8
TROUBLESHOOTING TIPS
Please check the following troubleshooting tips before calling the customer service line or having the machine
repaired.
Problem
Possible Causes
What To Do
Water not hot enough or
cold enough
Dispenser is unplugged
Push the power plug completely into the outlet
and make sure that the applicable switches are
set to the
ON
position
The circuit breaker has been tripped
Reset the circuit breaker
All the water in the water tank has
been used
Wait 1 hour for the dispenser to heat or cool a
new batch of water
Water dispenser does not
work
Empty water bottle
Replace with new bottle of water
Mineral deposits are clogging the
tanks
See
Cleaning and Caring for the Dispenser
(page 7)
No water coming out of the
cold water faucet
Ice has formed in the cold water
supply pipe
Turn off the green cooling power switch at the
back of the unit for around 4 hours to let the ice
melt
Water bottle is warm or hot
Crack or pin hole in bottle
Low water level in the bottle
Replace with a new bottle of water
Replace with a new bottle of water
Water dispenser leaks
from the outside
Crack or pin hole in bottle
Replace with a new bottle of water
Water dispenser is noisy
Water Dispenser is on an uneven
surface
Make sure the water dispenser is installed on a
flat and level floor which is strong enough to
support it when fully loaded
Bottle making a gurgling noise as
water fills the tanks
This is normal
