WorkCentre 5019/5021
User Guide
11-1
11
Problem solving
This chapter provides possible solutions to various problems you may encounter with the machine.
Troubleshooting
Follow the troubleshooting procedures below to solve problems.
If the error is not resolved even after following the above procedure, contact our Customer Support
Center.
Problem
Cause/action
The machine does not work properly.
Refer to
Machine problems
on page 11-2.
An error code is displayed.
For information on paper jams, refer to
Paper
jams
on page 11-29.
For information on document jams, refer to
Document jams
on page 11-36.
Refer to
Error codes
on page 11-21.
The image quality is poor.
Refer to
Image quality problems
on page 11-6.
Trouble during copying
Refer to
Copying problems
on page 11-12.
Trouble during printing
Refer to
Printer problems
on page 11-16.
Trouble during scanning
Refer to
Scan problems
on page 11-18.
Summary of Contents for WorkCentre 5019
Page 1: ...September 2012 702P00733 WorkCentre 5019 5021 User Guide...
Page 22: ...Before using the machine WorkCentre 5019 5021 User Guide 1 16...
Page 48: ...Product overview WorkCentre 5019 5021 User Guide 3 22...
Page 94: ...Scan WorkCentre 5019 5021 User Guide 6 8...
Page 98: ...Print WorkCentre 5019 5021 User Guide 7 4...
Page 118: ...Machine status WorkCentre 5019 5021 User Guide 9 6...
Page 168: ...Problem solving WorkCentre 5019 5021 User Guide 11 38...
Page 178: ...Appendix WorkCentre 5019 5021 User Guide 12 10...
Page 182: ...Index WorkCentre 5019 5021 User Guide iv...
Page 183: ......
Page 184: ......
