M A - T 6 / M A - T 1 2 S P E C T R O P H O T O M E T E R
33
Troubleshooting
Prior to contacting X-Rite support department for instrument problems, try the applicable
solution(s) described below. If the condition persists, contact us using one of the methods listed in
the Service Information section.
Problem
Cause
Solution
Instrument not
responding.
Instrument is in power down
mode.
Press the power button.
Battery pack is
very low or
bad.
Charge the battery.
If battery pack is bad, replace using the
procedure in the Appendix.
No battery pack installed.
Install batteries or plug in AC adapter.
Reset the instrument. See Setting Mode.
Measurement error or
results appear
inaccurate.
Material being measured is
damaged (e.g. scratched)
Obtain new material.
Instrument requires
calibration.
Refer to Calibration mode for procedure.
Calibration procedure
fails.
Calibration reference is dirty
or damaged.
Clean the reference per procedure in
Appendix, or replace if damaged.
Instrument and
software not
communicating (
USB
connection).
Interface cable not connected. Connect the interface cable between the
computer and the instrument.
Close and restart the software application.
If this does not work, reboot the
computer.
Reset the instrument. See Settings Mode
procedure.
Instrument will not
measure or calibrate.
Sensor indicators in the
display do not change color.
Pressure sensors are not working
correctly. Put the instrument into
targeting mode and place the instrument
on a flat surface and then lift. If one or
more of the sensor indicators in the
display do not change color when lifted,
there may be a problem with the pressure
sensor. Contact technical support.
Summary of Contents for MA-T12
Page 1: ...MA T6 MA T12 Spectrophotometer User Guide ...
Page 2: ......
