Getting Help
Phaser® 6180MFP Multifunction Printer
10-40
Getting Help
This section includes:
■
Control Panel Messages
on page 10-40
■
PrintingScout Alerts
on page 10-40
■
Online Support Assistant
on page 10-40
■
Web Links
on page 10-41
Xerox provides several automatic diagnostic tools to help you produce and maintain print
quality.
Control Panel Messages
The control panel provides you with information and troubleshooting help. When an error or
warning condition occurs, the control panel displays a message informing you of the problem.
For more information, see
Control Panel Error Messages
on page 10-32.
PrintingScout Alerts
PrintingScout is a tool that is included on the
Software and Documentation CD-ROM
. It
automatically checks the printer status when you send a print job. If the printer is unable to
print your job, PrintingScout automatically displays an alert on your computer screen to let
you know that the printer needs attention.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and
troubleshooting help to solve your printer problems. You can find solutions for print quality,
media jams, software installation, and much more.
To access the Online Support Assistant, go to
www.xerox.com/office/6180MFPsupport
.
