Xerox COLORQUBE 8570 User Manual Download Page 143

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ColorQube 8570/8870 Color Printer

User Guide

143

Troubleshooting

This chapter includes:
•

General Troubleshooting

on page 144

•

Paper Jams

on page 149

•

Print-Quality Problems

on page 164

•

Getting Help

on page 175

See also:

Safety

on page 9

Troubleshooting video tutorials for your printer at:
ColorQube 8570 printer:

www.xerox.com/office/CQ8570docs

ColorQube 8870 printer:

www.xerox.com/office/CQ8870docs

Summary of Contents for COLORQUBE 8570

Page 1: ...ia do usuário Nederlands Gebruikershandleiding Svenska Användarhandbok Dansk Betjeningsvejledning Čeština Uživatelská příručka Polski Przewodnik użytkownika Magyar Felhasználói útmutató Русский Руководство пользователя Türkçe Kullanıcı Kılavuzu Ελληνικά Εγχειρίδιο χρήστη Xerox ColorQubeTM 8570 8870 User Guide Guide d utilisation ...

Page 2: ...ple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other countries IBM and AIX are trademarks of International Business Machines Corporation in the United States and or other countries Microsoft Windows Vista Windows and Windows Server are trademarks of Microsoft Corporation in the United States...

Page 3: ...d Options 21 Standard Features 21 Options and Upgrades 22 Information Pages 23 Menu Map 23 Configuration Page 23 Other Information Pages 24 Sample Pages 25 More Information 26 ColorQube 8570 Printer 26 ColorQube 8870 Printer 27 Xerox Support Centre 28 3 Installation and Setup Installation and Setup Overview 30 Choosing a Connection Method 30 Connecting to a Network 31 Connecting Directly Using USB...

Page 4: ...ecommended Media Lists 53 Ordering Media 53 General Media Loading Guidelines 54 Media That Can Damage Your Printer 54 Paper Storage Guidelines 55 Supported Paper Sizes and Weights 55 Loading Media 56 Loading Paper in Tray 1 56 Using Manual Feed 58 Loading Paper in Tray 2 3 4 or 5 59 Setting Paper Handling Options 63 Selecting the Tray 1 Mode 63 Setting the Tray 1 Prompt 64 Selecting the Tray 2 N M...

Page 5: ...g Booklet Printing in a Supported Driver 99 Enlarging and Reducing Pages 100 Scaling by Output Page Size 100 Scaling by Percentage of Original 101 Using Color Corrections 102 Using Color by Words 102 Selecting Color Correction 103 Adjusting Color Correction 103 Making Custom Color Adjustments 104 Adjusting Automatic Color Correction 104 Printing in Black and White 105 Printing in Black and White i...

Page 6: ...inter is Powered On But There is No Power 145 Cannot Print to the Printer with a Network Connection 145 Cannot Print to the Printer with a USB Connection 146 Printing Takes Too Long 146 Printer is Making Unusual Noises 147 Date and Time are Incorrect 147 Automatic 2 Sided Printing Prints 1 Sided 147 Paper Jams 149 Clearing Paper Jams 149 Minimizing Paper Jams 162 Troubleshooting Paper Jams 162 Pri...

Page 7: ... 182 Performance Specifications 183 Resolution 183 Print Speed 183 Controller Specifications 184 Processor 184 Memory 184 Interfaces 184 A Regulatory Information Basic Regulations 186 United States FCC Regulations 186 Canada Regulations 186 European Union 187 Other Regulations 188 Turkey RoHS Regulation 188 Material Safety Data Sheets 189 B Recycling and Disposal Guidelines and Information 192 All...

Page 8: ...Contents ColorQube 8570 8870 Color Printer User Guide 8 ...

Page 9: ...0 Operational Safety on page 12 Maintenance Safety on page 14 Printer Symbols on page 15 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your ColorQube 8570 8870 printer ...

Page 10: ...ny of these conditions occur do the following 1 Turn off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative Power Cord Use the power cord supplied with your printer Plug the power cord directly into a properly grounded electrical outlet Make sure each end of the cord is securely connected If you do not know if an outlet is gro...

Page 11: ...rear corner of the printer If it is necessary to disconnect all electrical power from the printer disconnect the power cord from the electrical outlet Note Leave the printer on for optimum performance and to preserve ink it does not pose a safety hazard See also Electrical Specifications on page 182 Power Saver Settings on page 48 ...

Page 12: ...ental specifications see Environmental Specifications on page 181 Place the printer on a level solid non vibrating surface with adequate strength to hold the weight of the printer The base printer weight without any packaging materials is approximately 27 4 kg 60 5 lb Do not place the printer near a heat source Do not place the printer where it is directly exposed to the cold air flow from an air ...

Page 13: ...and supplies CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty service agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside t...

Page 14: ...upplied with your printer Do not use aerosol cleaners Clean the printer with a dry lint free cloth only unless otherwise specified Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to ColorQube 8570 printer www xerox com gwa ColorQube 8870 printer www xerox com gwa See also Maintenance and Cleaning on page 120 ...

Page 15: ...could cause serious injury or even death Ignoring this caution could cause injury or damage to the property Hot surface on or in the printer Use caution to avoid personal injury Avoid pinching fingers in the printer Use caution to avoid personal injury Allow 30 minutes for the printer to cool down before moving or packing it 00 30 ...

Page 16: ...Safety ColorQube 8570 8870 Color Printer User Guide 16 ...

Page 17: ...be 8570 8870 Color Printer User Guide 17 2 Features This chapter includes Parts of the Printer on page 18 Printer Configurations and Options on page 21 Information Pages on page 23 More Information on page 26 ...

Page 18: ... 8570 8870 printer with all three optional feeder trays 1 Optional 525 Sheet Feeder Tray 5 2 Optional 525 Sheet Feeder Tray 4 3 Optional 525 Sheet Feeder Tray 3 4 Standard 525 Sheet Tray 2 5 Tray 1 100 Sheet max capacity 6 Control panel 7 Exit door release 8 Front door release 9 Exit door B 10 Ink loader door C 11 Legal A4 output tray extension 12 Interface I O door E 13 Side door D 14 Front door ...

Page 19: ...9 Right Side View Rear View 1 Maintenance kit 2 Waste tray 3 Power cord connection 4 Power switch 5 USB connection 6 Configuration card 7 Ethernet 10Base T 100 1000Base TX connection 1 Optional hard drive 2 Two RAM slots 8X70 045 1 2 3 4 5 6 7 8X70 046 1 2 ...

Page 20: ...menus the menu title Lower part displays menus and menu options 3 Cancel button Cancels the current print job 4 Back button Returns to the previous menu item 5 Up Arrow button Scrolls upward through the menus 6 Down Arrow button Scrolls downward through the menus 7 OK button Accepts the selected setting 8 Help button Displays a help message with information about the printer such as printer status...

Page 21: ...text resolution and vibrant saturated colors Photo High resolution for best detail highest quality color prints PCL driver print quality modes PCL Standard Mode PCL Enhanced Mode Tray 1 multipurpose that holds up to 100 sheets Tray 2 that holds up to 525 sheets 512 MB RAM memory expandable to 2 GB with two DDR2 SDRAM slots supporting 512 MB and 1 GB cards PostScript and PCL fonts USB 2 0 and Ether...

Page 22: ...talled on your printer print the Configuration page For details see Configuration Page on page 23 Hard drive Automatic 2 sided printing 1 2 or 3 additional 525 sheet feeder trays Memory For ordering options and upgrades contact your local reseller or go to the Xerox Supplies website for your printer ColorQube 8570 printer www xerox com office CQ8570supplies ColorQube 8870 printer www xerox com off...

Page 23: ... to help you navigate to each of the printer s functions and for getting to know your printer s capabilities and settings To print the Menu Map 1 On the printer control panel select Information and then press the OK button 2 Select Menu Map OK Note Print the Menu Map to see other information pages available for printing Configuration Page The Configuration page lists information about the current ...

Page 24: ...a Windows or Macintosh system Startup Page Contains basic printer configuration and network information Prints during the Startup Sequence when enabled or if the printer detects an error during the Power On Self Test diagnostics Usage Profile A summary page of printer usage information PostScript Font List List of PostScript fonts available within the printer or installed on the printer s hard dri...

Page 25: ...the Print tab For details see Using CentreWare Internet Services on page 39 See also Using Color Sampler Pages on page 167 Page Description Graphics Demonstration Prints a page demonstrating the printer s ability to print a graphic image Office Demonstration Prints a page demonstrating the printer s ability to print an office graphic image 2 Sided Demonstration Requires automatic 2 sided printing ...

Page 26: ...uide Packaged with printer User Guide PDF Packaged with printer on Software and Documentation disc Also available at www xerox com office CQ8570docs System Administrator Guide www xerox com office CQ8570docs Video Tutorials www xerox com office CQ8570docs Recommended Media List United States www xerox com paper Europe www xerox com europaper Online Support Assistant www xerox com office CQ8570supp...

Page 27: ... CQ8870docs System Administrator Guide www xerox com office CQ8870docs Video Tutorials www xerox com office CQ8870docs Recommended Media List United States www xerox com paper Europe www xerox com europaper Online Support Assistant www xerox com office CQ8870support Technical Support www xerox com office CQ8870support PhaserSMART Technical Support www phasersmart com Information about menus or err...

Page 28: ...d Documentation disc or from the Xerox Drivers and Downloads website ColorQube 8570 printer www xerox com office CQ8570drivers ColorQube 8870 printer www xerox com office CQ8870drivers Xerox Support Centre is available for systems with Windows XP SP1 and later or Mac OS X version 10 3 and higher Note You must have an Internet connection to view manuals and videos on the website To start the Xerox ...

Page 29: ... 3 Installation and Setup This chapter includes Installation and Setup Overview on page 30 Assigning the Printer s IP Address on page 32 Using CentreWare Internet Services on page 39 Installing the Software on page 41 Power Saver Settings on page 48 ...

Page 30: ...for the different connection methods Routers network hubs network switches modems Ethernet and USB cables are not included with your printer and must be purchased separately Printing the Connection Setup Page Your printer comes with a Connection Setup information page which includes illustrations to help you with setup The Connection Setup page is set to print the first time the printer is turned ...

Page 31: ...plug in the printer and turn it on For safety information see Electrical Safety on page 10 3 Either manually set or automatically discover the printer s IP network address If your company has a system administrator ask that person for the printer s IP address For details see Assigning the Printer s IP Address on page 32 Connecting Directly Using USB If you are connecting the printer to one compute...

Page 32: ...or requires a static IP address for the printer you can assign the IP address to the printer manually For details see Manually Assigning the IPv4 Address on page 33 See also Online Support Assistant at ColorQube 8570 printer www xerox com office CQ8570support ColorQube 8870 printer www xerox com office CQ8870support Automatically Assigning the IPv4 Address By default your printer is set to be reco...

Page 33: ...fault router or gateway address The router address is required to communicate with the host device from anywhere other than the local network segment To manually set the IP address from the printer control panel using IPv4 1 On the printer control panel select Printer Setup and then press the OK button 2 Select Connection Setup OK 3 Select Network Setup OK 4 Select TCP IPv4 Setup OK 5 At IPv4 chec...

Page 34: ...ation on page 38 To enable or disable IPv6 use one of the following options The printer control panel CentreWare IS Enabling IPv6 Using the Control Panel 1 On the printer control panel select Printer Setup and then press the OK button 2 Select Connection Setup OK 3 Select Network Setup OK 4 Select TCP IPv6 Setup OK 5 At IPv6 press OK to switch between On and Off Enabling IPv6 Using CentreWare IS 1...

Page 35: ...et the printer before the changes take effect To set the Interface ID using CentreWare IS 1 Launch your computer s Web browser 2 Type your printer s IP address in the browser s Address field 3 At the CentreWare IS page click Properties 4 In the navigation pane on the left expand the Protocols folder then click TCP IP 5 Click the TCP IP v6 button 6 Do one of the following Select User Interface ID f...

Page 36: ...guration options and an IPv6 address will be accepted if DHCPv6 is successful Always for all configuration options except address stateless Stateless DHCPv6 is always attempted and router flags related to how to perform DHCP will be ignored Configuration options will be accepted if DHCPv6 is successful but no IPv6 address will be assigned Never DHCPv6 is not used even if directed to do so by a rou...

Page 37: ...K to turn manual addressing on 6 Press the Down Arrow button to select Manual Address and then press OK 7 To set the address a Use the Up Arrow and Down Arrow buttons to set the first number then press OK to set the number b Continue setting individual numbers pressing OK after setting each one When you get to the end of the address press OK to return to the menu Setting the IPv6 Address Using Cen...

Page 38: ...browser s Address field 3 At the CentreWare IS page click Properties 4 In the navigation pane on the left expand the Protocols folder then click TCP IP 5 Click the TCP IP v6 button 6 In the Address Precedence section select the desired option 7 At the bottom of the page click the Save Changes button Resetting the TCP IP Configuration Use the following procedure at the printer control panel to rese...

Page 39: ...ystems Configure printers from your computer CentreWare IS makes it easy to copy settings from one printer to another Set up and use a simple Web browser based printing system Marketing collateral sales materials business forms or other standardized frequently used documents can be saved as a group with their original driver settings and then reprinted on demand at high speed from any user s brows...

Page 40: ...e printer control panel menu To print the Configuration page 1 On the printer control panel select Information and then press the OK button 2 Select Information Pages OK 3 Select Configuration Page OK To view the IP address from the printer control panel 1 On the printer control panel select Information and then press the OK button 2 Select Printer Identification OK 3 To view the IP address select...

Page 41: ...eWare for UNIX Linux to a network connected printer are Sun Solaris 8 9 10 IBM AIX 51 v5 3 Hewlett Packard HPUX 11 0 and 11i Linux Intel Available Printer Drivers To access special printing options use a Xerox printer driver Xerox provides drivers for a variety of page description languages and operating systems The following printer drivers are available for your printer For more printer driver o...

Page 42: ...eld type your printer s IP address and then click Search to locate your printer Select your printer and then click Next If you do not have your printer s IP address print the Configuration page from the control panel and then locate the printer IP address on it or ask your system administrator To print the Configuration page see Finding the Printer s IP Address on page 40 6 In the Installation Opt...

Page 43: ...er for Macintosh OS X Version 10 4 and 10 5 on page 44 For networking you can set up your printer using Bonjour Rendezvous or connect using your printer s IP address for an LPD LPR connection for Macintosh OS X version 10 3 or higher For a non network printer connect using USB For details see USB Connection on page 44 See also Online Support Assistant at ColorQube 8570 printer www xerox com office...

Page 44: ...Type the printer s IP address in the Printer Address field Verify that the Queue Name field is blank 7 Select Xerox from the Printer Model menu and then select the corresponding PPD file 8 Click the Add button The printer is added to the list USB Connection 1 Insert the Software and Documentation disc into your computer s CD or DVD drive and then run the installation package 2 After installation i...

Page 45: ...Enter the IP address manually c Print the Configuration page and keep it for reference For details see Configuration Page on page 23 2 At your computer do the following a Go to the applicable Web page for your printer ColorQube 8570 printer www xerox com office CQ8570drivers ColorQube 8870 printer www xerox com office CQ8870drivers b From the Operating System drop down menu select UNIX and then cl...

Page 46: ...Installing Other Drivers Other available drivers include the Xerox Mobile Express Driver the PCL5c printer driver for Windows and driver versions for different Windows operating systems such as Windows Vista x64 These drivers can be downloaded from the Web To install other drivers 1 Insert the Software and Documentation disc into the computer s CD or DVD drive If the installer does not launch do t...

Page 47: ... DVD drive If the installer does not launch do the following a Click Start and then click Run b In the Run window type CD or DVD drive Setup exe and then click OK 2 Click Guides and Tutorials 3 Click Install Xerox Support Centre from Internet 4 In the File Download dialog box click Save and then save the Support Centre file to your computer 5 Double click the saved file At the installation window ...

Page 48: ...l panel or in CentreWare IS The Power Saver button on the control panel can be used to put the printer in or bring it out of Power Saver mode Configuring Power Saver Mode To configure Power Saver mode from the printer control panel 1 Select Printer Setup and press the OK button 2 Select Printer Controls OK 3 Select Warmup Mode OK 4 Select the desired Warmup mode Job Activated The printer warms up ...

Page 49: ... if it is processing a job in warmup mode cleaning or shutting down The Power Saver button is off when the printer cannot be put in Power Saver mode See also Control Panel on page 20 Fast Resume When Fast Resume is enabled it brings the printer out of Power Saver and Standby modes more quickly However this changes the default power saver timeouts and increases energy usage To enable or disable Fas...

Page 50: ...Installation and Setup ColorQube 8570 8870 Color Printer User Guide 50 ...

Page 51: ...g Custom Paper Types on page 84 Selecting Print Options on page 85 Printing on Both Sides of the Paper on page 93 Printing Multiple Pages on a Single Sheet N Up on page 97 Printing Booklets on page 98 Enlarging and Reducing Pages on page 100 Using Color Corrections on page 102 Printing in Black and White on page 105 Printing Separators on page 106 Printing Cover Pages on page 107 Printing Watermar...

Page 52: ... size and type on the printer control panel 3 In the application you are printing from open the print settings dialog box 4 Select your printer from the list 5 Open the driver properties dialog box 6 Modify the printer driver settings as desired and then do the following Windows Click OK and then click Print Macintosh Click Print See also Loading Media on page 56 Selecting Print Options on page 85...

Page 53: ...opaper ColorQube 8870 printer Recommended Media List United States www xerox com paper Recommended Media List Europe www xerox com europaper You can also print the Paper Tips page which provides a convenient list of the common paper types and sizes that can be printed from each tray For details see Supported Paper Sizes and Weights on page 55 Ordering Media To order paper transparencies or other s...

Page 54: ...Printing on Transparencies on page 66 Printing on Envelopes on page 70 Printing on Labels on page 74 Printing on Glossy Paper on page 77 Printing on Custom size Paper on page 83 Media That Can Damage Your Printer Your printer is designed to use a variety of media types for print jobs However some media can cause poor output quality increased paper jams or damage to your printer Do not use the foll...

Page 55: ...nets Avoid having food or drinks in the area where paper is stored or handled Do not open sealed packages of paper until you are ready to load them into the printer Leave stored paper in the original packaging For most commercial cut size grades the ream wrapper contains an inner lining that protects the paper from moisture loss or gain Some specialty media is packaged inside resealable bags Store...

Page 56: ...print the Paper Tips page For details see Supported Paper Sizes and Weights on page 55 Plain paper bond Letterhead Colored paper Card stock Index card stock Custom size paper Glossy paper Hole punched long edge Labels Envelopes Transparencies Pre printed paper paper already printed on one side Specialty media including business cards photo paper postcards prepunched paper Xerox Digital Color Durad...

Page 57: ...d paper in Tray 1 1 Pull out and down on the handle to open Tray 1 2 Open the tray extension 3 Insert the paper into the tray For 1 sided printing insert the side to be printed facedown with the top of the page entering the printer first 8X70 006 8X70 007 8X70 090 ...

Page 58: ...ual feeder If you are using paper such as letterhead and do not want others to use it by mistake you can set the printer to prompt you when it is time to load the paper for your print job To select manual feed in Windows 1 In the application you are printing from open the Print dialog box select your printer and then open the printer driver settings 2 In the Paper Output tab click the arrow button...

Page 59: ...5 Note For instructions on loading specialty media refer to the individual sections in Printing on Specialty Media on page 66 You can use the following media types in Trays 2 5 For supported paper weights print the Paper Tips page For details see Supported Paper Sizes and Weights on page 55 Plain paper Letterhead Pre printed paper paper already printed on one side Glossy paper Colored paper Card s...

Page 60: ... panel Also if Automatically Select is set in the printer driver s Paper field the printer needs to detect what paper size it contains in its trays so it can match the right paper to the incoming job Length guide Press the sides of the guide as shown and slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray When properly positioned th...

Page 61: ...of the tray CAUTION There are separate fill lines inside the tray for various media Do not load the tray above the appropriate fill line Overloading the tray can cause jams 4 If needed adjust the paper guides to fit the media loaded in the tray Note When the paper guides are adjusted correctly there may be a small space between the paper and the guides 8X70 092 X E R O X 8X70 113 8X70 108 ...

Page 62: ... push it completely into the printer 6 On the printer control panel a Select Paper Tray Setup and then press the OK button b Select the tray you are using Tray 2 Paper Type Tray 3 Paper Type Tray 4 Paper Type or Tray 5 Paper Type c Press OK d Select the desired paper type and then press OK 8X70 005 ...

Page 63: ...er Tray Setup and then press the OK button 2 Select Tray 1 Mode OK 3 Use the Up and Down Arrow buttons to make a selection and then press OK 4 To exit the menu press the Back button until you return to the main menu Tray 1 Mode Setting Description Permanent Paper size and type are set from the control panel using the Paper Tray Setup Tray 1 Paper menu Tray 1 is not automatically used whenever it h...

Page 64: ...nel 1 On the printer control panel select Paper Tray Setup and then press the OK button 2 Select Tray 1 Prompt OK 3 Select one of the following None No prompt will display for loading paper into Tray 1 30 Seconds The prompt will display for 30 seconds when paper needs to be loaded into Tray 1 Infinite The prompt will not time out when paper needs to be loaded into Tray 1 4 Press OK To set the Tray...

Page 65: ...IS 1 Launch your Web browser and then type the printer s IP address in the browser s Address field For details on finding your printer s IP address see Finding the Printer s IP Address on page 40 2 At the CentreWare IS page click Properties 3 In the navigation pane on the left expand the General folder and then click the Printer Defaults link 4 In the User Preferences section select the desired se...

Page 66: ...rope www xerox com europaper ColorQube 8870 printer Recommended Media List United States www xerox com paper Recommended Media List Europe www xerox com europaper Printing on Transparencies This section includes Transparency Printing Guidelines on page 67 Printing on Transparencies from Tray 1 on page 67 Printing on Transparencies from Tray 2 3 4 or 5 on page 68 Transparencies can be printed from ...

Page 67: ...anel to Transparencies Printing on Transparencies from Tray 1 1 Open Tray 1 and its tray extension For details see Loading Paper in Tray 1 on page 56 2 Insert transparencies into the tray and adjust the paper guides to fit the transparencies 3 On the printer control panel if the correct paper size and type Transparency are displayed as the current setup press the OK button Go to step 5 4 If the co...

Page 68: ...or details see Loading Paper in Tray 2 3 4 or 5 on page 59 2 Insert transparencies into the tray Note Do not load transparencies above the paper fill line inside the tray 3 If necessary adjust the paper guides to fit the transparencies Note When the paper guides are adjusted correctly there may be a small space between the transparencies and the guides 8X70 102 8X70 103 ...

Page 69: ... a Select Paper Tray Setup and then press the OK button b Select the tray you are using Tray 2 Paper Type Tray 3 Paper Type Tray 4 Paper Type or Tray 5 Paper Type c Press OK d Select Transparency as the paper type and then press OK 6 In the printer driver select either Transparency as the paper type or the tray containing the transparencies as the paper source 8X70 104 ...

Page 70: ... envelopes are stored and used Store unused envelopes in their packaging to avoid the effects of moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing Avoid padded envelopes purchase envelopes that lie flat on a surface Remove air bubbles from the envelopes before loading them into the tray by setting a ...

Page 71: ...envelopes Fold down the flaps before placing them in the tray Insert the envelopes with the flap side up and the flap entering the printer first as shown 3 On the printer control panel if the correct envelope size and type are displayed as the current setup select Use current setup and then press the OK button Go to step 9 4 If the correct size and type are not displayed select Change setup OK 5 A...

Page 72: ...elect Change OK To enter a new long edge size use the Up and Down Arrow buttons to specify the envelope s long edge size and then press OK 8 At the Tray 1 Paper Type menu select Envelope OK 9 In the printer driver select either Envelope as the paper type or Tray 1 as the paper source Printing on Envelopes from Tray 2 3 4 or 5 1 Remove the tray from the printer and position its paper guides For det...

Page 73: ...control panel a Select Paper Tray Setup and then press the OK button b Select the tray you are using Tray 2 Paper Type Tray 3 Paper Type Tray 4 Paper Type or Tray 5 Paper Type c Press OK d Select Envelope as the paper type and then press OK 6 In the printer driver select either Envelope as the paper type or the appropriate tray as the paper source 8X70 127 ...

Page 74: ...heets of labels inside the original packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions may cause print quality problems or cause them to jam in the printer Rotate stock frequently Long periods of storage in extreme cond...

Page 75: ...lect Change setup OK b At the Tray 1 Paper Size menu select the paper size and then press OK c At the Tray 1 Paper Type menu select Labels OK 6 In the printer driver select either Labels as the paper type or Tray 1 as the paper source Printing on Labels from Tray 2 3 4 or 5 1 Remove the tray from the printer For details see Loading Paper in Tray 2 3 4 or 5 on page 59 2 Insert no more than 400 shee...

Page 76: ...into the tray slot and then push it completely into the printer 5 On the printer control panel a Select Paper Tray Setup and then press the OK button b Select the tray you are using Tray 2 Paper Type Tray 3 Paper Type Tray 4 Paper Type or Tray 5 Paper Type c Press OK d Select Labels as the paper type and then press OK 6 In the printer driver select either Labels as the paper type or the appropriat...

Page 77: ...en you are finished printing Reinsert unused glossy paper in the original wrapper and seal it Rotate stock frequently Long periods of storage in extreme conditions can cause glossy paper to curl and jam the printer Printing on Glossy Paper from Tray 1 1 Open Tray 1 and its extension For details see Loading Paper in Tray 1 on page 56 2 Insert no more than 50 sheets of glossy paper in the tray Adjus...

Page 78: ...ading Paper in Tray 2 3 4 or 5 on page 59 2 Insert no more than 400 sheets of glossy paper into the tray 3 If necessary adjust the paper guides to fit the glossy paper Note When the paper guides are adjusted correctly there may be a small space between the paper and the guides 4 Insert the tray into the tray slot and then push it completely into the printer 8X70 003 8X70 108 8X70 005 ...

Page 79: ...to print over the holes Printing over the holes may cause ink to transfer onto subsequent pages Printing on Prepunched Paper from Tray 1 1 Open Tray 1 and its extension For details see Loading Paper in Tray 1 on page 56 2 Insert the side to be printed facedown with the holes toward the right side of the tray as shown 3 Adjust the print margins to accommodate the holes A minimum margin of 19 mm 0 7...

Page 80: ...side of the tray as shown 3 Adjust the print margins to accommodate the holes A minimum margin of 19 mm 0 75 in is recommended 4 On the printer control panel a Select Paper Tray Setup and then press the OK button b Select the tray you are using Tray 2 Paper Type Tray 3 Paper Type Tray 4 Paper Type or Tray 5 Paper Type c Press OK d Select Prepunched for the paper type and then press OK 5 In the pri...

Page 81: ...ize at the printer control panel 2 Define the custom size in the printer driver or application 3 Send the print job Defining a Custom Paper Size at the Printer Note When you define a new custom size at the printer it is stored in the printer so it can be used again The printer can store up to five custom sizes Custom sizes display on the control panel in the order of frequency of use Each time you...

Page 82: ...ct your printer driver and open the Printing Preferences dialog box 2 In the Paper Output tab click the arrow button to the right of the Paper summary section and select Other Size 3 In the Paper Size dialog box select New from the Output Paper Size list 4 In the New Custom Size dialog box type a name for this size in the Name field then define the dimensions in the Width and Height fields 5 If yo...

Page 83: ...e Tray 1 Paper Type menu select the paper type and then press OK 6 Do the following Windows a In the application you are printing from open the Print dialog box select the printer driver and then open the printer driver Properties b In the Paper Output tab click the arrow button to the right of the Paper summary section and select Other Size c In the Paper Size dialog box select the custom size fr...

Page 84: ...types 1 Launch your Web browser and then type the printer s IP address in the browser s Address field To find your printer s IP address see Finding the Printer s IP Address on page 40 2 At the CentreWare IS page click Properties 3 In the navigation pane on the left expand the General folder 4 Click the Custom Paper Types link 5 Enter or modify the settings and then scroll to the bottom of the page...

Page 85: ... printer uses the print job settings specified in the driver Properties dialog box The driver Properties dialog box gets defaults from the settings in the driver s Printing Preferences You can select your most commonly used printing options and save them as defaults so that you do not have to select them every time you print For example if you want to use automatic 2 sided printing for most jobs s...

Page 86: ...Paper summary section and then select as desired To specify a tray select the tray from the Select By Tray menu To specify a paper type select the type from the Other Type menu To specify a paper size click Other Size and then in the Paper Size dialog box select the desired Output Paper Size and click OK To specify both a paper type and tray select Advanced Paper Selection and then make the desire...

Page 87: ...tion Paper Tray Paper Size Output Paper Type Separators Location in print job and source tray to use Covers Location in print job and source tray to use 2 Sided Printing 1 Sided Print 2 Sided Print 2 Sided Print Flip on Short Edge Print Quality PostScript driver only Automatic Fast Color Standard Enhanced Photo Color Options PostSCript driver Color correction Automatic Color Recommended Vivid Colo...

Page 88: ...No About Printer driver version Xerox Web Links Various support links Internet connection required PCL driver Paper Output Copies number of Collate Image Options Application Reduction Enlarge Printing Optimization Graphics Mode Xerox Job Ticket Send Xerox Job Ticket When Printing Enabled Disabled Driver Defaults available from Printing Preferences only Restore Original Driver Defaults Earth Smart ...

Page 89: ...rom the list and click OK Selecting Print Options for an Individual Job in Macintosh To select print settings for a particular job change the driver settings before sending the job to the printer 1 In the application you are printing from open the Print dialog box and select your ColorQube 8570 8870 printer 2 To select paper size and type select Paper Feed from the pull down menu 3 From the All Pa...

Page 90: ...roof Print Saved Print Print With requires network connection Paper Size Other Type Paper Mismatch Policy Separators Covers 2 Sided Printing 1 Sided Print 2 Sided Print 2 Sided Print Flip on Short Edge Print Quality Automatic Fast Color Standard Enhanced Photo Color Options Color correction Automatic Color Recommended Vivid Color Black and White Color Adjustments color correction methods Print Set...

Page 91: ...alog box and select your ColorQube 8570 8870 printer 2 From the pull down menu select Xerox Features 3 From the next pull down menu select Advanced 4 In the Configuration list select Bi Directional Communication 5 In the Bi Directional Communication field select On 6 In the PrintingScout Job Notification field select Notify me when job has completed 7 Click OK 8 Click Print to send the print job U...

Page 92: ... delete the remaining copies Note From the Printing Preferences dialog box you have the option to hide Earth Smart features settings by selecting the Hide Earth Smart Settings Button check box in the Earth Smart Settings dialog box This removes the Earth Smart Settings button from the driver dialog box To enable Earth Smart features and make the button available again enable Earth Smart Settings f...

Page 93: ...automatic 2 sided printing print the Paper Tips page from the control panel For details see Supported Paper Sizes and Weights on page 55 The paper s short edge the edge that gets loaded into the printer first must have a length within the range of 140 216 mm 5 5 8 5 in The paper s long edge must have a length within the range of 211 356 mm 8 3 14 in The paper must have a weight within the range of...

Page 94: ...yed in the following illustrations The default is for the binding to be on the side edge long end You can also select short edge as the binding edge Printing a 2 Sided Document Automatically 1 Insert paper in the tray If you are using Tray 1 Insert side one faceup with the bottom of the page entering the printer first Portrait Landscape Bind on Side Edge Flip on Long Edge Bind on Top Edge Flip on ...

Page 95: ...er in Tray 2 3 4 or 5 on page 59 Printing a 2 Sided Document Manually You can manually print on both sides of the paper when you are using paper types that are either too small or too heavy for automatic 2 sided printing If your printer does not support automatic 2 sided printing manual 2 sided printing is available from Tray 1 You can also manually print on the second side of paper that is pre pr...

Page 96: ... Printing Side Two 1 Remove the paper from the output tray and reload it in Tray 1 with side two facedown with the top of the page entering the printer first 2 On the printer control panel do the following a Select Change setup and then press the OK button b At the Tray 1 Paper Size menu select the paper size and then press OK c At the Tray 1 Paper Type menu select 2nd Side OK 3 In the printer dri...

Page 97: ...e of the sheet The sample image changes to reflect your selection 4 In the Page Layout Options section select other desired page layout options such as page orientation 1 sided or 2 sided and page borders 5 In the Paper Output tab select the paper size and type If you are selecting the paper tray make sure the paper tray settings on the printer control panel match those selected in the printer dri...

Page 98: ... can also specify the creep and gutter Creep Specifies how much the page images are shifted outward in 10ths of a point This compensates for the thickness of the folded paper which otherwise would cause the page images to shift slightly outward when folded You can select a value from zero to 1 0 points Gutter Specifies the horizontal distance in points between the page images A point is 0 35 mm 1 ...

Page 99: ...n click OK 5 In the Page Layout Options section select the page orientation Portrait or Landscape 1 sided or 2 sided printing and page borders if desired 6 Select additional desired settings and then click OK 7 Send the print job Printing Booklets in Macintosh OS X Version 10 3 or Higher 1 In the application you are printing from open the Print dialog box and select your ColorQube 8570 8870 printe...

Page 100: ...fit the output paper Or you can print on paper the same size as the original but change the scaling as shown in the following example Scaling by Output Page Size To scale pages from a supported printer driver in Windows 1 In the application you are printing from open the Print dialog box select your printer and then open the driver settings 2 In the Paper Output tab click the arrow button to the r...

Page 101: ...esired options and then click Print to send the print job Scaling by Percentage of Original To scale pages from a supported printer driver in Windows 1 In the application you are printing from open the Print dialog box select your printer and then open the printer driver settings 2 In the Paper Output tab click the arrow button to the right of the Paper summary section and select Other Size 3 In t...

Page 102: ...bs sent using the PostScript driver use Color Corrections Print jobs sent using the PCL driver use Color Mode Using Color by Words Note This feature is only available in the English French Italian German and Spanish language PostScript drivers For office documents using the RGB color model you can adjust a particular color s brightness saturation or contrast in a print by using phrases such as lig...

Page 103: ... to view the online help 3 To add a footer to the bottom of the print job that includes the job filename print quality settings and color settings click the Print Settings On Page check box 4 Windows Click OK and then send the print job Macintosh Click Print to send the print job Adjusting Color Correction The Color Adjustment settings allow you to refine each type of color correction and to creat...

Page 104: ...ft corner of the Custom Color Adjustment dialog box If required in specific circumstances you can make additional color adjustments to the lightness saturation contrast and color cast used for a particular element Adjusting Automatic Color Correction Note For details click the Help button in the printer driver to view the online help Custom Automatic Color Description Office Color Controls RGB col...

Page 105: ...nter driver and then open the printer driver settings 2 Select the Color Options tab 3 Select the Black and White option 4 Select other driver settings as desired and then click OK 5 Send the print job Printing in Black and White in Macintosh OS X Version 10 3 or Higher 1 In the application you are printing from open the Print dialog box and select your ColorQube 8570 8870 printer 2 From the pull ...

Page 106: ...ck the arrow button to the right of the Paper summary section and select Separators 3 In the Separators dialog box select where you want to place the separators End of Job End of Set End of Page 4 Select the tray to print separators from and then click OK 5 Select other desired options and then click OK 6 Send the print job Printing Separators in Mac OS X Version 10 3 or Higher 1 In the applicatio...

Page 107: ...s Prints the first and last pages of your document from the same tray as the rest of your document Front Only Prints the first page on paper from the specified tray Front and Back Prints the front and back cover pages from the same specified tray If you want the back of your front cover to remain blank when using 2 sided printing then page two of your document must be blank If you want the back co...

Page 108: ...ct the desired cover option from the list and then select the source tray Click OK 4 Select other desired options and then click OK Printing Cover Pages in Macintosh OS X Version 10 3 or Higher 1 In the application you are printing from open the Print dialog box and select your ColorQube 8570 8870 printer 2 From the pull down menu select Xerox Features 3 From the next pull down menu select Paper O...

Page 109: ...g from open the Print dialog box select your printer and then open the printer driver settings 2 Select the Layout Watermark tab 3 To use an existing watermark select it from the Watermark drop down list 4 To edit an existing watermark first select it from the Watermark list and then select Edit from the list to open the Watermark Editor dialog box For help with edit options click the Help button ...

Page 110: ...se an existing watermark select the name To edit a watermark first select it and then select Edit Make the desired changes in the Watermark Editor dialog box and then click OK To create a new watermark select New In the Watermark Editor dialog box create the watermark and then click OK 5 To select printing options for your watermark click the Watermark list select Options then select the desired o...

Page 111: ...le in the PostScript driver only Printing Mirror Images in Windows XP SP1 or Later 1 In the application you are printing from open the Print dialog box select your PostScript printer driver and then open the printer driver settings 2 Select the Advanced tab 3 Under Document Options click the plus sign next to Image Options to expand it 4 Click Mirrored Output to activate the options list and then ...

Page 112: ...e printing from open the Print dialog box and select your ColorQube 8570 8870 printer 2 From the pull down menu select Xerox Features 3 From the next pull down menu select Advanced 4 In the Mirrored Output list select Enabled Note When finished printing change the Mirrored Output setting back to No so that future print jobs do not print as mirrored ...

Page 113: ...b is not automatically deleted after printing Saved Print Stores the job on the hard drive so you can print it from the control panel at any time The job is not deleted after printing or if you turn off the printer Print With Prints existing stored personal and shared saved jobs along with the current job This option requires a network connected printer Sending Secure Proof Personal Print or Saved...

Page 114: ...entreWare IS Setting Up a Special Print Job in Macintosh OS X Version 10 3 or Higher 1 In the application you are printing from open the Print dialog box and select your ColorQube 8570 8870 printer 2 From the pull down menu select Xerox Features 3 From the next pull down menu select Paper Output 4 From the Job Type list select the type of job and then do the following For a Secure Print enter a 4 ...

Page 115: ...nd then click the red X button below the list 7 Click OK 8 Select any other desired settings and then send the print job Sending Print With Jobs in Macintosh OS X Version 10 3 or higher 1 In the application you are printing from open the Print dialog box and select your ColorQube 8570 8870 printer 2 From the pull down menu select Xerox Features 3 From the next pull down menu select Paper Output 4 ...

Page 116: ...e Secure Print job with that password select the desired job or select All of Them then press OK 6 Do one of the following To select Print and Delete press OK and then select the number of copies to print and press OK to print Select Delete to delete the job without printing and then press OK To delete a Secure Print job in CentreWare IS 1 Go to your printer s CentreWare IS page For details see Ac...

Page 117: ...sonal Jobs 4 Select the job and then do one of the following To print and delete the job click the Print and Delete Jobs button To delete the job without printing it click the Delete Jobs button Printing or Deleting Saved Jobs Shared Saved jobs and Personal Saved jobs can be printed and deleted from the printer control panel and from CentreWare IS To print or delete Saved jobs from the control pan...

Page 118: ...CentreWare IS on page 39 2 Click the Print tab or button 3 In the navigation pane on the left do one of the following Click Personal Saved Jobs and then enter your user name and the password you associated with the saved job in the corresponding fields Click OK Click Shared Saved Jobs 4 Select the jobs to print or delete and then click Print Jobs or Delete Jobs as desired ...

Page 119: ...e 134 Moving and Repacking the Printer on page 137 See also Maintenance video tutorials at ColorQube 8570 printer www xerox com office CQ8570docs ColorQube 8870 printer www xerox com office CQ8870docs Replacing supplies video tutorials at ColorQube 8570 printer www xerox com office CQ8570docs ColorQube 8870 printer www xerox com office CQ8870docs ...

Page 120: ...res and are not suitable for use in electrical applications Use of such cleaners can result in a risk of explosion and fire WARNING Internal parts of the printer may be hot Use caution when doors and covers are open WARNING Do NOT remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do NOT attempt any maintenance...

Page 121: ... Printer Exterior WARNING To prevent electric shock turn the printer off and unplug the power cord from the electrical outlet before cleaning the printer To remove stains clean the outside of the printer using a soft cloth moistened with a mild neutral detergent Do not spray detergent directly onto the printer Cleaning the Paper Release Blade 1 Open exit door B 2 Lift the lower paper guide toward ...

Page 122: ...olor Printer User Guide 122 3 Wipe the plastic paper release blade on the lower paper guide with a cloth pre soaked in 90 isopropyl alcohol 4 Lower the paper guide to its original position 5 Close exit door B 8X70 084 8X70 080 8X70 018 ...

Page 123: ...de 123 Cleaning the Feed Rollers Ink on the paper and tray feed rollers can leave marks on pages Use the following procedure to clean the rollers 1 Open exit door B 2 Clean the gray exit rollers using a soft clean cloth Close exit door B 8X70 016 8X70 131 ...

Page 124: ...lers in the top of the printer s Tray 2 slot a Open Tray 2 and pull it completely out of the printer then set it aside b In the top of the printer s Tray 2 slot locate the release lever to the right of the gray pick roller assembly Pull the release lever toward you to let the roller assembly swing down 8X70 132 8X70 133 2 1 8X70 134 ...

Page 125: ...o lay a strip of clear packing tape sticky side up on a table or counter and run the pick assembly along the length of the tape e Reinstall the roller assembly hold it vertically so that it lines up with the spaces into which it fits Gently snap the assembly into the slots so that it hangs down in the same position it was in when you pulled it out of the printer in step c 8X70 135 8X70 136 8X70 13...

Page 126: ...any installed optional feeder trays Trays 3 4 and 5 Usage Counters This section includes Billing Meters on page 126 Supplies Usage on page 127 Usage Profile on page 127 Billing Meters The Billing Meters feature displays the printer s usage and billing information Billing information includes number of color pages printed black and white pages printed total pages printed and more Note Billing Meter...

Page 127: ...nance kit and supply usage information You can view and print the Usage Profile from CentreWare IS or print the page from the printer control panel To print the Usage Profile from the printer control panel 1 Select Information and then press the OK button 2 Select Information Pages OK 3 Select Usage Profile OK Routine Maintenance This section includes Adding Ink on page 127 Emptying the Waste Tray...

Page 128: ...de 128 To load ink 1 Remove paper from the output tray 2 Open ink loader door C 3 Locate the ink loading bin that is low A label above each bin indicates the solid ink color and shape for that bin 4 Remove the solid ink from its packaging 8X70 097 8X70 128 ...

Page 129: ...nter on at all times Your printer is equipped with a Power Saver mode to conserve energy use when inactive For details see Power Saver Settings on page 48 To order ink contact your local reseller or go to the Xerox Supplies website for your printer ColorQube 8570 printer www xerox com office CQ8570supplies ColorQube 8870 printer www xerox com office CQ8870supplies CAUTION Use of ink other than Gen...

Page 130: ...etely out of the printer WARNING The waste tray may be hot handle it carefully Note The waste tray may be locked if the printer is in a warm up cycle or if the ink is cooling following the Eliminate Light Stripes troubleshooting routine If the tray is locked close the door and wait 15 minutes before repeating steps 1 and 2 8X70 034 8X70 035 ...

Page 131: ...The waste tray must be out of the printer for more than five seconds or you will continue to receive an Empty Waste Tray message on the control panel 4 Insert the waste tray into the printer and push it completely into the waste tray slot 5 Close side door D CAUTION Do not attempt to reuse the waste ink in the printer it can damage the printer This damage is not covered under the printer warranty ...

Page 132: ... Replace the kit when the control panel prompts you to replace the it To order a replacement maintenance kit contact your local reseller or go to the Xerox Supplies website for your printer ColorQube 8570 printer www xerox com office CQ8570supplies ColorQube 8870 printer www xerox com office CQ8870supplies To replace the maintenance kit 1 Open side door D WARNING The printer s interior may be hot ...

Page 133: ...r Guide 133 3 Insert the replacement maintenance kit and push it completely into the maintenance kit slot Follow the illustrated instructions included with the maintenance kit for full installation and disposal information 4 Close side door D 8X70 038 ...

Page 134: ...he serial number from the printer control panel 1 On the printer control panel select Information and then press the OK button 2 Select Printer Identification OK 3 Scroll down to the view the serial number Consumables Solid ink is the only consumable for the ColorQube 8570 8870 printer The ink shapes vary by printer so be sure to order the correct ink for your specific printer CAUTION Use of ink o...

Page 135: ...ge 132 Customer Replaceable Parts Customer replaceable parts are long life items that may occasionally break and require replacement Feed roller kit for replacing feed rollers When to Order Supplies The printer control panel displays a warning when a supply nears its replacement time Verify that you have replacements on hand It is important to order these supplies when the messages first appear to...

Page 136: ...ce ColorQube 8570 8870 Color Printer User Guide 136 Recycling Supplies For information on Xerox supplies recycling programs go to ColorQube 8570 printer www xerox com gwa ColorQube 8870 printer www xerox com gwa ...

Page 137: ... Moving the Printer Follow these guidelines to avoid injuring yourself or damaging the printer Keep the printer level Tilting the printer can cause the ink to spill inside Use the Shutdown for Moving Printer option on the printer control panel for best results For details see Moving the Printer Within the Office on page 138 Always allow the printer to cool before it is moved to avoid ink spills th...

Page 138: ... for the printer to complete the cool down period for the ink to solidify If you selected Shutdown for Moving Printer the fan shuts down when the printer is cool enough to move CAUTION If you turn off the printer but do not select Shutdown for Moving Printer on the control panel the fan does not run so you must wait longer for the ink to solidify Wait at least 30 minutes for the printer to cool co...

Page 139: ...ter on page 141 Packing the Printer on page 141 Before shipping the printer 1 Remove the maintenance kit and waste tray 2 Turn off the printer 3 Pack the printer Removing the Maintenance Kit and Waste Tray Before turning off the printer remove the maintenance kit and waste tray 1 Open side door D 2 Remove the maintenance kit labeled A and place it in a plastic bag for storage 8X70 034 8X70 032 ...

Page 140: ... slot WARNING The waste tray may be hot handle it carefully 4 Empty the waste ink Slightly twist the tray to dislodge the ink Place the tray in a plastic bag for storage CAUTION Shipping the printer with the maintenance kit and waste tray installed can damage the printer 5 Close the printer doors 8X70 035 8X70 036 ...

Page 141: ...ing the Printer Repack the printer using the original packing material and boxes or a Xerox repackaging kit Additional instructions for repacking the printer are provided in the repackaging kit If you do not have all the original packaging or are unable to repackage the printer refer to the support website for information on contacting the support call center or contact your local Xerox reseller C...

Page 142: ...Maintenance ColorQube 8570 8870 Color Printer User Guide 142 ...

Page 143: ...Troubleshooting on page 144 Paper Jams on page 149 Print Quality Problems on page 164 Getting Help on page 175 See also Safety on page 9 Troubleshooting video tutorials for your printer at ColorQube 8570 printer www xerox com office CQ8570docs ColorQube 8870 printer www xerox com office CQ8870docs ...

Page 144: ... feature 1 On the printer control panel select Shut Down and then press OK 2 Select Restart Printer OK 3 Select Restart the printer NOW OK To restart the printer using Standard Shutdown 1 Close the printer doors 2 Turn off the printer using the power switch located at the back right side of the printer 3 Within 10 seconds after turning off the printer select Standard Shutdown on the printer contro...

Page 145: ...ecifications Use a power source with the specifications listed in Electrical Specifications on page 182 Probable Cause Solutions The IP address the printer driver is using is not the one currently assigned to the printer Note If your printer is assigned an IP address dynamically your printer s IP address may change periodically even after you have installed the printer driver 1 Determine the IP ad...

Page 146: ...rly and then try to print a document from that computer If the document does not print the USB cable may be defective or damaged Replace the USB cable with one that works Probable Cause Solutions The printer is set to a slower printing mode for example for printing on heavyweight stock or transparencies It takes more time to print on certain types of special media Make sure that the media type is ...

Page 147: ...utions You have not set the correct date and time Set the correct Date and Time on the printer control panel 1 On the printer control panel select Printer Setup and then press the OK button 2 Select Printer Controls OK 3 Select Date and Time OK 4 Follow the instructions on the control panel Note You can also set the date and time in CentreWare IS Probable Cause Solutions Two sided printing was sel...

Page 148: ... printing feature Use only media approved for automatic 2 sided printing For details see Automatic 2 Sided Printing Guidelines on page 93 Your printer model does not support automatic 2 sided printing Print using manual 2 sided printing For details see Printing a 2 Sided Document Manually on page 95 Probable Cause Solutions ...

Page 149: ...n page 162 Troubleshooting Paper Jams on page 162 Clearing Paper Jams This section includes Jam at Exit Door B on page 149 Jam at Front Door A on page 151 Jam at Tray 2 on page 153 Jam at Trays 3 4 or 5 on page 158 See also Operational Safety on page 12 Printer Symbols on page 15 Jam at Exit Door B To clear a jam at the exit 1 Open exit door B 8X70 016 ...

Page 150: ...Printer User Guide 150 2 Pull the jammed paper slowly out of the printer Confirm that all paper fragments have been removed 3 If you did not find paper in step 2 lift up the paper guides 4 Remove any jammed paper 8X70 017 8X70 042 1 2 8X70 065 ...

Page 151: ...ails see Jam at Front Door A on page 151 7 If you did not find jammed paper in the previous steps check the rest of the trays starting with Tray 2 For details see Jam at Tray 2 on page 153 and Jam at Trays 3 4 or 5 on page 158 Jam at Front Door A To clear a jam at the front door 1 Pull up the latch on the front of the printer to open front door A 8X70 018 8X70 012 ...

Page 152: ...into the up position then gently pull out any jammed paper 3 Check for any paper that might have misfed from a lower tray If you find any gently pull it up and out in the direction indicated by the arrow shown in the following illustration Confirm that all paper fragments have been removed Lower the paper guide 8X70 061 8X70 140 ...

Page 153: ...aper in the previous steps and the control panel indicates there is still jammed paper check Tray 2 and any optional lower trays For details see Jam at Tray 2 on page 153 and Jam at Trays 3 4 or 5 on page 158 Jam at Tray 2 Note Use only paper of the approved type weight and size for the tray being used Print custom size paper from Tray 1 only To clear a jam from Tray 2 1 Pull the tray completely o...

Page 154: ...that the paper is loaded correctly in the tray Adjust the length and width paper guides a Length guide Press the sides then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray When properly positioned the guide clicks into place 8X70 022 8X70 107 ...

Page 155: ...int to the appropriate paper size labeled on the bottom of the tray When properly positioned the guides click into place Note When the paper guides are correctly adjusted there may be a small space between the paper and the guides 4 Check the tray slot for jammed paper that may be hanging down from the top of the slot 8X70 108 8X70 024 ...

Page 156: ... Printer User Guide 156 5 If you find hanging paper do not pull it out instead do the following a Open front door A b Remove the jammed paper by gently pulling it up and out Confirm that all paper fragments have been removed 8X70 012 8X70 140 ...

Page 157: ...Troubleshooting ColorQube 8570 8870 Color Printer User Guide 157 c Close front door A 6 Insert the tray back into the tray slot and push it completely into the printer 8X70 014 8X70 005 ...

Page 158: ...at Trays 3 4 or 5 Note Use only paper of the approved type weight and size for the tray being used Print custom size paper from Tray 1 only To clear a jam from Trays 3 5 1 Pull the tray completely out of the printer 2 Remove the top sheet from the tray 8X70 144 8X70 022 ...

Page 159: ...points to the appropriate paper size imprinted on the bottom of the tray When properly positioned the guide clicks into place b Width guides Slide the width guides until the arrows on the guides point to the appropriate paper size labeled on the bottom of the tray When properly positioned the guides click into place Note When the paper guides are correctly adjusted there may be a small space betwe...

Page 160: ... 5 If there is jammed paper hanging from the top of the tray slot pull the tray above it completely out of the printer You should be able to see the top of the paper emerging from the base of the tray above Grasp the paper with both hands and gently pull it up and out of the printer 6 Confirm that all paper fragments have been removed 8X70 145 8X70 146 ...

Page 161: ...Troubleshooting ColorQube 8570 8870 Color Printer User Guide 161 7 Replace all feeder trays and push each one completely into the printer 8X70 147 ...

Page 162: ...ed or excessively curled Fanning transparencies because this causes static Loading more than one type size weight of media in a tray at the same time Overfilling the trays Allowing the output tray to overfill Allowing the output tray to fill with more than a few transparencies Troubleshooting Paper Jams This section includes Multiple Sheets are Pulled Together on page 162 Paper Jam Message Stays O...

Page 163: ... the tray Remove the misfed media and reposition the media properly in the tray Ensure that the media guides in the tray are set correctly The number of sheets in the tray exceeds the maximum sheets allowed Remove the excess media so that there is no media above the fill line For details see Loading Media on page 56 The media guides are not correctly adjusted to the media size Adjust the media gui...

Page 164: ...oes not cover damage caused by using unsupported paper transparencies or other specialty media The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details Controlling the Quality of Your Prints Print quality is controlled by the driver print quality mode color correction settings and media ...

Page 165: ...de Demonstration pages For details see Sample Pages on page 25 Print Quality Mode Type of Print Job Fast Color Fastest full color mode useful for many images and previewing your work Rapidly produces review documents useful for rush jobs Not recommended for documents containing small text fine detail or large areas of bright solid fill Automatic Available from the printer driver only When selected...

Page 166: ... Automatic Color Correction on page 166 Using Color Sampler Pages on page 167 Note This section applies to the PostScript printer driver only Color can be adjusted to approximately match the medium used to display it such as RGB for your computer monitor and CMYK color and Spot color for printing Automatic Color Correction Automatic color correction can be set at the printer control panel and in t...

Page 167: ...dients for graphic arts and office applications Notes Since pages can be color corrected be sure that the color correction setting used for printing the color sampler pages is the same as the color correction setting selected in the printer driver Driver settings much match the setting set on the printer control panel in order to match the target color Before printing the sampler pages select the ...

Page 168: ...or details see Loading Media on page 56 Several sheets are being fed at the same time Remove the media from the tray and check for static electricity Fan plain paper or other media but not transparencies and replace it in the tray Media is not set properly in the tray Remove the media tap it to straighten it out return it into the tray and then realign the media guides Probable Causes Solutions Th...

Page 169: ...r Release Blade on page 121 The printhead needs to be cleaned Run the Eliminate Light Stripes procedure For details see Eliminating Light Stripes on page 172 Probable Causes Solutions One of the printhead ink jets is malfunctioning Run the Eliminate Light Stripes procedure For details see Eliminating Light Stripes on page 172 Select the Jet Substitution Mode to substitute a jet for the malfunction...

Page 170: ...Solutions The wrong paper type is selected in the driver Make sure Transparency is selected in the software application or in the printer driver The wrong paper type is selected for the source tray Verify that the Paper Type for the paper tray loaded with transparencies set to Transparency You are using an unsupported type of transparency Use only transparencies recommended for your printer Probab...

Page 171: ... Management software set the printer driver s color correction to None and do not use the printer specific charts To match PANTONE spot colors in the PostScript printer driver select Properties click the Color Options tab select Automatic color correction select Custom from the drop down list then select Spot Colors For example in the PostScript driver set the color correction to None if the PANTO...

Page 172: ...utton 2 Select Print Quality Problems OK 3 Select Eliminate Light Stripes OK 4 Select Start Basic Clean Cycle OK The printer will perform a printhead cleaning which takes about five minutes The printer then prints a cleaning page and a Light Stripes Test page If the Light Stripes Test page looks good you are done If not go to step 5 5 Repeat steps 1 4 Examine the Light Stripes Test page that print...

Page 173: ... example if Cyan jet 2 is missing Cyan jet 1 or Cyan jet 3 can be substituted for Cyan jet 2 as long as jet 1 or 3 is not also weak or missing Jet Substitution mode will not correct situations where there are three or more consecutively numbered jets that are weak or missing For example if Cyan jets 1 2 and 3 are all weak or missing Jet Substitution Mode cannot be used for jet 2 Note When a jet is...

Page 174: ...Change and Exit OK to complete the procedure Disabling Jet Substitution Mode 1 On the printer control panel select Troubleshooting and then press the OK button 2 Select Print Quality Problems OK 3 Select Eliminate Light Stripes OK 4 Select Jet Substitution Mode OK 5 Select Turn Jet Substitution Mode Off OK Note Any saved and stored jobs on the printer s hard drive if the hard drive option is prese...

Page 175: ...you of the problem In many cases the control panel also displays an animated graphic showing the location of the problem such as the location of a paper jam For many error and status messages the control panel Help provides additional information For details see Control Panel Help on page 175 Control Panel Help When an error or status message displays on the control panel to view additional inform...

Page 176: ...0 printer www xerox com office CQ8870support Web Links Xerox provides several websites that offer additional help for your ColorQube 8570 8870 printer A set of Xerox links is installed in your Web browser s Favorites folder when you install Xerox printer drivers on your computer Use the following websites to obtain more information ColorQube 8570 Printer Resource Link PhaserSMART Technical Support...

Page 177: ...d Media List Online Support Assistant driver downloads documentation video tutorials and more www xerox com office CQ8870support Order supplies for your printer www xerox com office CQ8870supplies A resource for tools and information such as interactive tutorials printing templates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local ...

Page 178: ...Troubleshooting ColorQube 8570 8870 Color Printer User Guide 178 ...

Page 179: ... chapter includes Physical Specifications on page 180 Environmental Specifications on page 181 Electrical Specifications on page 182 Performance Specifications on page 183 Controller Specifications on page 184 For media specifications and capacities see Supported Media on page 53 ...

Page 180: ...2 Width 40 6 cm 16 in Depth 52 1 cm 20 5 in Height 37 0 cm 14 6 in Weight includes Trays 1 and 2 27 4 kg 60 5 lb Optional Trays 3 4 and 5 Each feeder tray Width 40 cm 15 5 in Depth 50 8 cm 20 in Height 12 7 cm 5 in Weight 5 4 kg 12 lb Clearance Requirements 8X70 148 10cm 4 0in 90cm 35 5in 60cm 24 0in 57cm 22 5in 10cm 4 0in 20cm 8 0in 40cm 15 5in 60cm 24 0in ...

Page 181: ... Color Printer User Guide 181 Environmental Specifications Temperature Storage and shipping 30 to 60 C 22 to 140 F Operating 10 to 32 C 50 to 90 F Relative Humidity Storage and shipping 10 to 95 non condensing Operating 10 to 80 non condensing ...

Page 182: ... Printer User Guide 182 Electrical Specifications 90 140 VAC 47 63 Hz maximum allowable 180 264 VAC 47 63 Hz maximum allowable ENERGY STAR qualified printer excluding ColorQube 8570N printer Default times 2 minutes Standby and 30 minutes Power Saver ...

Page 183: ...t speeds in pages per minute for the PCL printer driver Tray 1 Tray 2 3 4 or 5 Print Quality Mode 1 sided Auto 2 sided 1 sided Auto 2 sided Fast Color 20 ppm 18 ppm 40 ppm 31 ppm Standard 15 ppm 13 ppm 30 ppm 27 ppm Enhanced 10 ppm 9 ppm 20 ppm 19 ppm Photo 3 ppm 2 ppm 6 ppm 6 ppm Tray 1 Tray 2 3 4 or 5 Print Quality Mode 1 sided Auto 2 sided 1 sided Auto 2 sided PCL Standard 10 ppm 9 ppm 20 ppm 1...

Page 184: ...s ColorQube 8570 8870 Color Printer User Guide 184 Controller Specifications Processor RISC CPU 1 GHz processor Memory Optional up to 2 GB DDR2 SDRAM Interfaces Ethernet 10Base T 100 1000Base TX Universal Serial Bus USB 2 0 ...

Page 185: ...ColorQube 8570 8870 Color Printer User Guide 185 A Regulatory Information This chapter includes Basic Regulations on page 186 Other Regulations on page 188 Material Safety Data Sheets on page 189 ...

Page 186: ...t in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reo...

Page 187: ...s is neither dangerous for the consumer nor for the environment To ensure compliance with European Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox The CE mark applied to this product symbolizes Xerox s declaration of conformity with the following applicable Directives of the European Union as of the dates in...

Page 188: ...gulatory Information ColorQube 8570 8870 Color Printer User Guide 188 Other Regulations Turkey RoHS Regulation In compliance with Article 7 d we hereby certify It is in compliance with the EEE Regulation ...

Page 189: ...rQube 8570 printer North America www xerox com msds European Union www xerox com environment_europe ColorQube 8870 printer North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to ColorQube 8570 printer www xerox com office worldcontacts ColorQube 8870 printer www xerox com office worldcontacts ...

Page 190: ...Regulatory Information ColorQube 8570 8870 Color Printer User Guide 190 ...

Page 191: ...Color Printer User Guide 191 B Recycling and Disposal This chapter includes Guidelines and Information on page 192 All Countries on page 192 North America on page 192 European Union on page 192 Other Countries on page 194 ...

Page 192: ...ive 1 800 ASK XEROX to determine whether this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment ColorQube 8570 printer www xerox com environment ColorQube 8870 printer or for recycling and disposal information contact your local authorities European Union Some equipment may be used in both a domestic household and a profess...

Page 193: ...th general household waste For proper treatment recovery and recycling of old products and used batteries please take them to applicable collection points in accordance with your national legislation and the Directive 2002 96 EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save valuable resources and prevent any potential negative effects on human health a...

Page 194: ...thorities and request disposal guidance Information on disposal in other countries outside the European Union These symbols are only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal This wheeled bin symbol may be used in combination with a chemical symbol This establishes compliance with the re...

Page 195: ...or 26 ColorQube 8870 printer registering 177 support resources for 27 configuration card location 19 Configuration page 23 connecting the printer 30 Connection Setup page 24 30 control panel button functions 20 control panel features 20 control panel Help 175 control panel menus printing list of 23 control panel messages 175 cover pages 107 custom paper types 84 custom size paper 81 defining at th...

Page 196: ...24 hard drive location of 19 ordering 22 Help button on control panel 175 help resources using Online Support Assistant 176 using PhaserSMART 176 177 using PrintingScout 176 help resources for printer problems 175 I information pages 23 ink 134 adding 127 minimizing usage 134 ordering 134 ink cool down time 138 ink jet substitution 173 ink loader location 18 IP address assigning automatically for ...

Page 197: ...40 network address setup 32 n up printing 97 O Office Demonstration page 25 online resources 26 27 Online Support Assistant 176 operating environment 181 operating system requirements 41 operating the printer safely 12 optional features 22 optional trays 22 ordering ink 134 options and upgrades 22 paper and media 53 supplies 134 P page counts printing 127 viewing 126 page separators 106 page size ...

Page 198: ...network 31 connecting using USB 31 disposing of 192 lifting 138 moving 137 packing for shipping 141 recycling 192 restarting 144 setting up 29 shipping 139 shutting down 141 turning off 141 printer clearance requirements 180 printer configurations 21 printer connection 30 connecting to a network 31 connecting using USB 31 printer connection setup resetting to default 38 printer features 17 21 prin...

Page 199: ...door D location 18 software installing 41 special print jobs printing Personal Print jobs 117 printing Print With jobs 115 printing Proof Print jobs 116 printing Saved jobs 117 printing Secure Print jobs 116 specialty media 66 specifications 179 controller 184 environmental 181 performance 183 print speed 183 Standard print quality mode PCL driver 166 Standard print quality mode PostScript driver ...

Page 200: ...paper jams 149 162 163 power problems 145 predominant white or light stripes through prints 169 print smears 172 printer date and time 147 printer noises 147 print quality problems 164 168 prints that are too light or too dark 170 random light stripes in prints 169 slow printing 146 transparency images 170 USB connection problems 146 Troubleshooting Print Quality Page 24 printing 164 troubleshooti...

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Xerox COLORQUBE 8570, User Manual

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