WaveForm A.MENARINI diagnostics GlucoMen Day CGM, User Manual

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53
T
roubleshooting
/
English
Issue Solution
A CALIBRATION
ERROR
message
appears.
Message
: Wait at le-
ast one hour before
trying again.
You have entered a calibration rea-
ding that the system cannot accept
because the difference between the
blood glucose meter reading and
the CGM reading is too large.
Closely follow the instructions in
the app, which will direct you to
perform additional calibrations that
will eventually be accepted by the
system.
A CALIBRATION
ERROR
message
appears.
Message
: The ca-
libration reading is
more than 5 minutes
old. Please try again.
The calibration reading cannot be
used because the blood glucose
meter reading is more than 5 mi-
nutes old. This can happen if the
app loses the connection with the
transmitter and cannot immediately
send the calibration reading.
Retest.
Calibration reading
not accepted after
tapping
SAVE
.
In rare cases, your calibration rea-
ding may not be accepted after you
tap
SAVE
.
There are several reasons you may
not be able to calibrate:
•
Your glucose is changing more
than 0.11 mmol/L per minute. This
corresponds to a trend arrow that
points up or down on the
HOME
screen.
•
Your sensor current is changing
more than the acceptable amount.
If any of the above apply, the app
will display a
CANNOT CALIBRATE
message explaining why it cannot
save the reading. You may need to
wait for your glucose to stabilise
before you can calibrate.
15.4 Sensor issues
Issue Solution
Gap between the
sensor insertion tool
and sensor assembly
If there is a gap, the sensor inser-
tion tool is not correctly attached
to the sensor assembly and cannot
be used to insert the sensor.
See
SECTION 15.7
to fix the gap
and reattach the sensor assembly
to the sensor insertion tool.
Sensor adhesive
patch will not stick
to skin
•
Prior to insertion, make sure the site
is properly cleaned and dried. See
SECTION 4.3
for cleaning instructions.
•
If you notice the edges of the
adhesive patch are becoming
frayed or not sticking to your skin,
apply the overpatch (
SECTION
15.7
) or medical tape to the edges
to help secure the patch.
Broken sensor If the sensor filament appears to be
broken, contact Customer Service to
determine the proper course of action.
The sensor is no lon-
ger fully inserted.
Solution: Stop the session and re-
move the sensor. Insert a new sen-
sor to start a new session.
Discomfort or irrita-
tion at the insertion
site or when inser-
ting the sensor
You should only insert the sensor
on your abdomen or lower side.
See SECTION 4.2
for details about
choosing an insertion site.
Ask your healthcare professional
about the best sensor insertion
site and rotation pattern for you.
Although unlikely, you may expe-
rience bleeding, swelling, bruising,
or infection at the sensor insertion
site are possible.
If any of these conditions occur,
get treatment advice from your he-
althcare professional.