Printer Using the Control Panel 55 Using the Power On Wizard 55 Configuring General Settings 57 Configuring the Timers Using the Control Panel 60 Configuring Tray Settings 61 Configuring Fax Defaults ...

Page 5: ...ck 92 5 Scanning 93 Loading Documents 94 Document Glass Guidelines 94 Automatic Document Feeder Guidelines 95 Scanning to a USB Flash Drive 96 Scanning to a Folder on a USB Connected Computer 97 Scanning to a Shared Folder on a Network Computer 98 Sharing a Folder on a Windows Computer 98 Sharing a Folder Using Macintosh OS X Version 10 7 and Later 99 Adding a Folder as an Address Book Entry Using...

Page 6: ...113 Phone Line Compatibility 114 Configuring the Printer for Faxing 115 Loading Documents for Faxing 116 Sending a Fax from the Printer 117 Sending a Delayed Fax 118 Sending a Cover Page with a Fax 119 Sending a Fax From Your Computer 120 Sending a Fax Using Windows Applications 120 Sending a Fax Using Windows Applications 121 Sending a Fax Using Macintosh Applications 121 Printing a Secure Fax 12...

Page 7: ...r Guidelines 139 Document Glass Guidelines 140 Copying an ID Card 140 Adjusting Copying Options 141 Basic Settings 142 Image Quality Settings 143 Output Adjustments 144 Changing the Default Copy Settings 146 Limiting Access to Copying 149 9 Maintenance 151 Cleaning the Printer 152 General Precautions 152 Cleaning the Scanner 153 Cleaning the Exterior 154 Cleaning the Interior 155 Adjustments and M...

Page 8: ... Jams 179 Minimizing Paper Jams 179 Locating Paper Jams 180 Clearing Paper Jams 181 Troubleshooting Paper Jams 188 Print Quality Problems 190 Getting Help 195 Error and Status Messages 195 PrintingScout Alerts 195 Online Support Assistant 195 A Specifications 197 Standard Features 198 Physical Specifications 199 Dimensions and Weight 199 Total Space Requirements 199 Clearance Requirements 199 Envi...

Page 9: ...n for 2 4 GHz Wireless Network Adapter 210 Copy Regulations 211 United States 211 Canada 212 Other Countries 213 Fax Regulations 214 United States 214 Canada 216 European Union 217 New Zealand 218 South Africa 218 Material Safety Data Sheets 219 C Recycling and Disposal 221 All Countries 222 North America 223 European Union 224 Domestic Household Environment 224 Professional Business Environment 2...

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Page 11: ...rational Safety 15 Maintenance Safety 17 Printer Symbols 18 Environmental Health and Safety Contact Information 19 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox printer 1 Safety ...

Page 12: ...to meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been verified using Xerox materials only Note Unauthorized alterations which can include the addition of new functions or connection of external dev...

Page 13: ...e installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behind these covers The following are hazards to your safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water The printer emits smoke or the surface i...

Page 14: ...rrect voltage and power Review the electrical specification of the printer with an electrician if necessary Do not place the printer in an area where people can step on the power cord Do not place objects on the power cord Do not plug or unplug the power cord while the power switch is in the On position If the power cord becomes frayed or worn replace it To avoid electrical shock and damage to the...

Page 15: ...hazard areas within the printer Do not remove the protective covers Do not override any electrical or mechanical interlock devices Do not attempt to remove paper that is jammed deeply inside the product Switch off the product promptly and contact your local Xerox representative WARNING The metallic surfaces in the fuser area are hot Always use caution when removing paper jams from this area and av...

Page 16: ...tions specified in Elevation on page 200 Printer Supplies Use the supplies designed for your printer The use of unsuitable materials can cause poor performance and a possible safety hazard Follow all warnings and instructions marked on or supplied with the product options and supplies Store all consumables in accordance with the instructions given on the package or container Keep all consumables a...

Page 17: ...escribed in the documentation supplied with your printer Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can cause explosions or fires when used on electromechanical equipment ...

Page 18: ...o avoid damage to the property Hot surface on or in the printer Use caution to avoid personal injury Do not burn the item Do not expose the imaging unit to light for more than 10 minutes Do not expose the imaging unit to direct sunlight Do not touch the part or area of the printer Warning Wait for the printer to cool for the specified time before touching the fuser This item can be recycled For de...

Page 19: ...lth and Safety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety information in the United States and Canada go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe ...

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Page 21: ...Xerox WorkCentre 6027 Multifunction Printer 21 User Guide This chapter includes Parts of the Printer 22 Power Saver Mode 25 Information Pages 26 Administrative Features 27 More Information 30 2 Features ...

Page 22: ...ear View 23 Control Panel 23 Front View 1 Output Tray Extension 2 Output Tray 3 Control Panel 4 Automatic Document Feeder Paper Guides 5 Automatic Document Feeder Input Tray 6 Automatic Document Feeder Output Tray 7 Side Door 8 Document Glass 9 Cleaning Rod 10 Power Switch 11 Paper Tray 12 Jam Access Cover 13 USB Memory Port ...

Page 23: ...10 Fuser Roller Release Levers Control Panel Item Name Description 1 Services Home Button This button provides access to the Services home menu for access to printer features such as copy scan and fax 2 Touch Screen Display The screen displays information and provides access to printer functions 3 Alphanumeric Keypad The keypad enters alphanumeric information 4 Clear All Button This button clears ...

Page 24: ...n or warning that requires your attention This light blinks red when an error occurs that requires technical support 10 Ready Data Light The light appears green when the printer is ready to receive data and blinks when the printer is busy receiving data 11 C clear Button This button clears a number field or clears the last number of a numeric entry 12 Redial Pause This button recalls the last fax ...

Page 25: ... Changing Power Saver Mode Settings on the Control Panel To change the Power Saver mode settings 1 At the printer control panel press the Machine Status button 2 Touch Tools then touch Admin Settings 3 Touch System Settings then touch General 4 Touch Power Saver Timer 5 Touch either Low Power Timer or Sleep Timer 6 To increase or decrease the number of minutes before the printer enters Power Saver...

Page 26: ...configuration page lists printer information such as default settings installed options network settings including IP address and font settings You can use the information on this page to help you configure network settings for your printer and to view page counts and system settings Printing a Configuration Page 1 At the printer control panel press the Machine Status button 2 Touch Information Pa...

Page 27: ...rinter You can view the IP address of your printer on the control panel or on the Configuration Page Finding the IP Address at the Control Panel If Display Network Settings is set to Show IPv4 Address the address appears in the top left corner of the touch screen display To display the IPv4 Address on the control panel do one of the following To configure Display Network Settings using CentreWare ...

Page 28: ...hen touch Print IPv4 and IPv6 address information is located in the Network Setup section of the Configuration Page under TCP IPv4 and TCP IPv6 Accessing the Printer The system administrator can set access rights on the printer to ensure that unauthorized users cannot access the printer Logging In Logging in is the process by which you identify yourself to the printer for authentication If authent...

Page 29: ...r see Finding the IP Address of Your Printer on page 27 2 Click the Jobs Address Book Properties or Support tab 3 Type the administrator user name 4 Type the password then type the password again to verify Billing Meters The Billing Meters menu shows the number of processed print jobs There is a meter for each color mode Meter readings track the total number of pages printed for the life of the pr...

Page 30: ...ror messages Press the control panel Help button Information Pages Print from the control panel or from CentreWare Internet Services click Status Information Pages CentreWare Internet Services documentation In CentreWare Internet Services click Help Order supplies for your printer www xerox com office WC6027supplies A resource for tools and information including interactive tutorials printing temp...

Page 31: ...Using CentreWare Internet Services 53 Configuring General Setup Using the Control Panel 55 Configuring Fax Defaults and Settings 62 Configuring Security Settings Using CentreWare Internet Services 69 Configuring Secure Settings Using the Control Panel 75 Setting Up Scanning 77 Installing the Printer as a Web Services Device 82 See also Installation Guide packaged with your printer Online Support A...

Page 32: ...ements vary for the different connection methods Routers network hubs network switches modems Ethernet cables and USB cables are not included with your printer and must be purchased separately Xerox recommends an Ethernet connection because it is typically faster than a USB connection and it provides access to CentreWare Internet Services Note If the Software and Documentation disc is not availabl...

Page 33: ...nside the printer directly interfering with image transfer 2 Place the printer on a level solid non vibrating surface with adequate strength for the weight of the printer The printer must be horizontal with all four feet in solid contact with the surface To find the weight for your printer configuration see Physical Specifications on page 199 After positioning the printer you are ready to connect ...

Page 34: ... network For details see About TCP IP and IP Addresses on page 46 Note Hardware and cabling requirements vary for the different connection methods Network If your computer is connected to an office network or home network use an Ethernet cable to connect the printer to the network You cannot connect the printer directly to the computer It must be connected through a router or hub An Ethernet netwo...

Page 35: ...ned off 2 Connect the B end of a standard A B USB 2 0 cable to the USB Port on the back of the printer 3 Attach the power cord and then plug in the printer and turn it on 4 Connect the A end of the USB cable to the USB Port on the computer 5 When the Windows Found New Hardware Wizard appears cancel it 6 You are ready to install the print drivers For details see Installing the Software on page 41 C...

Page 36: ...ck Wireless If a wireless connection is established the Xerox Printer Found screen appears 5 To connect to the wireless network click Next or click Connect to a different wireless network 6 To complete the installation click Finish Note If a connection is not established select Search for Networks or WPS For details see Searching for Networks on page 37 or Connecting Using WPS on page 36 Connectin...

Page 37: ...network then click Next 8 Enter the passphrase for your wireless network then click Next 9 On the Configure Printer screen click Next or to configure IP settings manually click Advanced 10 At the prompt remove the USB cable from the printer then click Next 11 In the printer list select your printer Note You can name your printer and choose to share it on the network or set it as your default print...

Page 38: ...h OK Connecting to Wi Fi Direct You can connect to your printer from a Wi Fi mobile device such as a tablet computer or smart phone using Wi Fi Direct Note Wi Fi Direct is disabled by default Connecting with Wi Fi Direct from Your Mobile Device To connect with Wi Fi Direct follow the directions provided with your mobile device Disabling Wireless Networking from the Control Panel You can disable th...

Page 39: ...ing the latest version of iOS 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 27 2 Click Properties 3 If the Protocols link is not expanded under Properties scroll to the Protocols link and expand it 4 Under Protocols cli...

Page 40: ...ur Web browser type the URL provided or use your mobile phone to scan the barcode Once registered the word Registered appears in the printer status 3 To access the Google Cloud Print feature in your Google account click Manage Your Printer Note The default printer name appears in this format Model name MAC address Connecting to a Telephone Line 1 Ensure that the printer is turned off 2 Connect a s...

Page 41: ...ndows Vista Windows 7 Windows 8 Windows Server 2003 Windows Server 2008 Windows Server 2008 R2 and Windows Server 2012 Macintosh OS X version 10 5 and later UNIX and Linux Your printer supports connection to various UNIX platforms through the network interface Available Print Drivers To access special printing options use a Xerox print driver The following print drivers are available for various o...

Page 42: ...tton In the IP Address or DNS Name field type the IP address of your printer then click Search to locate your printer If you do not know the IP address of the printer see Finding the IP Address of Your Printer on page 27 To enable continued use of the printer even if the IP Address assigned by the DHCP server changes you can use the installer or CentreWare Internet Services 6 In the printer list s...

Page 43: ...uter If the installer does not start automatically navigate to the drive and double click the Setup exe installer file 2 Click Install Software 3 At the License Agreement select I Agree then click Next 4 To install the printer support software select Software then click Next 5 In the Software and Documentation window clear the check box for any undesired options 6 Click Next 7 To complete the inst...

Page 44: ...ioning network and receiving traffic the link LED is green and its amber traffic LED flashes rapidly Installing the Print Driver 1 Insert the Software and Documentation disc into the appropriate drive on your computer Note If the Software and Documentation disc is not available you can download the latest drivers from www xerox com office WC6027drivers 2 Double click WorkCentre 6027 Installer 3 At...

Page 45: ...To add the printer by specifying the IP address 1 From the computer Applications folder or from the dock open System Preferences 2 Click Print Fax The list of printers appears on the left of the window 3 Click the plus button under the list of printers 4 Click IP 5 From the Protocol drop down menu select the protocol 6 In the Address field enter the IP address of the printer 7 In the Name field en...

Page 46: ... Internet using cable or DSL check with your carrier for information on IP addressing Finding the IP Address of the Printer Using the Control Panel To install the print drivers for a network connected printer you need the IP address of your printer You also need the IP address to access the settings of your printer through CentreWare Internet Services You can view the IP address of your printer on...

Page 47: ... control panel press the Menu button Note To navigate through the menu use the up or down arrow buttons 2 Navigate to Admin Settings then press OK 3 Navigate to Network Setup then press OK 4 Navigate to TCP IP then press OK 5 Navigate to IPv4 then press OK 6 Navigate to IP Address then press OK The IP address of the printer appears on the IP Address screen ...

Page 48: ...rinter on the control panel or on the Configuration Report For details see Printing the Configuration Report on page 46 See also Assigning the IP Address Manually on page 49 Finding the IP Address of Your Printer on page 27 Assigning the IP Address Automatically 1 At the printer control panel press the Machine Status button 2 Touch the Tools tab 3 Touch Admin Setting Network 4 Touch Ethernet TCP I...

Page 49: ...computer has the IP address 192 168 1 3 Another device can have the IP address 192 168 1 4 The router could assign the static IP address of the printer to another computer that obtains its IP address dynamically To avoid having the IP address reassigned give the printer an address at the higher end of the range allowed by the router or device For example if your computer has IP address 192 168 1 2...

Page 50: ...ces to the next cell After entering the number in the last cell touch OK 15 At the Restart System prompt touch Close 16 Turn off the printer then turn it on again See also Online Support Assistant at www xerox com office WC6027support Changing the IP Address Using CentreWare Internet Services To change the IP address of the printer using CentreWare Internet Services 1 At your computer open a Web b...

Page 51: ...B cable from the printer then click Next 11 In the printer list select your printer 12 In the Software and Documentation window clear the check box for any undesired options 13 Click Next 14 To complete the installation click Finish Enabling the Printer for Scanning If the printer is connected to a network you can scan to an FTP address an email address or a shared folder on your computer First yo...

Page 52: ...or IP Address Host Name Port enter the IP address or DNS name for the LDAP server then enter the port number for LDAP 4 Type the root path of the search directory in the Search Directory Root field using Base DN format For details on Base DN formatting see the RFC 2849 LDAP Data Interchange Format LDIF Technical Specification on the IETF website 5 Enter a valid login name and password 6 Select one...

Page 53: ...k Properties 3 To expand the menu in the Properties pane for the General folder click the plus symbol 4 For Printer Defaults locate the printer model number serial number and printer name 5 For Port Enabling locate the version numbers for each of the page description languages that are installed on the printer Configuring Tray Settings Use this menu to configure the paper trays for the paper size ...

Page 54: ...tive information as needed 6 Click Save Changes Resetting the Printer Using Software Resets to restart the printer is faster and wastes fewer consumables than powering the printer on and off Restarting the printer can take up to five minutes during which time CentreWare Internet Services is not available 1 At your computer open a Web browser in the address field type the IP address of the printer ...

Page 55: ... specific information page touch the page then touch Print Using the Power On Wizard The Power On Wizard helps to configure several preliminary settings for the printer including the country date time and time zone To use the Power On Wizard to set up the printer 1 At the printer control panel press the Machine Status button 2 Touch Tools Admin Settings 3 Touch System Settings then touch General 4...

Page 56: ...uch Next 12 At Do you want to set up Fax now select an option 13 To set up the fax a Use the keypad to enter the fax number b Touch Country c Use the Up or Down arrows to navigate then touch the name of your country d Touch Next 14 At Do you want to set up Email now select an option 15 To select how you would like to find an outgoing mail server select Find It For Me or I Know My SMTP 16 If you se...

Page 57: ...configure general settings of the printer For example time to Energy Saver mode alarm settings and so on Accessing the General Settings Menu 1 At the printer control panel press the Machine Status button 2 Touch Tools Admin Settings 3 Touch System Settings then touch General Configuring the Power Saver Timers 1 At the printer control panel press the Machine Status button 2 Touch Tools Admin Settin...

Page 58: ...4 Hour 12 To enter the hour touch Hour then use the keypad 13 To enter the minutes touch Minute then use the keypad 14 Touch OK 15 To return to the General menu touch the Back arrow Setting the Measurement Units 1 At the printer control panel press the Machine Status button 2 Touch Tools Admin Settings 3 Touch System Settings then touch General 4 Touch Measurement 5 To select an option for units t...

Page 59: ...ffHook Wake Up 5 To have the printer exit Power Saver mode when you pick up the external telephone handset touch On 6 Touch OK Enabling the Fax Server Address Book To enable the Network Address Book for the fax service you can use Server Fax Address Book 1 At the printer control panel press the Machine Status button 2 Touch Tools Admin Settings 3 Touch System Settings then touch General 4 Touch Fa...

Page 60: ...l Panel Use the Timers menu to set the timeouts for the control panel touch screen for faults and for jobs being sent to the printer To configure the timers 1 At the printer control panel press the Machine Status button 2 Touch Tools Admin Settings 3 Touch System Settings Timers 4 To set the delay before the control panel times out touch Front Panel touch the delay that you want then touch OK 5 To...

Page 61: ...ine Status button 2 Touch Tools Paper Tray Settings 3 To configure the printer prompt you to set the paper type and size when paper is loaded select Display Tray Prompt 4 To select a paper or envelope size touch Size 5 To navigate touch the arrows touch a size then touch Size again 6 To select a paper type touch Type 7 To navigate touch the Up or Down arrows touch a paper type then touch Type agai...

Page 62: ...ces Configuring Fax Settings from CentreWare Internet Services If your printer is connected to your computer through a wired or wireless network connection use CentreWare Internet Services to configure the fax settings To use CentreWare Internet Services to configure fax settings 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Retur...

Page 63: ...orward to Email enter a valid email address in each of the Forwarding Email Address fields 9 To enter server information under Forward to Server Next to Server Type select the server type from the list Next to Host Address IP Address or DNS Name enter a valid IP address or DNS name for the server Next to Port Number enter a valid port number for the server type selected Next to Login Name enter th...

Page 64: ...er the minutes 9 Touch AM or PM 10 To save the setting touch OK 11 To return to the Services Home menu press the Services Home button Note If your printer is connected to your computer through a wired or wireless network connection use CentreWare Internet Services to configure the fax settings Configuring Fax Settings at the Control Panel Bridgetown Note If your printer is connected to your comput...

Page 65: ...the Restart System prompt touch Close 14 Touch DRPD Patterns touch to select a pattern then touch OK At the Restart System prompt touch Close 15 Touch Extel Hook Threshold touch to select the level then touch OK At the Restart System prompt touch Close 16 Touch the Back arrow to return to the Fax Settings menu or press the Services Home button to return to Service Home Configuring Fax Incoming Def...

Page 66: ...he Restart System prompt touch Close 12 To have faxes printed on both sides of the sheets a Touch 2 Sided Printing select On then touch OK b At the Restart System prompt touch Close 13 To receive a fax while using the external telephone after hearing a fax tone a Touch Remote Receive then touch On b Enter a two digit tone code then touch OK c At the Restart System prompt touch Close 14 To instruct...

Page 67: ...change the interval between resend attempts a Touch Interval Timer then enter a number from 3 255 for the delay in seconds b Touch OK c At the Restart System prompt touch Close d Touch the Back arrow to return to Transmission Defaults 8 To select the dialing type for your outgoing faxes a Touch Dial Type b Select an option PB uses push button tone dialing DP 10 PPS sets 10 pulse per second dialing...

Page 68: ...l panel press the Machine Status button 2 Touch Tools Admin Settings 3 Touch Fax Settings 4 Touch Fax Reports 5 To print a fax activity report after every 50 fax communications touch Fax Activity touch Auto Print then touch OK 6 To print a report of the transmission results after sending a fax touch Fax Transmit select an option then touch OK 7 To print a report of the transmission results after s...

Page 69: ...or Return 2 In CentreWare Internet Services click Properties 3 In the Properties pane to expand the menu click the plus symbol next to the Security folder Configuring Administrative Security Settings 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return 2 In CentreWare Internet Services click Properties 3 In the Properties pane to ...

Page 70: ... 7 Next to Verify Shared Key re enter the shared key value 8 To specify the lifetime of the secure association next to IKE SA Lifetime enter a number The range is 5 28800 minutes 9 To set the maximum time that a secure association is linked without activity next to IPsec SA Lifetime enter a number The range is 5 2880 minutes 10 To set the level of cryptographic strength next to DH Group select G1 ...

Page 71: ...55 255 Accept You can reject one specific IP address but allow printing from any other address The access list would look like the following table Access List IP Address Address Mask Operation 1 192 168 200 10 255 255 255 255 Reject 2 0 0 0 0 0 0 0 0 Accept The first row of the access list is the highest priority If configuring a list with multiple rows enter the smallest range first Make the firs...

Page 72: ...allows the specified IP address or range of addresses access to the printer Reject denies the specified IP address or range of addresses access to the printer 8 Click Save Changes Configuring SSL Settings 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return 2 In CentreWare Internet Services click Properties 3 In the Properties pan...

Page 73: ...number and expiration date A public key A purpose defining how the certificate and public key can be used This printer supports two types of certificates Device Certificate This certificate contains a private key and a stated purpose that allows the printer to use it to prove identity Trusted Certificate A self signed certificate is a certificate from a device that verifies its identity to any dev...

Page 74: ...gs to take effect restart your printer Note After you generate a signed certificate Certificate Management appears in the Security menu 11 In the address bar type the IP address of the printer then press Enter or Return 12 To display the SSL page select Properties Security SSL TSL Communication 13 Ensure that Enabled SSL is selected Viewing the Digital Certificate Purpose 1 At your computer open a...

Page 75: ...ess to printer features Accessing the Secure Settings Menu 1 At the printer control panel press the Machine Status button 2 Touch Tools Admin Settings 3 Use the Up or Down arrows to navigate then touch Secure Settings Setting Panel Lock 1 At the Secure Settings screen touch Panel Lock Enable OK 2 At the prompt enter a four digit passcode then touch OK 3 At the prompt re enter the passcode 4 Touch ...

Page 76: ...ice listed 2 Touch a service name 3 Touch an access option then touch OK Note After setting a service lock for fax access at the Restart prompt touch Close Configuring Secure Settings 1 To allow users to edit the From field in emails sent from the printer touch Edit Email From Field Enable OK 2 To allow users to select recipients only from the phonebook or address book touch Confirm Recipients Con...

Page 77: ...ning to a shared folder on your computer share the folder set the correct permissions and add the folder as an Address Book entry in CentreWare Internet Services If you are scanning to an FTP server add the FTP server and set the correct folder permissions as an Address Book entry in CentreWare Internet Services If you are scanning to an email address configure the email server in CentreWare Inter...

Page 78: ... verify that all permissions are enabled 7 Click OK Note Remember the Share name for later use 8 Click OK again 9 Click Close Sharing a Folder Using Macintosh OS X Version 10 5 and Later 1 From the Apple menu select System Preferences 2 From the View menu select Sharing 3 From the Services list select File Sharing 4 Click the plus icon below the Shared Folders field A folder list appears 5 Select ...

Page 79: ...ation Name Enter the name that you want to appear in the Address Book Server Type Select Computer SMB Host Address Enter the IP address of your computer Port Number Enter the default port number for SMB 139 or select a number from the range provided Login Name Enter your computer user name Login Password Enter your computer login password Re enter Password Enter your login password again Name of S...

Page 80: ...select a number from the range provided Login Name Enter a valid login name for your FTP server Password Enter a valid password for your FTP server Re enter Password Enter the password again Name of Shared Directory Enter a name for the directory or folder For example if you want the scanned files to go in a folder named scans type scans Subdirectory Path Enter the path of the folder on the FTP se...

Page 81: ...ervice providers require authentication Ensure that you confirm the authentication type login and password 10 Once you complete the process you can use the scan to an email address feature For details see Setting Up Scanning to an Email Address Setting Up Scanning With USB If the printer is connected using a USB cable you cannot scan to an email address or a network location You can scan to a fold...

Page 82: ...ers For Windows Server 2003 and later click Start Settings Printers For Windows 7 click Start Devices and Printers For Windows 8 click Control Panel Devices and Printers 2 To launch the Add Printer Wizard click Add a Printer 3 In the list of available devices select the one you want to use then click Next 4 If the printer that you want does not appear in the list click The printer that I want is n...

Page 83: ...Xerox WorkCentre 6027 Multifunction Printer 83 User Guide This chapter includes Supported Paper 84 Loading Paper 87 Printing on Special Paper 90 4 Paper and Media ...

Page 84: ... jams follow the guidelines in this section For best results use Xerox paper and media recommended for your printer Ordering Paper To order paper or other media contact your local reseller or visit www xerox com office WC6027supplies General Paper Loading Guidelines Do not overfill the paper trays Do not load paper above the maximum fill line in the tray Adjust the paper guides to fit the paper si...

Page 85: ...or details Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet and visible light Ultraviolet light from the sun and fluorescent bulbs is particularly damaging to paper Reduce the exposure of paper to strong lights for long periods of time Main...

Page 86: ...eight Glossy Cardstock Reloaded 106 163 g m Labels Envelopes Supported Standard Paper Sizes European Standard Sizes North American Standard Sizes A4 210 x 297 mm 8 3 x 11 7 in B5 176 x 250 mm 6 9 x 9 8 in A5 148 x 210 mm 5 8 x 8 3 in Legal 216 x 356 mm 8 5 x 14 in Folio 216 x 330 mm 8 5 x 13 in Letter 216 x 279 mm 8 5 x 11 in Executive 184 x 267 mm 7 25 x 10 5 in C5 envelope 162 x 229 mm 6 4 x 9 i...

Page 87: ...tray from the printer pull out the tray until it stops lift the front of the tray slightly then pull it out 2 At the back of the paper tray press the paper lift tray down until it locks 3 Adjust the paper length and width guides as illustrated 4 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck togeth...

Page 88: ...oad paper face up with the top of the paper toward the back of the tray Note Do not load paper above the maximum fill line Overfilling the tray can cause the printer to jam 6 Slide the tray back into the printer 7 Push the tray in all the way Notes If the tray does not go in all the way ensure that the paper lift plate at the back of the tray is locked down If the tray is extended for legal size p...

Page 89: ...m the printer pull out the tray until it stops lift the front of the tray slightly then pull it out 3 To extend the tray with one hand hold the back of the tray With the other hand at the front of the tray press the release latch and pull the ends outward until they latch 4 To compress the tray for shorter paper with one hand hold the back of the tray With the other hand at the front of the tray p...

Page 90: ...ther media contact your local reseller or visit www xerox com office WC6027supplies Envelopes You can print envelopes using the main tray Loading Envelopes in the Paper Tray 1 To load envelopes in the paper tray 2 Remove the tray from the printer To remove the tray from the printer pull out the tray until it stops lift the front of the tray slightly then pull it out 3 Slide open the paper guides ...

Page 91: ...they rest lightly against the edges of the envelopes Labels Ensure that label stock is placed face up in the paper tray Guidelines for Printing Labels Use labels designed for laser printing Do not use vinyl labels Do not feed a sheet of labels through the printer more than once Do not use dry gum labels Print only on one side of the sheet of labels Use full sheet labels only Store unused labels fl...

Page 92: ...d leave the packages in the shipping carton until ready to use Remove all other paper from the tray before loading glossy cardstock Load only the amount of glossy cardstock you are planning to use Do not leave glossy cardstock in the tray when you are finished printing Replace unused cardstock in the original wrapper and seal Rotate stock frequently Long periods of storage in extreme conditions ca...

Page 93: ...d Computer 97 Scanning to a Shared Folder on a Network Computer 98 Scanning to an Email Address 101 Scanning to Web Services on Devices 102 Scanning Images into an Application on a USB Connected Computer 103 Adjusting Scanning Settings 105 Changing the Default Scan Settings 108 Limiting Access to Scanning 111 See also Installation and Setup Overview on page 32 5 Scanning ...

Page 94: ...feeder first Adjust the paper guides so they fit against the originals Document Glass Guidelines You can use the document glass to scan or copy a single page of a document at a time The document glass accommodates original sizes up to 216 x 297 mm 8 5 x 11 7 in You can use the document glass to copy or scan the following types of originals Plain paper documents Paper with paper clips or staples at...

Page 95: ...n Weight 50 125 g m Follow these guidelines when loading originals into the automatic document feeder Load originals face up so that the top of the document enters the feeder first Place only loose sheets of paper in the automatic document feeder Adjust the paper guides so that they fit against the originals Insert paper in the automatic document feeder only when ink on the paper is dry Do not loa...

Page 96: ... Folder 4 To change scan settings touch the appropriate buttons For details see Adjusting Scanning Settings on page 105 5 To change folder and file options touch Options 6 To create a folder for the scanned file touch Create Folder On OK 7 To add a prefix or suffix to the file title touch File Name To have the printer name the file automatically touch Auto To add a prefix to the file name touch Pr...

Page 97: ...an Manager 2 To accept the default Destination Path folder click OK to accept the default Destination Path folder or to navigate to another folder click Browse 3 Click OK 4 Load the original on the document glass or in the duplex automatic document feeder 5 On the printer control panel touch Scan to 6 Touch PC 7 Change scan settings as needed 8 To begin the scan press the Start button An Express S...

Page 98: ... must 1 Create a shared folder on your computer hard drive 2 Create an address using CentreWare Internet Services or the Address Book Editor pointing the scanner to the computer Note For more information see Connecting the Printer on page 34 Sharing a Folder on a Windows Computer 1 Open Windows Explorer 2 Right click the folder you want to share then select Properties 3 Click the Sharing tab then ...

Page 99: ...ernet Services 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address of your printer see Finding the IP Address of Your Printer on page 27 2 Click Address Book 3 Under Network Scan Comp Serv click Computer Server Address Book 4 Click Add next to any empty field and enter the following informat...

Page 100: ...der and file options touch Options 8 To create a folder for the scanned file touch Create Folder On OK 9 To add a prefix or suffix to the file title touch File Name To have the printer name the file automatically touch Auto To add a prefix to the file name touch Prefix touch Enter Text type the prefix name then touch OK To add a suffix to the file name touch Suffix touch Enter Text type the suffix...

Page 101: ...to enter the address Address Book This option allows you to select an email address or a distribution list from the Address Book 4 Touch OK 5 To change scan settings touch the appropriate buttons For details see Adjusting Scanning Settings on page 105 6 To change folder and file options touch Options 7 To add a prefix or suffix to the file title touch File Name To have the printer name the file au...

Page 102: ... the Printer as a Web Service on Devices on page 82 To scan to WSD 1 Load the original on the document glass or in the automatic document feeder 2 On the printer control panel touch Scan to 3 Touch WSD 4 To select a destination touch the computer address 5 To select the scan type touch the Event field then touch the scan type 6 To begin the scan press Start 7 At the computer WSD Scan Device messag...

Page 103: ... you want to place the image 2 In the application select the menu item to acquire the image 3 From the Paper Source menu in Windows or from the Scan From menu on a Macintosh computer select one of the following options Document Glass Automatic Document Feeder 4 Specify the other scan driver settings as needed Note To view the online help click Help 5 To begin the scan press the Start button The pr...

Page 104: ...lect Start Control Panel 2 Double click Scanners and Cameras 3 In the Scanners and Cameras window click Next 4 Double click Xerox WC6027 5 Select an option Color picture Grayscale picture Black and white picture or text Custom 6 Select the paper source Document Glass Document Feeder 7 To preview the document or select a portion of the document to scan select Preview The printer scans a preview cop...

Page 105: ...ontains color you can scan the image in color or in black and white Selecting black and white significantly reduces the file size of the scanned images To set the output color 1 At the printer control panel press the Services Home button 2 Touch Scan To then touch Scan to PC 3 For the Scan to PC tab touch Output Color 4 Select a color mode 5 Touch OK Setting the Scan Resolution The scan resolution...

Page 106: ...en the image touch the buttons to move the slider 6 Touch OK Adjusting the Sharpness 1 At the printer control panel press the Services Home button 2 Touch Scan To then touch Scan to PC 3 Touch the Quality tab 4 Touch Sharpness then select an option 5 Touch OK Adjusting the Contrast 1 At the printer control panel press the Services Home button 2 Touch Scan To then touch Scan to PC 3 Touch the Quali...

Page 107: ... Erase You can specify an amount of space to erase from the edges of your scans To use Edge Erase 1 At the printer control panel press the Services Home button 2 Touch Scan To then touch Scan to PC 3 Touch the Options tab 4 Touch Edge Erase then touch the Plus or Minus 5 Touch OK ...

Page 108: ...ult for Quality File Size 110 Changing the Default for Maximum Email Size 110 Changing the File Name 110 Changing the Create Folder Default 110 The printer uses the default scan settings on all scan jobs unless you change them for an individual job You can modify the default scan settings To change the default scan settings 1 At the printer control panel press the Machine Status button 2 Touch the...

Page 109: ...ze then make a selection 2 Touch OK Changing Lighten Darken 1 Touch Lighten Darken 2 To change the lighten or darken default touch the buttons to move the slider 3 Touch OK Changing the Default for Sharpness 1 Touch Sharpness then select an option 2 Touch OK Changing the Default for Auto Background Suppression 1 Touch Auto Background Suppression then touch On or Off 2 Touch OK Changing Edge Erase ...

Page 110: ...t an option 2 Touch OK Changing the Default for Maximum Email Size 1 Touch Max Email Size 2 To set a size from 50 16384 KB touch the arrow buttons or the alphanumeric keypad 3 Touch OK Changing the File Name 1 Touch File Name then select an option 2 Touch OK Changing the Create Folder Default 1 Touch Create Folder then select an option 2 Touch OK ...

Page 111: ...ch OK 4 Touch Secure Settings Note Before you set the service locks enable Panel Lock For details see Enabling Panel Lock on page 75 5 Touch Service Lock 6 Touch an option Email Limits access to an email service Scan to Network Limits access to the Network option Scan to PC WSD Scan Limits access to the PC and WSD options Scan to USB Limits access to the USB Memory option 7 Touch an option Unlocke...

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Page 113: ...or Faxing 115 Loading Documents for Faxing 116 Sending a Fax from the Printer 117 Sending a Delayed Fax 118 Sending a Cover Page with a Fax 119 Sending a Fax From Your Computer 120 Printing a Secure Fax 122 Polling a Remote Fax Machine 123 Manually Sending Receiving or Polling Using OnHook 124 Editing the Fax Address Book 125 6 Faxing ...

Page 114: ...4 Xerox WorkCentre 6027 Multifunction Printer User Guide Phone Line Compatibility The fax function works best with an analog phone line Voice Over Internet Protocols VOIPs such as FIOS and DSL are not supported ...

Page 115: ...u use the fax you must configure the Fax Settings to make it compatible with your local connection and regulations The Fax Settings include optional features you can use to configure the printer for faxing For details on Fax Settings and Fax Default Settings see Configuring Fax Defaults and Settings on page 62 ...

Page 116: ...inal document as shown Document Glass Lift the automatic document feeder then place the original face down in the upper left corner of the document glass Automatic Document Feeder Insert originals face up with the top of the page entering the feeder first Adjust the paper guides so they fit against the originals ...

Page 117: ... Redial Pause button multiple times to add additional pauses Note You can add only one fax number manually 6 To send to multiple fax numbers add speed dial numbers individuals or groups from the fax address book 7 To add a number from the fax address book touch the address book icon then touch Machine Address Book Individuals or Machine Address Book Groups Select the individual or group from the l...

Page 118: ...n 2 Touch Fax 3 Add fax recipients and select fax settings as needed 4 Touch Options 5 Touch Delayed Send 6 Touch On 7 To enter the number of hours or minutes that the printer waits until sending the fax touch Hours or Minutes then use the keypad 8 Touch Fax 9 Press the green Start button The fax is scanned and saved then sent at the specified time ...

Page 119: ... fax address book and sender information from the Company Name Fax Line setting For details see Configuring Fax Defaults and Settings on page 62 To include a fax cover page 1 At the printer control panel press the Services Home button 2 Touch Fax 3 Add fax recipients and select fax settings as needed 4 Touch Options 5 Touch Cover Page 6 Touch On 7 Touch Fax 8 Press the green Start button ...

Page 120: ...or most software applications click File Print or press CTRL P 2 Select your printer then click Properties to open the print driver dialog box 3 On the Printing Options tab from the Job Type list select Fax 4 Click Recipients 5 Do one or more of the following Click the Phonebook button select a phone book from the list select a name from the upper list then add it to the Fax Recipients Repeat the ...

Page 121: ...ook click Browse To use an address file or database that is already on your computer click Import and Add file 6 To send the fax click Start Sending 7 To stop a fax from sending click the Stop Sending button Sending a Fax Using Macintosh Applications You can send a fax from many Macintosh applications by using the fax driver To install the fax driver see Installing the Software on page 41 1 Access...

Page 122: ...nabled you must enter a password before faxes can be printed Note Before you can receive a Secure Fax enable Panel Lock and Secure Fax features For details see Configuring Fax Defaults and Settings on page 62 1 At the printer control panel press the Job Status button 2 Touch Secure Fax Receive 3 Enter the passcode 4 Touch OK ...

Page 123: ...ve a fax stored on another fax machine that supports fax polling To retrieve a fax from another fax machine 1 At the printer control panel press the Services Home button 2 Touch Fax Enter the fax number of the fax machine that you want to poll 3 Touch Options 4 Touch Polling Receive 5 Touch On 6 Touch OK 7 Press the green Start button ...

Page 124: ...ax number manually enter a speed dial number or select an individual or group from the fax address book Enter a fax number manually using the keypad Press the Redial Pause button represented by a hyphen to insert a pause as needed Press the Redial Pause button multiple times to add additional pauses To add a number from the fax address book touch the address book icon and touch Device Address Book...

Page 125: ...ss Book Editor utility Adding or Editing Contacts in the Fax Address Book in CentreWare Internet Services 1 At your computer open a Web browser in the address field type the IP address of the printer then press Enter or Return 2 In CentreWare Internet Services click Address Book 3 To add or edit a contact next to the contact click Add or Edit 4 Type a name and fax number for the contact To indicat...

Page 126: ...ss Book at the Control Panel 1 At the printer control panel press the Machine Status button 2 Touch Tools Admin Settings Fax Address Book Groups 3 Touch an unused group in the list or touch a group then touch Edit 4 Touch Enter Group Name type a name for the group then touch OK 5 To add contacts to the group touch Add from Address Book 6 Touch the contacts you want to add to the group then touch O...

Page 127: ...function Printer 127 User Guide This chapter includes Selecting Printing Options 128 Mobile Printing Options 131 Printing from a USB Flash Drive 132 Using Custom Paper Sizes 133 Printing on Both Sides of the Paper 136 7 Printing ...

Page 128: ... both sides of the paper for most jobs specify 2 sided printing in Printing Preferences To select default printing options 1 Navigate to the list of printers on your computer For Windows Vista click Start Control Panel Hardware and Sound Printers For Windows Server 2003 and later click Start Settings Printers For Windows 7 click Start Devices and Printers For Windows 8 click Control Panel Devices ...

Page 129: ...open in your software application access the print settings For most software applications click File Print or press CTRL P for Windows 2 Select your printer and click the Properties or Preferences button to open the Printing Preferences window The title of the button can vary depending on your application 3 Click a tab in the Printing Preferences window then make selections 4 Click OK to save and...

Page 130: ...ng Options for Macintosh To use specific printing options change the settings before sending the job to the printer 1 With the document open in your application click File Print 2 Select your printer 3 Select Xerox Features from the Copies Pages menu 4 Select the desired printing options from the drop down lists 5 Click Print to send the job to the printer Saving a Set of Commonly Used Printing Op...

Page 131: ...ice is connected to the wireless network To print with AirPrint 1 Open the email photograph website page or document that you want to print 2 Tap the Action icon 3 Tap Print 4 Select your printer then set the printer options 5 Tap Print Printing from a Mopria Enabled Mobile Device Mopria is a software feature that enables users to print from mobile devices without requiring a print driver You can ...

Page 132: ... button 2 Insert the USB Flash Drive into the USB memory port on the printer 3 Touch Print a File 4 Browse to a file then touch the file name or icon 5 Touch OK 6 For the Output Color Paper Supply and Sides Per Page select an option 7 To enter the number of copies to print use the keypad 8 Press the green Start button 9 To print another file from the USB Flash drive select a file and repeat the st...

Page 133: ...he dimensions are retained until you change them 1 Navigate to the list of printers on your computer For Windows Vista click Start Control Panel Hardware and Sound Printers For Windows Server 2003 and later click Start Settings Printers For Windows 7 click Start Devices and Printers For Windows 8 click Control Panel Devices and Printers Note If the Control Panel icon does not appear on the desktop...

Page 134: ... to close the Page Setup window The new custom size is available in the Paper Size drop down list of the print driver and in Page Setup Note To use the custom paper size select Page Setup and select the custom size that you created from the Paper Size drop down list Printing on Custom Paper Sizes Note Before printing on a custom paper size use the Custom Paper Sizes feature in printer properties t...

Page 135: ...inting on Custom Paper Size Using Macintosh 1 Load the custom size paper For details see Loading Paper on page 87 2 In the application click Page Setup 3 From the Paper Size drop down list select the custom paper size 4 Click OK 5 In the application click Print 6 Click OK ...

Page 136: ... Edge Setting Up 2 Sided Printing To set up manual 2 sided printing 1 From the File menu select Print 2 Select the printer from the Select Printer list then click Properties 3 From the Duplex window on the Paper Output tab select Flip on Long Edge or Flip on Short Edge 4 Select the Paper Size and Paper Type to match the paper you are using 5 To close the Printing Preferences dialog box click OK 6 ...

Page 137: ...Xerox WorkCentre 6027 Multifunction Printer 137 User Guide This chapter includes Making Copies 138 Adjusting Copying Options 141 8 Copying ...

Page 138: ...rol panel keypad enter the desired number of copies The number of copies appears on the upper right corner of the display To reset the number of copies to 1 press Clear All For details on how to customize the copy settings see Adjusting Copying Options on page 141 6 Press the green Start button To make copies using the automatic document feeder 1 For single or multiple pages use the automatic docu...

Page 139: ... feeder copying continues until the automatic document feeder is empty Automatic Document Feeder Guidelines The automatic document feeder accommodates the following originals Width 139 7 215 9 mm 5 5 8 5 in Length 139 7 355 6 mm 5 5 14 in Weight 50 125 g m Follow these guidelines when loading originals into the automatic document feeder Load originals face up so that the top of the document enters...

Page 140: ...el press the Services Home button 2 Touch ID Card Copy 3 For side 1 for the ID Card Copy tab verify the Output Color and Lighten Darken settings Change the settings as needed 4 Touch the Image Quality tab 5 Verify the Sharpness and Auto Exposure settings Change the settings as needed 6 Lift the document cover 7 Place the ID card or a document smaller than half the selected paper supply size in the...

Page 141: ...djustments 144 Changing the Default Copy Settings 146 Limiting Access to Copying 149 You can adjust numerous options for your copy jobs specify characteristics of the original documents and customize the output For details see Basic Copying on page 142 You can also modify the default settings for many options For details see Selecting Default Copy Settings on page 146 ...

Page 142: ... setting returns to its default after the copy job is complete To modify the default setting see Changing the Default Copy Settings on page 142 on page 146 To select color or black and white printing 1 At the printer control panel press the Services Home button 2 Touch Copy 3 Under the Copy tab touch Output Color 4 Select an option Full Color Black White 5 Touch OK Making the Image Lighter or Dark...

Page 143: ...rvices Home button 2 Touch Copy 3 Touch the Quality tab 4 Touch Document Type 5 Touch one of the following Photo Text Use this setting for both photographs and text such as magazines or newspapers Photo Text is the default setting Text Use this option for black and white or colored text Photo Use this option for photographs 6 Touch OK Adjusting the Sharpness 1 At the printer control panel press th...

Page 144: ... 2 Touch Copy 3 Touch the Output tab 4 Touch Collated 5 Touch one of the following Collated Prints the pages in consecutive order Uncollated Turns off collation 6 Touch OK Reducing or Enlarging the Image You can reduce the image to as little as 25 of its original size or enlarge it as much as 400 To reduce or enlarge the copied image 1 At the printer control panel press the Services Home button 2 ...

Page 145: ...g the Original Document Size 1 At the printer control panel press the Services Home button 2 Touch Copy 3 Touch the Output tab 4 Touch Document Size 5 Select the size of the original document 6 Touch OK Changing Output Color 1 Touch Output Color 2 Select a color mode 3 Touch OK ...

Page 146: ... copy settings on all copy jobs unless you change them for an individual job You can modify the default copy settings To change the default copy settings 1 At the printer control panel press the Machine Status button 2 Touch the Tools tab 3 Touch Default Settings 4 Touch Copy Defaults then touch the option that you want to change Changing Collation 1 Touch Collation 2 Touch one of the following Co...

Page 147: ... or colored text Photo Use this option for photographs 3 Touch OK Changing Lighten Darken 1 Touch Lighten Darken 2 To change the lighten or darken default touch the buttons to move the slider 3 Touch OK Changing the Default for Sharpness 1 Touch Sharpness then select an option 2 Touch OK Changing the Default for Color Saturation 1 Touch Color Saturation then select an option 2 Touch OK Changing th...

Page 148: ...djusting the setting negatively lowers the density and lightens the output Adjusting the setting positively increases the density and darkens the output Examples of low density areas include faces and sky To change the default color balance 1 Touch Color Balance 2 Touch the color you want to adjust 3 To adjust the default density setting from 3 through 3 touch or 4 Touch OK Changing the Default fo...

Page 149: ...rompted enter the four digit password then touch OK 4 Touch Secure Settings 5 Touch Service Lock Note Before you set the service locks enable Panel Lock For more information see Configuring Secure Settings on page 76 6 Touch a Copy Email Fax or Scan option 7 Touch an option Unlocked Enables the Copy function Locked Disables the Copy function Password Locked Enables the Color Copy function but requ...

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Page 151: ...1 User Guide This chapter includes Cleaning the Printer 152 Adjustments and Maintenance Procedures 160 Initializing Non Volatile Memory 166 Clearing Job History 167 Ordering Supplies 168 Managing the Printer 171 Moving the Printer 172 9 Maintenance ...

Page 152: ...of pressurized spray cleaners increases the risk of fire and explosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with your printer WARNING Internal parts of the printer can be hot Use caution whe...

Page 153: ...User Guide Cleaning the Scanner 1 Moisten a soft lint free cloth with the glass cleaner of your choice 2 Remove any paper from the automatic document feeder output tray 3 Open the document cover 4 Wipe the surface of the document glass until it is clean and dry ...

Page 154: ...once a month Wipe the paper tray output tray control panel and other parts with a damp soft cloth After cleaning wipe with a dry soft cloth For stubborn stains apply a small amount of mild detergent to the cloth and gently wipe the stain off CAUTION Do not spray detergent directly on the printer Liquid detergent could enter the printer through a gap and cause problems Never use cleaning agents oth...

Page 155: ...ler do not try to remove it immediately Switch off the printer immediately and wait 20 minutes for the fuser to cool Try to remove the jam after the printer has cooled Cleaning the LED Lenses If prints have voids or light streaks through one or more colors use the following instructions to clean the Light Emitting Diode LED lenses WARNING If you accidentally get toner on your clothes lightly dust ...

Page 156: ...er cartridge as shown 4 Pull out the toner cartridge Note To avoid spilling toner pull out the toner cartridge slowly 5 Remove the remaining toner cartridges in the same manner 6 Pull out the cleaning rod Note To remove toner and debris from the top of the cleaning rod wipe it with a clean lint free cloth ...

Page 157: ...he middle of the toner cartridge slot Push in the cleaning rod until it stops then pull it out 8 Repeat the procedure for the holes in the other three slots 9 Return the cleaning rod to its original location 10 Align the black toner cartridge with the rear toner slot Press firmly near the center of the cartridge until it clicks into place ...

Page 158: ...n the same manner 12 Close the side door Cleaning the Color Toner Density Sensors Note Clean the color toner density CTD sensors when an alert for the CTD sensors appears on the control panel or in PrintingScout Printer Status window 1 Turn off the printer 2 Push down the rear cover release lever and pull open the cover ...

Page 159: ...Maintenance Xerox WorkCentre 6027 Multifunction Printer 159 User Guide 3 Use a dry cotton swab to clean the color toner density sensors 4 Close the rear cover ...

Page 160: ...for paper thickness within a paper type If the printed image is too light use a heavier setting for the paper you are using If the printed image is mottled or blotchy looking decrease the setting for the paper you are using To adjust the paper type 1 At the printer control panel press the Machine Status button 2 Touch Tools then touch Admin Settings 3 Using the keypad type the passcode as needed 4...

Page 161: ...djustment 7 To increase or decrease the amount of offset touch Plus or Minus then touch OK 8 Repeat this procedure for each paper type you need to adjust Adjusting the Fuser Use Adjust Fuser for optimum print quality across a wide range of paper types If the toner on a print is smearing or can be rubbed off the paper increase the offset for the paper you are using If the toner is blistered or mott...

Page 162: ...ch Admin Settings 3 Using the keypad type the passcode as needed 4 Touch Service Tools 5 Touch Auto Reg Adjust 6 Touch On then touch OK 7 To navigate back to Maintenance touch the Back button Performing an Automatic Color Registration Adjustment Automatic color registration adjustment occurs every time a new toner cartridge is installed You can run this adjustment at other times as needed To perfo...

Page 163: ...the keypad type the passcode as needed 4 Touch Service Tools 5 Touch Color Registration 6 Touch Print Registration Chart 7 Touch Print 8 Starting with the left side calibration lines circle the line in each group where the color bar aligns with the adjacent black bars 9 Repeat the process for the right side calibration lines RY RM and RC 10 Align a straight edge through the middle of the white zon...

Page 164: ...sh procedure to reduce paper curling and improve paper discharge To refresh the bias transfer roller 1 At the printer control panel press the Machine Status button 2 Touch Tools then touch Admin Settings 3 Using the keypad type the passcode as needed 4 Touch Service Tools 5 Select BTR Refresh then press Start Adjusting the Altitude Use Adjust Altitude to adjust the altitude to match that of the lo...

Page 165: ...nter control panel press the Machine Status button 2 Touch Tools then touch Admin Settings 3 Using the keypad type the passcode as needed 4 Touch Service Tools 5 Touch Adjust Touchscreen 6 Read the instructions then touch OK 7 Touch each cross as it appears Note To improve the accuracy of the adjustment to touch the center of each cross use a stylus 8 Touch OK 9 To return to the Services Home menu...

Page 166: ... their default values To initialize non volatile memory 1 At the printer control panel press the Machine Status button 2 Touch Tools Admin Settings 3 Use the keypad to the passcode as needed 4 Touch Service Tools scroll to the next screen then touch Initialize NVM 5 To select to reset the non volatile memory touch User Fax Section User Scan Section or System Section 6 Touch Initialize Yes Initiali...

Page 167: ...lts The status of a maximum of 20 jobs prints on the Job History Report You can use Clear Job History to clear all jobs from the list To clear job history 1 At the printer control panel press the Machine Status button 2 Touch Tools then touch Admin Settings 3 Using the keypad type the passcode as needed 4 Touch Service Tools 5 Touch Clear Job History 6 To clear the job history touch Start To close...

Page 168: ...eliability Xerox Toner is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer When to Order Supplies A warning appears on the control panel when supplies near their replacement time Verify that you have replacements on hand It is important to order these items when the messages first appear to avoid interruptions to your printing An er...

Page 169: ... contact your local Xerox representative WARNING Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion Replacing a Toner Cartridge When a toner cartridge reaches its usable life span the control panel displays a message PrintingScout displays the toner status in the Printer Status window When a toner cartridge is em...

Page 170: ...inter to return to Ready mode Note Do not use this procedure repeatedly Running the procedure repeatedly uses the toner supply more quickly Cleaning the Developer The Clean Developer feature runs the developer motor and stirs the toner in the toner cartridge Use Clean Developer to clean toner from a cartridge just before changing it or to refresh the toner after replacing a toner cartridge To clea...

Page 171: ... Page 1 At the printer control panel press the Machine Status button 2 Touch Information Pages 3 Touch Configuration then touch Print Viewing Billing Meters 1 At the printer control panel press the Machine Status button 2 Touch Billing Meters 3 After you view the readings to close the window touch X or to return to the Services Home menu press the Services Home button Changing the Passcode Using t...

Page 172: ...ower cord and other cables from the back of the printer WARNING To prevent electric shock never touch the power plug with wet hands When removing the power cord ensure that you pull the plug and not the cord Pulling the cord can damage it which can lead to fire or electric shock 2 Remove any paper or other media from the output tray If the output tray extension is extended close it ...

Page 173: ...properly for shipment can result in damage not covered by the Xerox Warranty Service Agreement or Total Satisfaction Guarantee The Xerox Warranty Service Agreement or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving When moving the printer do not tilt it more than 10 degrees to the front back left or right Tilting the printer more than 10 degrees can cause ...

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Page 175: ...Xerox WorkCentre 6027 Multifunction Printer 175 User Guide This chapter includes General Troubleshooting 176 Paper Jams 179 Getting Help 195 10 Troubleshooting ...

Page 176: ... operates properly Try a different outlet The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications Use a power source with the specifications listed in the Electrical Specifications on page 201 CAUTION Plug the three wire cord with grounding prong directly into a grounded AC outlet Printer Resets or Turns Off Frequently Probable Causes Soluti...

Page 177: ...our Xerox representative The printer is busy If the Ready Indicator is flashing it is normal A previous print job could be the problem Use PrintingScout to delete all print jobs in the print queue Load the paper in the tray If the Ready Indicator is not flashing after you send a print job check the USB connection between the printer and the computer Turn off the printer then turn it on again The p...

Page 178: ...jobs and then spooling them to the printer Spooling can slow print speeds To test the speed of the printer print some information pages such as the Office Demo Page The job is complex Wait No action needed Printer is Making Unusual Noises Probable Causes Solutions There is an obstruction or debris inside the printer Turn off the printer and remove the obstruction or debris If you cannot remove it ...

Page 179: ...r incorrectly Overfilling the tray Adjusting the paper guides improperly Most jams can be prevented by following a simple set of rules Use only supported paper For details see Supported Paper on page 84 Follow proper paper handling and loading techniques Always use clean undamaged paper Avoid paper that is curled torn moist creased or folded To separate the sheets before loading into the tray fan ...

Page 180: ... on or near the heat roller in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Switch off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled If the error persists contact your Xerox representative CAUTION Do not attempt to clear any paper jams using tools or inst...

Page 181: ...omatic Document Feeder 185 To facilitate clearing paper jams you can activate Jam Recovery Mode Jam Recovery Mode runs the printer for a brief period of time to move the paper further into the exit tray To run Jam Recovery Mode 1 Press and hold the Clear All button for three seconds 2 After the printer engine stops running turn the power off then remove the jammed paper Clearing Paper Jams From th...

Page 182: ...nter User Guide 3 To remove any jammed paper from the back of the printer carefully pull it in the direction shown 4 If you cannot find the jammed paper in the paper path remove any jammed paper from the output tray 5 Lower the levers to their original position ...

Page 183: ...er Guide 6 Close the rear cover 7 To resolve the error displayed on the control panel you must clear all paper from the paper path Clearing Paper Jams From the Back of the Printer 1 Push down on the rear cover release and pull the cover open 2 Lift the levers as shown ...

Page 184: ...unction Printer User Guide 3 Remove any jammed paper from the back of the printer 4 Lower the levers to their original position 5 Close the rear cover 6 To resolve the error displayed on the control panel you must clear all paper from the paper path ...

Page 185: ...he jammed paper flip open the Jam Access Cover 3 Insert the paper tray then release the Jam Access Cover 4 To resolve the error displayed on the control panel you must clear all paper from the paper path Clearing Paper Jams from the Automatic Document Feeder 1 Remove the remaining documents from the automatic document feeder 2 Open the automatic document feeder cover 3 To remove the jammed documen...

Page 186: ...r User Guide 4 If the document is difficult to remove raise the automatic document feeder tray 5 Remove the jammed document from the output tray 6 Lower the automatic document feeder tray 7 Close the automatic document feeder cover then reload documents as needed ...

Page 187: ... to remove the jammed document from the document output tray or cannot find a jammed document there open the document cover 9 To remove the document from the feed roller carefully pull it as shown 10 To resolve the error displayed on the control panel you must clear all paper from the paper path ...

Page 188: ...paper For details see Supported Paper on page 84 Humidity is too high for coated paper Feed paper one sheet at a time Paper Misfeeds Probable Causes Solutions The paper is not correctly positioned in the tray Remove the misfed paper and reposition it properly in the tray Adjust the paper guides in the tray to match the size of the paper The paper tray is too full Remove some of the paper Do not lo...

Page 189: ... with the print side up flaps open and facing away from the printer No 10 DL and Monarch envelopes are wrinkling To prevent wrinkling on No 10 DL C5 or Monarch envelopes load them print side up flaps open and facing away from the printer Note When you load envelopes long edge feed ensure that you specify landscape orientation in the print driver Paper Jam Message Stays On Probable Causes Solutions...

Page 190: ... areas Please contact your local representative for details Notes To ensure consistent print quality the toner cartridges and imaging units for many models of equipment are designed to cease functioning at a predetermined point Grayscale images printed with the composite black setting increment the color pages counter because color consumables are used Composite black is the default setting on mos...

Page 191: ...outs with multiple colors faded The paper type is heavier or thicker than the paper type selection Adjust the paper type settings For details see Adjusting Paper Type on page 160 The paper being used is outside the recommended specification range Replace the paper with a recommended size and type and confirm that your control panel and print driver settings are correct For details see Supported Pa...

Page 192: ...rtridges Replace the toner cartridges with genuine Xerox toner cartridges For details see Consumables on page 168 Vertical black or color streaks or multiple colored streaks or lines Streaks in one color only The toner cartridges are not Xerox toner cartridges Replace the toner cartridges with genuine Xerox toner cartridges For details see Consumables on page 168 There is a problem with the toner ...

Page 193: ...er cartridges For details see Consumables on page 168 The altitude setting is incorrect Adjust the altitude setting of the printer For details see Adjusting the Altitude on page 164 Condensation inside the printer causes partial blanks or creased paper Turn on the printer and leave it on for at least one hour remove the condensation For assistance go to the Xerox Support website at www xerox com o...

Page 194: ...paper type at the control panel in the application and in the print driver The bias transfer roller voltage is insufficient for the paper type Increase the bias transfer voltage for the selected paper type For details see Adjusting the Bias Transfer Roller on page 161 The fuser is not adjusted for the paper type Adjust the fuser For details see Adjusting the Fuser on page 161 The paper is damp Rep...

Page 195: ...n PrintingScout Alerts PrintingScout is a utility installed with your Xerox print driver It automatically checks the printer status when you send a print job If the printer is unable to print a PrintingScout alert appears on your computer screen to let you know that the printer needs attention In the PrintingScout dialog box click the alert to view instructions explaining how to fix the problem No...

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Page 197: ... Printer 197 User Guide This appendix includes Standard Features 198 Physical Specifications 199 Environmental Specifications 200 Electrical Specifications 201 Performance Specifications 202 Controller Specifications 203 A Specifications ...

Page 198: ...ets of standard paper One sheet of coated paper Five envelopes 2 Sided Printing Manual Maximum copy size 216 x 297 mm 8 5 x 11 6 in Maximum print size Legal 216 x 356 mm 8 5 x 14 in Automatic Document Feeder 15 sheets 64 g m Single Sided Control panel 4 3 inch LCD touch screen and keypad navigation Connectivity Universal Serial Bus USB 2 0 Ethernet 10 100 Base T Wireless network connectivity Scan ...

Page 199: ...er 199 User Guide Physical Specifications Dimensions and Weight Width 410 mm 16 1 in Depth 439 mm 17 3 in Height 388 mm 15 3 in Weight 16 6 kg 36 lb Total Space Requirements Width 864 mm 34 in Depth 1105 mm 43 5 in Height 762 mm 30 in Clearance Requirements ...

Page 200: ...re 15 28 C 59 82 F Relative Humidity Minimum Maximum Humidity Range 15 85 relative humidity at 28 C 82 F Optimal Humidity Range 20 70 relative humidity at 28 C 82 F Note Under extreme environmental conditions such as 10 C and 85 relative humidity defects can occur due to condensation Elevation For optimum performance use the printer at elevations below 3100 m 10 170 ft ...

Page 201: ...C outlet ENERGY STAR Qualified Product This product is ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment The ENERGY STAR and ENERGY STAR mark are registered United States trademarks The ENERGY STAR Imaging Equipment Program is a team effort between United States European Union and Japanese governments and the office equipment industry to promote energy efficien...

Page 202: ...7 Multifunction Printer User Guide Performance Specifications Printer warm up time Power on 35 seconds or less Recovery from sleep mode 28 seconds or less Note Warm up time assumes an ambient temperature of 22 C 72 F at 60 relative humidity ...

Page 203: ...orkCentre 6027 Multifunction Printer 203 User Guide Controller Specifications Processor 525 MHz ARM11MP Memory 512 MB RAM Interfaces Universal Serial Bus USB 2 0 Ethernet 10 100 Base T IEEE802 11 b g n wireless connectivity ...

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Page 205: ...Xerox WorkCentre 6027 Multifunction Printer 205 User Guide This appendix includes Basic Regulations 206 Copy Regulations 211 Fax Regulations 214 Material Safety Data Sheets 219 B Regulatory Information ...

Page 206: ...ment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures ...

Page 207: ...ist users and has been issued in relation to the European Union EU Energy Related Products Directive specifically the Lot 4 study on Imaging Equipment This requires manufacturers to improve environmental performance of in scope products and supports the EU action plan on energy efficiency In scope products are Household and Office equipment that meet the following criteria Standard monochrome form...

Page 208: ... and purchase of energy efficient models which help to reduce environmental impact Details on the ENERGY STAR program and models qualified to ENERGY STAR can be found at the following website www energystar gov index cfm fuseaction find_a_product showProductGroup pgw_code IEQ For additional information on energy or other related topics please see www xerox com about xerox environment enus html or ...

Page 209: ...mpacts Environmental Choice is a voluntary multi attribute and lifecycle based environmental certification This certification indicates that a product has undergone rigorous scientific testing exhaustive auditing or both to prove its compliance with stringent third party environmental performance standards Germany Blendschutz Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am B...

Page 210: ...ed in FCC Part 15 Industry Canada RSS 210 and European Council Directive 99 5 EC Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications to this device not specifically approved by the Xerox Corporati...

Page 211: ...reproduce a legal document on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is in black and white and is less than 75 or more than 150 of the linear dimensions of the original Postal Money Or...

Page 212: ... is assumed for its completeness or accuracy In case of doubt consult your attorney For more information about these provisions contact the Copyright Office Library of Congress Washington D C 20559 Ask for Circular R21 Canada Parliament by stature has forbidden the reproduction of the following subjects under certain circumstances Penalties of fine or imprisonment may be imposed on those guilty of...

Page 213: ... owner This list is provided for your convenience and assistance but it is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Other Countries Copying certain documents may be illegal in your country Penalties of fine or imprisonment may be imposed on those found guilty of making such reproductions Currency notes Bank notes and che...

Page 214: ...r must be provided to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It connects to a compatible modular jack that is also compliant See installation instructions for detai...

Page 215: ...ething that affects the operation of the equipment they should notify you in order for you to make necessary modifications to maintain uninterrupted service If you experience trouble with this Xerox equipment please contact the appropriate service center for repair or warranty information Contact information is contained in the Machine Status menu on the printer and in the back of the Troubleshoot...

Page 216: ...nal metallic water pipe systems if present must be connected together This precaution could be vital in rural areas WARNING Do not attempt to make such connections yourself Contact the appropriate electric inspection authority or electrician to make the ground connection The REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a ...

Page 217: ...tenstein Slovenia Finland Lithuania Spain France Luxembourg Sweden Germany Malta United Kingdom This product has been tested to and is compliant with TBR21 OR ES 103 021 1 2 3 or ES 203 021 1 2 3 technical specifications for terminal equipment for use on analog switched telephone networks in the European Economic Area If you have problems with your product contact your local Xerox representative T...

Page 218: ...nected to the same line as other equipment may give rise to bell tinkle or noise and cause a false answer condition If you encounter such problems do not contact the Telecom Faults Service 6 DTMF tones dialing is the preferred method because it is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exchanges WARNING No 111 or other calls can be made from ...

Page 219: ...User Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

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Page 221: ...Xerox WorkCentre 6027 Multifunction Printer 221 User Guide This appendix includes All Countries 222 North America 223 European Union 224 Other Countries 226 C Recycling and Disposal ...

Page 222: ... may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply p...

Page 223: ... equipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities ...

Page 224: ...ed electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask your retailer for information Professional Business Environment Application of this symbol on your eq...

Page 225: ...andling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation Business Users in the European Union If you wish to discard electrical and electronic e...

Page 226: ...Recycling and Disposal 226 Xerox WorkCentre 6027 Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance ...

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