Xerox PHASER 7500, Service Manual

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3-2 Phaser 7500 Printer Service Manual
Error Messages and Codes
Introduction
This chapter describes error messages and numeric codes displayed on the Control
Panel or listed on the Error History page. These error indications serve as the entry
point into the troubleshooting process.
Troubleshooting of problems not directly indicated by or associated with an error
message or Chain Link code is covered in “General Troubleshooting” on page 4-1.
Print quality problems are covered in “Print-Quality Troubleshooting” on page 5-1.
The printer tracks and reports errors in a number of ways. The two types of error
reporting discussed in this section include:
• Error messages and Chain Link codes display on the Control Panel
• Engine (fatal) and Jam Error logs display on the Control Panel or listed on the
Error History Report
Accessing Fault History
1. From the Control Panel, select Troubleshooting and press the OK button.
2. Select Service Tools and press the OK button.
3. Select Printer Status page and press the OK button.
4. The Printer Status page is printed.
5. The Fault Description is included in the last part of the page.
Fault History
The Fault History report provides a list of error messages and codes relating to Jam
errors and System (fatal) errors. The printer can retain up to 42 Jam errors and 42
System Fail errors.
Examples of Error message and Chain Link code:
• System Fail History
• Chain Link: 018-310
• Paper Jam History
• Paper Jam Type: IOT Remain Registration Jam