Xerox COLORQUBE 8570, User Manual

Page: 163 / 200

Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide
163
Paper Jam Message Stays On
Media Misfeeds
The paper is moist from humidity. Remove the damp paper from the tray and insert
new, dry media into the tray.
Too much static electricity is present. Try a new ream of paper. Do not fan transparencies.
Probable Causes Solutions
Some paper remains jammed in the printer. Recheck the paper path and make sure that you have
removed all of the jammed paper, including any
small pieces that may have become stuck. Open and
close the printer doors and verify that all doors are
properly closed.
Probable Causes Solutions
The media is not correctly positioned in the tray. Remove the misfed media and reposition the media
properly in the tray. Ensure that the media guides in
the tray are set correctly.
The number of sheets in the tray exceeds the
maximum sheets allowed. Remove the excess media so that there is no media
above the fill line. For details, see
Loading Media on
page 56.
The media guides are not correctly adjusted to the
media size. Adjust the media guides in the tray to match the size
of the media.
Warped or wrinkled media is loaded in the tray. Remove the media, smooth it out, then reload it. If it
still misfeeds, do not use that media.
The media is moist from humidity. Remove the moist media and replace it with new, dry
media.
Unsupported media (wrong size, thickness, type, etc.)
is being used. Verify that you are using media supported by the
print job and the tray you are printing from.
Probable Causes Solutions