X-Rite SpectroProofer, Setup And Maintenance Manual

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Notices | 35
Repair Program: Under the Repair Program, (a) Epson can refer you to an Epson-authorized
Customer Care Center near you, or (b) you can choose to ship your defective unit directly to
Epson’s central service facility. If you choose (a), it will be your responsibility to contact the
Customer Care Center and make arrangements to carry your SpectroProofer device in for
service or (if offered by the Customer Care Center) to obtain on-site service.
If you choose method (a) above, you can transport the unit without packaging. (For details
about proper packing, shipping, and carry-in procedures, please see “Repackaging and
Transportation Instructions” below). If you choose method (b) above, you must first contact
an Epson support technician, who will explain the details and times for pick-up of the
defective unit from your location. You will need to package the unit in its original box and
packing materials and prepare it for shipping.
Whole Unit Exchange Program: Under this exchange program Epson may replace the main
components of the device or the entire unit. In order to process a Whole Unit Exchange, you
must secure return of the defective product by providing Epson with a valid credit card
number with sufficient credit to cover the price of the replacement product. You will be billed
at the Manufacturer’s Suggested Retail Price for the device if the defective product is not
returned to Epson within 10 business days of shipment of the replacement product from
Epson. If the unit is returned damaged because you have not properly packed or shipped it,
you will be billed for the damage. Upon verification of security, Epson will ship the
replacement unit promptly, typically via next business day delivery for most business
locations. Shipments to more remote locations and to residential addresses, and shipments to
Canada, may be shipped for later delivery. For calls completed prior to 1:00
PM
Pacific Time
the exchange unit will usually ship the same day. For calls completed after 1:00
PM
Pacific
Time the exchange unit will usually ship on the following business day.
It is your responsibility to unpack, re-install components of the device and set up the
exchange product at your location. It is also your responsibility to properly repack the
defective product in the exchange unit box and return it to Epson within 10 business days
using any instructions provided by Epson.
NOTE: In case shipment of the device for service becomes necessary, to prevent
un-repairable damage to the device, it should be packaged in its original box and packaging
materials.
What This Warranty Does Not Cover:
This warranty does not cover:
1) Any damage caused by misuse, abuse, improper installation, neglect, failure to maintain,
improper packing or shipping, disasters such as fire, flood, lightning, improper electrical
currents, software problems, or interaction with non-Epson products.
2) Any damage from service performed by other than an Epson Authorized Servicer.
3) Service when the device is used outside the U.S. and Canada.
4) Service where the device label, logo, rating label, or serial number has been removed.
5) Any damage to used, refurbished, or reconditioned products.