Wyse Customer Support
QSG - WSI 1.3.6 v3.doc
Pager 14 of 15
Problem 7:
Getting “File not found” error messages
Solution 7:
Verify that your default FTP server address is set correctly using the IIS
Administration utility
Problem 8:
Not getting an IP Address
Solution 8:
Verify that the “Database” section of DHCP Turbo does not exceed five (5) IP
Addresses. Otherwise just clear the displayed addresses and try again to
connect.
Problem 9:
Getting the following Error: “Failure: Firmware is not compatible”
Solution 9:
Open the most recent log file in the
C:\INETPUB\FTPROOT\RAPPORT\TOOLS\SA\LOGS directory. Look for an
error message similar to
Evaluating: Unable to Open Source
(archive/ftp//anonymous:[email protected]/Rapport/Wyse5S50\5150_128_WyseS505150/
5S50.i2d)
Verify the path of the file. In the case of the path for the example above, it
should be
C:\inetpub\ftproot\rapport\Wyse5S50\5150_128_WyseS505150
What you may find is that the path is actually:
C:\Inetpub\ftproot\Rapport\Wyse5S50\5150_128_WyseS505150,NewVersion
Note that an invalid character such as a “,” (comma) will cause the WSI to
truncate from that point on, giving you the above message.
Solution
: Rename the path so that you remove the invalid character. You
can substitute the “,” (comma) for an underscore
.
Problem 10:
After re-imaging, the Thin Client reboots and starts the process again, and
becomes and endless loop.
Solution 10
:
Verify that the correct model was selected for the “Product” field when the
“.i2d” file was added. See table on
page 10
and compare the part number
with the appropriate model.
To verify this problem open the most recent log file in the
C:\INETPUB\FTPROOT\RAPPORT\TOOLS\SA\LOGS directory. Look for an
error message similar to:
Evaluating:
'ftp//anonymous:[email protected]/Rapport/Tools/sa/9V90/push.k' to 'stream/sec/test'
Unable to Open Source
(ftp//anonymous:[email protected]/Rapport/Tools/sa/9V90/push.k)
If you have a V90LE, the directory it’s looking for should be “9V92”.
Solution
: Re-import the “.i2d” file using V92 as the product”.
