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Service Call Procedures
WorkCentre Pro 412, FaxCentre F12 &
3/03
2-1
WorkCentre M15/M15i
2. Service Call Procedures
SCP 1 Initial Actions
The Service Call Procedures section is used to identify a suspected problem with the machine.
Start a service call with Initial Actions and end with SCP 6 Final Actions.
Initial Actions are used to gather information of the machine performance.
Procedure
Warning
Switch off the power to the machine and disconnect the power cord from the outlet while perform-
ing tasks that do not need the electricity on. Electricity can cause death or injury.
NOTE: Ignore any references in this manual to options not installed on the machine.
NOTE: If the machine is equipped with FAX, do not service or interrupt power until the jobs in the FAX
Queue are completed, or the FAXs in the queue may be lost.
1.
Take note of symptoms, error messages or error codes.
2.
Ask the operator to describe or demonstrate the problem.
3.
If the problem is the result of incorrect operator action, refer the operator to the user documentation.
4.
Make sure that:
a. The power cord is connected to the wall outlet and to the machine.
b. Documents are not loaded.
c. Paper is loaded correctly and all paper trays and covers are closed.
d. The telephone line cable is connected correctly between the line socket and the wall jack.
e. The telephone line is good.
f. Connection cable between the machine and any computer or computer network is correctly con-
nected and in good condition.
5.
Check the machine service log book for any previous actions that may be relevant to the call.
6.
Either perform SCP 2 First Call Actions or SCP 3 Normal Call Actions.
SCP 2 First Call Actions
First Call Actions are used for the first service call.
Procedure
Perform the following:
1.
Check the machine configuration with the customer. Check that all required hardware and software is
installed and / or enabled.
2.
Check that all the relevant machine settings are correctly entered.
3.
If a fault is present, go to SCP 3 Normal Call Actions. If there is no fault present, go to SCP 6 Final
Actions.
Summary of Contents for FaxCentre F12
Page 8: ...Table of Contents TOC 6 3 03 WorkCentre Pro 412 FaxCentre F12 WorkCentre M15 M15i ...
Page 44: ...Circuit Description 5 6 3 03 WorkCentre Pro 412 FaxCentre F12 WorkCentre M15 M15i ...
Page 45: ...Circuit Description WorkCentre Pro 412 FaxCentre F12 3 03 5 7 WorkCentre M15 M15i ...
Page 46: ...Circuit Description 5 8 3 03 WorkCentre Pro 412 FaxCentre F12 WorkCentre M15 M15i ...
Page 47: ...Circuit Description WorkCentre Pro 412 FaxCentre F12 3 03 5 9 WorkCentre M15 M15i ...
Page 48: ...Circuit Description 5 10 3 03 WorkCentre Pro 412 FaxCentre F12 WorkCentre M15 M15i ...
Page 49: ...Circuit Description WorkCentre Pro 412 FaxCentre F12 3 03 5 11 WorkCentre M15 M15i ...
Page 50: ...Circuit Description 5 12 3 03 WorkCentre Pro 412 FaxCentre F12 WorkCentre M15 M15i ...
Page 170: ...Disassembly and Reassembly 6 58 3 03 WorkCentre Pro 412 FaxCentre F12 WorkCentre M15 M15i ...
Page 380: ...XEROX EUROPE ...