Wyse Customer Support
QSG - WSI 1.3.6 v3.doc
Pager 15 of 15
Problem 11:
Getting an error “PXE-E78” on the thin client and cannot re-image.
Solution 11:
PXE-E78 means "Unable to locate boot server". The most common cause of
this is when the WSI server is installed by itself with no other devices
connected to the network; you get a "loopback" ip address created for the
proxy server in WSI.
“De-Install WSI ONLY”, make sure you connect the WSI server and the thin
client (with power applied to it, but NOT powered-on), and then re-install WSI.
Refer to
page 7
for more details.
Problem 13
:
When re-imaging a device, the thin client reboots as normal.
Solution 13
:
To correct this problem, go to the WSI main screen (
See figure 10
), click on
the “Delete Logs” button, and try re-imaging.
When a device is imaged, two log files are created. These files will have the
extensions of “.log” and either “.fin” or “.end”
“.fin” indicates a “Successful” imaging of the device
.end” indicates a “Failure” to image a device
“.log” contains the “Transaction” information of the imaging process.
These files are located in the following directory:
C:\inetpub\ftproot\rapport\tools\sa\logs
You can also manually delete these files and try again.
Problem 14
:
I have a Viance Desktop device, what model should I pick?
Solution 14
:
For a Viance Appliance, select model V72.
Problem 15
:
I have one of the new R series devices, what model should I select?
Solution 15
:
If you have a Linux device (R50L) use the WSI model R60
If you have an XPe device (R90L or R90LE) use the WSI model R90
Problem 16
:
I have one of the larger laptops devices, what model should I select?
Solution 16
:
If you have a Linux device (X50L) use the WSI model X62
If you have an XPe device (X90L or X90Le) use the WSI model X90
Problem 17
:
I followed the instructions and I still can’t image the thin client.
Solution 17
:
De-Install WSI, De-Install DHCP Turbo. Read this document over and install
according to the instructions.
Remember:
When all else fails, READ THE INSTRUCTIONS.
