Wyrestorm NHD-000-CTL Installation Manual Download Page 38

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

Check that the display is powered on and the correct input is selected



Check that the source device is powered on and is sending an A/V signal

Sluggish or Unresponsive System



Commonly caused by an improperly configured network switch. A broadcast loop could be occurring or multicast traffic is being
directed incorrectly.

If no devices are discovered when a search is performed follow these steps:



Ensure all NetworkHD Components are running the latest available firmware from the products downloads section at
wyrestorm.com



Ensure the Software is allowed through the Windows firewall by checking the firewall settings and allowed applications



Ensure that your PCs IP address is in the same range as NetworkHD components



Reboot your PC

NetworkHD Touch or a 3

party control system is not properly controlling the system:



Ensure the Console configurations have been uploaded into the NHD-000-CTL



The NHD-000-CTL is in the same IP range as the control system.



If IP addresses have been adjusted ensure all devices have been configured properly

Cannot Connect to the NHD-000-CTL



Ensure both the Power and Status LEDs are solid.



Perform a factory reset by holding the reset button for 5 seconds.

Note: Resetting the CTL will cause it to lose all TX and RX alias information.

Alias Cannot Be Set



If a device Alias cannot be set, another device may have been previously connected with the same Alias - ensure that the old
device is offline and use the X in the CTL matrix to remove its record from the CTL.

Contacting Technical Support

Should further clarification of the content of this manual or assistance on troubleshooting be required, please contact WyreStorm
technical support.

North America: 844.280.WYRE (9973)

EMEA/ROW: 44 (0) 1793 230 343

[email protected]

Summary of Contents for NHD-000-CTL

Page 1: ...read these instructions carefully before installing to avoid complications later Copyright 2017 WyreStorm Technologies wyrestorm com NetworkHD 100 200 400 Series Components Installation Guide Document Revision v2 0 Document Date TBD Supported Firmware 2 0 ...

Page 2: ...tions and heed all warnings 3 Do not expose this apparatus to rain moisture sprays drips or splashes and ensure that no objects containing liquids are placed on the apparatus including cups glasses and vases 4 Do not place this unit in a confined space such as enclosed shelving cabinets or bookshelves Ensure the unit is adequately ventilated 5 To prevent the risk of electric shock or fire hazard d...

Page 3: ...12 NetworkHD 200 Series with NetworkHD Touch Control 12 Specifications 13 NHD 100 TX NHD 200 TX 13 NHD SW 0501 14 NHD 100 RX NHD 200 RX NHD 210 RX 15 NHD 220 RX 16 NHD 400 TX NHD 400 RX 16 Configuration 18 NHD 200 TX Dipswitch Configuration 18 Network Configuration 18 Network Switches 18 Multicast IGMP Snooping 18 PoE 18 NetworkHD Touch 19 NHD 000 CTL 19 WyreStorm Management Suite 20 NetworkHD Mai...

Page 5: ... the Download Section of any NetworkHD 100 or 200 series component on WyreStorm com Required cables and connectors Product Overview NetworkHD 100 and 200 series components facilitate the transmission of Full HD 1080p video with 2 1 audio to any number of HDMI displays over standard Ethernet Cat5e 6 infrastructure The NHD 100 RX and NHD 200 RX enables the display of a single image on a display whil...

Page 6: ...2 x 4 Pin Phoenix Connector 2 x 3 Pin Phoenix Connector 2 x Mounting Brackets 1 x Main Unit 1 x Power Adapter 12v 1A DC 3 x Power Supply Region Adapters 2 x Mounting Brackets 1 x 3 Pin Phoenix Connector RX only 1 x IR Emitting Cable 1 x IR Receiving Cable NHD 000 CTL Front Rear Panels Card Insert Provided insert cards can be placed to identify information such as an IP address Status LED Indicator...

Page 7: ... Out 3 Pin Phoenix connector Supplies line level audio output of source connected to AV IN Ethernet Port PoE 10 100Mbps LAN port RS 232 Output 3 Pin Phoenix connector Connects to third party devices for RS 232 control 3 Dipswitch Selector Configures the AV IN format Dipswitch configuration information can be found on the underside of the unit Power Connector Connects to a 12v 1A PSU NHD 220 RX Fro...

Page 8: ...tput Port 3 Pin Phoenix connector Connects to third party devices for RS 232 control NHD SW 0501 Front Panel Mic Gain Adjusts the gain of the Mic Input from 0 to 40db HDMI Input 1 4 Selection Press to select and HDMI input as the active source An illuminated LED indicates the currently HDMI source VGA Input Selection Press to select VGA input as the active source An illuminated LED indicates the c...

Page 9: ...wer speaker for output from selected source Contact In 5 Pin Phoenix Connector Connect to a remote I O control device such as a panel switch for selecting inputs remotely LED Out Connects to a remote device to show LED indication of selected source RS 232 1 4 Pin Phoenix Connector Is used for controlling the NHD SW 0501 via an external control system RS 232 2 4 Pin Phoenix Connector Is used as an ...

Page 10: ... to a 19 Pin HDMI cable HDMI Out Loop out for HDMI In Can be connected to a local HDMI display IR RX Connects to an IR Receiver IR TX Connect to an IR Emitter NHD 400 RX Rear Panel Power Connector Connects to a 12v 1A PSU Reset Press and hold for 3 seconds to factory default unit LAN PoE 10 100Mbps LAN port Audio Out 3 5mm mini jack port Stereo audio output RS232 4 Pin Phoenix RS232 Output HDMI Ou...

Page 11: ...ts for installation on a solid flat surface For NetworkHD decoders these mounting ears are typically used for mounting behind a display If mounting a unit behind a display or in an enclosed area ensure that the top and bottom vents are not obstructed NetworkHD 100 or 200 series encoders can be installed into the NHD 000 RACK The NHD 000 RACK can hold up to 12 encoders and should be installed into ...

Page 12: ...100 200 400 Series Installation Guide Copyright 2017 WyreStorm Technologies wyrestorm com 12 of 40 Basic Wiring Diagrams NetworkHD 100 Series with Control System NetworkHD 200 Series with NetworkHD Touch Control ...

Page 13: ...utput Video Resolutions H 264 stream 480p 60Hz 1920 x 1200 60Hz MPEG preview stream 352 x 288 5Hz Video Impedance 100 Ω Input DDC Signal 5 V p p TTL End to End Latency 60 ms 90 ms Low latency mode 250 ms 300 ms High quality mode Audio Output Ports 1 x 3 Pin Phoenix Connector Line Level Audio Output Format Stereo General Operating Temperature 32 F 113 F 0 C 45 C 10 90 non condensing Storage Tempera...

Page 14: ... MPEG preview stream 352 x 288 5Hz End to End Latency 60 ms 90 ms Low latency mode 250 ms 300 ms High quality mode Audio Input Ports 1 x 3 Pin Phoenix Mic Input 1 x 3 Pin Phoenix Audio Input Tied to VGA input and will only play audio when VGA is selected as the active source Audio Input Format Stereo Audio Output Ports 1 x 3 Pin Phoenix Connector Audio Output Format Stereo General Operating Temper...

Page 15: ...0 ms 90 ms Low latency mode 250 ms 300 ms High quality mode Audio Output Ports 1 x 3 Pin Phoenix Connector Audio Output Format Stereo Line Level General Operating Temperature 32 F 113 F 0 C 45 C 10 90 non condensing Storage Temperature 4 F 140 F 20 C 70 C 10 90 non condensing Power 12V 1A DC Power Consumption 6W Max ESD Protection Human body model 8kV air gap discharge 4kV contact discharge Surge ...

Page 16: ...rotection Human body model 8kV air gap discharge 4kV contact discharge Surge Protection Voltage 1 kV Product Dimensions 200mm x 25 mm x 94mm 7 9 x 1 0 x 3 7 Weight 0 6 Kg Certification CE FCC RoHS compliant NHD 400 TX NHD 400 RX Audio and Video Input Video Ports HDMI 2 0a Video Resolution Max 480i 720p 1080i 1080p 2160p 4 2 0 24 30fps 2160p 4 2 0 60fps 2160p YUV4 4 4 YUV4 2 2 RGB 30Hzfps Encoding ...

Page 17: ...00 RX 3 5mm mini jack Communication Control HDMI CEC for One Touch Play and Standby power control IR 2 way RS 232 2 way RX only General Operating Temperature 32 F 113 F 0 C 45 C 10 90 non condensing Storage Temperature 4 F 158 F 20 C 70 C 10 90 non condensing Power supply 12V D C Max Power Consumption 7 5W Max 15W Rack Units Wall box 6U when rack mounted Height 220mm 8 66in Width 130mm 5 11in Dept...

Page 18: ...cture is critical We have tested many brands of switches all of which perform well in small system configurations of around 10 Encoders and Decoders However for larger installations WyreStorm highly recommends using CISCO SG500 or CATALYST series switches Download NetworkHD 100 200 400 Series Switch Recommendations Multicast IGMP Snooping NetworkHD requires support for Multicast IGMP snooping With...

Page 19: ...matrix switch A V and provide preview streams from the encoders ALL devices on the LAN need to exist in the same IP subnet range This includes the wireless router NHD 000 CTL and both encoders and decoders The below diagram represents a NetworkHD Touch installation For a detailed procedure on configuring a NetworkHD system to use the NetworkHD Touch control app please view the NetworkHD Touch Refe...

Page 20: ...nto one of the following IP address ranges based on the port of the CTL that is connected to the network switch 192 168 11 x Control Port or 169 254 x x AV port When the Web UI login in screen appears the username and password are both admin When interfacing a third party control system to communicate to the NHD 000 CTL the connections settings should match the following Network Protocol Telnet TC...

Page 21: ...ers It is also used to update firmware on encoders and decoders To use the Maintenance Tool perform the following 1 Open the WyreStorm Management Suite 2 From the Management Suite Menu select the Maintenance Tool 3 When prompted select Network and the connection method Firmware updates for NetworkHD can always be found at WyreStorm com in the Downloads tab of any NetworkHD product Once any applica...

Page 22: ...IP address is in the same range as NetworkHD components Ensure the Layer 2 network switch is a supported model and fully configured Reboot your PC 3 Press the dropdown menu next to Device Type and choose the encoder or encoder model you wish to update first Note Devices of the same model can be upgraded simultaneously For example if you have 20 NHD 200 TXs all 20 can be upgraded at the same time 4...

Page 23: ...ser indicating completion Note DO NOT refresh the web browser during the process For quicker reference to the Maintenance Tool or the firmware update process refer to the NetworkHD 100 200 Series Firmware Update Application Note available for download at WyreStorm com NetworkHD 000 Console Software The NetworkHD Console Software is the center for configuring encoders and decoders It allows for the...

Page 24: ...ses of multiple devices in one action using Batch Commands Batch IP Address Editing 1 Press the Batch commands button and select the IP address tab 2 Filter to a specific device type using the Filter dropdown menu 3 In the left pane select the All checkbox 4 Enter the required starting IP address of the encoders and decoders in the Starting IP address field and the highest IP address in the Finish...

Page 25: ... WyreStorm alias names should start with INX or OUTX where X is a number 1 or higher The alias names can also include a followed by display or source information For example a complete alias could look like IN1 AppleTV or OUT1 ConferenceTV To adjust device aliases perform the following 1 Right click a decoder or encoder and select General Settings 2 Enter in the desired alias 3 Click Apply for the...

Page 26: ...Touch and can have custom icons these are configured in the app By default all devices are added to the Ungrouped Group 1 Create a group by pressing All Groups in the RX area and then press Create Group button in the central area In the pop up enter a name and press OK 2 Add decoders to the group by right clicking them select Change Group and then select the desired group Bulk decoder group assign...

Page 27: ...endless and the user can switch between these scenes at the touch of a button 4 To create a scene within the video wall press the Create Scene Layout button and name it Note Scene names must be alphanumeric and cannot include spaces or special characters etc 5 Once a Scene has been created screens can be combined to create the video wall For example to create a 2x2 image in a video wall hold the P...

Page 28: ...e are being cut off display measurements should be made to compensate appropriately 8 Start by giving the Layout a name 9 Measure the OW outer width OH outer height VW viewable width and VH viewable height of a single screen which is part of the video wall Measurements should be recorded in centimeters and then multiplied by 100 For example if the OW outer width of a display is 90cm 90x100 9000 On...

Page 29: ...layout to build the video wall Configuring the NHD 220 RX The NHD 220 RX is a multi view decoder allowing up to 8 streams to be shown on a single display simultaneously in a number of different layouts To adjust which layouts are accessible in the NetworkHD Touch app or to create default source assignments perform the following 1 Right click a NHD 220 RX and choose Layout Settings ...

Page 30: ...he drop down menu and choose Edit 3 Select the desired layouts to be accessible from the Touch app 4 Click the Save button To assign default encoders to multi view layouts perform the following 1 Select a layout from the drop down menu 2 Select a source for each location in the multi view layout 3 Click the Save button ...

Page 31: ...creenLink The Console software includes features specific settings for the NHD SW 0501 To adjust these settings perform the following 1 Right click a NHD SW 0501 from the Other Devices section and choose Audio Settings The following adjustments can be made Line Out Volume All Mic Volume Mute for Line Level or Mic Volume Mic Input Gain Phantom Power On Off Auto Switching Enable Disable 2 Right Clic...

Page 32: ...d displays CEC control can be found on most modern displays If the display being controlled doesn t have CEC capability then RS 232 can be used as an alternative 1 From the Batch Commands window select the Display Power tab 2 Select decoders from the list at the left You can then choose to program these decoders to send CEC or RS 232 by select checking the CEC or RS232 boxes respectively 3 For RS ...

Page 33: ... custom Idle and Overlay images Custom images can be uploaded to NetworkHD devices by simply selecting the Image tab Bulk encoder and decoder video and latency settings can be adjusted by selecting the Video tab Ensure the proper device format is selected prior to adjusting settings NHD IP products use the JPEG 2000 options and the NHD 100 or 200 series products use H 264 ...

Page 34: ...the following 1 Right click an encoder in the Other devices section and choose Video Settings 2 Select the Advanced tab and then tick Modify Advanced Parameters Adjust settings respectively 100 200 series decoders offer both High Quality and Low Delay video modes Each mode has its appropriate use High Quality mode is the default setting and is typically used where video quality is a priority High ...

Page 35: ... Basic tab in Video Settings Video settings for a large number of encoders and decoders can be adjusted using Batch Commands 1 Select Batch Commands from the main menu 2 Click the Video tab and select H 264 for 100 200 series or JPEG 2000 for 400 series 3 From the device list check any appropriate devices 4 Adjust any suitable settings and click Apply H 264 Settings JPEG 2000 Settings ...

Page 36: ...ers exist in a separate IP range as the control Wi Fi network It may be necessary to change the configuration of the network so that the encoders decoders CTL and any network routers or access points are part of the same IP address range as the device accessing the preview stream The following steps show how to access and configure an encoder s preview stream using the latest version of Google Chr...

Page 37: ...280x720 FPS 1 30 BITRATE 128 2000 kbps Example URL http 192 168 1 55 stream resolution CIF fps 10 bitrate 256 Note WyreStorm cannot guarantee all control systems support the decoding of NetworkHD s MPEG preview stream Contact the control system s manufacturer for detailed information Setting an encoder s preview stream to its maximum values will overload the processor This will cause severe video ...

Page 38: ... Reboot your PC NetworkHD Touch or a 3rd party control system is not properly controlling the system Ensure the Console configurations have been uploaded into the NHD 000 CTL The NHD 000 CTL is in the same IP range as the control system If IP addresses have been adjusted ensure all devices have been configured properly Cannot Connect to the NHD 000 CTL Ensure both the Power and Status LEDs are sol...

Page 39: ...ther recorded stored content The items listed here are not exclusive but are for illustration only Parts and service not covered by this limited warranty are not the responsibility of the warrantor and should be considered the responsibility of the individual Obtaining Warranty Service Prior to returning a WyreStorm product for factory service a service authorization must be obtained from a WyreSt...

Page 40: ...ntained in this document consists of information that is the sole property of WyreStorm This document is intended to provide information to allow interfacing to the relevant WyreStorm equipment by third party products WYRESTORM IS NOT RESPONSIBLE FOR MALFUNCTIONS AND OR THE IN OPERABILITY WHICH MAY BE CAUSED BY THE APPLICATION OF THIS INFORMATION WHETHER EXPECTED OR NOT WyreStorm reserves the righ...

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