Xerox VersaaLink B600, User Manual, Page: 143 / 170

Solutions Symptom
• Change the Paper Type settings in the print driver.
In the print driver Printing Options tab, select Paper,
then change the Other Type setting.
• Replace the Drum Cartridge.
Auger marks appear on the printed output.
• To check the toner level, check the control panel, use
the print driver, or the Embedded Web Server. If the
toner cartridge is near empty, replace it.
• Verify that the toner cartridge is approved for use in
this printer, and replace it as needed. For best results,
use a genuine Xerox toner cartridge.
The output print is wrinkled or stained.
• Verify that the paper is the correct size, type, and
weight for the printer and that it is loaded properly.
• Load a new ream of paper.
• Change the Paper Type settings in the print driver.
In the print driver Printing Options tab, select Paper,
then change the Other Type setting.
Check if the crease is within 30 mm (1.2 in.) of the four
edges of the envelope. Envelopes are wrinkled or creased when printed.
• If the crease is within the supported measurement,
it is printing as expected. Your printer is not faulty.
• If the crease is more than the supported measure-
ment, do the following steps:
1. Ensure that envelopes are loaded properly in
the Bypass Tray. For more information, refer
to
Loading Envelopes in the Bypass Tray .
2. Follow the guidelines for printing on envelopes.
For more information, refer to
Guidelines for
Printing Envelopes .
3. If the problem persists, use a different size en-
velope.
The top margin is incorrect.
• Ensure that the paper is loaded properly.
8-21 Xerox ® VersaaLink ® B600/B610 Printer
User Guide
Troubleshooting