Well SIP-T22P User Manual Download

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Enterprise IP Phone Trouble Shooting

How to send SMS?

You could edit the SMS in the Menu-> Messages->Text Messages.

Note:

Make sure that the SIP server you have registered supports SMS function.

How to update the firmware?

Enter the webpage of your phone, go to Upgrade, then you can find the option”
Select and Upgrade Firmware” at the bottom of the page.

Select the file to update, then click the Upgrade button.

Note:

Make sure the firmware you choose is provided by your service provider, or the
device will probably crash after the update.

The manual is only for reference; WELL reserve the right to improve or change the
product and the user guide without notice.
You can download the latest user manuals from our website:

http://www.well.cz/

V61.0

Summary of Contents for SIP-T22P

Page 1: ... Venhudova 6 614 00 Brno ČR IČ 25317571 DIČ CZ25317571 Tel 420 539 088 010 Fax 420 539 088 000 E mail joyce joyce cz Web www joyce cz www joyce energie cz Released for firmware versions V61 WELL SIP T22P User manual ...

Page 2: ...ad the Packing List section in this guide before you set up and use the phone Declaration of Conformity Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate m...

Page 3: ...terface 10 Customizing Your Phone 13 General Settings 13 Phone Status 13 Language 13 Time and Date 14 Keypad Lock 17 Audio Settings 18 Volume 18 Ring Tones 19 Codec Selection 21 Contact Management 22 Edit Add Delete Contact 22 Import Export Contact list 26 Blacklist 26 Remote Phone Book 27 Broadsoft 28 LDAP 29 Other Settings 30 Key as Send 30 Hot Line 31 Headset Prior 32 Dual Headset 33 Anonymous ...

Page 4: ... 46 Call Devices 46 Call Methods 46 Password dial 48 Call Completion 49 Answering a call 50 Answering an incoming call 50 Denying an incoming call 50 DND 50 Intercom 50 Call Forward 51 Active Call 52 Mute 52 Call Hold 53 Call Waiting 53 Call Transfer 54 3 way Conference 54 Network Conference 55 HuaWei ATS Conference 56 Message 57 Voicemail 58 SMS 60 Advanced Phone Functions 62 Account Settings 62 ...

Page 5: ...Export 73 PCAP Trace Export 74 802 1X 74 DSS keys Configuration 75 Speed Dial 76 BLF 76 BLF List 76 Voice Mail 77 Pick Up 77 Group Pick up 77 Call Park 78 Intercom 78 DTMF 79 Prefix 79 Local Group 79 XML Group 79 XML Browser 80 LDAP 80 Broadsoft Group 80 Conference 80 Forward 81 Transfer 81 Hold 81 DND 81 Redial 82 Call Return 82 SMS 82 Record 82 URL Record 82 Multicast Paging 83 Group Listening 8...

Page 6: ...ed Line 85 Hot Desking 85 Automatic Call Distribution ACD 86 Zero sp touch 86 SNMP 87 Action URL 88 Action URI 90 Music on Hold 90 SIP Diversion Display 91 Suppress DTMF Display 92 Tone Settings 93 Voice 93 Ring 94 Trouble Shooting 95 ...

Page 7: ...Enterprise IP Phone Getting Started 1 Getting Started Packing List The following components are included in your package Enterprise IP Phone Phone Stand Power Adapter ...

Page 8: ...rted 2 Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller ...

Page 9: ... shown below Stand attached 2 Connect Handset and Headset as shown below Note Headset is not provided in the packing list Please contact your distributor for more information 3 Connect Network and Power There are two ways for network and power source connections You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hub Your system adminis...

Page 10: ...net cable and switch hub is PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as PC Connect the phone s PC port and computer s Network Port together using an Ethernet cable shown as below ...

Page 11: ...istrator for help Network Settings Click on Network Internet Port WAN DHCP Under the default situation the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings e g IP address sub mask gateway DNS server etc Static IP Address If your phone cannot contact a DHCP Server for any reason you need to enter the network settings manually via Static IP Addres...

Page 12: ...t When the phone reboot it will register automatically If many phones register at the same time this will affect the server the users can set the register power up time so that the phone will random register automatically within the set time Setting the power up time via web interface Click on Network Advanced Registration random enter the time in the field Note Should the IP PBX SIP registrar req...

Page 13: ...d and blink when someone calls in or there is a call on mute Hot Key The screen will display labels for these keys to identify their context sensitive functions and you can custom hot keys under different status Line Key These buttons are used to active up to the three user accounts DTMF Keypad Use the DTMF hard keys to enter numbers letters and special characters Depending on the selected input m...

Page 14: ...ected headset The LED will be on when the phone is in Headset mode Mute audio transmission locally during calls Hard Feature Keys Allow users to access the Voice Mail interface directly Forward the current call to third party When the phone is in the idle status press it to enter the forward configuration page Press it to enter the Dialed Calls interface then choose a record to dial out LED Instru...

Page 15: ...dle status Slow blinking green Some part s is seizing the line ring back under the private hold status Fast blinking green Some part s is ringing on the phone under the public hold status or all of the parts press hold Off It is inactive as BLA Icon Instruction The IP Phone displays different kinds of icons on its LCD you can refer to the following table for their meanings Icon Description Flashes...

Page 16: ... options on your phones 1 Using keypad and display on the phone 2 Using Web user interface in an Internet browser from your PC please refer to Configuration and Registration to get into the Web interface In many instances it is possible to use both the user interfaces to operate the phone and change settings some however are only possible via a phone or web user interface Please refer to the follo...

Page 17: ...etwork Voice Codecs Echo Cancellation etc Reset to factory Set admin password Update Set AES Key Keypad Lock Auto Provision SIP Account User Option Account Active Label Display Name Register Name User Name Password SIP Server Register Status Server Option Registrar Server Registrar Port Outbound Proxy Server Backup Outbound Proxy Server OutBound Status NAT Traversal STUN Server STUN Status Missed ...

Page 18: ...e Overview 12 Remote Phonebook Broadsoft Note The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details The default administrator password is admin ...

Page 19: ...ount and password default account and password are both admin choose Status directly to check the status Language The default Phone interface language is English The Web interface language depends on your computer Operation System It will automatically match the language with your computer and browser It also supports Simplified Chinese Traditional Chinese French German Italian Polish Turkish Port...

Page 20: ...et the time manually or via the SNTP server which is used to synchronize the time To change the Time and Date via the Phone interface 1 Press Menu Settings Basic Settings Time Date 2 If SNTP Settings is selected the phone will automatically get the time from the specific NTP Server Use the navigation keys to highlight the specific option and the relating changes You can set the Time Zone NTP Serve...

Page 21: ...choose a preferred date format the IP phone can support 7 kind of date display format 4 Press the Save hot key to save the changes and return to the previous screen 5 To configure the Time and Date via the Web interface 6 Click on Phone Preference to do the relating changes You can also configure the Update Interval which specifies the time frequency that the phone refreshes the time automatically...

Page 22: ... via the Web interface 1 Click on Phone Preference Daylight Saving Time to do relating changes 2 Select Enable option then you can set the Daylight Saving Time 3 Select Automatic There is a table named as AutoDST xml has been saved in the configuration file if the table includes daylight saving time of your time zone it will show the Fixed Type By Date or By Week And the daylight saving time is un...

Page 23: ...rations To enable keypad lock via Phone interface 1 Press Menu Settings Advanced Settings enter the password and then press Confirm hot key 2 Press Phone Setting Lock 3 Use the navigation keys or press the Switch hot key to highlight the one you want to lock 4 Press Save hot key to active the change or Back hot key to return to the previous screen 5 If Keypad Lock is enabled the icon will be displ...

Page 24: ... Lock to do the relating changes Please refer to the instruction above for the parameters detail Note The default password for unlock is admin Audio Settings Volume You can adjust the volume of handset speaker headset Ring Volume To adjust the volume when you are not in an active call 1 Press Menu Settings Basic Settings ...

Page 25: ...volume can only be adjusted via Phone interface When you adjust the ring volume to 0 or press the Silence hot key when there is incoming call the icon will be shown on the LCD Press the Volume Adjustment Bar to adjust the volume and the icon will disappear Ring Tones You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu Settings Basic Set...

Page 26: ...rowse button to choose the specific ring tone file 3 Click on Upload button to upload the file Note 1 The ring tone file format must be in 16bits WAV format via Ulaw Compression 8K sample rate monophony 2 Blank or other special characters cannot be included in the file name To specify ring tones for a specific account via Web interface 1 Click on Account Basic Ring Type 2 Highlight the preferred o...

Page 27: ...e changes Codec Selection The IP phone supports the following voice codecs G722 G723_53 G723_63 G726 16 G726 24 G726 32 G726 40 G729 PCMU and PCMA You can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs ...

Page 28: ...terface 2 If codec G722 is negotiated the LCD screen prompts call in process with HD voice Contact Management Edit Add Delete Contact You can store a large number of contacts in your phone s contact list You can add edit delete dial and search for a contact in the contact list The directory includes Local Directory Blacklist Remote Phonebook and Broadsoft To add a Group via Phone interface 1 Press...

Page 29: ... keys to select the group which you want to assign 7 Press Save hot key to add the contacts or Back hot key to cancel the change To edit a contact via Phone interface 1 Press Dir Local Directory 2 Select a group and press the Enter hot key 3 Use the navigation key to highlight the one you want to edit press Option Detail Enter to the edit interface 4 And then make the changes press Save hot key to...

Page 30: ...the operation or press the Cancel hot key to return to the directory Note If the contact is moved to the blacklist then the call from this contact cannot get through To move a contact in History to Contacts via Phone interface 1 Press History hot key to enter the call history list 2 Use the navigation keys to highlight a record and then press the Option hot key to pop up the field highlight Add to...

Page 31: ...rface and then you can enter the query condition press the OK hot key 3 Then the phone will show the record which qualified To add delete edit move the contacts via the Web interface Click on Contacts Local Phone Book Please refer to the instruction above for the parameters detail ...

Page 32: ...for parameters The meanings of this icon on other pages is the same we will not elaborate it one by one 4 Click the Export button to export the contact list Note Import Export Contact List can be only set via Web interface Blacklist If you add a contact to blacklist then the call from this contact cannot get through To add contacts to Blacklist via the Web interface 1 Click on Contacts Blacklist t...

Page 33: ...re a need for a common phone book For the maintenance and the update of it the common phone book is usually carried out on the server or IPPBX to maintain up to date public phone book terminal users need to have remote phone book function When the users browse the remote phone book the terminal will check and download the latest information released on the server in time and display on the termina...

Page 34: ... the contact information for you Note 1 This IP phone can support 5 remote phone books at most 2 Every contact in the remote phone book can set several phone numbers In addition you can enable or disable the search remote phonebook for caller ID feature via web interface If it s enabled the phone displays the name of the caller stored in Remote Phone Book when there is an incoming call To enable s...

Page 35: ...act in LDAP server which following the Certain rules and show it in the LCD user can choose the contact to call out 2 Search the incoming call the phone will search the local directory when there is a coming call If they can t find the contact in the local directory it will search them through LDAP server and show the contact name in the LCD The LDAP Lookup For Incoming Call option can be configur...

Page 36: ... Menu Features Key as Send Enter to enter the configuration page 2 Press the Switch hot key to choose a button that you want to use as the send key or disable this option 3 Press the Save hot key to save the changes To set the send key via the Web interface 1 Click on Phone Features Key As Send 2 Highlight the specific one in the pull down menu then click Confirm button to save the changes ...

Page 37: ...e configuration page 2 Enter the hot line Number and HotLine Delay time for example 20 seconds then press the Save hot key to save the changes 3 When you pick up the handset or press the speaker button and it will dial out the number automatically if you do not press any keys for 20 seconds To set the Hot Line via the Web interface 1 Click on Phone Features ...

Page 38: ...place a call will now connect to the headset automatically To receive a call using Headset Prior enable Headset Prior feature physically connect your headset and press the HEADSET button to activate it for use press the Line key or the Answer soft key to receive a call will now connect to the headset automatically To enable Headset Prior via Web interface 1 Click on Phone Features 2 Select Enabled...

Page 39: ... phone interface 1 Press Menu Features Anonymous Call Enter to enter the configuration page 2 Press the Switch hot key you can choose the Line ID to enable this feature 3 Press the navigation keys to enter and select whether to enable the anonymous call function This feature allows making a call with the display of call identification information which has been blocked 4 If you want to realize thi...

Page 40: ... above for the parameters detail 2 Then click the Confirm button to save the changes Auto Redial Auto redial is a telephone feature that redials a busy number in a fixed number of times before giving up To set auto redial via the IP phone interface 1 Press Menu Features Auto Redial Enter to enter the configuration page 2 Press the Switch hot key you can select whether to enable the Auto redial fun...

Page 41: ... To set Auto Answer via the IP phone interface 1 Press Menu Settings Advanced Settings enter the password and press Enter hot key 2 Then press Accounts Line X to enter the configuration page use the navigation keys to select Auto Answer option 3 Press the Switch hot key to enable or disable the auto answer function The default is Disable 4 Press the Save hot key to save the changes To set Auto Ans...

Page 42: ...interface 1 Click on Contacts Call Log 2 Select the Call log Item 3 Enter the Display Name URL Port Username and Password 4 Click the confirm button to save the changes Configure Broadsoft Call Log via phone interface 1 Press Menu Features Broadsoft Settings Menu Call Log Settings 2 Select Call Log Item enter the Display Name Server Port User Name and Password 3 Press the Save soft key to save the...

Page 43: ...te the logo customization You will find the desired logo shown on the idle screen Note 1 You can also upload the Logo by AUTO PROVISION 2 By the Web interface users can set a logo to be a System Logo or a Custom Logo and the Custom Logo can be deleted 3 Only support DOB format file For more information please contact the administrator ...

Page 44: ...t The phone can support 12 kinds of call interface to set up softkey user can setup different function key according to his her own requirement or habit To set up softkey via web interface 1 Click on Phone Softkey Layout 2 In the Custom Softkey field select Enable in the pull down menu 3 You can select the corresponding call states which you want to set up the softkey in the Call States field 4 Hi...

Page 45: ...to dial out the dialed number automatically This function can only be set via the Web interface 1 Click on Phone Preference Live Dialpad 2 Enable or disable it in the pull down menu 3 Click Confirm button to save the change Replace Rule A dial plan establishes the expected number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Pr...

Page 46: ...hen users dial out the 123 whose length matches the Dial now rule the phone will dial out 123 immediately without pressing Send button To set a Dial Plan via the Web interface 1 Click on Phone Dial Plan Dial now Enter the number in Dial now Rule and Account 2 Enter the number in Dial now Rule and Account 3 Click Add button to save the changes 4 You can select a record to modify then click Edit but...

Page 47: ... want to replace the any input content with the content beginning with 8 Input in Prefix box and input 8 1 in Replace box Area Code Area codes are also known as Numbering Plan Areas NPAs These are necessary for the most part only when dialed from outside the code area and from mobile phones Area codes usually indicate geographical areas within one country although the correlation to geographical a...

Page 48: ...to save Block Out The specific phone numbers can be forbidden to be call out from your IP phone 1 Click on Phone Dial Plan Block Out 2 Enter Block Out Number and Account click Add button to save the changes or choose the specific one in the list click Delete button to delete the record 3 You can select a record to modify then click Edit button to submit ...

Page 49: ...2 if the account box is empty it mean this rule works for all accounts Feature Synchronisation When enabled the synchronize function configure the DND FWD function on device or server DND FWD status on device and server will be in correspondence To set Feature Key Synchronisation via the Web interface 1 Click on Phone Features Feature Key Synchronisation 2 There is a pull down menu in the Type fie...

Page 50: ...s IP address on Web page when phone receives request it will determine whether to display corresponding content on the phone which sent by the specified server or not To set Push XML via Web interface 1 Click on Phone Features PushXML Server IP enter the server IP in the field 2 Click the Confirm button to save the change ...

Page 51: ...n is Enabled phone will auto reboot after 10 seconds if some important process of phone crash When disable the function the phone will not reboot Configure watchdog via web interface Click on Phone Preference WatchDog in the pull down menu select enable or disable this function ...

Page 52: ...you dialed must be in accordance with SIP server If you have registered more than one account you can select a certain account to make your call 1 Press the Right navigation key to select a default account when your phone is in idle status 2 In the dial up interface press the Line hot key to select an account Then press the Select hot key to confirm 3 Press the three line keys on the keypad to act...

Page 53: ...Contact Local Phone Book BlackList click on the number which you want to dial out and then the phone will dial out by default account 2 Or click on Contact Phone Call Info enter the number in Dial a Number select the line from the Outgoing Identity list Then click on the Dial button to call out ...

Page 54: ...s beginning with the password prefix the following N numbers after the password prefix will be hidden as N stand for the value which you enter in the PswLength field For example you set the password prefix is 3 enter the PswLength is 2 then you enter the number 34567 it will display 3 67 on the phone Set password dial via web interface 1 Click on Phone Features PswDial in the pull down menu select...

Page 55: ...o inform you immediately when the contact ends the call in order to establish a conversation with each other in time Call Completion can help you to solve this problem To configure Call Completion via phone interface 1 Press the following hot keys Menu Features Call Completion to enter into the configuration page 2 Press the Switch hot key select whether to enable this option 3 Press the Save hot ...

Page 56: ...ther incoming calls will be rejected and the LCD will display icon Press DND hot key again to deactivate DND mode You can find the incoming call record in the Call History You can also set DND function by the DND Code 1 Press Menu Features DND Code to enter the configuration interface 2 Set the DND On Code and the DND Off Code then press the Save hot key to save the changes 3 If the DND mode is no...

Page 57: ...e Save hot key to save your changes To configure Intercom option via web interface 1 Click on Phone Features 2 Configure Allow Intercom Intercom Mute Intercom Tone or Intercom Barge You can refer to the above instruction for more information Call Forward This feature allows you to forward an incoming call to another phone number e g a cell phone or voice mailbox The following call forwarding event...

Page 58: ...erface Click on Phone Features Forward to do the relating changes Please refer to the above configuration information In addition you can enable or disable the phone to forward an incoming call to international number which begins with the international call prefixes of 00 If you need specify the international call prefix contact your system administrator for more information Forward international...

Page 59: ...re than one call on hold press the line button or the Up Down button to highlight the call then press the Resume hot key or HOLD button to retrieve the call Note When you are under the call hold status putting down the handset the conversation will go on over the speaker instead of hanging up the call Call Waiting This call feature allows your phone to accept other incoming calls to the extension ...

Page 60: ...nterface This function should be supported by server To configure Attended Transfer via phone interface 1 A and B is on an conversation A press TRAN Button or Transfer hot key to put B on hold then A can dial the telephone number C or press Directory hot key to enter the contact list then choose a record and press the OK or Send button to dial out 2 After C answered it A and C can have a private c...

Page 61: ...r two parties 4 During the conference press the Split hot key to split the conference into two hold lines and press the Resume hot key to resume the selected call respectively 5 When you press the Hold key the conference will be on hold 6 User Hang up to disconnect all parties Network Conference If you want to make a conference with more than three people you can enable the function of network con...

Page 62: ... another party to participate in conference 5 After starting conference press Hold key to place local call on hold without influencing others in conference HuaWei ATS Conference To enable this function can establish Multi Party Conference you can add or delete any attenders also you can have a private chat with any member This function needs the server s support To enable ATS conference via web in...

Page 63: ... have been attended to the conference 5 Initiator can have a private chart with any member choose any members in phone member list and then press PriChat hot key both sides enter into private chart mode if there only 3 CONF members both sides begin to private chart and the third party enter into a Hold mode If there are more than 3 attender and then the other attenders keep on talking If you want ...

Page 64: ...te the new voice messages coming The MESSAGE button will be lighted To configure the Voicemail code via Phone interface 1 Press Menu Messages Voice Mail Set Voice Mail 2 Use the navigation keys to highlight the line for which you want to set enter the code which the phone used to connect to your system Press 123 hot key to select the proper input method 3 Press Save to save the change press Back t...

Page 65: ...re able to listen to your new and old messages To retrieve the new voicemail via the Phone interface 1 Press the Voicemail hot key or the Message button if you have already set the Voicemail number 2 User may be prompted to enter the password which is needed to connect to your VoIP telephony system It depends on your system 3 Voice mailbox is enabled and Users are able to listen to your new and ol...

Page 66: ... press Reply hot key use the abc hot key to change the input method 2 Press Send hot key Users are required to select an account which is used to send out the message and the number you want to send to 3 Press Send hot key to send out the message or Back hot key to return to the previous menu To edit a new message via the Phone interface 1 Press Menu Messages Text Message New Message to enter 2 Ed...

Page 67: ...sage press No hot key to return to previous menu To edit the message via Web interface 1 Click on Phone SMS 2 Select the Account and enter Number Message content 3 Click Send button to send out the message or Cancel button to cancel the operation Note You cannot perform the messaging via Web interface except edit Message ...

Page 68: ...default interval is 3600 seconds Local SIP Port Local SIP port The default value is 5060 RPort The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled SIP Session Timer This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UP...

Page 69: ...ped by Netscape Corporation If you make a call based on TLS the IP phone UI will display the icon in ring back interface Click on Account Basic select Transport option in the pull down menu you can choose the TLS option and then click the Confirm button to save the change DNS SRV If the SIP server cannot be used the phone will be connected on the server which is available ...

Page 70: ...bout the Network PC Port Setting Field Name Description As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address DHCP Server If you set the DHCP server on the device connected to the PC port will get the IP address automatically betw...

Page 71: ...Port settings via Web interface Click on Network PC Port to do the relating configuration Consult your system administrator for more information VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting F...

Page 72: ... the relating configuration You can consult your system administrator for more information LLDP The Link Layer Discovery Protocol LLDP is a vendor neutral Layer 2 protocol that allows a network device to advertise its identity and capabilities on the local network Enable LLDP function the phone will go to switch to get related VLAN parameters automatically Synchronous with VALAN in switch To confi...

Page 73: ...an to PC Port via Web interface 1 Click on Network Advanced 2 Select Enabled in the pull down menu of Span to PC Port 3 Click Confirm to save your configuration or Cancel to cancel HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version of HTTP To configure HTTPS settings via Phone interface 1 Press Me...

Page 74: ...mission mode 4 Press Save hot key to save the settings or Back hot key to return to Webserver Type menu To configure HTTPS settings via Web interface Click on Network Advanced select WebServer option in the pull down menu of Type field select the transmission mode and then click the Confirm button to save the changes Note 1 For more details of the HTTPS you can consult with your system administrat...

Page 75: ...password is admin Meanwhile the user name for Web interface access is admin To change the administrator password via phone interface 1 Press Menu Settings Advanced Settings 2 You are prompted to enter the required password the default one is admin 3 Scroll to Set Password press Enter hot key 4 You are prompted to enter the Current New and Confirm password press abc hot key to change the input meth...

Page 76: ...utes to reset please do not power off during resetting or it will cause flash memory error Note The reset to factory option must in the admin mode To reset to factory via Web interface 1 Click on Upgrade Basic 2 Click Reset button 3 You are prompted to confirm the change press OK to confirm the changes press Cancel to cancel the operation Note If you confirm all current setting changes including c...

Page 77: ...to Provision via phone interface 1 Press Menu Settings Advanced Settings Auto Provision 2 Enter the URL User Name and Password 3 Click the Save hot key to save the changes The parameters of the Auto provision Parameter Description Update Protocol The phone can be updated via TFTP FTP or HTTP TFTP Server If you choose TFTP as protocol TFTP you need to enter the TFTP server IP address and port Check...

Page 78: ... the webpage of your IP phone Click on Upgrade Advanced choose and fill in the Common AES Key for y000000000005 cfg should be 16 bit and MAC Oriented AES Key for mac cfg should be 16 bit option then click the Confirm button to decryption the files and upgrade to the new version Shown as below Note You can consult your system administrator for the decrypt password Set AES Key via phone interface 1 ...

Page 79: ...n the Wait Time field 3 Click Confirm button to save the changes Enter into zero sp touch interface first a countdown interface come into view 1 No operation or press Cancel hot key it will enter idle status 2 Press Status key to enters phone s Status interface and press OK button to return 3 Press OK key enter Network Setting interface press next key to enter an AutoP setting interface enter the ...

Page 80: ...anced to enter the interface select PCAP Trace option click Start button to begin to capture the trace and click Stop to stop capture the trace and then click Export to export the file to your local computer 802 1X IEEE 802 1X is an IEEE Standard for port based Network Access Control PNAC It is part of the IEEE 802 1 group of networking protocols It provides an authentication mechanism to devices ...

Page 81: ...ws the valid type on the LINE key and provides a description of each feature The Line key s default value for each key is Line Line Speed Dial BLF BLF List Voice Mail Pick Up Group Pickup Call Park Intercom DTMF Prefix Local Group XML Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold DND Redial Call Return SMS Record URL Record Multicast Page Group Listening Public Hold Priva...

Page 82: ...Line Key 2 BLF is selected from the pull down menu Type 3 Enter the number you want to monitor in the Value field 4 This functionality will be applied to the line selected from the pull down menu Line 5 Enter the function codes in the Extension field 6 Click Confirm button to save the changes Please refer to LED Instruction for more details about the LED status in different situation Note In the W...

Page 83: ...u can press this DSS key to pick up the incoming calls Configure the key as Pick Up 1 Click on Phone DSS Key Line Key select one of the keys you want to make the assignment there is a pull down menu in the Type field choose Pick Up option from the list 2 Enter the feature code for example input 78345 78 is the feature code and the 345 is the extension number you want to pickup in the Value field 3...

Page 84: ... menu Line 5 Click Confirm button to save the changes 6 Retrieve the parked call by dialing the call park retrieval code and the parked extension from any other phone Intercom This key function is useful in an office environment as a quick access to connect the operator or the secretary Before configure the Intercom DSS key enable allow Intercom via Web interface You can refer to Basic Call Functi...

Page 85: ...Type 3 Enter the specific number in the Value field 4 Click Confirm button to save the changes Local Group This key function allows you to access Local Group quickly Press the DSS key in the idle state you can enter the Local Group interface Configure the key as Local Group 1 Click on Phone DSS Key Line Key 2 Local Group is selected from the pull down menu Type 3 Select a group from the pull down ...

Page 86: ... to access LDAP quickly you can refer to Contact Management LDAP for more details Configure the key as LDAP 1 Click on Phone DSS Key Line Key 2 LDAP is selected from the pull down menu Type 3 Click Confirm button to save the changes 4 When you press this key in the idle state the phone will enter into the contact search interface Broadsoft Group This key function allows you to access Broadsoft Gro...

Page 87: ... allows you to perform the Blind Attended Semi Attended Transfer during a conversation Configure the key as Transfer 1 Click on Phone DSS Key Line Key 2 Transfer is selected from the pull down menu Type 3 Enter the extension you want to forward to in the Value field 4 During a conversation press this key the phone will Blind transfer the call 5 If you leave the Value field blank the DSS key acts a...

Page 88: ...ess it in the idle state Configure the key as SMS 1 Click on Phone DSS Key Line Key 2 SMS is selected from the pull down menu Type 3 Click Confirm button to save the changes Record This key function allows you to record during the conversation Using this feature please pay attention to the maximum record time and frequency in advance Generally it s only a few minutes Configure the key as Record 1 ...

Page 89: ... IP Addresses is equivalent to the stream priority 1 is the highest 10 is the lowest Streams with higher priorities will overlap those with lower priorities Users can configure the phone to send receive a Real Time Transport Protocol RTP stream to from pre configured multicast address without involving SIP signaling To configure a programmable key for sending Multicast RTP stream via web interface...

Page 90: ...es receiver For outgoing RTP multicasts all other existing calls on the phone will be put on hold Group Listening This key function allows you to enable the Speakerphone and Handset Headset mode at the same time It is suitable for the group conversation which has more than one person at one side You are able to speak and listen by using handset headset meanwhile the others nearby can listen by usi...

Page 91: ...s Shared Line 1 Click on Phone DSS Key Line Key 2 Shared Line is selected from the pull down menu Type 3 Enter the primary account number in the Value field 4 This functionality will be applied to the line selected from the pull down menu Line 5 click Confirm button to save the changes 6 Please refer to LED Instruction for more details about the LED status in different situation Hot Desking Hot de...

Page 92: ...ine for ACD 4 Click Confirm to save the configuration Once the user wants to subscribe to a queue in order to receive incoming calls the user presses the ACD key The LCD screen prompts the user to specify the following information User ID the phone number s used to login into the queue Password the password used to login to the queue When ready to receive calls from the server the phone user logs ...

Page 93: ...ET request of SNMP SET or other requests are not supported To enable SNMP you must specify what IP addressed may send SNMP requests to the phone To configure SNMP via Web interface 1 Click on Network Advanced 2 Select Enabled in the pull down menu of SNMP Active 3 Enter the Port number and Trusted Address 4 Click Confirm to save your configuration Note 1 You may use several trusted IP addresses se...

Page 94: ...ports only SNMP v2c Basic GET requests can be run in order to retrieve information from an SNMP capable device For example snmpget v2c c public 192 168 3 10 1 3 6 1 2 1 37459 2 1 5 0 Action URL Action URLs are HTTP GET Requests allowing the phone to interact with web server applications To use this feature you should specify a HTTP URL corresponding to the predefined event In case the predefined e...

Page 95: ...r Descriptions firmware Firmware version of the phone active_url SIP URI of the active user active_user User part of the SIP URI of the active user active_host Host part of the SIP URI of the active user local SIP URI of the caller remote SIP URI of the callee display_local Display name of the caller display_remote Display name of the callee call_id Call id duration Call duration callDirection Ind...

Page 96: ...F number include Numeric or keys key L1 L6 Press a line key key D1 D10 Press a DSS key key F_CONFERENCE Press the Conference button key F1 F4 Press a soft key key MSG Press the Message button key HEADSET Press the Headset button Phone Events Descriptions key RD Press the RD button key UP DOWN LEFT RIGHT Press the navigation key key Reboot Reboot the phone key AutoP Check the Auto provision key DND...

Page 97: ...call from the phone is being diverted to another party i e via call forward the phone will display the Caller ID of the new party Similarly the new party will display the Caller ID of the original caller and the redirected call information indicated by DIVERSION or HISTORY INFO header Call Diversion example 1 Alice calls John 2 John s phone is busy 3 John s phone forwards the incoming call to anot...

Page 98: ...g a diverted call i e Mary s phone in example above with the History Info header will display the information of the first diverted party first encountered Suppress DTMF Display This feature allows the suppression of DTMF display when a number is dialed during an active call When the Suppress DTMF Display is disabled and you press number keys during an active call the IP phone displays each digit ...

Page 99: ...e To edit the Voice filed via Web interface 1 Click on Phone Voice 2 Set the following parameters shown in the table Parameter Description Echo canceller Defines whether to enable the echo canceller VAD Voice activity detection VAD also known as speech activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected CNG A ...

Page 100: ...s and then set the ringing tone for each group To edit the Ring option via Web interface 1 Click on Phone Ring 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To select a special ring tone for the group Click the Confirm button to save the changes ...

Page 101: ...P client mode During a call I can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ITSP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ITSP How to change the time Select t...

Page 102: ...en you can find the option Select and Upgrade Firmware at the bottom of the page 2 Select the file to update then click the Upgrade button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update The manual is only for reference WELL reserve the right to improve or change the product and the user guide without notice You can dow...

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