Wincor Nixdorf TH420 User Manual Download Page 58

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Terms not feeding into the slip/forms area properly

Missing dots in slip or forms printing

Printer will not cycle or stop when required

Illegible characters

Paper will not feed

Knife will not cycle or cut

Platen will not open or close

Printer will not communicate with the host computer

Summary of Contents for TH420

Page 1: ...TH420 Thermal Printer User Guide ...

Page 2: ...orf International GmbH Dokumentation RD PD1 Wernerwerkdamm 16 Gebäude 36 D 13629 Berlin E mail retail documentation wincor nixdorf com Bestellnummer dieser Druckschrift 01750089587A Ihre Meinung Your opinion We would like to know your opinion on this publication Please send us a copy of this page if you have any constructive criticism We would like to thank you in advance for your comments With ki...

Page 3: ...TH420 Thermal Printer User Guide Edition February 2005 ...

Page 4: ...ble for damages All rights including rights created by patent grant or registration of a utility model or design are reserved Delivery subject to availability technical modifications possible Microsoft and Windows NT are registered Trademarks of Microsoft Corporation in the U S A and or other countries BEETLE is a registered trademark of the Wincor Nixdorf International GmbH Germany ...

Page 5: ...ections 8 User Controls 10 Available printer configurations 11 Printer configuration identification 11 Communication interfaces 11 Standard features 11 Advanced interface design 11 Electronics and firmware 11 Thermal receipt printer 12 Impact slip printer 13 Exceptions 13 Options 14 Connectivity 14 Setting up the Printer 15 Check the packing list 15 Remove the packing restraints 15 Load or change ...

Page 6: ...pt test mode 39 Enable or disable slip test mode 39 Enable or disable check flip test mode 40 Printer settings and functions 41 Select the hardware options sub menu to set 42 Preventing overheating of the printhead 44 Troubleshooting the printer 45 Printer beeps 46 Printer will not print 47 On line paper status error light flashes 47 Slip in LED does not light rectangular green LED on slip table 4...

Page 7: ...ance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Modifications not authorized by the manufacturer may void users authority to operate this device This class A digital apparatus complie...

Page 8: ...peration Therefore an acclimatization time of at least two hours should be accounted for n Lay all cables and supply lines so that nobody can tread on them or trip over them n Data cables should neither be connected nor removed during electrical storms n Protect the device from vibrations dust moisture and heat and only transport the device in its original packaging to protect it against impact an...

Page 9: ...surroundings will not be covered by the warranty For further information of the stipulation look at your contract All parts of the product which are subject to wear and tear are not included in the warranty engagement Please order spare parts at the Wincor Nixdorf customer service Recycling Environmental protection does not begin when the time has come to dispose of the TH420 it begins with the ma...

Page 10: ...nter which is certified pursuant to ISO 9001 So don t simply throw your TH420 on the scrap heap when it has served its time but take advantage of the environmentally smart up to date recycling methods Please contact your competent branch for information on how to return and re use devices and disposible materials Voluntary Control Council for Interference VCCI Radio Frequency Interference Statemen...

Page 11: ...g for installation What comes with the printer Packaging Connecting the printer to the system Testing the printer n Chapter Using the Printer Printing on forms or checks Verifying and validating checks Clearing paper jams Printer configurations Printer settings and functions Troubleshooting the printer n Chapter Paper and Supplies Form specifications Slip forms Check specifications n Chapter USB D...

Page 12: ...Notes in the manual are marked by this symbol This symbol is used for warnings WHAT IS IN THIS GUIDE 6 ...

Page 13: ... of two specialized printers in one compact package a two color thermal printer on top that prints receipts and an impact slip printer to print on forms and checks that you insert The TH420 fits easily in spaces where no other hybrid printer can and connects to most host computers via the Dual 9 pin USB interface or 25 pin RS 232 interface or Powered USB 7 ABOUT THE PRINTER Receipt Front cover Sli...

Page 14: ...Universal Serial Bus The Universal Serial Bus USB is a peripheral bus for personal computers that was first released in January 1996 Since that time virtually all Intel Architecture personal computers have the hardware to support USB and a large number of computers exist that have both the hardware and software support required to interface with USB peripherals Advantages of USB connections USB ha...

Page 15: ... one or two USB connectors the BEETLE platform can now support the additional devices that had previously required a serial port expander card Higher bandwidths New devices coming into use have bandwidth requirements that are higher than the bandwidth that can be supported on Application Compatible Escape Commands interfaces These devices include image scanners and printers As the speed and capabi...

Page 16: ...tatus Error LED 2 shows the printer status by shining or flashing The slip in LED 3 indicates that a form is inserted properly The reset button 4 clears the printer s memory or begins a special mode USER CONTROLS 10 Front cover Slip in LED green Receipt cover Reset button Paper feed button On line Paper Status Error light green Receipt Slip of check Extended slip table ...

Page 17: ...l attached to the back of the printer This information is also shown on the installation quality report card The model ID description is shown below Communication interfaces n RS 232C serial interface 25 pin n Universal Serial Bus USB n Powered USB Standard features Advanced interface design n Sensors detect whether any of the covers are open the paper is low in the receipt printer or the paper is...

Page 18: ...verse underlined superscript and subscript italics scalable and rotated print modes n Resident character sets Code Pages 437 US 850 Multilingual 737 Greek 852 Slavic 858 with Euro symbol 860 Portuguese 862 Hebrew 863 French Canadian 865 Nordic 866 Cyrillic and 1252 Windows Latin 1 n Prints standard bar codes Code 39 UPC A UPC E JAN8 EAN JAN13 EAN Interleaved 2 of 5 Codabar Code 93 Code 128 EAN 128...

Page 19: ... n Double wide and rotated print modes a double strike print mode improves contrast n Software selectable pitch either standard 13 9 characters per inch 66 columns or compressed 17 1 characters per inch 80 columns n 4 8 lines per second 16 mm second print speed n Optional check handling features see Impact slip printer options on the next page Exceptions Print speed and throughput will decline whe...

Page 20: ...standard plug in printed circuit boards are available depending on the communication interface required Interfaces with 25 pin RS 232C only USB only can be provided n Communication cables are available for all interfaces OPTIONS 14 ...

Page 21: ... bucket n Cardboard support for cantilever on slip table n Foam restraint for carriage behind front cover n Ribbon cassette n TH420 Two Color Thermal Receipt and Impact Slip Printer Setup Guide To report any missing materials or to report a printer that was damaged during shipping call your supplier Remove the packing restraints n Open the front cover remove the foam restraint holding the carriage...

Page 22: ...REMOVE THE PACKING RESTRAINTS 16 Cardboard support Receipt cover Front cover Carriage Foam restraint Paper roll supports Test printout Sample paper roll Receipt cover ...

Page 23: ...e the paper as soon as possible to avoid running out of paper part way through a transaction If the on line paper status error LED blinks fast the paper is out Change the paper immediately or data may be lost The printer will not operate without paper but it may continue to accept data into memory from the host computer Because the printer cannot print any transactions this data in memory may be l...

Page 24: ...e end of the new roll so that the edge is loose n Place the roll into the paper bucket with the paper unrolling from the bottom of the roll 6 and with a few inches of paper extending over the cabinet front Paper must unroll from the bottom of the roll to insure that the image will print n Close the receipt cover while holding the paper over the front of the cabinet 7 n Remove the excess paper by t...

Page 25: ...htly or produces marks lines or other inconsistent printing on the receipt You must use an approved Wincor Nixdorf ribbon cassette with the check flip option to prevent jamming or other ribbon problems 19 INSTALLING OR REPLACING THE RIBBON CASSETTE Front cover Ribbon cassette shown in position Tab Cassette Tab ...

Page 26: ...t cover 1 by grasping the cover on each side at the bottom and swing up n Unwrap the new ribbon cassette and tighten the ribbon by turning the knob 3 on the cassette in the direction of the arrow DO NOT remove the mylar shield n Position the ribbon cassette onto the carriage as shown 4 making sure the ribbon is underneath the printhead n Snap the cassette into place and snap the front cover closed...

Page 27: ...Choose a location 21 CHOOSE A LOCATION Receipt cover 229 mm 9 0 178 mm 7 0 280 mm 11 0 Extended slip table 347 mm 13 7 264 mm 10 4 ...

Page 28: ... cables Cable connections are made at the back of the printer Connector panel varies with printer configuration 25pin RS232 and Powered USB Warning When instructed to connect the USB cable from the host to the printer be careful to plug it into the USB board connector only A Do not insert the USB cable into the Cash Drawer connector B on the left back of the printer Damage to the printer could occ...

Page 29: ...able to the printer s cash drawer connector as shown Communication cables The communication cable connects the printer to the host computer If installing the RS 232C communication cable n Turn off the host computer n Plug the communication cable into the connector at the bottom back of the printer n Secure the connector by tightening the screws n Connect the cable to the host computer n Turn host ...

Page 30: ... end of the USB cable into the computer Make sure the USB symbol on the connector is facing up when you plug it in After you have completed setting up the printer you can install the USB driver onto the host computer CONNECT THE CABLES 24 Power supply connector 25 pin RS 232C communication connector RS 232C 25 pin communication connector panel USB communication connector panel Power supply connect...

Page 31: ...er supply into an outlet The green LED on the top cover will light up Using this device without shielded cables voids the printer warranty safety FCC and CE mark designation Cable routing To prevent the printer from becoming unplugged accidentally make sure the cables are routed as shown in the illustration below 25 CONNECT THE CABLES RS 232C communication cable Power supply or adapter cable To th...

Page 32: ...ut such as missing or faded text see the section Troubleshooting in this document At the end of the test printout are instructions how to enter the configuration menu The configuration menu allows you to change the current settings of the printer n To run the test either Open 1 then while holding down the paper feed button close the receipt cover 2 Open receipt cover Push and hold paper feed butto...

Page 33: ...ing othersettings that might affect the performance of the printer Make selections as instructed on the printout Paper type can be changed in the configuration menu Paper types and grades available Type 0 Monochrome grades Kanzaki P 310 Type 1 Two color grades Kanzaki P 310 RB Type 4 Two color grades Kanzaki P 310 BB Type 5 Two color grades Kanzaki P 320 RB When the printer is configured for USB a...

Page 34: ...CONNECT THE CABLES 28 ...

Page 35: ...ns or merchandise returns n Electronic funds transfers n Electronic check n Check printing printing the date payee and amount on the check face n Check endorsement Although the illustration below shows a check being inserted into the printer these instructions apply to any type of form The TH420 can print on forms up to five parts thick 29 PRINTING ON FORMS OR CHECKS Slip table First line of print...

Page 36: ...or check toward the back of the printer until it contacts the form stop it will not be able to go any further For a long form position it appropriately using the first line of print guide on the left side of the printer The green slip in LED on the slip table turns on when the form or check is properly inserted the form has to cover two sensors on the slip table n Follow the instructions from the ...

Page 37: ...ndow of the check flip assembly If the jammed check is visible open the window and remove it 1 If the jammed check is not visible in the window open the front cover 2 and remove the jammed check from behind the check flip assembly 31 CLEARING CHECK FLIP PAPER JAMS Check Check flip window door Front cover ...

Page 38: ... any of the printer settings to avoid inadvertently changing other settings that might affect the performance of the printer The following functions and parameters can be changed in the scrolling configuration menu except as noted n Communication Interface RS 232C serial interface 25 pin Universal serial bus USB Powered USB n RS 232C serial interface settings Baud rate Data bits can not be changed...

Page 39: ...r inch Carriage return usage Default font Font size Slip eject at receipt select Hardware options sub menu Printhead setting Paper type name Color density Print density mono Power supply wattage max power Alternate reset feature Knife option Paper low sensor Check flip option 33 PRINTER CONFIGURATIONS ...

Page 40: ... printer settings to avoid inadvertently changing other settings that might affect the performance of the printer n Open the receipt cover and check if there is paper in the printer If not follow the instructions for loading paper n Turn the printer so the back is facing you n Set DIP switch 1 to the On position up n Open the front cover of the printer and press the reset button while holding the ...

Page 41: ...d Indicate No with a short click Press paper feed button quickly n Continue through your menu selections until you are asked Save New Parameters Select Yes or No If you wish to save select Yes then return DIP switch 1 to the Off positi on down Press the reset button The printer resets with the new selections You can verify the setting by pressing the paper feed button to print out a diag nostics f...

Page 42: ...t the communication interface you want n Communication interface n RS 232C interface n USB USB or Powered USB RS 232C serial interface settings To change the RS 232C serial interface settings enter the configuration menu select Set Communication Interface from the main menu and answer No to SET INTERFACE TYPE printed on the receipt This will take you to the instructions for selecting the RS 232C s...

Page 43: ...ange the diagnostic modes enter the configuration menu select Set Diagnostic Modes from the main menu and select one of the following modes n Normal normal operating mode of the printer n Datascope the receipt printer prints incoming commands and data in hexadecimal format to help troubleshoot communication problems n Receipt test the receipt printer prints two code pages to verify proper printing...

Page 44: ...d and disabled by selecting the Diagnostic Modes sub menu of the configuration menu Press the paper feed button as instructed on the Diagnostic Modes Menu to enable or disable the data scope mode test n Off normal mode Data scope mode disabled n Data scope mode enabled Press the paper feed button for at least one second to validate the selection To run the data scope mode n After you have enabled ...

Page 45: ...figuration menu The printer is on line and can again communicate normally with the host computer Enable or disable slip test mode The slip test mode verifies proper printing on a slip Slip test is enabled or disabled by selecting the Diagnostic Modes sub menu of the configuration menu See Configuring the printer for instructions on how to enter the configuration menu To run the slip test mode n En...

Page 46: ...tion menu See Configuring the printer for instructions on how to enter the configuration menu To run the check flip test mode n Enable the check flip test mode n Exit the configuration menu n Insert a check lengthwise and face down into the slip station as if validating See Verifying and validating checks COMMUNICATION INTERFACE 40 Check guide Extended slip table Slip table Paper feed button Green...

Page 47: ...er settings Be extremely careful changing any of the printer settings to avoid inadvertently changing other settings that might affect the performance of the printer If it becomes necessary to clear lasting printer tallies please contact an Wincor Nixdorf representative for instructions Press the paper feed button as instructed to select the printer settings you want Select the emulation software ...

Page 48: ...ting must match the indicated energy rating on the mechanism n Paper type name Sets the printer to optimum performance for paper being used This can also be done through the command 1D 81 m n See Programming Supplement for command usage to enter the configuration menu Available paper types may vary Currently these are 4 types 0 monochrome Kanzaki P 310 1 two color Kanzaki P 310RB 4 two color Kanza...

Page 49: ...e Max power You can choose between a 48 watt 55 watt or 75 watt power supply This matches the wattage of the printer to the power supply 48 watt power supply for older BEETLE systems 55 watt power supply standard 75 watt power supply Enables printer to optimize speed at higher dot coverage n Alternate reset feature This feature allows you to reset the TH420 by opening and closing the front cover i...

Page 50: ...mits shown in the table the receipt printhead will heat up and shut down This may damage the printhead To avoid this problem do one or a combination of the following n Reduce the amount of coverage n Reduce the time of continuous solid printing n Reduce the ambient temperature Allowable duty cycle measured over one minute of continuous printing Amount of solid coverage Ambient temperature 25 C 35 ...

Page 51: ...inter is used only to indicate when a form is inserted properly It does not indicate an error For some unexpected conditions the printer communicates the information to the host computer and relies on the application to indicate what the condition is The information on the following pages describes some conditions that you may encounter conditions that you can easily fix and others that you will n...

Page 52: ... printer and refer to the tables on the following pages If unexpected conditions arise while installing the USB driver take a look in USB Driver Installation troubleshooting Printer beeps Condition Possible causes What to do Printer beeps in a single double or triple pattern at first power on The on line paper status error LED blinks in the same pattern and the printer won t power up The printer h...

Page 53: ...cable connections Check that the host computer and power supply are both on the power supply is turned on by plugging it into an outlet See Connect the cables DIP switches not set correctly Check the switch setting DIP switch one should be off up for normal operation All other causes Contact a service representative On line paper status error light flashes Condition Possible causes What to do The ...

Page 54: ...emperature or when printing high density graphics continuously regardless of the room temperature In either case the printer will shut off If the temperature of the print head is too hot adjust the room temperature or move the printer to a cooler location If the printhead is overheating because of printing high density graphics continuously reduce the demand on the printer AC supply voltage is out...

Page 55: ... is defective See Installing or replacing the ribbon cassette Ribbon cassette is worn Replace the ribbon cassette See Installing or replacing the ribbon cassette Light print smudging or slip skews Platen gap needs adjustment Contact a service representative Poor receipt print quality Condition Possible causes What to do Colored stripe on receipt Paper is low Change the paper Receipt does not come ...

Page 56: ...inthead is defective Contact a service representative Color print is light Variations in paper Increase energy level of printhead in Color Density Adj of the printer configuration menu see Configuring the printer section Inconsistent printing no two colorprint Paper type used and papertype setting do not match Print diagnostic formand verify paper type setting to type 0 1 4 or 5 see Configuring th...

Page 57: ... paper The optional check flip mechanism doesn t work There is an obstruction or paper jam in the check flip mechanism See Clearing check flip paper jams Print cassette ribbon jams when check flip options is used The check flip option Improper ribbon cassette Approved Wincor Nixdorf cassette must be used Replace ribbon cassette with a cassette approved for the check flip option The knife does not ...

Page 58: ...rly n Missing dots in slip or forms printing n Printer will not cycle or stop when required n Illegible characters n Paper will not feed n Knife will not cycle or cut n Platen will not open or close n Printer will not communicate with the host computer ...

Page 59: ...minimum 203 mm 8 0 wide 51 mm 2 0 long n Single ply forms should be on paper that is greater than 6 8 kg 15 pounds n Multiple part forms up to five parts should be no thicker than 0 40 mm 0 016 and a minimum thickness of 0 08 mm 0 003 Do not use forms containing holes along the top or right edge n Forms for use with flip check minimum 51 mm 2 00 wide 70 mm 2 75 long Slip forms recommendations 53 F...

Page 60: ...o not use paper that has holes or is translucent at the Slip LED sensor location See A in above illustration n Do not use paper that has holes on dark areas with low reflection less than 60 reflection at the slip sensor location See B in above illustration n Thin paper should be used between the top and bottom sheets of multi ply paper Thick paper reduces the copy capability SLIP FORMS RECOMMENDAT...

Page 61: ... for paper are defined by American Standards ANSI X9 13 and ANSI X9 18 and International Standard ISO 1004 n Minimum check size 70 mm 2 75 wide x 152 mm 6 00 long n Maximum check size 95 mm 3 75 wide x 222 mm 8 75 long 55 CHECK SPECIFICATIONS ...

Page 62: ...es UPC A UPC E Code 39 Code 93 Code 128 JAN8 and JAN13 EAN Interleaved 2 of 5 Codabar PDF 417 receipt station only Auto Cutter Partial Cut leaves 5 mm uncut on the left edge Physical Dimensions W x D x H 229 x 264 x 178 mm 9 0 x 10 4 x 7 0 inches Weight 4 3 kg 9 4 lbs non MICR Power Requirements 24 VDC 3 Amps Software and Firmware Capability Emulations Available Application Compatible Escape Comma...

Page 63: ... multipart Miscellaneous Certifications EMC emissions EN55022 1998 Class B ITE emission requirements EU FCC 47 CFR Part 15 Class B emissions requirements USA VCCI Class B ITE emissions requirements Japan AS NZS 3548 2002 CISPR22 Class B ITE emission requirements Australia EMC Immunity EN55024 1998 A1 2001 Information technology equipment EU Reliability Thermal Print Mechanism 200 KM paper 59M line...

Page 64: ...Herausgegeben von Published by Wincor Nixdorf International GmbH D 33094 Paderborn ...

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