Xerox Phaser 7800 Page 238 User Manual Download

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Troubleshooting

238

Xerox

WorkCentre

7800/7800i Series Color Multifunction Printer

User Guide

General Troubleshooting

This section includes:

•

Printer Has Two Power Switches .................................................................................................................................. 238

•

Restarting the Printer ....................................................................................................................................................... 239

•

Printer Does Not Turn On ............................................................................................................................................... 239

•

Printer Resets or Turns Off Frequently ...................................................................................................................... 240

•

Printing Takes Too Long.................................................................................................................................................. 240

•

Document Fails to Print ................................................................................................................................................... 241

•

Document Prints from Wrong Tray ............................................................................................................................ 242

•

Printer is Making Unusual Noises ................................................................................................................................ 242

•

Automatic 2-Sided Printing Problems ....................................................................................................................... 242

•

Date and Time Are Incorrect ........................................................................................................................................ 243

•

Scanner Errors ...................................................................................................................................................................... 243

This section contains procedures to help you locate and resolve problems. Resolve some problems by

simply restarting the printer.

Printer Has Two Power Switches

This printer has two power switches. The secondary power switch on the top of the printer, beneath the

control panel, controls power only to the electronic components of the printer. The main power switch,

located behind the front cover, controls the power into the printer. Turn on both switches to operate the

printer. First turn on the main power switch behind the front cover, then turn on the secondary switch.

Power Switches

Power Switches with Office Finisher LX

Summary of Contents for Phaser 7800

Page 1: ...Xerox WorkCentre 7800 7800i Series Color Multifunction Printer 2016 Xerox ConnectKey Technology User Guide...

Page 2: ...Talk TrueType iPad iPhone iPod iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc HP GL HP UX an...

Page 3: ...19 2 Features 21 Parts of the Printer 22 Left Front View 22 Left Rear View 23 Internal Components 24 Document Feeder 24 Control Panel 25 Integrated Office Finisher 26 Office Finisher LX 27 Professiona...

Page 4: ...Recommended Media 50 Ordering Paper 50 General Paper Loading Guidelines 50 Paper That Can Damage Your Printer 51 Paper Storage Guidelines 51 Supported Paper Types and Weights 52 Supported Standard Pa...

Page 5: ...es 90 Scaling 91 Printing Watermarks 92 Printing Mirror Images 93 Creating and Saving Custom Sizes 93 Selecting Job Completion Notification for Windows 94 Printing Special Job Types 95 Secure Print 95...

Page 6: ...a USB Flash Drive 150 Scanning to an Email Address 151 Sending a Scanned Image to an Email Address 152 Setting Email Options 153 Scanning to a Destination 156 Sending a Scanned Image to a Destination...

Page 7: ...ing the Hole Punch Waste Container 228 Billing and Usage Information 231 Ordering Supplies 232 Locating the Serial Number 232 Consumables 232 Routine Maintenance Items 232 Other Supplies 233 When to O...

Page 8: ...atures 304 Available Configurations 305 Options and Upgrades 306 Physical Specifications 307 Base Configuration 307 Configuration with Integrated Finisher 307 Configuration with Office Finisher LX and...

Page 9: ...e Release 320 Copy Regulations 321 United States 321 Canada 323 Other Countries 323 Fax Regulations 324 United States 324 Canada 326 European Union 326 New Zealand 327 Product Safety Certification 328...

Page 10: ......

Page 11: ...y 13 Operational Safety 15 Maintenance Safety 17 Printer Symbols 18 Environmental Health and Safety Contact Information 19 Your printer and the recommended supplies have been designed and tested to me...

Page 12: ...o not push objects into slots or openings on the printer Touching a voltage point or shorting out a part could result in fire or electric shock Do not remove the covers or guards that are fastened wit...

Page 13: ...ot know if an outlet is grounded ask an electrician to check the outlet Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal...

Page 14: ...erox service representative to correct the problem if The equipment emits unusual odors or makes unusual noises The power cable is damaged or frayed A wall panel circuit breaker fuse or other safety d...

Page 15: ...ng Place the printer in a dust free area Do not store or operate the printer in an extremely hot cold or humid environment Do not place the printer near a heat source Do not place the printer in direc...

Page 16: ...e of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xero...

Page 17: ...empt any maintenance procedure that is not specifically described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any cons...

Page 18: ...even death Ignoring this caution could cause injury or damage to property Hot surface on or in the printer Use caution to avoid personal injury Do not burn the waste toner container Do not expose the...

Page 19: ...n Environment Health and Safety in relation to this Xerox product and supplies contact the following customer help lines United States 1 800 828 6571 Canada 1 800 828 6571 Europe 44 1707 353 434 For p...

Page 20: ......

Page 21: ...tre 7800 7800i Series Color Multifunction Printer 21 User Guide This chapter includes Parts of the Printer 22 Information Pages 29 Administration Features 30 Xerox ConnectKey Apps 34 More Information...

Page 22: ...Document Feeder 24 Control Panel 25 Integrated Office Finisher 26 Office Finisher LX 27 Professional Finisher 28 Wireless Network Adapter 28 Left Front View 1 Leveler Foot 2 Tray 5 3 Left Tray 4 USB...

Page 23: ...tus Indicator 7 Side 2 Scan Cable 8 USB Memory Port for service only 9 Ethernet Connection 10 Foreign Device Interface 11 Fax Connections optional 12 Door D Release Lever 13 Door A Release Lever 14 Do...

Page 24: ...er Roller 2 Fuser Assembly 3 Drum Cartridge Release Lever 4 Toner Cartridges 5 Main Power Switch 6 Transfer Belt Cleaner 7 Waste Container 8 Drum Cartridges 9 Drum Cartridge Cover Document Feeder 1 Co...

Page 25: ...unctions 5 Services Home provides access to printer features such as copy scan and fax on the touch screen 6 Touch Screen displays information and provides access to printer functions 7 Log In Out pro...

Page 26: ...26 Xerox WorkCentre 7800 7800i Series Color Multifunction Printer User Guide Integrated Office Finisher 1 Staple Cartridge 2 Finisher Front Door 3 Finisher Top Cover 4 Center Tray 5 Integrated Office...

Page 27: ...Hole Punch Waste Container optional 3 Hole Punch Unit optional 4 Center Tray 5 Right Tray Attachment 6 Booklet Maker optional 7 Booklet Maker Side Cover optional 8 Booklet Maker Staple Cartridge opti...

Page 28: ...work Adapter The wireless network adapter is a USB device that transfers data between the printer and a wireless local area network LAN The wireless network adapter supports common wireless security p...

Page 29: ...re 1 At the printer control panel press the Machine Status button 2 On the Machine Information tab touch Information Pages then touch the desired information page 3 Touch Print Note Information pages...

Page 30: ...ation the printer compares the information that you provide to another source of information such as an LDAP directory The information can be a user name and password or the information stored on a ma...

Page 31: ...n LDAP directory The system administrator sets authorization permissions To set or edit user permissions for access to printer features you must log in as the administrator Accounting Accounting monit...

Page 32: ...ettings on the Tools tab on the control panel touch screen Logging In as the System Administrator at the Control Panel 1 At the control panel press Log In Out 2 Type admin then touch Next 3 Type your...

Page 33: ...Information Pages Configuration Report Print 3 Touch Close after the report prints Automatic Data Collection This printer automatically collects data and transmits it to a secure offsite location Xer...

Page 34: ...the QR Code App to access information about related Xerox Mobile Apps Xerox PrintByXerox You can use this App to print documents to ConnectKey enabled devices using email submission from any location...

Page 35: ...Machine Information Information Pages To print from Xerox CentreWare Internet Services click Status Information Pages Xerox CentreWare Internet Services documentation In Xerox CentreWare Internet Serv...

Page 36: ...llowing space _________________________________ If you need additional help using your printer 1 Refer to this user guide 2 Contact the system administrator 3 Visit the Xerox website at www xerox com...

Page 37: ...User Guide This chapter includes Installation and Setup Overview 38 Modifying General Settings 42 Installing the Software 45 See also Installation Guide packaged with your printer System Administrator...

Page 38: ...cs Physically Connecting the Printer to the Network Use a Category 5 or better Ethernet cable to connect the printer to the network An Ethernet network is used for one or more computers and supports m...

Page 39: ...oftware controlled shutdown The preferred method to turn on and off the printer is to use the secondary power switch To operate the printer turn on both switches First turn on the main power switch th...

Page 40: ...jobs in the queue 2 Turn off the secondary power switch then wait 10 seconds after the touch screen goes dark before proceeding Note When the optional Office Finisher LX is installed the secondary po...

Page 41: ...of tray 1 Optimizing Printer Performance Several factors influence printer performance including temperature humidity air pressure and the chemical characteristics of the paper and coatings The printe...

Page 42: ...ng In as the System Administrator at the Control Panel on page 32 1 At the printer control panel press the Machine Status button then touch the Tools tab 2 Touch Device Settings General then touch the...

Page 43: ...s activity To change the default Low Power and Sleep timeout periods touch Energy Saver Timers To set the delay before the printer enters Low Power mode touch the Minutes field then to set the number...

Page 44: ...r Time Zone Note The date and time are set automatically through Network Time Protocol NTP To modify these settings go to the Properties tab in Xerox CentreWare Internet Services and change the Date a...

Page 45: ...install driver software verify that the printer is plugged in turned on connected correctly and has a valid IP address If you cannot find the IP address see Finding the IP Address of Your Printer on...

Page 46: ...inters and you know the IP address a Click the Network Printer icon at the top of the window b Enter the IP address or the DNS name of the printer c Click Search d From the list of discovered printers...

Page 47: ...lick Install 8 Enter your password then click OK 9 From the list of discovered printers select your printer then click Next If your printer does not appear in the list of discovered printers a Click t...

Page 48: ...loading click the Start button e Repeat steps a and b then click the printer package for use with the Xerox Services for UNIX Systems package that you selected earlier The second part of the driver pa...

Page 49: ...Xerox WorkCentre 7800 7800i Series Color Multifunction Printer 49 User Guide This chapter includes Supported Paper 50 Loading Paper 56 Printing on Special Paper 68 4 Paper and Media...

Page 50: ...and media recommended for your printer Recommended Media A list of paper and media recommended for your printer is available at www xerox com rmlna Recommended Media List United States www xerox com...

Page 51: ...epresentative for details Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susc...

Page 52: ...Reloaded 106 169 g m Cardstock and Cardstock Reloaded 170 256 g m Lightweight Glossy Cardstock and Lightweight Glossy Card Reloaded 106 169 g m Glossy Cardstock and Glossy Cardstock Reloaded 170 256 g...

Page 53: ...10 5 in Letter 8 5 x 11 in 8 5 x 13 in Legal 8 5 x 14 in Tabloid 11 x 17 in 12 x 18 in Trays 3 and 4 of the High Capacity Tandem Tray Module Tray 6 of the High Capacity Feeder A4 210 x 297 mm JIS B5 1...

Page 54: ...Tabloid Extra 12 x 18 in 12 x 19 in In addition to the standard sizes you can use custom size paper within the following ranges for 2 sided printing Minimum size 128 x 140 mm 5 x 5 5 in Maximum size...

Page 55: ...x 182 mm 5 5 x 7 2 in Maximum 297 x 432 mm 11 7 x 17 in Trays 2 4 of the 3 Tray Module Tray 2 of the High Capacity Tandem Tray Module Tray 2 of the 1 Tray Module Minimum 140 x 182 mm 5 5 x 7 2 in Maxi...

Page 56: ...6 in the High Capacity Feeder 66 Changing Paper Size Type and Color 67 Changing Paper Size Type and Color 67 Loading Paper in Trays 1 4 1 Pull out the tray until it stops 2 Ensure that the guide locks...

Page 57: ...up with the top edge toward the front of the tray For clear or non stripe transparencies load face up For striped transparencies load with the stripe down on the right trailing edge For long edge fee...

Page 58: ...select a new paper type touch Type To select a new paper color touch Color When finished touch Confirm To change the paper size type or color when the tray is set to Dedicated mode press the Machine...

Page 59: ...supported standard paper settings In the custom position the guides move in 1 mm increments To move the guide locks from the standard to the custom paper size position 1 Pull out the tray until it st...

Page 60: ...ns It contains three trays Tray 2 holds paper sizes up to SRA3 12 x 18 in Trays 3 and 4 hold A4 letter size paper only Note Do not load custom size paper into tray 3 or tray 4 of the tandem tray modul...

Page 61: ...uide 3 Stack the paper against the left rear corner of the tray as shown 4 Adjust the guides so that they touch the edges of the stack 5 Close the tray 6 Verify the size type and color of the paper Ch...

Page 62: ...d remove any paper that is a different size or type 2 Move the width guides to the edges of the tray 3 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface...

Page 63: ...toward the front of the tray For clear or stripe less transparencies load face down with the long edge leading into the printer For striped transparencies load face up with the non stripe edge leading...

Page 64: ...Size To select a new paper type touch Type To select a new paper color touch Color When finished touch Confirm Loading Paper in Tray 6 High Capacity Feeder 1 Pull Tray 6 out of the feeder until it st...

Page 65: ...the front of the tray Note Do not load paper above the maximum fill line Overfilling can cause paper jams For 2 sided printing Place the print side page 1 face up Place pre punched paper with the hol...

Page 66: ...e the paper size to the Tray 6 configuration If the paper size matches no adjustment is needed 1 Remove the screw that holds the spacer plate at the back of the tray 2 Lift the spacer plate to remove...

Page 67: ...aper Size Type and Color You can set paper trays to Adjustable or Dedicated mode When trays are set to Adjustable mode you can change paper settings each time that you load the tray When a paper tray...

Page 68: ...ty depends on the quality and construction of the envelopes Try another envelope brand if you do not get desired results Maintain constant temperatures and relative humidity Store unused envelopes in...

Page 69: ...d envelopes in the tray with the flaps closed flaps up and flaps on the leading edge toward the right 3 Center the stack then slide the guides until they lightly touch the edges of the stack 4 Verify...

Page 70: ...pe tray with the flaps closed flaps down and on the leading edge toward the left Notes Maximum stack height of 43 mm 1 7 in The envelope tray accepts envelope weights from 75 90 g m 3 Adjust the paper...

Page 71: ...the original packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold...

Page 72: ...u are loading For details see Setting the Guide Locks in the 500 Sheet Adjustable Trays on page 59 Note Trays 1 4 accept labels 106 169 g m For long edge feed load labels face up with the top edge tow...

Page 73: ...tifunction Printer 73 User Guide Loading Labels in Tray 5 1 Open tray 5 then pull out the extension tray for larger sizes If the extension tray is already opened remove any paper that is a different s...

Page 74: ...with the top edge toward the front of the tray For short edge feed load labels face down with the top edge to the left Notes Do not load paper above the maximum fill line Overfilling the tray can caus...

Page 75: ...y 5 only Guidelines for Printing on Gloss Paper Do not open sealed packages of gloss paper until you are ready to load them into the printer Leave gloss paper in the original wrapper and leave the pac...

Page 76: ...ox Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your local representative for details Guidelines for Printing on Tra...

Page 77: ...es Color Multifunction Printer 77 User Guide This chapter includes Printing Overview 78 Selecting Printing Options 79 Managing Jobs 83 Printing Features 86 Printing Special Job Types 95 Held Print Job...

Page 78: ...panel specify the size color and type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer 5 A...

Page 79: ...ons that are set from within the software application are temporary The application and the computer do not save the settings after the application is closed Print Driver Help Xerox print driver softw...

Page 80: ...icon for your printer and click Printing Preferences 3 In the Printing Preferences window click a tab select the options then click OK to save Note For more information about Windows print driver opti...

Page 81: ...cally Select determines the output destination by the number of sets and the stapling option selected Multiple sets or stapled sets are sent to the finisher output tray Top Tray selects the output tra...

Page 82: ...hing field then select an option 3 To select the output tray click the arrow to the right of the Output Destination field then select an option Automatically Select determines the output destination b...

Page 83: ...s the best place to pause the spooled print job 2 To resume printing press the Interrupt button again To pause the print job with the option to delete it 1 At the control panel press the Interrupt but...

Page 84: ...a passcode at the control panel To view a list of secure print jobs 1 At the printer control panel press the Job Status button 2 Touch Held Print Jobs or Secure Print Jobs then select a folder For det...

Page 85: ...Managing Jobs in Xerox CentreWare Internet Services You can view a list of active jobs and delete print jobs from the Active Jobs list in Xerox CentreWare Internet Services You can also print copy mov...

Page 86: ...93 Selecting Job Completion Notification for Windows 94 Printing on Both Sides of the Paper Paper Types for Automatic 2 Sided Printing The printer can print a 2 sided document automatically on suppor...

Page 87: ...scape 2 Sided Print Flip on Short Edge Selecting Paper Options for Printing There are two ways to select the paper for your print job You can let the printer select which paper to use based on the doc...

Page 88: ...The pages are printed in the correct order so that you can fold and staple the pages to create the booklet When you print booklets using the Windows PostScript or Macintosh driver you can specify the...

Page 89: ...vid Color To match the color output to another output device select a custom Color Correction To apply different Color Corrections to Text and Graphics and Images select Custom Automatic Color This fe...

Page 90: ...front and back cover pages from different trays After making a selection for printing the cover pages you can select the paper for the front and back covers by size color or type You can also use blan...

Page 91: ...ample to specify pages 1 6 9 10 and 11 type 1 6 9 11 Paper Displays the default size color and type of paper selected in Use Job Settings 2 Sided Printing allows you to select 2 sided printing options...

Page 92: ...Some options apply only to a specific printer model configuration operating system or driver type Watermarks are not supported for some print drivers when booklet is selected or when more than one pa...

Page 93: ...document Print on All Pages This option prints the watermark on all pages of your document 5 Click OK Printing Mirror Images If the PostScript driver is installed you can print pages as a mirror image...

Page 94: ...th of the new custom size 6 Click Print Margins then select the printer from the list Or set the top bottom right and left margins 7 To save the settings click OK Selecting Job Completion Notification...

Page 95: ...rint driver from the Printing Options tab Secure Print Secure print allows you to associate a 4 10 digit passcode with a print job when sending it to the printer The job is held at the printer until y...

Page 96: ...int job click Paper Select By Tray 6 Select an option for 2 sided printing 7 If your printer has a finisher installed click the arrow to the right of Finishing then select a stapling option The image...

Page 97: ...age next to Stapling shows the staple position 5 Select a print quality mode 6 Select an output destination 7 Select another tab or click OK 8 To send the job to the printer in the Print window select...

Page 98: ...Print 2 In the Delay Print window select the Tab key to move from the hour section to the minutes section To select the time to send the print job click the arrow buttons For a 12 hour time format typ...

Page 99: ...cted name select Clear List 3 In Save To or Folder Number specify where you want the file saved on the printer Do one of the following Type the name of the destination folder Click the arrow to the ri...

Page 100: ...ult Public Folder 4 To print the job now and also save the job select the Print and Save check box 5 To store your job at the printer select Private 6 In the Passcode field type a passcode The passcod...

Page 101: ...elease them If the system administrator has configured the Hold All Jobs feature any job sent to the printer is held until you release it Releasing Held Print Jobs 1 At the control panel press the Job...

Page 102: ...scroll through the list and locate the printable file next to the list use the arrows If the print file is in a folder to open the folder touch the name 3 Touch the name of the printable file 4 Selec...

Page 103: ...rn to the list of documents in the mailbox touch Browse To return to the list of folders touch Back Printing from Xerox CentreWare Internet Services You can print pdf ps pcl and xps files directly fro...

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Page 105: ...Xerox WorkCentre 7800 7800i Series Color Multifunction Printer 105 User Guide This chapter includes Basic Copying 106 Selecting Copy Settings 108 6 Copying...

Page 106: ...appears in the upper right corner of the touch screen Note To correct the number of copies entered using the alphanumeric keypad press the C button then re enter the number 5 Change the copy settings...

Page 107: ...ts 38 128 g m for 1 sided pages and 50 128 g m for 2 sided pages The document feeder accepts paper sizes from 85 x 125 mm 3 3 x 4 9 in through 297 x 432 mm 11 7 x 17 in for 1 sided pages and 110 x 125...

Page 108: ...7800i Series Color Multifunction Printer User Guide Selecting Copy Settings This section includes Basic Settings 109 Image Quality Settings 114 Layout Settings 117 Output Format Settings 120 ID Card...

Page 109: ...trol panel alphanumeric keypad 1 Press the Services Home button then touch Copy 2 Use the alphanumeric keypad on the control panel to enter the number of copies The number of copies appears in the upp...

Page 110: ...the original document If the original is a color document the printer makes copies in full color If the original is a black and white document the printer makes copies in black only Black White Produc...

Page 111: ...lected paper size Note If Paper Supply is set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK To center the image on the page select the Auto Center...

Page 112: ...and produces 1 sided copies 1 2 Sided scans only one side of the originals and produces 2 sided copies To rotate the second sides touch Rotate Side 2 2 2 Sided scans both sides of the originals and pr...

Page 113: ...ishing touch Advanced Touch Uncollated 3 Touch OK Stapling Copies If your printer has a finisher it can staple your copies To select stapling 1 Press the Services Home button then touch Copy 2 For Fin...

Page 114: ...al was created To specify the original type 1 Press the Services Home button then touch Copy 2 Touch the Image Quality tab then touch Original Type 3 On the Original Type screen select the appropriate...

Page 115: ...ckground colors To change this setting 1 Press the Services Home button then touch Copy 2 Touch the Image Quality tab then touch Image Enhancement 3 Under Background Suppression touch Auto Suppression...

Page 116: ...e Color Balance If you have a color original you can adjust the balance of the printing colors between cyan magenta yellow and black before printing your copy To adjust the color balance 1 Press the S...

Page 117: ...ways Images refer to the direction the originals are loaded in the document feeder Note If you are using the document glass the orientation of the original is as seen before turning it over 4 Touch OK...

Page 118: ...o 25 4 mm 1 in Right Page Only to copy only the right page of an open book on a single sheet of paper If Binding Edge Erase is required touch the arrows to erase up to 25 4 mm 1 in 4 Touch OK Shifting...

Page 119: ...from each edge touch Side 1 then touch the Left Right Top and Bottom arrows To specify the amount to erase from each edge touch Side 2 then touch the Left Right Top and Bottom arrows or touch Mirror...

Page 120: ...hen fold and staple the pages manually or automatically using the appropriate finisher Note In this mode the printer scans all of the originals before it prints the copies To create a booklet 1 Press...

Page 121: ...includes front and back covers from the same tray Front Back Different This option includes a front and a back cover from different trays Front Only This option includes a front cover only Back Only T...

Page 122: ...h Special Pages Chapter Starts Note If Paper Supply is set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK 4 On the Chapter Starts screen touch Page...

Page 123: ...tput Format tab then touch Special Pages Inserts If Paper Supply is set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK 4 To specify the number of sh...

Page 124: ...ly is set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK 4 On the Exceptions screen touch the beginning Page Number field To enter the starting numb...

Page 125: ...ple page shows the location of the page number e Touch OK f To change the text formatting touch Format Style choose the desired settings then touch OK 4 To insert a comment a Touch Comment On b Touch...

Page 126: ...Transparency Separators You can add blank sheets of paper between each printed transparency The size and orientation of the separators must be the same as the transparencies Notes If Booklet Creation...

Page 127: ...h Page Layout Pages per Side Note If Paper Supply is set to Auto Paper Select the Paper Conflict screen appears Select the desired paper tray then touch OK 3 Touch the number of original pages for eac...

Page 128: ...appears Select the desired paper tray then touch OK 3 Specify how many times the image repeats on the page To repeat the image 2 Times 4 Times or 6 Times on the page select a preset option Specify Row...

Page 129: ...touch Edit a Verify the output color paper supply and reduce enlarge settings b Change the settings as needed c Touch OK 4 For Front Side Features touch Edit a Verify the original type lighten darken...

Page 130: ...uce Enlarge touch an option To use the alphanumeric keypad to reduce or enlarge the percentage touch the current value displayed then type a value To reduce or enlarge the percentage incrementally tou...

Page 131: ...image quality settings and produce the best quality output To specify the original type 1 Press the Services Home button then touch ID Card Copy 2 For Front Side Features or Back Side Features touch...

Page 132: ...s printed on one side of the paper can be seen on the other side Use the Auto Suppression setting to reduce the sensitivity of the printer to variations in light background colors To change Background...

Page 133: ...and options c Touch the Job Assembly tab then touch Build Job On d Touch Options e Select or clear the Display summary window between segments check box f Select or clear the Turn Build Job Off after...

Page 134: ...s or delete the job To release and print the remaining copies of the job touch Print If the sample copy is unsatisfactory touch Delete Saving Copy Settings To use a particular combination of copy sett...

Page 135: ...g to a Destination 156 The system administrator must set up this feature before you can use it For details see the System Administrator Guide at www xerox com office WC780Xdocs If the system administr...

Page 136: ...AIN and WIA To scan an image 1 On the control panel press the yellow Clear All button to clear previous settings 2 Load your original documents Use the document glass for single pages or paper that ca...

Page 137: ...fit against the originals The document feeder automatically detects standard paper sizes WorkCentre 7830 7835 Multifunction Printer The document feeder accepts paper weights 38 128 g m for 1 sided pag...

Page 138: ...ox CentreWare Internet Services Scanning to the Public Folder The printer provides a public folder to store scanned images You do not need a password to scan images to the public folder or to retrieve...

Page 139: ...administrator can create a private folder at any time For details see the System Administrator Guide for your printer model To create a private folder with a password 1 At your computer open a Web br...

Page 140: ...ay section select Mailboxes 4 In the Scan to Mailbox section click the folder containing the scan Your scan file appears in the Folder Contents window Notes For a password protected private folder cli...

Page 141: ...d your own scan destinations to templates Scanning to a Predefined Network File Repository To scan an image and send it to a predefined network file repository 1 Load the original on the document glas...

Page 142: ...n 6 Click the Friendly Name field then create a name for the template 7 Under Protocol select an option 8 Configure the destination IP Address Port number or Host Name Port number 9 Enter the name of...

Page 143: ...ing In on page 31 To scan an image to your home directory 1 Load the original on the document glass or in the document feeder 2 Press the Services Home button then touch Workflow Scanning 3 Touch Chan...

Page 144: ...t an option 1 Sided This option scans only one side of the original image and produces 1 sided output files 2 Sided This option scans both sides of the original image 2 Sided Rotate Side 2 This option...

Page 145: ...ect advanced settings 1 Press the Services Home button then touch Workflow Scanning 2 Touch the Advanced Settings tab 3 To specify the output color a Touch Output Color then select an option Auto Dete...

Page 146: ...ually To increase or decrease the contrast move the Manual Contrast slider up or down The middle position on the slider does not change the contrast c Touch OK 7 To adjust brightness and sharpness a T...

Page 147: ...To specify the amount to erase from each edge use the arrows c Touch OK 4 To scan the correct area of the original image a Touch Original Size b On the Original Size screen select an option Auto Dete...

Page 148: ...Pick a Workflow screen select a workflow 5 To define additional network locations as destinations for scanned documents a Touch Add File Destinations b On the Add File Destinations screen touch the d...

Page 149: ...d scan the first segment a Load the originals for the first segment b Press the green Start button on the control panel Note If a password is required contact the system administrator 5 Program and sc...

Page 150: ...ct USB 5 Insert your USB Flash drive in the USB port on the printer control panel Note If the USB Flash drive is already in the USB memory port press Services Home then touch Workflow Scanning The USB...

Page 151: ...Color Multifunction Printer 151 User Guide Scanning to an Email Address This section includes Sending a Scanned Image to an Email Address 152 Setting Email Options 153 When using this feature the ima...

Page 152: ...h Add e To organize the recipients touch one of the recipients on the list then from the menu select To Cc or Bcc 5 To enter an email address from favorites a Press the Services Home button then touch...

Page 153: ...e the attachment format options 1 Touch Attachment 2 Touch the file format menu select Custom 3 On the File Format screen under Format select an option 4 Under File Options for PDF PDF Archival XPS or...

Page 154: ...the touch screen keyboard to type part of the name d Touch Search e Select the desired name from the list then touch Add 6 Touch OK Changing the Reply To Address To change the Reply To address 1 Touch...

Page 155: ...ouch Quality File Size 3 To select a setting use the slider The settings range from Highest Compression Smallest File Size to Lowest Compression Largest File Size 4 Touch OK Setting Encryption Encrypt...

Page 156: ...Color Multifunction Printer User Guide Scanning to a Destination This section includes Sending a Scanned Image to a Destination 157 Use Scan to Destination to send scanned images to a remote destinati...

Page 157: ...om the device address book Touch Device Address Book a On the Device Address Book screen select the required contacts list from the menu b Touch Search then use the touch screen keyboard to type part...

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Page 159: ...60 Basic Faxing 161 Sending an Embedded Fax 163 Sending a Server Fax 176 Sending an Internet Fax 182 Building a Fax Job 191 Sending a LAN Fax 192 Using the Address Book 194 The system administrator mu...

Page 160: ...it compatible with your local connection and regulations The Fax Settings include optional features you can use to configure the printer for faxing Note Not all options listed are supported on all pr...

Page 161: ...see Sending a Server Fax on page 176 Internet Fax This option scans the document then emails it to a recipient For details see Sending an Internet Fax on page 182 LAN Fax This option sends the current...

Page 162: ...n you load the originals correctly Adjust the paper guides so they fit against the originals The document feeder automatically detects standard paper sizes The automatic document feeder accommodates t...

Page 163: ...can be required between the access number for an outside line and the fax number When inserted the dial pauses appear as commas in the fax number Touch Device Address Book Touch the down arrow then fr...

Page 164: ...hen touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch 2 Sided Scanning 4 Touch an option 1 Sided This option scans only one side of the original image and produces 1 sided o...

Page 165: ...finer text drawings and lower resolution images 5 Touch OK Specifying the Size of the Original To ensure that you are scanning the correct area of the documents specify the original size To specify t...

Page 166: ...ence between light and dark areas in an image To adjust the contrast 1 Press the Services Home button then touch Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Image Qualit...

Page 167: ...to fit on smaller paper Split Across Pages This option continues a single image across several pages 5 Touch OK Setting Up Book Faxing You can determine the method used for scanning images in a book T...

Page 168: ...ting Local Mailbox Documents 173 Storing a Fax for Polling 173 Printing Faxes Stored for Polling 174 Deleting Faxes Stored for Polling 175 Building a Fax Job 175 Printing a Confirmation Report You can...

Page 169: ...inning of your fax You can add a short comment to the cover sheet as well as To and From details To include a cover sheet 1 Press the Services Home button then touch Fax 2 To enter recipient details t...

Page 170: ...ing a Delayed Fax You can set a time in the future for the printer to send your fax job The delay can range from 15 minutes through 24 hours Note Before you use this this feature set the printer to th...

Page 171: ...ent field then touch Remove or Edit 9 Select additional options as needed 10 Touch Start The originals are scanned and stored in the mailbox Storing a Fax in a Remote Mailbox To store a fax in a remot...

Page 172: ...ch Print The documents in the mailbox print 8 To delete the contents of the mailbox after the device finishes printing touch Empty Mailbox To confirm touch Empty Mailbox 9 Touch Close Printing Remote...

Page 173: ...n other fax machines To use this feature both the polling printer and the remote printer must have the Fax Polling feature You can store faxes for polling as Non Secure or Secure When you select Secur...

Page 174: ...olling Device 4 To print faxes that are stored for polling on the local device a Touch Local Fax Polling b Touch Print c To delete stored faxes after they print touch Empty Fax Polling To confirm touc...

Page 175: ...stored for polling 1 Press the Services Home button then touch Fax 2 Touch Polling Note If the Fax tab is selected touch Add Recipients then touch Polling 3 Touch Store Polling Files 4 Touch an option...

Page 176: ...nsertion during number entry touch the desired character Touch Add To add additional recipients touch Add Recipient then Enter Recipient To enter the number use the alphanumeric keypad then touch Add...

Page 177: ...s both sides of the original image 2 Sided Rotate Side 2 This option scans both sides of the original image rotating the second side 5 Touch OK Specifying the Orientation of the Original You can use t...

Page 178: ...l To ensure that you are scanning the correct area of the documents specify the original size To specify the original size 1 Press the Services Home button then touch Server Fax 2 To enter recipient d...

Page 179: ...h an option or touch Skip 3 Touch the Image Quality tab then touch Lighten Darken 4 Adjust the Lighten Darken slider as needed 5 Touch OK Automatically Suppressing Background Variation When scanning o...

Page 180: ...e Enhancement screen select an option Manual Contrast This option allows you to adjust the contrast manually Auto Contrast This option enables the printer to set the contrast automatically 5 Touch OK...

Page 181: ...to send your fax 1 Press the Services Home button then touch Server Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Fax Options tab then touch Delay Send 4 Touch Delay Send...

Page 182: ...er Recipient To enter an email address use the touchscreen keyboard then touch Add To organize recipients touch one of the recipients in the list then from the menu select To or Cc Touch Device Addres...

Page 183: ...f the original image 2 Sided Rotate Side 2 This option scans both sides of the original image rotating the second side 5 Touch OK Specifying the Orientation of the Original You can use the Original Or...

Page 184: ...pecify the attachment format 1 Press the Services Home button then touch Internet Fax 2 To enter recipient details touch an option or touch Skip 3 Touch Attachment 4 On the Attachment screen touch the...

Page 185: ...190 Building a Fax Job 190 Selecting Color or Black and White Output If the original document contains color you can create output in full color grayscale or in black and white To select the output c...

Page 186: ...mages printed on one side of the paper can be seen on the other side Use the Auto Suppression setting to reduce the sensitivity of the printer to variations in light background colors To select Auto S...

Page 187: ...e Advanced Settings tab then touch Image Options 4 On the Image Options screen adjust the sliders as needed Lighten Darken Lightens or darkens the image Sharpness Sharpens or softens the image 5 Touch...

Page 188: ...size This setting is the default 300 dpi This option produces high image quality and large file size 400 dpi This option produces higher image quality and larger file size 600 dpi This option the high...

Page 189: ...le you want to send To add a message 1 Press the Services Home button then touch Internet Fax 2 To enter recipient details touch an option or touch Skip 3 Touch the Internet Fax Options tab then touch...

Page 190: ...rom each recipient then prints the report Note The report could be delayed depending on the response time of the recipients To print an acknowledgment report 1 Press the Services Home button then touc...

Page 191: ...hem to your recipients list 3 Touch the Job Assembly tab then touch Build Job On 4 Touch Options a Select or clear the Display Summary window between segments check box b Select or clear the Turn Buil...

Page 192: ...ist or to search for a recipient type a name then click the search icon To add a name to the Fax Recipients list select the name then click the down arrow to move it to the bottom list When you are fi...

Page 193: ...in an area where the phone lines do not support high speed fax data transmission select a lower transmission rate A lower transmission rate reduces the chance of transmission errors Fax Resolution Fa...

Page 194: ...d Touch OK 5 To add name and company information for the new entry to the right of the contact field touch the i button a Enter a name into the First Name Last Name or Company field then touch OK Note...

Page 195: ...1 Press the Services Home button then touch Email Fax or Internet Fax 2 Touch Device Address Book 3 Touch the desired entry using the scroll arrows as needed 4 Touch Details 5 To mark any entered cont...

Page 196: ......

Page 197: ...s Color Multifunction Printer 197 User Guide This chapter includes General Precautions 198 Cleaning the Printer 199 Routine Maintenance 206 Billing and Usage Information 231 Ordering Supplies 232 Movi...

Page 198: ...plosion WARNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedu...

Page 199: ...erior 204 Cleaning the Document Glass and Document Cover To ensure optimum print quality clean the document glass regularly Cleaning helps avoid output with streaks smears and other marks that transfe...

Page 200: ...rollers can cause paper jams or deteriorate print quality For best performance clean the document feed rollers once a month 1 Lift the lever and open the top cover of the document feeder 2 While turni...

Page 201: ...it is located along the left side of the document cover The assembly consists of the mirrored glass strip a metal strip a white plastic strip and rollers To ensure the best image quality when scannin...

Page 202: ...If dirt is difficult to remove moisten a soft cloth with a small amount of neutral detergent Then wipe them dry with a soft cloth CAUTION To prevent damage to the film around the glass do not press he...

Page 203: ...rt To clean the printer exterior 1 To avoid activating buttons and menus press the Energy Saver button 2 To remove fingerprints and smudges clean the touch screen and control panel with a soft lint fr...

Page 204: ...es The printer is constructed with four printhead lenses Clean all lenses as described in the following procedure CAUTION Do not perform this procedure when the printer is copying or printing 1 Open t...

Page 205: ...cleaner out until the three dots are visible Note The LED printhead cleaner does not detach from the printer 5 Slowly push the LED printhead cleaner back into the printhead until it stops 6 Repeat St...

Page 206: ...ion includes Replacing the Toner Cartridges 207 Replacing the Waste Toner Container 209 Replacing the Drum Cartridges 211 Replacing the Transfer Belt Cleaner 213 Replacing the Second Bias Transfer Rol...

Page 207: ...dges A message appears on the control panel when a toner cartridge must be replaced CAUTION Do not perform this procedure when the printer is copying or printing 1 Open the front cover of the printer...

Page 208: ...new toner cartridge from the packaging Tilt the cartridge up and down then left and right 10 times 4 Hold the new toner cartridge with the arrow facing up then push the cartridge in slowly until it s...

Page 209: ...ist cloth Never use a vacuum cleaner to remove spilled toner Sparks inside the vacuum cleaner can cause a fire or explosion WARNING If you accidentally get toner on your clothes lightly dust them off...

Page 210: ...our other hand 4 Place the used waste toner container in the plastic bag then seal it firmly using the zipper 5 Place the used waste toner container in the empty box 6 Hold the left side of the new wa...

Page 211: ...face of the drum 1 Open the front cover of the printer 2 Grip the orange handle of the drum cartridge as shown then pull the drum cartridge straight out of the printer Place the used drum cartridge in...

Page 212: ...sure to load the cartridge in the direction of the arrow on the top of the shield 5 With the guides inserted in the slot to remove the black paper sheet pull it in the direction shown 6 Remove the tap...

Page 213: ...d position turn it to the right 13 Close the printer front cover 14 Dispose of the protective shield and tape as normal office waste Replacing the Transfer Belt Cleaner A message appears on the contro...

Page 214: ...ge knob counterclockwise until it releases 4 Pull the transfer belt cleaner straight out of the printer WARNING Do not touch any toner adhering to the transfer belt cleaner Do not tilt the transfer be...

Page 215: ...Do not touch the surface of the transfer belt cleaner Doing so could deteriorate image quality 8 Support the new transfer belt cleaner with your left hand and slide it straight into the opening until...

Page 216: ...d Remove paper from the left tray then fold up the tray 2 Open tray 5 bypass as shown 1 3 While lifting up the release lever 2 open the top left cover A as shown 3 WARNING The area around the fuser ca...

Page 217: ...ide 4 Remove the new transfer roller from the packaging Retain the packaging 5 Push the orange lever in the direction shown 6 Lift the used transfer roller out of the printer Note Do not touch any ton...

Page 218: ...pply life counters when you replace some supplies 1 Press the Log In Out button enter the system administrator login information then press Enter For details see the System Administrator Guide at www...

Page 219: ...sional Finisher 224 Replacing Staples in the Booklet Maker of the Professional Finisher 226 A message appears on the control panel when a staple cartridge is empty Replacing Staples in the Integrated...

Page 220: ...ridge by the orange handle and insert it into the stapler until it clicks 6 Close the finisher front cover Replacing Staples in the Main Stapler of the Office Finisher LX WARNING Do not perform this p...

Page 221: ...cartridge by the orange handle and pull it firmly toward you to remove it 5 Remove any loose staples or other debris from inside the finisher 6 Pinch both sides of the staple case 1 and remove the sta...

Page 222: ...til it clicks to lock in place 9 Close the finisher front door Replacing Staples in the Booklet Maker of the Office Finisher LX WARNING Do not perform this procedure while the printer is copying or pr...

Page 223: ...new staple cartridge and insert it into the original position in the finisher Note If you have trouble inserting the cartridge make sure the staples are positioned correctly in the cartridge Note The...

Page 224: ...1 Open the front door of the finisher 2 Hold the staple cartridge unit by orange lever R1 and push it to the right 3 Grip the staple cartridge by the orange tabs and pull it firmly toward you to remov...

Page 225: ...225 User Guide 5 Insert the front side of the new staple case into the staple cartridge 1 then push the rear side into the cartridge 2 6 Grip the staple cartridge by the orange tabs and insert it into...

Page 226: ...he front door of the finisher 2 While squeezing orange levers R2 and R3 together 1 pull the staple cartridge unit out of the finisher until it stops 2 Note The staple cartridge unit does not detach fr...

Page 227: ...the staple cartridge out of the staple cartridge unit 6 Push the staple cartridge into the staple cartridge unit 7 If you find no jammed staples repeat the preceding steps for the other staple cartri...

Page 228: ...n the control panel when the hole punch waste container is full Emptying the Hole Punch Waste Container in the Office Finisher LX WARNING Do not perform this procedure while the printer is copying or...

Page 229: ...it all the way into the finisher 5 Close the finisher front transport cover then close the top cover Emptying the Hole Punch Waste Container in the Professional Finisher WARNING Do not perform this pr...

Page 230: ...Maintenance 230 Xerox WorkCentre 7800 7800i Series Color Multifunction Printer User Guide 3 Empty the container 4 Insert the container all the way into the finisher 5 Close the finisher front door...

Page 231: ...t the printer control panel press the Machine Status button 2 To view basic impression counts touch the Billing Information tab Black Impressions Total number of pages printed with no color specified...

Page 232: ...hen touch the Machine Information tab Consumables Consumables are printer supplies that get depleted during the operation of the printer Consumable supplies for this printer are the Genuine Xerox Tone...

Page 233: ...ur local reseller or go to www xerox com office WC780Xsupplies CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cover d...

Page 234: ...olor Multifunction Printer User Guide Recycling Supplies For information on Xerox supplies recycling programs go to www xerox com gwa Supplies include a prepaid return label Please use it to return us...

Page 235: ...er Keep the printer level to avoid spilling toner Note When moving the printer over a long distance remove the drum cartridges and toner cartridges to prevent toner from spilling Pack the printer insi...

Page 236: ......

Page 237: ...7800i Series Color Multifunction Printer 237 User Guide This chapter includes General Troubleshooting 238 Jams 244 Print Quality Problems 285 Copy and Scan Problems 293 Fax Problems 294 Getting Help 2...

Page 238: ...Are Incorrect 243 Scanner Errors 243 This section contains procedures to help you locate and resolve problems Resolve some problems by simply restarting the printer Printer Has Two Power Switches Thi...

Page 239: ...inter Does Not Turn On Probable Causes Solutions The power cord is not correctly plugged into the outlet Turn off the printer and plug the power cord securely into the outlet Something is wrong with t...

Page 240: ...ontrol panel fault history For details see Viewing Fault and Alert Messages on the Control Panel on page 299 Printing Takes Too Long Probable Causes Solutions The printer is set to print on a paper ty...

Page 241: ...uch the print job then touch Details 5 Note the Tray number listed under Resources and the status of the selected tray 6 Load the correct paper type or color in the tray or select another tray Incorre...

Page 242: ...ay on the printer Printer is Making Unusual Noises Probable Causes Solutions One of the trays is not installed correctly Open and close the tray from which you are printing There is an obstruction or...

Page 243: ...ices For details see the System Administrator Guide at www xerox com office WC780Xdocs The time zone date or time is set incorrectly Set the time zone date and time manually For details see Setting th...

Page 244: ...n Printer User Guide Jams This section includes Clearing Paper Jams 245 Clearing Jams in the Office Finisher LX 258 Clearing Jams in the Professional Finisher 260 Minimizing Paper Jams 271 Troubleshoo...

Page 245: ...er in the same direction it normally moves through the printer Even a small piece of paper left in the printer can cause a jam Do not reload paper that has jammed Note Do not touch the printed side of...

Page 246: ...printer first 2 Pull the tray out toward you until it stops 3 Remove the paper from the tray 4 If the paper is torn remove the tray completely and check inside the printer for torn pieces of paper 5 R...

Page 247: ...orn check inside the printer for torn pieces of paper 3 Fan the paper you removed and make sure that all four corners are neatly aligned 4 Insert the paper into tray 5 with the printing side face down...

Page 248: ...ld up the tray 2 Open tray 5 as shown 1 3 While lifting the release lever 2 open door A as shown 3 WARNING The area around the fuser can be hot Use caution to avoid injury CAUTION Do not touch the tra...

Page 249: ...nction Printer 249 User Guide 4 Remove the jammed paper 5 If paper is jammed at the exit to the output tray remove the paper by carefully pulling it straight out in the direction shown Note Toner can...

Page 250: ...on Printer User Guide 6 If paper is jammed in the fuser pull green lever A1 to open the fuser exit gate 7 Remove the paper as shown Note If the paper is torn remove all torn pieces from the printer If...

Page 251: ...Troubleshooting Xerox WorkCentre 7800 7800i Series Color Multifunction Printer 251 User Guide 8 Return the green lever A1 to its normal position 9 Close door A then close tray 5...

Page 252: ...nction Printer User Guide Clearing Jams at Door B 1 Open tray 5 as shown 1 2 While lifting the release lever 2 open door B as shown 3 3 Remove the jammed paper as shown Note If the paper is torn remov...

Page 253: ...door C 2 Remove the jammed paper as shown Note If the paper is torn remove all torn pieces from the printer 3 For paper jammed in the upper position look inside the printer to remove it Note If the pa...

Page 254: ...he tray 2 Open tray 5 as shown 1 3 While lifting the release lever 2 open the top left cover A as shown 3 WARNING The area around the fuser can be hot Use caution to avoid injury CAUTION Do not touch...

Page 255: ...or Multifunction Printer 255 User Guide 4 Open the left tray as shown 5 Lift the lever up to open door D 6 Remove the jammed paper as shown Note If the paper is torn remove all torn pieces from the pr...

Page 256: ...hown 2 If the original is not caught in the entry to the document feeder pull it straight out in the direction shown 3 If the message on the control panel instructs you to turn the green wheel turn it...

Page 257: ...iginal 8 If the original is not visible when the document cover is opened lift up the document feeder tray then remove the paper 9 Lower the document feeder tray 10 If the original is not wrinkled or...

Page 258: ...cover of the finisher 1 3 Turn the green knob in the direction shown to remove the paper 2 4 To remove the paper pull it in the direction shown Note If the paper is torn remove all torn pieces from t...

Page 259: ...r is torn remove all torn pieces from the finisher 4 Close the top cover of the finisher Clearing Jams in the Office Finisher LX Transport 1 Lift the handle of the center tray straight up to open the...

Page 260: ...r Multifunction Printer User Guide Clearing Jams in the Professional Finisher Clearing Jams in the Center Tray 1 If the paper is jammed at the exit to the center output tray pull the paper in the dire...

Page 261: ...Jams in the Finisher Transport 1 Open the finisher transport cover 2 Remove the jammed paper Note If the paper is torn remove all torn pieces from the finisher 3 If no paper is visible turn green knob...

Page 262: ...function Printer User Guide Clearing Jams at 2a in the Finisher 1 If the paper is visible at the output tray exit remove the paper by pulling it in the direction shown 2 Open the front door of the fin...

Page 263: ...er is inaccessible or if the control panel displays a message to do so turn knob 2c in the direction shown to release the paper 6 Carefully remove the paper Note If the paper is torn remove all torn p...

Page 264: ...ser Guide Clearing Jams at 2b in the Finisher 1 Open the front door of the finisher 2 Move green lever 2b to the right 3 Remove the jammed paper 4 If the paper is inaccessible or if the control panel...

Page 265: ...er Guide 5 Carefully remove the paper Note If the paper is torn remove all torn pieces from the finisher 6 Return lever 2b to its original position 7 Close the front door of the finisher Clearing Jams...

Page 266: ...y remove the jammed paper Note If the paper is torn remove all torn pieces from the finisher 4 Return lever 3 to its original position 5 Close the front door of the finisher Clearing Jams at 4a in the...

Page 267: ...on shown to release the jammed paper 4 Carefully remove the paper as shown Note If the paper is torn remove all torn pieces from the finisher 5 Return unit 4 to its original position 6 Close the front...

Page 268: ...green handle pull out unit 4 until it stops 5 Turn green knob 4a in the direction shown to release the jammed paper 6 Carefully remove the paper from the upper left side and from inside the unit Note...

Page 269: ...269 User Guide Clearing Jams at 5 in the Finisher 1 Open finisher exit door 5 by lifting up at green label 5 2 Remove the paper by pulling it in the direction shown Note If the paper is torn remove al...

Page 270: ...Jams in the Booklet Tray 1 Open the front door of the finisher 2 Turn green knob 4a in the direction shown to release the jammed paper 3 Remove the jammed paper by pulling in the direction shown Note...

Page 271: ...To separate the sheets before loading into the tray fan the paper Observe the paper tray fill line never overfill the tray Remove transparencies from the output tray immediately after printing Adjust...

Page 272: ...static electricity is present Try a new ream of paper Do not fan transparencies before loading in tray Using unsupported paper Use only Xerox approved paper For details see Supported Paper on page 50...

Page 273: ...aper Using paper of the wrong size thickness or type Use only Xerox approved paper For details see Supported Paper on page 50 Label and Envelope Misfeeds Probable Causes Solutions The label sheet is f...

Page 274: ...omatic 2 Sided Printing Probable Causes Solutions Using paper of the wrong size thickness or type Use paper of the correct size thickness or type For details see Supported Paper Sizes and Weights for...

Page 275: ...280 Clearing Booklet Staple Jams in the Professional Finisher 282 Clearing Staple Jams in the Integrated Finisher 1 Grip the staple cartridge by the orange handle and pull it firmly toward you to remo...

Page 276: ...grip the cartridge by the orange handle and insert it into the stapler until it clicks 6 Close the finisher front cover Clearing Staple Jams in Office Finisher LX WARNING Do not perform this procedure...

Page 277: ...d pull it firmly toward you to remove it 5 Remove any loose staples or other debris from inside the finisher 6 Pull the staple cartridge clamp firmly in the direction shown to open it 7 Remove the jam...

Page 278: ...Booklet Staple Jams in the Office Finisher LX The stapler in the booklet maker uses two staple cartridges labeled R2 and R3 Booklet stapling requires that both staple cartridges be free of jammed stap...

Page 279: ...Hold the tabs on both sides of the new staple cartridge and insert it into the original position in the finisher Note If you have trouble inserting the cartridge make sure the staples are positioned...

Page 280: ...while the printer is copying or printing 1 Open the front door of the finisher 2 Hold the staple cartridge unit by orange lever R1 and push it to the right 3 Grip the staple cartridge by the orange t...

Page 281: ...les 1 then push the clamp in the direction shown until it snaps into the locked position 2 WARNING The points of the jammed staples are sharp Remove the jammed staples carefully 6 Grip the staple cart...

Page 282: ...stapling requires that both staple cartridges be free of jammed staples WARNING Do not perform this procedure while the printer is copying or printing 1 Open the front door of the finisher 2 While sq...

Page 283: ...the staple cartridge rotate it in the direction shown 5 Lift the staple cartridge out of the staple cartridge unit 6 Remove the jammed staples by pulling them in the direction shown WARNING The point...

Page 284: ...r LX If the printer stops printing and reports a hole punch jam empty the hole punch waste container For details see Emptying the Hole Punch Waste Container on page 228 After emptying the hole punch w...

Page 285: ...Xerox Warranty Service Agreement or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media The Xerox Total Satisfaction Guarantee is available in...

Page 286: ...o avoid jams Use only Xerox approved paper For details see Supported Paper on page 50 Use only dry undamaged paper CAUTION Some paper and other media types can cause poor output quality increased pape...

Page 287: ...upported paper For instructions on setting the Color Correction see Using Color Corrections Follow these guidelines to control the Color Corrections and Color Adjustments For best results on most pape...

Page 288: ...areas Please contact your local representative for details Note To enhance the print quality toner print drum cartridges for many models of equipment are designed to cease functioning at a predetermi...

Page 289: ...he control panel but you still have print quality problems the application print driver or print server could be the cause To isolate the problem 1 Print a similar document from another application an...

Page 290: ...e Printing the Troubleshooting Print Quality Pages on page 288 2 If the prints are too light to see print details verify the following The printer is loaded with undamaged dry supported paper The tone...

Page 291: ...color only replace the corresponding imaging unit If the defect occurs in all colors and is visible on all the test pages replace the fuser Repeating Spots or Lines Spot or lines appear at regular int...

Page 292: ...Next then follow the onscreen instructions Vertical White Lines or Streaks One Color Lines or streaks appear in one color of your output 1 Print the test pages to identify the affected color 2 To clea...

Page 293: ...copies taken from the document glass There is debris on the document glass When scanning the debris creates a spot on the image Clean all glass surfaces with a lint free cloth The reverse side of the...

Page 294: ...xes 296 Printing Fax Reports 297 Note If you cannot send and receive faxes ensure that you are connected to an approved analog telephone line The fax cannot send or receive when connected directly to...

Page 295: ...rectly have the recipient verify that their fax machine is operating correctly The fax received by the recipient is blank The document was loaded incorrectly If using the document feeder place the ori...

Page 296: ...er does not match the document size sent Confirm the original size of the documents then load the appropriate paper size in the printer Faxes are not received automatically The printer is set to recei...

Page 297: ...ok Report Options Report Pending Jobs Report To print a fax report 1 At the printer control panel press the Machine Status button then touch the Tools tab 2 Touch Service Settings Fax Service 3 Touch...

Page 298: ...mation and troubleshooting help When a fault or alert condition occurs the control panel displays a message informing you of the problem In many cases the control panel also displays an animated graph...

Page 299: ...lerts or Faults Alerts 4 To view details touch a fault or alert Viewing the Fault History on the Control Panel When faults occur they are logged in to a fault history file by date time and fault code...

Page 300: ...ng Rights to Access the Configuration Report and Information Pages 1 At the printer control panel press the Machine Status button then touch the Tools tab 2 Touch Device Settings Configuration Informa...

Page 301: ...el press Machine Status then touch the Supplies tab 2 To view details about a toner cartridge including the part number for reordering touch Black Cyan Magenta or Yellow 3 To return to the Supplies ta...

Page 302: ...tus Machine Information Information Pages To print from Xerox CentreWare Internet Services click Status Information Pages Xerox CentreWare Internet Services documentation In Xerox CentreWare Internet...

Page 303: ...User Guide This appendix includes Printer Configurations and Options 304 Physical Specifications 307 Environmental Specifications 311 Electrical Specifications 312 Performance Specifications 313 Envir...

Page 304: ...p to SRA3 12 x 18 in Automatic 2 sided printing Duplex automatic document feeder with 110 sheet capacity Color touch screen control panel Must choose one of the following paper tray options 3 Tray mod...

Page 305: ...Proactive supplies management Support for AirPrint Wi Fi Direct Available Configurations Model 1 Sided 2 Sided Print Speed in ppm WorkCentre 7830 Multifunction Printer 30 color 30 black and white Wor...

Page 306: ...Tray with standard SRA3 12 x 18 in support 2000 A4 Letter sheets 2000 Sheet high capacity feeder Standard work surface One line and dual line fax kits Embedded PDL support for XPS Xerox Secure Access...

Page 307: ...pth 699 mm 27 5 in Height 1149 mm 45 2 in Weight 143 7 Kg 316 lb with 3 tray module Configuration with Office Finisher LX and Booklet Maker Width 1666 mm 65 6 in Depth 709 mm 27 9 in Height 1149 mm 45...

Page 308: ...ntre 7800 7800i Series Color Multifunction Printer User Guide Clearance Requirements Clearance Requirements for Base Configuration Note The clearance requirements do not change with the addition of th...

Page 309: ...orkCentre 7800 7800i Series Color Multifunction Printer 309 User Guide Clearance Requirements for Configuration with Office Finisher LX and Booklet Maker Clearance Requirements for Configuration with...

Page 310: ...Specifications 310 Xerox WorkCentre 7800 7800i Series Color Multifunction Printer User Guide Printer Clearance Requirements for Configuration with Professional Finisher and High Capacity Feeder...

Page 311: ...on Printer 311 User Guide Environmental Specifications Temperature Operating 10 32 C 50 90 F Optimum print quality 15 28 C 59 82 F Relative Humidity Operating 15 to 85 non condensing Elevation For opt...

Page 312: ...duct energy consumption helps combat smog acid rain and long term changes to the climate by decreasing the emissions that result from generating electricity ENERGY STAR settings are preset on Xerox eq...

Page 313: ...m WorkCentre 7845 Multifunction Printer 45 ppm 45 ppm WorkCentre 7855 Multifunction Printer 50 ppm 55 ppm Several factors affect print speed Paper orientation For faster print speeds load paper long e...

Page 314: ...vironment Health and Safety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For...

Page 315: ...Series Color Multifunction Printer 315 User Guide This appendix includes Basic Regulations 316 Copy Regulations 321 Fax Regulations 324 Product Safety Certification 328 Material Safety Data Sheets 32...

Page 316: ...his equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harm...

Page 317: ...ion Providing Environmental Solutions and Reducing Cost The following information has been developed to assist users and has been issued in relation to the European Union EU Energy Related Products Di...

Page 318: ...suitable for your printing needs ENERGY STAR The ENERGY STAR program is a voluntary scheme to promote the development and purchase of energy efficient models which help to reduce environmental impact...

Page 319: ...RoHS Regulation In compliance with Article 7 d we hereby certify it is in compliance with the EEE regulation EEE y netmeli ine uygundur Regulatory Information for 2 4 GHz Wireless Network Adapter This...

Page 320: ...ount of ozone produced is dependent on copy volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone Install the printer in a well ventilated room For more informati...

Page 321: ...ed States Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is necessary to reproduce a legal docum...

Page 322: ...that bear any of the following Registrant s information Earnings or Income Court Record Physical or mental condition Dependency Status Previous military service Exception United States military disch...

Page 323: ...overnment of a state other than Canada Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada Docum...

Page 324: ...information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the Telephone Company A plug and jack used to connect this equipment to the premises wiring a...

Page 325: ...anges something that affects the operation of the equipment they should notify you in order for you to make necessary modifications to maintain uninterrupted service If you experience trouble with thi...

Page 326: ...es does not exceed 5 For the Canadian REN value please see the label on the equipment European Union Radio Equipment and Telecommunications Terminal Equipment Directive The Facsimile has been approved...

Page 327: ...aling 5 Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise to bell tinkle or noise and cause a false answer condition If you encounter such problem...

Page 328: ...kCentre 7800 7800i Series Color Multifunction Printer User Guide Product Safety Certification This product is certified by various NRTLs NCBs to the following safety standards UL60950 1 CSA22 2 No 609...

Page 329: ...nter 329 User Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For t...

Page 330: ......

Page 331: ...Xerox WorkCentre 7800 7800i Series Color Multifunction Printer 331 User Guide This appendix includes All Countries 332 North America 333 European Union 334 Other Countries 336 C Recycling and Disposal...

Page 332: ...disposal may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the mar...

Page 333: ...rates an equipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox envi...

Page 334: ...eturn used electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase n...

Page 335: ...e waste handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you pur...

Page 336: ...Recycling and Disposal 336 Xerox WorkCentre 7800 7800i Series Color Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance...

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