WesAudio ngLEVELER, User Manual

Page: 47 / 65

WESAUDIO
4/10/20
NGLEVELER USER MANUAL REV2
47
7.2.5.2. Virtual MIDI on Windows
Windows operating system doesn’t provide any native support for virtual ports creation.
In order to do so, external application have to be used. There are several options on the
market, but to name a few:
 loopMIDI developed by Tobias Erichsen

MIDI Yoke which is part of the MIDI OX Utility
As external tools configuration is not part of this manual, please refer to online tutorials
how to create such ports on Windows.
7.2.6. Troubleshooting
When after configuration created via GConManager _CONTROL application for
some reason controller didn’t start communication with GCon service, there are few steps
that should be checked:
 First controller can be switched off and on – this may fix some problems on system
level with MIDI ports.
 If this won’t fix the issue, GCon Service application should be restarted – to do so,
please go to the WesAudio Tray icon, select “service” and hit “restart”.
 If devices still won’t start communication – the last resort is workstation restart.

If GCon Server mediation mode doesn’t work correctly, please note that most DAW
needs to be aware of MIDI ports during start up, those can’t be created while DAW is
already running. Also if Virtual MIDI ports doesn’t work as expected, it is advised to
restart your workstation to make sure that all handles on system level are properly
released.
 If Eucon controller is used, please also try to restart Eucon application by selecting
EuControl tray icon and selecting “Restart EUCON Applications…”.
 EUCON: In some cases (for instance when Eucon control surface is locked to a
GConManager application, but still another application will force a Mackie Control
connection) to re-establish parameter sync, ngLeveler restart, or connection toggle
via Plug-in can be executed.
 Now if it won’t help, please archive following folder:
o
MAC: /Applications/WesAudio/logs
o
Windows: c:/ProgramData/WesAudio/logs
And send it over to support@wesaudio.com .