78
10.5
Report "Standard Expression Error" when DMP Starts
Open the software and an error dialog pops up.
10.5.1
Reasons
1) The device side software version does not match the management side software version.
10.5.2
Troubleshooting
1)
The software of the data management platform needs a complete uninstall and the data
will be completely deleted by using the uninstall function.
2)
Install a new version of the data management platform software.
3)
Resynchronise the test data to the data management platform again.
10.6
Report an Error while Printing Data
Printing data results in garbled or serial data.
10.6.1
Reasons
1)
The device software version does not match the management platform software version.
2)
Software bug. When the software is printed, if two or more devices have the same detection
time, when only one report is printed, two pieces of data will be merged, resulting in data
exception.
10.6.2
Troubleshooting
1)
Check if both devices print at the same time and deactivate one.
2)
Upgrade management platform software and equipment software to the latest version to
solve this problem.
10.7
Report an Error when DMP is Closed
When the data management platform is closed, an error message pops up, which cannot
be closed normally.
10.7.1
Reasons
1)
Antivirus software causes program shutdown exception.
Summary of Contents for InSight V-CHEM
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