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DOCUCOLOR 12 SYSTEM ADMINISTRATION GUIDE

XIX

CONTENTS

1

2

3

4

5

6

7

4. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Cleaning the Touch Screen  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Cleaning the Document Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Cleaning the Document Glass Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Cleaning the Edit Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Supply replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Replacing the Dry Ink Cartridge . . . . . . . . . . . . . . . 4-6
Replacing the Dry Ink Waste Container . . . . . . . . . 4-9
Replacing the Developer Waste Container. . . . . . 4-12
Replacing the Copy/Print Cartridge  . . . . . . . . . . . 4-15
Replacing the Fuser Oil Cartridge  . . . . . . . . . . . . 4-19
Replacing the Cleaning Web  . . . . . . . . . . . . . . . . 4-24

Calling for Service  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29

Supplies to keep on hand . . . . . . . . . . . . . . . . . . . 4-30
Recommended papers and transparencies  . . . . . 4-31
Replacement Manuals (USA market only) . . . . . . 4-31

Summary of Contents for DocuColor a2

Page 1: ...Xerox DocuColor 12 Digital Color Printer Copier System Administration Guide The Document Company Xerox...

Page 2: ...ensee of all the trademarks Other company brands and product names may be trademarks or registered trademarks of their respective companies and are also acknowledged PANTONE Colors generated by the Do...

Page 3: ...l outlet Do not use an extension cord If you do not know whether or not an outlet is grounded consult a qualified electrician Do not use a ground adapter plug to connect this equipment to an electrica...

Page 4: ...utlet Call an authorized Xerox service representative to correct the problem The machine emits unusual noises or odors The power cord is damaged or frayed A wall panel circuit breaker fuse or other sa...

Page 5: ...exposure to laser radiation This equipment complies with international safety standards With specific regard to laser safety the equipment complies with performance standards for laser products set b...

Page 6: ...the copier printer and could create a dangerous condition Use the supplies and cleaning materials only as directed in this manual Keep all of these materials out of the reach of children Do not remove...

Page 7: ...copier printer The use of unsuitable materials may result in poor performance of the machine and possibly a hazardous situation Follow all warnings and instructions that are marked on or supplied with...

Page 8: ...mbol These areas may be very hot and could cause personal injury If you need any additional safety information concerning the machine or materials contact your Xerox representative Ozone safety This p...

Page 9: ...guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equip...

Page 10: ...ference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction...

Page 11: ...tional safety regulations All system ports meet the Safety Extra Low Voltage SELV circuits for connection to customer owned devices and networks Additions of customer owned or third party accessories...

Page 12: ...er states related to electromagnetic compatibility Changes or modifications to this equipment not specifically approved by Xerox Europe may void the user s authority to operate the equipment Shielded...

Page 13: ...e required to take adequate measures Changes or modifications to this equipment not specifically approved by Xerox Europe may void the user s authority to operate the equipment Shielded cables must be...

Page 14: ...encies of the government such as FHA etc Bonds U S Savings Bonds may be photo graphed only for publicity purposes in connec tion with the campaign for the sale of such bonds Internal Revenue Stamps If...

Page 15: ...s Foreign Passports may be photo graphed 7 Immigration Papers 8 Draft Registration Cards 9 Selective Service Induction Papers that bear any of the following Registrant s information Earnings or Income...

Page 16: ...brands seals wrappers or designs used by or on behalf of the Government of Canada or of a prov ince the government of a state other than Canada or a department board Commission or agency estab lished...

Page 17: ...ency ENERGY STAR is a US registered trademark The ENERGY STAR program is a team effort between the Environment Protection Agency and the office equipment industry to promote energy efficient personal...

Page 18: ...ronmental Choice program in 1988 to help consumers identify environmentally responsible products and services Copier printer and fax products must meet energy efficiency and emissions criteria and exh...

Page 19: ...llegal in the USA XII It s Illegal in Canada XIV Environmental Notices in the USA XV Environmental Notices in Canada XVI 1 About this manual 1 1 Conventions used in this manual 1 2 2 Managing counts a...

Page 20: ...Type 3 15 Lighten Darken 3 16 Output Color 3 16 Color Shift 3 17 Saturation 3 17 Variable Color Balance Yellow Magenta Cyan Black 3 18 Sharpness 3 19 Margin Shifts for Side 1 and Side 2 3 20 Corner S...

Page 21: ...5 Supply replacement 4 6 Replacing the Dry Ink Cartridge 4 6 Replacing the Dry Ink Waste Container 4 9 Replacing the Developer Waste Container 4 12 Replacing the Copy Print Cartridge 4 15 Replacing t...

Page 22: ...CONTENTS XX DOCUCOLOR 12 SYSTEM ADMINISTRATION GUIDE 1 2 3 4 5 6 7...

Page 23: ...eens Finally the System Administrator is generally the one person trained to perform maintenance tasks order supplies and perform removal replacement procedures The System Administration guide therefo...

Page 24: ...NOTE Notes provide extra information that may be helpful to your understanding or performance of procedures KEY POINT The key symbol draws your attention to important additional information hints or...

Page 25: ...s such as dry ink or fuser oil Any user can check these counts The System Administrator also confirms and edits accounts and has the option to delete accounts or change the system administration passw...

Page 26: ...color copies 1 Press the Administration button above the numeric keypad to display the Access screen as illustrated in Figure 2 2 Touch the Meters icon to display the Meters screen as illustrated in F...

Page 27: ...istration button above the numeric keypad to display the Access screen as illustrated in Figure 4 2 Touch the Consumables Status icon to display the Consumables Status screen as illustrated in Figure...

Page 28: ...strator can perform the following tasks in the Auditron Administration Mode Create Modify User Accounts Auditron Access Edit Accounts Reset Accounts Auditron Administrator Password NOTE To access any...

Page 29: ...r Password screen as illustrated in Figure 6 3 Use the numeric keypad to enter the correct password and touch Enter on the Touch Screen to display the Auditron Administration screen as illustrated in...

Page 30: ...tton in the Auditron Administration mode You cannot program jobs while in the Auditron Administration mode Exiting the Auditron Administration mode To exit the Auditron Administration mode touch the C...

Page 31: ...word account limit or restrictions 1 On the Auditron Administration screen touch Create Modify User Accounts to display the Create Modify User Accounts screen as illustrated in Figure 8 2 Perform one...

Page 32: ...unt before you edit enter or change its password account limit or restrictions 1 On the Auditron Administration screen touch Edit Accounts to display the Edit Accounts screen as illustrated in Figure...

Page 33: ...th Keypad button Touch the Enter button The account limit is displayed Assign Restrictions Touch the appropriate button to indicate whether the account has No Restrictions can make Color Only copies o...

Page 34: ...ing To delete all current Auditron accounts touch Delete All Accounts To reset current copy counts for all accounts to zero touch Reset Copy Counters To remove copy count limits touch Disable All Copy...

Page 35: ...ser screens are inaccessible 1 On the Auditron Administration screen touch Auditron Access to display the Auditron Access screen as illustrated in Figure 12 2 Perform one of the following To use the A...

Page 36: ...nistration screen touch Auditron Administrator Password to display the Auditron Administrator Password screen as illustrated in Figure 14 2 Enter a value from the numeric keypad into the New password...

Page 37: ...register custom colors The Tools screen illustrated in Figure 1 is displayed when you enter the Tools Mode From this screen you can access and change options for the following features Tray Management...

Page 38: ...E 1 2 3 4 5 6 7 This chapter helps you enter and exit Tools Mode and provides information and procedures for each of the features listed above to help you customize the DocuColor 12 KEY POINT Touch Cl...

Page 39: ...s the Clear All button in the Tools Mode You cannot program jobs while in the Tools Mode 1 Press the Administration button Figure 2 above the numeric keypad to display the Access screen illustrated in...

Page 40: ...ized individuals do not have access to Tools Mode To close the window without entering a password touch Close After you have entered the correct password the Tools screen displays as illustrated in Fi...

Page 41: ...3 and 4 and the current type of stock normal heavyweight or transparency separators that is in each tray NOTE Do not run heavyweight paper from Paper Tray 1 1 On the Tools screen touch the Tray Manag...

Page 42: ...eight paper from Paper Tray 1 The only option on the Tray 1 detail screen is Normal The Auto Tray Setup Switching option set through Auto Paper Select must be disabled before you can select the Heavyw...

Page 43: ...to another tray with the same size and type of paper when the first tray runs out of paper NOTE To enable Auto Tray Switching ensure that more than one tray is configured for the same size paper and f...

Page 44: ...Save to display the Auto Tray Setup screen If necessary repeat steps 3 and 4 for another paper tray 6 To enable or disable Auto Tray switching use the up and down arrows to highlight the Auto Tray Sw...

Page 45: ...Enlarge Original Type Image Quality Settings Margin Shift Edge Erase Original Orientation 2 Sided Copy and Multiple Up The first Feature Defaults screen is illustrated in Figure 13 Because these proc...

Page 46: ...er of screens For example 1 4 indicates you are viewing the first of four Feature Defaults screens To display items on other screens touch the Next Page button or Previous Page button 3 To change the...

Page 47: ...Enlarge This option allows you to designate the default reduction or enlargement Selecting Auto enables the copier printer to determine the reduction or enlargement percentage to use based on the size...

Page 48: ...n Figure 17 original types include Photo Text Most original documents consist of both text and graphics Text Most original documents consist of words with few detailed graphics Photo Most original doc...

Page 49: ...for the kind of photograph or picture originals you will be copying Halftone Use this option when most original documents will be images that are created using a fine screen that varies the darkness a...

Page 50: ...areas is important The best option for very high quality halftone documents As illustrated in Figure 19 this option allows you to specify the default for the kind of Photo originals you will be copyi...

Page 51: ...t this selection produces the clearest output text Selecting this option suppresses background color As illustrated in Figure 20 this option allows you to specify the default for the kind of text orig...

Page 52: ...ontrast enables the copier printer to determine the lightness or darkness to use based on its scan of the original document Output Color The Output Color option allows you to set the default to Auto C...

Page 53: ...the green colors toward the yellow hue The lower bar shifts toward the left Again all colors in between these original document colors also shift in the same direction Saturation This option allows yo...

Page 54: ...high medium and low density on the copies Three higher settings three lower settings and the normal medium settings are available for each density level of each color as illustrated in Figure 25 You...

Page 55: ...Image Quality tab Use the Sharp levels Figure 26 to increase the amount of edge definition for original documents such as maps line art or graphics that have crisp lines Use the Soft levels Figure 26...

Page 56: ...can set separate defaults for Side 1 and Side 2 images on the output copy You can set the following options No Shift Auto Center Corner Shift If you select this option you should also select the Corn...

Page 57: ...if you selected the Variable Shift option for Margin Shifts for either Side 1 or Side 2 To set a horizontal shift touch the right arrow to shift the image to the right edge or touch the left arrow to...

Page 58: ...en with variable shift settings Under the Top Bottom icon touch the up arrow to increase the amount of erasure at the top and bottom edges Touch the down arrow to decrease the amount of erasure at the...

Page 59: ...of documents on the Document Glass 2 Sided Copy This option allows you to set default copying for 1 to 1 Sided 1 to 2 Sided 2 to 2 Sided or 2 to 1 Sided as illustrated in Figure 31 Side 2 Rotate This...

Page 60: ...escribed below 2 Pages Up This option Figure 34 allows you to specify how two images will be placed on a single sheet of paper Left to right top to bottom Right to left top to bottom 4 8 Pages Up This...

Page 61: ...d use the Timeouts feature to set the number of minutes required before the copier printer powers off 1 On the Tools screen touch the Machine Set up icon to display the Machine Set up screen as illust...

Page 62: ...pad to enter the maximum number 1 999 of copies sets allowed On the Auto Power Off screen Figure 38 touch either the Enabled or Disabled button 4 Touch Save to display the Machine Set up screen 5 If n...

Page 63: ...urn the Control Panel Input Tone on or off For all other options you can turn the tone off or set its volume to soft normal or loud 1 On the Tools screen touch the Audio Tones icon to display the Audi...

Page 64: ...Tone Figure 40 touch No Tone or Tone For other tones Figure 41 touch No Tone Softer Normal or Louder 4 Touch Save to display the Audio Tones screen 5 If necessary repeat steps 2 through 4 for other to...

Page 65: ...uch the Customize Screens icon to display the Customize Screens screen as illustrated in Figure 42 2 Touch the Basic Copying Presets button to display the Basic Copying Presets screen as illustrated i...

Page 66: ...s your selection If you selected a Reduce Enlarge Preset option touch the desired reduction enlargement percentage button on the Preset Reduce Enlarge Selection screen Figure 45 5 Touch Save to displa...

Page 67: ...Balance to lower or raise levels of density optimizing text or photo settings Screening Adjustment to apply settings to both copy and print modes copy mode only or to disable this option With the Aut...

Page 68: ...n as illustrated in Figure 46 2 Touch the Image Recognition icon to display the Image Recognition screen as illustrated in Figure 47 3 Review the current settings for each item To change a setting use...

Page 69: ...ppropriate image quality level setting for Text Photo Balance as illustrated in Figure 50 For Screening Adjustment touch the box that indicates the appropriate application for the adjustment as illust...

Page 70: ...uto Screening Adjust 1 On the Tools screen touch the System Image Quality icon to display the System Image Quality screen 2 Touch the Auto Screening Adjust icon to display the Auto Screening Adjust sc...

Page 71: ...Adjust screen Touch Print Test Original to print a sample of the settings Follow the directions on the Touch Screen to print the test original and enable the adjustment NOTE Test originals are printe...

Page 72: ...ng Power Saver mode powering off or exiting System Administration mode You may also disable or enable a timeout option through the Timeouts feature screens 1 On the Tools screen touch the Machine Time...

Page 73: ...stated minimum and maximum times Touch the Timeout Disabled button to prevent the machine from timing out NOTE The disable option is not available on the Low Power Timeout or Auto Power Off screen If...

Page 74: ...as defaults on the Reduce Enlarge screen 1 On the Tools screen touch the Reduce Enlarge Defaults icon to display the Reduce Enlarge Presets screen as illustrated in Figure 56 2 Review the current sett...

Page 75: ...with the desired reduction enlargement percentage as illustrated in Figure 57 4 Touch Save to display the Reduce Enlarge Presets screen 5 If necessary repeat steps 2 through 4 for other reduction enl...

Page 76: ...er avoid known values such as birthdates or phone numbers simple combinations or five repeated numbers 1 On the Tools screen touch the Change Tools Access Number icon to display the Change Tools Acces...

Page 77: ...con to display the Original Size Presets screen as illustrated in Figure 59 2 Review the current settings for each preset item NOTE There are two Original Size Presets screens Check both to set or cha...

Page 78: ...rd US sizes Figure 60 Touch the Variable Size button Use the right and left arrows to set the X dimensions and the up and down arrows to set the Y dimensions for a customized preset original document...

Page 79: ...that require customer maintenance and provides procedures for maintaining those areas Problems that cannot be solved by the operator need to be referred to the Xerox service representative Use the pr...

Page 80: ...e start of each day Remove all dust and fingerprints Wipe the Touch Screen with a clean lint free cloth CAUTION To avoid damage to the Touch Screen system do not use any Xerox or Xerox Europe cleaner...

Page 81: ...and Mirror Cleaner or a glass cleaner that is not abrasive such as Windex or Glass Plus CAUTION To avoid damage to the copier printer do not pour or spray the cleaner directly onto the Document Glass...

Page 82: ...ed in Figure 4 If Film Remover gets on the Document Glass perform the procedure for cleaning the Document Glass 4 Close the Document Glass Cover KEY POINT Periodically inspect the Document Glass Cover...

Page 83: ...Mirror Cleaner 2 Lift the Clear Plastic Overlay and wipe the top surface of the Edit Pad until it is clean and dry as illustrated in Figure 5 CAUTION Do not crease or fold the Clear Plastic Overlay p...

Page 84: ...opier printer CAUTION To prevent dry ink spillage remove the Dry Ink Cartridge only when the Cartridge is Empty message appears on the Touch Screen 1 Open the Front Door of the copier printer and loca...

Page 85: ...rinter as illustrated in Figure 9 4 Pull the cartridge completely out of the copier printer as illustrated in Figure 10 Dispose of the cartridge according to local regulations 5 Remove the new cartrid...

Page 86: ...per on the floor under the Dry Ink Cartridge and dispose of the sheets according to local regulations CAUTION Do not use warm or hot water or cleaning solvents to remove dry ink from your skin or clot...

Page 87: ...d to the copier printer CAUTION To prevent spilling dry ink remove the Dry Ink Waste Container only when the Dry Ink Waste Container is Full message appears on the Touch Screen 1 Open the Front Door o...

Page 88: ...pier printer 5 Place the Dry Ink Waste Container in a plastic bag as illustrated in Figure 17 and dispose of the used container according to local regulations 6 Remove the new Dry Ink Waste Container...

Page 89: ...9 Remove the sheets of paper on the floor under the Dry Ink Waste Container and dispose of the sheets according to local regulations CAUTION Do not use warm or hot water or cleaning solvents to remov...

Page 90: ...ding the Developer Waste Container and affixed to the copier printer CAUTION To prevent developer spillage remove the Developer Waste Container only when the Developer Waste Container is Full message...

Page 91: ...lustrated in Figure 21 5 Remove the gold cap from the front of the used Developer Waste Container as illustrated in Figure 22 6 Securely push the gold cap over the opening on the back of the waste con...

Page 92: ...gn the new Developer Waste Container with the arrow on the copier printer then slide the Developer Waste Container into the copier printer as illustrated in Figure 26 10 Close the Front Door of the co...

Page 93: ...labels surrounding the Copy Print Cartridge and affixed to the copier printer CAUTION To prevent any damage to the new Copy Print Cartridge remove the Copy Print Cartridge only when the Replace the Co...

Page 94: ...printer 2 Rotate the Copy Print Cartridge gold latch release area B counterclockwise to its unlocked position as illustrated in Figure 28 and Figure 29 NOTE The B pictured on the release in Figure 28...

Page 95: ...e is visible 4 Grasp the strap with your left hand and remove the cartridge completely out of the copier printer as illustrated in Figure 30 5 Remove the new Copy Print Cartridge from the box 6 Grab t...

Page 96: ...to the copier printer as illustrated in Figure 32 8 Press the new Copy Print Cartridge in very firmly until the gold handle clicks down 9 Rotate the Copy Print Cartridge gold latch release clockwise t...

Page 97: ...ed in the following procedure CAUTION Fuser oil can be slippery If any fuser oil is spilled on the floor thoroughly clean the area WARNING Do not place the fuser oil cartridge on the copier printer If...

Page 98: ...front of the Paper Path Module area D 6 Lift the Fuser Oil Cartridge straight up off the module as illustrated in Figure 36 Hold it steady in this position until any excess oil has dripped off the car...

Page 99: ...oil is spilled on the copier printer thoroughly clean it 7 Place the old cartridge in a plastic bag as illustrated in Figure 37 and dispose of it according to local regulations 8 Remove the new cartri...

Page 100: ...illustrated in Figure 39 10 Align the cartridge in the proper position on the Paper Path Module Press it carefully into place as illustrated in Figure 40 11 Grasp the Paper Path Module and firmly pus...

Page 101: ...under the Paper Path Module and dispose of the sheets according to local regulations CAUTION Fuser oil can be slippery If any fuser oil has been spilled on the floor thoroughly clean the area WARNING...

Page 102: ...xed to the copier printer WARNING The fuser can be very hot To avoid personal injury do not touch any components other than those indicated in the following proce dure 1 Open the Front Door of the cop...

Page 103: ...Front and Rear Release buttons on the top of the fuser assembly as illustrated in Figure 44 to unlatch the Cleaning Web area E The web opens to the right of the Paper Path Module 5 Gently push down on...

Page 104: ...ew Cleaning Web into place as illustrated in Figure 47 The Cleaning Web is in position when it stops Press firmly to ensure that it latches CAUTION Do not force the new Cleaning Web into the fuser or...

Page 105: ...problem to the service operator Defining the copier printer problem accurately may help you and the operator solve the problem over the phone and minimize copier printer downtime If the problem canno...

Page 106: ...ith you to help you describe the problem or to assist you when answering the questions from the service operator about the defects 6 If possible use a phone near the copier printer to call the Service...

Page 107: ...822 2200 Canada English 1 800 668 0199 Canada French 1 800 668 0133 Europe ________________________ Latin America ________________________ Give the representative the following information Your Xerox...

Page 108: ...43P45 8R90176 Developer Black 5R616 5R616 5R90241 Developer Cyan 5R617 5R617 5R90242 Developer Magenta 5R618 5R618 5R90243 Developer Yellow 5R619 5R619 5R90244 Dry Ink Black 6R945 6R945 6R90280 Dry In...

Page 109: ...ecommended Materials for the DocuColor 12 This list is available on the Xerox web site and will be updated periodically Contact your Xerox representative for additional details Replacement Manuals USA...

Page 110: ...MAINTENANCE 4 32 DOCUCOLOR 12 SYSTEM ADMINISTRATION GUIDE 1 2 3 4 5 6 7...

Page 111: ......

Page 112: ...Prepared by Xerox Corporation Multinational Customer and Service Education 780 Salt Road Webster New York 14580 701P99663...

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