Wyse Customer Support
QSG - WSI 1.3.6 v3.doc
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TABLE OF CONTENTS
Summary ......................................................................................................................... 3
Audience ......................................................................................................................... 3
Affected Products ............................................................................................................ 3
Requirements/Issues ....................................................................................................... 3
Procedure/Solution .......................................................................................................... 4
Wyse Simple Imager Installation on a Windows 2003 server .......................................... 4
WSI installation on a Windows XP Professional Machine ............................................... 7
Wyse Simple Imager Usage .......................................................................................... 10
Troubleshooting ............................................................................................................ 13
The thin client gives an “ARP Timeout” error when attempting to image it. ............ 13
Getting “Incompatible Firmware” messages. .......................................................... 13
The image was sent to the thin client but the device boots normally. ..................... 13
A DHCP server is not installed on my XP machine. Where can I get one? ............ 13
Getting “Illegal TFTP operation” error messages on the thin client. ....................... 13
When attempting to image I get a message “Boot file not found” ........................... 13
Getting “File not found” error messages ................................................................. 14
Not getting an IP Address ...................................................................................... 14
Getting the following Error: “Failure: Firmware is not compatible” .......................... 14
After re-imaging, the Thin Client reboots and starts the process again, and
becomes and endless loop. ................................................................................... 14
Getting an error “PXE-E78” on the thin client and cannot re-image. ...................... 15
When re-imaging a device, the thin client reboots as normal. ................................ 15
I have a Viance Desktop device, what model should I pick? .................................. 15
I have one of the new R series devices, what model should I select? .................... 15
I have one of the larger laptops devices, what model should I select?................... 15
I followed the instructions and I still can’t image the thin client. ............................. 15
