Introduction
WorkCentre Pro 412, FaxCentre F12 &
3/03
1-5
WorkCentre M15/M15i
1-4 Heath and Safety Incident Reporting
I. Summary
This standard defines requirements for notification of health and safety incidents involving Xerox products
(equipment and materials) at customer locations.
II. Scope
Xerox Corporation and subsidiaries worldwide.
III. Objective
To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox
regulatory compliance.
IV. Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or property dam-
age. Examples of incidents include machine fires, smoke generation, physical injury to an operator or ser-
vice representative. Alleged events and product conditions are included in this definition.
V. Requirements
Initial Report:
1.
Xerox organisations shall establish a process for individuals to report product incidents to EH&S within
24 hours of becoming aware of the event.
2.
The information to be provided at the time of reporting is contained in Appendix A (Health and Safety
Incident Report involving a Xerox product).
3.
The initial notification may be made by any of the following methods:
•
For incidents in North America and Developing Markets West (Brazil, Mexico, Latin American
North and Latin American South):
Phone* EH&S at: 1-800-828-6571.
•
Electronic mail EH&S at: [email protected].
•
Fax EH&S at: 1-585-422-6449 [intelnet 8*222 6449].
•
For incidents in Europe and Developing Markets East (Middle East, Africa, India, China and
Hong Kong):
•
Phone* EH&S at: +44 (0) 1707 353434.
•
Electronic mail EH&S at: [email protected].
•
Fax EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914].
*Initial notification made by phone must be followed within 24 hours by a completed incident report and
sent to the indicated electronic mail address or fax number.
NOTE:
If sending a fax, please also send the original via internal mail.
Responsibilities for resolution:
1.
Business Groups/Product Design Teams responsible for the product involved in the incident shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.
2.
Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any associated
equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by EH&S and/or the Business Divi-
sion.
c. Implement all safety retrofits.
Summary of Contents for FaxCentre F12
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