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Xerox Phaser 6128 MFP, User Manual

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Xerox Phaser 6128 MFP User Manual Download Page 132

Copy-Quality Problems

Phaser® 6128MFP Multifunction Printer

132

Copy is not crisp

Change to text mode:
1. Press the 

Copy

 button on the control panel.

2. Select 

Document Type

.

3. Select 

Text

.

4. Click 

OK

.

Copy color is not correct

Change the copy defaults on the control panel:
1. Press the 

Copy

 button on the control panel.

2. Select 

Lighten/Darken or Color Saturation.

3. Adjust the settings.
4. Click 

OK

.

Symptom

Reason/Action

Summary of Contents for Phaser 6128 MFP

Page 1: ...ion Italiano Guida dell utente Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning esky U iv...

Page 2: ...S and TrueType are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other coun...

Page 3: ...anel Layout 20 Information Pages 21 Power Saver Mode 22 Power Saver Mode 1 Printer 22 Power Saver Mode 2 System 22 More Information 23 3 Installation and Setup Installation and Setup Overview 26 Physi...

Page 4: ...er Trays 47 Setting Paper Types 47 Setting Paper Sizes 47 Loading Paper 48 Loading Paper in the Paper Tray 48 Loading Paper in the Manual Feed Slot 50 Selecting Printing Options 51 Selecting Printing...

Page 5: ...Scanning Images into an Application 83 Scanning an Image into a Windows Application TWAIN 83 Using the WIA Image Manager in a Windows Application 83 Scanning an Image into a Macintosh OS X Application...

Page 6: ...106 Using the Menu 106 Menu Configuration 107 Description of Menu Items 108 Default Settings 108 Tray Settings 111 Information Pages 112 Billing Meters 113 Admin Menu 113 System Setup 118 Menu List 12...

Page 7: ...nt 151 Web Links 152 11 Maintenance Cleaning the Printer 154 Cleaning the Document Glass 154 Cleaning the Exterior 154 Cleaning the Interior 155 Ordering Supplies 156 Consumables 156 Routine Maintenan...

Page 8: ...Union 170 South African Statement 170 New Zealand Telecom Warning Notice 170 Material Safety Data Sheet 172 C Printer Recycling and Disposal All Countries 173 European Union 173 Information for Users...

Page 9: ...terminal Do not use an extension cord or power strip Verify that the printer is plugged into an outlet that is capable of providing the correct voltage and power Review the printer s electrical speci...

Page 10: ...3 Call an authorized service representative Caution To reduce the risk of fire use only No 26 American Wire Gauge or larger telecommunication line cord Laser Safety With specific regard to lasers thi...

Page 11: ...6 in in front of the printer 10 cm 3 9 in on the left side of the printer 25 cm 9 8 in on the right side of the printer Operational Guidelines Do not block or cover the slots and openings on the print...

Page 12: ...ow all warnings and instructions marked on or supplied with the printer options and supplies Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisf...

Page 13: ...ear side of this printer is heavier than the front Be aware of this weight difference when moving the printer Do not place any food or liquids on the printer Caution Damage to the printer resulting fr...

Page 14: ...ls Marked on Printer Use caution or draws attention to a particular component See the manual s for information Hot surface on or in the printer Use caution to avoid personal injury It may take 40 minu...

Page 15: ...ifunction Printer 15 This chapter includes Main Components and Their Functions on page 16 Standard Features on page 18 Control Panel on page 19 Power Saver Mode on page 22 More Information on page 23...

Page 16: ...ns This section includes Front View on page 16 Rear View on page 17 Internal View on page 17 Front View 1 Automatic document feeder ADF tray 2 Output tray 3 Button for opening the front door 4 Power s...

Page 17: ...ernal View 1 ADF cover 2 Memory slot door open 3 USB port 4 Network connector 5 Phone out 6 Line in 7 Power reset circuit breaker 8 Power socket 1 Fuser 2 Imaging unit 3 Toner cartridges 4 Transfer un...

Page 18: ...eatures Phaser 6128MFP Configurations Features Printer Configuration 6128MFP Memory MB 384 Print Speed ppm Color Mono 12 16 Resolution dpi Standard 600 x 600 Enhanced 600 x 600 Ethernet Interface 10 1...

Page 19: ...Control Panel Phaser 6128MFP Multifunction Printer 19 Control Panel This section includes Control Panel Layout on page 20 Information Pages on page 21...

Page 20: ...tton Press to access directories of group or individual fax telephone numbers 13 Clear button Deletes a single character each time the button is pressed For use when entering email addresses and telep...

Page 21: ...To print information pages 1 On the control panel press the System button select Information Pages and then press the OK button 2 Select the information page you want to print then press the OK butto...

Page 22: ...tomatically cancels Power Saver Mode 1 once it receives data from the computer To cancel Power Saver Mode 1 manually press the Wake Up button Power Saver Mode 2 System Power Saver Mode 2 controls the...

Page 23: ...printer User Guide PDF Software and Documentation CD ROM Quick Start Tutorials English only www xerox com office 6128MFPdocs Video Tutorials www xerox com office 6128MFPdocs Recommended Media List Un...

Page 24: ...Phaser 6128MFP Multifunction Printer 24...

Page 25: ...Setup Overview on page 26 Physical Connection on page 27 Initial Setup at the Control Panel on page 28 Installing the Software on page 31 Setting up Scanning on page 37 See also English Only Online S...

Page 26: ...you must 1 Make sure the printer is set up correctly in an appropriate location and your printer is connected correctly 2 Configure settings in the Initial Setup menu on the control panel 3 Install so...

Page 27: ...RJ45 The printer must also be connected to a dedicated phone line to send and receive faxes Note Your printer can be connected directly to the computer using an Ethernet crossover cable category 5 RJ4...

Page 28: ...the printer If your network administrator requires a static IP addresses for the printer or you do not want the IP address of the printer to change you must assign a network address to the printer ma...

Page 29: ...etwork and the IP address shown on this page is not correct 1 Press the System button on the control panel 2 Select Information Pgs and press the OK button 3 Select Configuration and press the OK butt...

Page 30: ...il scanning is set up in CentreWare IS If you are connected via USB you can scan to a folder on your computer or scan into an application after you have installed the scan drivers and the Express Scan...

Page 31: ...onnected to a functioning network and receiving traffic the link LED is green and its amber traffic LED is flashing rapidly To install the driver 1 Insert the Software and Documentation CD ROM into yo...

Page 32: ...tallation window appears Select your printer from the list 7 Click Install when the Installation Options window appears 8 Click Finish when the installation is complete The print driver is installed N...

Page 33: ...n CD ROM is not available download the latest driver from www xerox com office 6128MFPdrivers 2 When the installation menu appears click Install Utilities and click Next 3 Accept the License Agreement...

Page 34: ...nter OSX Version 10 3 1 Open the Applications folder and open the Utilities folder 2 Open the Printer Setup Utility 3 Click Add 4 Confirm that the first drop down menu is set to Rendezvous for a netwo...

Page 35: ...5 Select IPP LPD or HP Jet Direct Socket from the Protocol list 6 Enter the printer s IP address in the Address field 7 Enter a Name for the printer 8 Select Xerox from the Print Using drop down list...

Page 36: ...ss Book Editor and Express Scan Manager are installed automatically when you install the scan driver For more information see Installing Drivers and Utilities Macintosh on page 33 Installing Other Dri...

Page 37: ...work location You can scan to a folder on your computer or scan into an application after you have installed scan drivers and the Express Scan Manager utility For more information about installing sca...

Page 38: ...select Built in Ethernet 9 Record your IP address You will need it when creating the address book entry 10 Click Show All and then click Accounts 11 Record your Short Name You will need it when creati...

Page 39: ...dress book entry is created You can now scan to a folder on your computer For more information see Scanning to a Shared Folder on Your Computer Network on page 80 Setting Up Scanning to an FTP Server...

Page 40: ...uthentication Please make sure to confirm authentication type login information and password You can now scan to an email address For more information see Scanning to Email on page 81 Setting Up Scann...

Page 41: ...age 45 Setting Paper Types and Sizes on page 47 Loading Paper on page 48 Selecting Printing Options on page 51 Printing on Specialty Media on page 55 Printing Custom Size on page 62 Printing Confident...

Page 42: ...Canada Coverage may vary outside these areas please contact your local representative for details See also Recommended Media List United States www xerox com paper Recommended Media List Europe www x...

Page 43: ...on the paper is completely dry Do not load originals above the MAX fill line Document Glass Use the document glass rather than the document feeder to copy or scan the following types of originals Pap...

Page 44: ...ratures and relative humidity Avoid attics kitchens garages and basements for storing paper Inside walls are drier than outside walls where moisture can collect Store paper flat Paper should be stored...

Page 45: ...Slot Paper Size Letter 8 5 x 11 in Legal 8 5 x 14 in Executive 7 25 x 10 5 in Folio 8 5 x 13 in 10 Commercial 4 1 x 9 5 in Monarch 3 8 x 7 5 in A4 210 x 297 mm A5 148 x 210 mm DL 110 x 220 mm C5 162 x...

Page 46: ...your reseller See also Recommended Media List United States www xerox com paper Recommended Media List Europe www xerox com europaper Table 2 Paper Tray Paper Size Letter 8 5 x 11 in Legal 8 5 x 14 in...

Page 47: ...el See also Description of Menu Items on page 108 Setting Paper Types Caution Paper type settings must match those of the actual paper loaded in the trays otherwise print quality problems can occur 1...

Page 48: ...es Make sure of the following points when loading paper in the paper tray You can load up to 250 sheets or a stack of paper 65 220 g m2 17 40 lb Bond 40 80 lb cover less than 15 mm high Sizes can star...

Page 49: ...ceup and top edge first into the paper tray Slide the width guides until they rest lightly against the edge of the paper stack Note Do not force the paper Be careful not to bend the paper When Size Mi...

Page 50: ...rd stock Glossy paper Labels Envelopes See also Printing on Specialty Media on page 55 This section describes how to feed paper in the manual feed slot 1 Slide the width guides of the manual feed slot...

Page 51: ...k the OK button to save your selections Note For more information about Windows printer driver options click the Help button on the printer driver tab to view the online help Selecting Options for an...

Page 52: ...ocument size paper type and tray selection 2 Sided Print Output Color Saved Settings Printer Status Image Options tab Image Quality Output Color Image adjustment image type image correction Image Sett...

Page 53: ...d printer settings To print jobs using specific printer settings click the applicable saved preset in the Presets list 3 Click Print to print the job See the following table for specific printing opti...

Page 54: ...yout direction Border Paper Handling Reverse page order Print all odd even Cover Page Cover pages Job Types Secure prints personal prints proof prints and saved prints Image Quality Print quality RGB...

Page 55: ...ore or during printing Avoid padded envelopes purchase envelopes that lie flat on a surface Remove air bubbles from the envelopes before loading by setting a heavy book on top of the envelopes If wrin...

Page 56: ...K 6 From Paper Size select the size of the original document 7 Select the Layout tab 8 From Fit to New Paper Size select the size of the envelope and then click OK 9 If the envelopes are loaded in the...

Page 57: ...inter Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unused sheets of labels to the original packaging and...

Page 58: ...er guides to fit the sheets Place the side to be printed facedown with the top of the sheets entering first Do not load more than 25 sheets 4 In the printer driver select either Labels as the paper ty...

Page 59: ...tray as the paper tray Printing Glossy Paper Glossy paper can be printed from any tray It can be printed on both sides To order paper transparencies or other specialty media contact your local resell...

Page 60: ...guides 2 Fan the glossy paper to release sheets that are stuck together 3 Insert the glossy paper into the paper tray and adjust the paper guides to fit the paper Place the side to be printed faceup...

Page 61: ...inward to fit the paper 4 On the control panel select the glossy paper type a Press the System button to display the System screen b Select Tray Settings and then press the OK button c Select the tray...

Page 62: ...r s password only allows users with administrator rights to change the settings Users without the rights of administrator can only check the contents When configuring the Custom Paper Size dialog box...

Page 63: ...Properties dialog box differs according to the application software Refer to the manual of your respective application software 1 From the File menu select Print 2 Select this printer as the printer t...

Page 64: ...ollows Follow the steps for the secure print settings at the computer and send data to the printer for printing Then follow the steps for the output procedure at the printer to output the printed page...

Page 65: ...e Forward Arrow button to accept that digit Note The digit becomes an asterisk after you press the Forward Arrow button 6 Repeat Step 4 for each digit of the password and then press the OK button 7 If...

Page 66: ...of Print using the PCL print driver is as follows First of all carry out the proof print settings at the computer and send data to the printer for printing Then carry out the output procedure at the p...

Page 67: ...then press the OK button 5 If you submitted more than one proof print job select the name of the job that you want to print and then press the OK button 6 Select Print and Delete or Print and Save an...

Page 68: ...Phaser 6128MFP Multifunction Printer 68...

Page 69: ...Phaser 6128MFP Multifunction Printer 69 This chapter includes Basic Copying on page 70 Adjusting Copying Options on page 71 Copying 5...

Page 70: ...e 71 4 Press the green Start button If you placed originals in the document feeder copying continues until the document feeder is empty Note Print jobs are interrupted when users make copies Printing...

Page 71: ...lack white 1 Press the Copy button 2 Press the Color Mode button on the printer control panel to change the selection to Color or B W Black White Note The Color Mode will return to the default setting...

Page 72: ...Copy Defaults and then press the OK button 4 Press the Down Arrow button until the desired option appears and then press the OK button 5 Select the desired setting and then press the OK button 6 Repea...

Page 73: ...the Sharpness To adjust the sharpness of the copied image 1 On the printer control panel press the Copy button 2 Select Sharpness and then press the OK button 3 Select the sharpness setting Sharper N...

Page 74: ...xposure level and then press the OK button Adjusting Color Balance The Color Balance control allows you to adjust the print color of your printer Three density settings exist for each of the four colo...

Page 75: ...l copy jobs only Setting the Margins for All Jobs 1 On the printer control panel press the System button 2 Select Defaults Settings and then press the OK button 3 Select Copy Defaults and then press t...

Page 76: ...g Output Adjustments You can change the following output adjustment settings Collating Copies on page 76 Collating Copies When you make several copies of a multi page document you can collate the outp...

Page 77: ...anning to a Shared Folder on Your Computer Network on page 80 Scanning to Email on page 81 Scanning to a FTP Server on page 82 Scanning Images into an Application on page 83 Adjusting Scanning Options...

Page 78: ...ned as shown below Document Feeder Insert originals faceup with the top of the page entering the feeder first Adjust the paper guides so they fit against the originals Document Glass Life the document...

Page 79: ...USB and then press the OK button 3 Select File Format a Press the OK button b Press the Up Arrow or Down Arrow button to select the format c Press the OK button 4 Press the Start button A Xerox Phaser...

Page 80: ...you haven t created a shared folder and an address for the printer to use see Setting Up Scanning to a Computer on page 80 To scan to a computer on a network 1 On the printer control panel click the S...

Page 81: ...ess Book select Address Book and then press OK To select a group email address in the Address Book select Email Group and then press the OK button When using the Address Book press the Up Arrow or Dow...

Page 82: ...ver 1 On the printer control panel click the Scan button 2 Select Server FTP and then press the OK button 3 Select Scan to and then press the OK button 4 Press the Up Arrow or Down Arrow button to sel...

Page 83: ...per source drop down menu Document Glass or Document Feeder 4 Specify the other scanner driver settings as desired Note For more information click the Help button to view the online help 5 Click the S...

Page 84: ...ou want to place the image in 2 Select the application s menu item to acquire the image For example if you are using Word to place an image in a document a Select Insert b Select Picture c Select From...

Page 85: ...press the OK button 3 Select Scan Defaults and then press the OK button 4 Select Color and then press the OK button 5 Change the color setting to either Color or Black White and then press the OK but...

Page 86: ...the OK button 5 Select the type and then press the OK button Available types PDF factory default MultiPageTIFF TIFF JPEG Automatically Suppressing Background Variations When you are using originals p...

Page 87: ...hrough the menu of settings 3 Change the selected setting and then press the OK button 4 Press the Start button to begin the scan To temporarily change a scan setting when scanning to a computer 1 Pre...

Page 88: ...Phaser 6128MFP Multifunction Printer 88...

Page 89: ...Address Book When Faxing on page 92 Selecting Fax Options for Single Jobs on page 97 Fax Configuration on page 99 Managing Fax Functions on page 100 See also Installation and Setup Overview on page 2...

Page 90: ...one number and then press the Start button If you use the document feeder the printer scans the pages and transmits the fax If you use the document glass the printer scans the page and then transmits...

Page 91: ...ansmission report is not generated 5 Click OK 6 In the Print window click OK A new dialog opens displaying Recipient Setting 7 Add recipients to the Recipient List For more information click the Help...

Page 92: ...ss Book on page 93 Adding an Individual Address Book Entry There are two ways to create address book entries Create the address with CentreWare IS requires Ethernet connection Create the address with...

Page 93: ...ote The first eight entries in the Address Book correspond to the eight one touch buttons found on the left side of the printer control panel 4 Type in a value for Name and Phone Number 5 To add this...

Page 94: ...SB connection Using CentreWare IS to Create a Group To create a fax group using CentreWare IS 1 Select the Address Book tab on the printer s CentreWare IS home page 2 Under Address Book on the left co...

Page 95: ...s press and hold the Ctrl key while making selections 6 Click OK when you have finished adding group members 7 Click OK a second time to create the group 8 Confirm the group members and then click OK...

Page 96: ...embership button 5 Use the Add and Delete buttons to edit the group 6 Press the OK button 7 Press the OK button again 8 Confirm the group members and then click OK 9 On the File menu select Save all T...

Page 97: ...or darken an image when it is faxed 1 On the printer control panel press the Fax button 2 Select Lighten Darken and then press the OK button 3 Press the Forward Arrow or Back Arrow to lighten or dark...

Page 98: ...8MFP Multifunction Printer 98 Selecting a Fax Cover Page To attach a fax cover page when sending a fax 1 On the printer control panel press the Fax button 2 Select Fax Cover Page and then press the OK...

Page 99: ...ess the OK button 4 Press the Up Arrow or Down Arrow button to select the setting you want to change 5 Change the settings and when finished press the Exit button Fax Configuration To access settings...

Page 100: ...ptions and then press the OK button Print Always A transmission report is always printed Print at Error A transmission report is only printed when an error occurs with the fax transmission Not Print A...

Page 101: ...following options and then press the OK button Disable This option turns off the Secure Receive Lock option if it is on Enable This option turns on the Secure Receive Lock option if it is off 9 If yo...

Page 102: ...This option turns off the Scan Fax Lock option if it is on Enable This option turns on the Scan Fax Lock option if it is off 9 If you want to change your password select Change Password and then press...

Page 103: ...Copy Fax Scan to Email Scan to PC Printing Fax Reports Several fax reports are available to provide information about faxing activities directories and pending jobs The Speed Dial report and the Addre...

Page 104: ...control panel press the Fax button 2 Select Fax To and then press the OK button 3 Use the alphanumeric keypad to enter the fax number When entering a fax number using the alphanumeric keypad press th...

Page 105: ...Phaser 6128MFP Multifunction Printer 105 This chapter includes Control Panel Menus on page 106 Description of Menu Items on page 108 Menu List on page 124 Control Panel Menus 8...

Page 106: ...ack Arrow button moves one level upwards Switch between menu or items in the same level Up Arrow button displays the previous menu or item or Down Arrow button displays the next menu or item Move the...

Page 107: ...Billing Meters menu to display the printed paper counts on the control panel Admin Menu Phone Book Use this menu to create delete address book entries Print Language Use this menu to specify PCL Sett...

Page 108: ...ation Pages on page 112 Billing Meters on page 113 Admin Menu on page 113 Default Settings There are three submenus under the Default Settings menu Copy Defaults Scan Defaults and Fax Defaults Use the...

Page 109: ...color levels of your copies Auto Exposure Turns Auto Exposure on and off when copying Auto Exposure suppresses the document background of off white colored paper It also helps suppress show through w...

Page 110: ...ss Specifies the sharpness of the scanned image Contrast Specifies the contrast of the scanned image Auto Exposure Turns Auto Exposure on and off when scanning Auto Exposure suppresses the document ba...

Page 111: ...to enter the fax number Resolution Specifies the resolution of the fax Lighten Darken Lightens or darkens the scanned image Delayed Start Specifies the time delay before sending a fax job Up to 23 hou...

Page 112: ...uration and network information Print this report to check whether optional accessories have been correctly installed PCL Fonts List Prints information on PCL fonts and samples of these fonts PCL Macr...

Page 113: ...tings System Setup Maintenance Secure Settings Admin Reports Scan to Email Phone Book Use this menu to create and delete speed dial and group dial numbers Item Description Total Impression Displays th...

Page 114: ...specify a value between 6 00 and 24 00 in increments of 0 01 Form Line Specifies the form line the number of lines per form The default is 64 You can specify a value between 5 and 128 in increments o...

Page 115: ...e operator panel IP Address Network Mask Gateway Address These items are used to check the addresses that have been obtained automatically or to specify addresses manually Enter the address in the for...

Page 116: ...e the printer will monitor the fax signal and pick up the line if there are fax tones If the phone communication in your country is serial this mode is not available DRPD Mode Before using the Distinc...

Page 117: ...Specifies the sender name to be recorded in the sender report Your Fax Number Specifies your telephone number which is printed at the top of each page sent from your printer Fax Cover Page When set t...

Page 118: ...ssion caused by problems such as a noisy telephone line Extel Hook Thresh Specifies the threshold value for the external telephone Modem Speed Specifies the fax modem speed Country Specifies the count...

Page 119: ...one Set the time zone based on Coordinated Universal Time UTC for your location Alert Tone Specifies whether to turn on the alarm when an error occurs in the printer You cannot adjust the sound volume...

Page 120: ...paper Bottom Right Prints the user ID on the bottom right of the sheet of paper Print Text Specifies whether the printer outputs PDL data which is not supported by the printer as text when the printe...

Page 121: ...not allocate memory for using the secure print and proof print features Size Mismatch Specifies the action to take when the driver paper size settings do not match the control panel size settings Off...

Page 122: ...s even after the power is turned off After executing this function and restarting the printer all the menu parameters are reset to their default values You cannot execute this menu during printing You...

Page 123: ...ble the Scan to Email function Item Description Speed Dial Prints a report of the speed dial numbers Address Book Prints a report of the address book email addresses Server Address Prints a report of...

Page 124: ...ss the System button select Information Pages and then press the OK button 2 Select Menu Map and then press the OK button to print Print the Menu Map to see other information pages available for print...

Page 125: ...Phaser 6128MFP Multifunction Printer 125 This chapter includes Print Quality Problems on page 126 Copy Quality Problems on page 131 Color Registration on page 133 Print Quality 9...

Page 126: ...Remove the protective sheet from the imaging unit Confirm that all yellow shipping ribbons have been removed from the right side of the imaging unit Replace the imaging unit Faded printouts Multiple...

Page 127: ...pecifications and replace if necessary There is dirt in the paper path Print several blank sheets Vertical black or color streaks Multiple colored streaks or lines The transfer unit or fuser is old or...

Page 128: ...toner cartridges C M Y K meet specifications and replace if necessary The transfer unit is old or damaged Replace the transfer unit The high voltage supply is defective See the Xerox Support website w...

Page 129: ...r assistance Vertical blanks The laser is being blocked Remove the imaging unit and clean all debris from the laser len s with a lint free cloth The toner cartridges are not Xerox toner cartridges Che...

Page 130: ...ies or Preferences button 2 Click the Image Options tab 3 Click the Image Settings button at the bottom of the page 4 Adjust the settings until you are satisfied with your color balance 5 If you still...

Page 131: ...flatbed scanner document glass When scanning the debris creates a spot on the image Clean the glass with a lint free cloth For more information see Cleaning the Document Glass on page 154 The reverse...

Page 132: ...ess the Copy button on the control panel 2 Select Document Type 3 Select Text 4 Click OK Copy color is not correct Change the copy defaults on the control panel 1 Press the Copy button on the control...

Page 133: ...ss the Up Arrow or Down Arrow button until Auto Adjust is displayed and then press the Forward Arrow or OK button 6 Press the Up Arrow or Down Arrow button to select Yes when Are you sure is displayed...

Page 134: ...ow or OK button 5 Press the Up Arrow or Down Arrow button until Enter Number is displayed then press the Forward Arrow or OK button 6 Press the Up Arrow or Down Arrow button to select either Fast Scan...

Page 135: ...cludes Paper Jams on page 136 Problems With the Printer on page 142 Control Panel Error Messages on page 145 Getting Help on page 151 See also Troubleshooting video tutorials at www xerox com office 6...

Page 136: ...ge and instructions for properly loading paper in the trays Caution When removing jammed paper make sure that no pieces of torn paper are left in the printer A piece of paper remaining in the printer...

Page 137: ...printer Confirm that there are no scraps of paper left inside Caution Prolonged exposure to light may damage the Imaging Unit 3 Close the front cover 4 Remove the tray from the printer and then carefu...

Page 138: ...ray or the inside of the printer Paper Jams at the Automatic Document Feeder Note Paper jams at the ADF can happen if the document feed tray is overfilled or the paper is curled Fill the document feed...

Page 139: ...n Printer 139 2 Open the ADF cover 3 If the paper jam is in the paper feed area remove the paper by carefully pulling it up 4 If the paper jam is at the paper exit area turn the dial to remove the pap...

Page 140: ...nt cover 2 Lift the levers at both ends of the fuser and remove the jammed paper If the paper is torn remove any scraps of paper remaining inside the printer Warning Some components inside the printer...

Page 141: ...from the printer and then carefully pull out any jammed paper remaining inside the printer 5 Insert the tray into the printer and push until it stops Caution Do not use excessive force on the tray do...

Page 142: ...the power cord connected to a power outlet with the correct voltage Connect the printer exclusively to a power outlet with a suitable voltage and current rating Is the printer connected to an uninterr...

Page 143: ...ee the Online Help for the print driver Condensation has occurred inside the printer Turn the printer on and leave it on for at least one hour to get rid of the condensation If the problem continues r...

Page 144: ...rinter on a flat stable surface The paper tray is not inserted properly Push the paper tray completely into the printer There is a foreign object inside the printer Turn off the printer and remove the...

Page 145: ...amage or malfunction Turn off printer Reinstall the fuser 010 317 Insert Fuser Restart Printer The fuser is not installed Turn off printer Install the fuser Replace XXX Cartridge Toner Cartridge The t...

Page 146: ...es not conform to the printer you are using this message appears Press the Cancel button to cancel the print job Make sure that the configuration of the printer on the print driver conforms to the pri...

Page 147: ...N Error NNN NNN relates to printer problems Turn the printer off and then on If the error continues refer to the Xerox Support website www xerox com office 6128MFPsupport 116 316 Restart Printer Addit...

Page 148: ...a folder called colorscans inside the scans folder type colorscans SMTP Connection Failed 016 764 The printer cannot find the email server specified Confirm the server address and authentication Inval...

Page 149: ...e document guides are not adjusted to the width of the document Slide the document guides to fit the width of the document The fax received by the recipient is blurry The document is incorrectly posit...

Page 150: ...received fax is blank There may be a problem with the telephone connection or with the caller s fax machine Check that the machine can make clean copies If it can have the caller send the fax again Th...

Page 151: ...intingScout Alerts PrintingScout is a tool that is included on the Software and Documentation CD ROM It automatically checks the printer status when you send a print job If the printer is unable to pr...

Page 152: ...d much more www xerox com office 6128MFPsupport Supplies for your printer www xerox com office 6128MFPsupplies A resource for tools and information such as interactive tutorials printing templates hel...

Page 153: ...e Printer on page 154 Ordering Supplies on page 156 Checking Page Counts on page 157 Moving the Printer on page 158 See also Maintenance video tutorials at www xerox com office 6128MFPdocs Replacing s...

Page 154: ...of cleaning agent to clean the glass Wipe the glass in one direction to move any debris to the edge of the glass Cleaning the Exterior Clean the exterior of the printer about once a month Wipe the par...

Page 155: ...Warning Never touch a labeled area found on or near the heat roller in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it by yourself to avoid i...

Page 156: ...s The control panel displays a warning when the supply nears its replacement time Verify that you have replacements on hand It is important to order these supplies when the messages first appear to av...

Page 157: ...h the Color Auto setting the data is printed in color even if it appears to be black and white data on the monitor In this case the Color Impressions meter is increased Note Grayscale images printed w...

Page 158: ...3 9 lb When moving the equipment make sure that there are two or more persons carrying it When lifting the printer be sure to observe the following points Failure to do so may cause the printer to fal...

Page 159: ...nt electric shock never touch the power plug with wet hands When removing the power cord make sure that you pull the plug and not the cord Pulling the cord can damage it which can lead to fire or elec...

Page 160: ...and move it gently Note If the printer is to be moved over a long distance remove the imaging units and toner cartridges to prevent toner from spilling and the printer should be packed inside a box F...

Page 161: ...adjustment 2 Continuous print speed of documents that are all in letter or A4 Resolution Data processing resolution 600 x 600 dpi 25 4 dots mm Multivalued 25 4 dots mm Output resolution 600 dpi 25 4...

Page 162: ...Phaser 6128MFP Multifunction Printer 162...

Page 163: ...6128MFP Multifunction Printer 163 This chapter includes Basic Regulations on page 164 Copy Regulations on page 165 Fax Regulations on page 168 Material Safety Data Sheet on page 172 Regulatory Informa...

Page 164: ...ate the receiver Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your resell...

Page 165: ...tion of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is in black and white a...

Page 166: ...overnment or bank 3 Exchequer bill paper or revenue paper 4 The public seal of Canada or of a province or the seal of a public body or authority in Canada or of a court of law 5 Proclamations orders r...

Page 167: ...ty of making such reproductions Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent o...

Page 168: ...ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for deta...

Page 169: ...our alarm equipment If you have questions about what will disable alarm equipment consult your Telephone Company or a qualified installer Canada Note The Industry Canada label identifies certified equ...

Page 170: ...te Although this product can use either loop disconnect pulse or DTMF tone signaling it is recommended that it is set to use DTMF signaling DTMF signaling provides reliable and faster call setup Modif...

Page 171: ...ective hand over of a call to another device connected to the same line 7 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated wi...

Page 172: ...Material Safety Data Sheet For Material Safety Data information regarding your Phaser 6128MFP printer go to United States and Canada www xerox com msds European Union www xerox com environment_europe...

Page 173: ...andling may apply please see www dtsc ca gov hazardouswaste perchlorate European Union Some equipment may be used in both a domestic household and a professional business application Domestic Househol...

Page 174: ...ces and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling For more information about collection and recycling of...

Page 175: ...blishes compliance with the requirements set out by the Directive Removal Batteries should only be replaced by a MANUFACTURER approved service facility North America Xerox operates an equipment takeba...

Page 176: ...mbers 90 checking printed pages how to check the meter 157 cleaning printer 154 printer exterior 154 printer interior 155 clearance location of the printer 11 clearing faxes 101 collating copies 76 co...

Page 177: ...ing a fax 97 dial directory report 103 dialing fax numbers inserting letters or numbers 90 inserting pauses 90 104 directory individual 92 Disposal 174 document feeder 90 glass 70 90 document glass 43...

Page 178: ...storage 44 paper usage 42 printing safety 12 using the document glass 43 H help resources 23 how to check the meter 157 I illegal copying 165 illegal faxing 168 images adjusting 72 adjusting placemen...

Page 179: ...PrintingScout 151 meters total page counts 157 mode power saver 22 exiting 22 moving printer 158 multiple images on a page 75 N N Up placing multiple images on a page 75 O Online Support Assistant 15...

Page 180: ...r Quality tab 51 safety guidelines 12 secure faxes 101 selecting individual job printing options Macintosh 53 Windows 51 selecting options 51 selecting printing preferences Windows 51 printing confide...

Page 181: ...acintosh 53 Windows 51 printing preferences Windows 51 setup scanning to a shared folder 37 scanning to an FTP server 39 scanning to email 40 software installing 31 specialty media 55 custom size pape...

Page 182: ...1 web links 152 information 23 website resources 152 WIA image manager 83 Windows importing scanned images into an application 83 printing options 51 selecting printing options for an individual job 5...

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