WaveForm A.MENARINI diagnostics GlucoMen Day CGM, User Manual

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55
T
roubleshooting
/
English
15.6 Transmitter charger issues
Issue Solution
Charger light is
flashing red
There is an issue with either charging or
pairing the transmitter.
If you are trying to charge the transmitter
and the light is flashing red instead of gre-
en, the transmitter is not charging. Try the
following options to correct the issue:
•
Remove the transmitter and place it back
in the charger.
•
Remove the USB cable and reinsert it into
the USB port.
•
If the charger is plugged into a computer,
make sure the computer is on.
•
If the charger is plugged into a wall adap-
ter, unplug the adapter and plug it in again.
If the issue is not resolved, contact Custo-
mer Service for a replacement.
Charger light is
solid red
There may be a temporary issue with ei-
ther the charger or the transmitter.
If you are trying to pair the transmitter
and the charger light turns solid red for
10 seconds, the transmitter was not
successfully paired with the app. Try pai-
ring again (
SECTION 3.3
). Make sure the
transmitter and app are within 3 metres
(10 feet) of each other and Bluetooth is
on.
If the charger light is solid red for more
than 10 seconds, try the following to
correct the issue:
1. Leave the transmitter in the charger
and disconnect the charger from its
power source (wall adapter or computer
USB port) for five seconds.
2. Reattach the charger to the power
source.
If the issue is not resolved, disconnect
the charger from its power source and
contact Customer Service.
15.7 Sensor insertion issues
Issue
There is a gap between the sensor insertion tool and the
sensor assembly.
If there is a gap between the sensor insertion tool and
the sensor assembly, the sensor insertion tool is not pro-
perly attached to the sensor assembly and should not be
used to insert the sensor.
Solution
Follow the next steps to remove the sensor assembly so
you can try to attach it again.
1.
Locate the release tab on the bottom
of the sensor insertion tool.
NOTE: You will need to slightly peel
back the narrow end of the sensor
adhesive patch to find the release tab.
2.
While pushing up on the release tab,
pull back on the sensor assembly.
Once you have removed the sensor
assembly from the sensor insertion
tool, go back to
SECTION 4.8
.