Enterprise IP Phone Advanced Phone Functions
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3)
Enter the URL address in the
Value
field to activate the advanced mode. Or you
can leave it blank to activate base mode.
4)
Click
Confirm
button to save the changes.
Automatic Call Distribution (ACD)
The Phone supports an Automatic Call Distribution (ACD) feature for specific servers.
The ACD feature allows the ACD system to distribute calls from a queue to registered
IP phone users (agents). To use the ACD feature on the phone, the user should pre-
configure a programmable key as ACD key.
To configure an ACD key via Web interface:
1)
Click on
Phone
->
DSS Key
->
Memory Key
(or
Line Key
).
2)
Select
ACD
in the pull-down menu of
Key Type
.
3)
Select the right
line
for ACD.
4)
Click
Confirm
to save the configuration.
Once the user wants to subscribe to a queue (in order to receive incoming calls), the
user presses the ACD key. The LCD screen prompts the user to specify the following
information:
User ID
: the phone number(s) used to login into the queue.
Password
: the password used to login to the queue.
When ready to receive calls from the server, the phone user logs into a queue and
changes the phone status to “available” manually using the IP phone UI(press DSS
Key again to enter to the ACD Status page, then select the phone status as
Available
/
Unavailable
.). If the phone is set to “available”, then the server begins
to distribute calls to this phone.
Note:
ACD feature is not available on all servers. Please contact your system
administrator for more information.
Zero-sp-touch
This key function allows phone to complete configuration just need to provide the
