WWSU46 OWNERS MANUAL
page 5
4209-55
REV
A
01/28/2022
SECTION 5: TROUBLE SHOOTING GUIDE
The troubleshooting guide is meant as a general aid only. There are no user serviceable parts in the generator. All repairs should be performed by a qualified service
person. For additional assistance or the factory authorized service person nearest you call: WATERWORKS Service Department at 1-800-927-2120.
SYMPTOMS
PROBABLE CAUSES
ACTION TO BE TAKEN
Control won't turn "ON"
(Control light off).
Improper power supplied (no power).
or
Control improperly connected.
or
Control cable is faulty.
or
Contol is faulty.
1. a. Make sure circuit breaker is "ON".
b. Using a voltmeter, check the voltage across the two fuses on the "PCA"
printed circuit assembly. Voltage should be 208V to 240V.
c. Check fuses on the PCA. If fuse(s) are blown, replace with Buss#
MDL 15/100 or equivalent fuse. If the fuse blows again - call
WATERWORKS Service Department.
2. Check control(s) installed per Section 6-5 in the INSTALLATION AND
SERVICE INSTRUCTIONS.
3. Replace control cable - call WATERWORKS Service Department.
4. Replace the control - call WATERWORKS Service Department.
Control "OFF".
Unit still makes steam.
Generator is faulty.
1. Turn off the circuit breaker.
2. Call WATERWORKS Service Department.
Water runs out of steam head.
Generator is faulty.
1. Turn off the circuit breaker.
2. Turn off the water.
3. Call WATERWORKS Service Department.
Steam room too hot or cold.
Temperature adjustment needs
setting.
1. See Section 3, "Temperature Adjustment".
2. Call WATERWORKS Service Department.
Control "ON",
exterior or interior
Control displays "E001".
Temperature sensor not connected. 1. Check that the sensor cable is connected to J4 on the PCA printed circuit
assembly.
2. Check the cable connection to the temperature sensor.
3. Replace sensor and/or cable - call WATERWORKS Service Department.
Control "ON",
exterior or interior
Control displays "E002".
Temperature sensor.
or
Cable shorted.
1. Check sensor cable for damage from nail/staple puncture.
2. Check sensor cable ends for frayed/exposed wire strands.
3. Replace sensor and/or cable - call WATERWORKS Service Department.
Control "ON",
exterior or interior
Control displays ">>>º".
Steambath temperature over 132 º.
or
Sensor/cable is faulty.
1. If bath is too hot, shut off circuit breaker and call WATERWORKS Service
Department.
2. Treat as "E002" fault above.
Control won't turn "OFF".
(Control light on).
Control is faulty.
1. Replace the control - call WATERWORKS Service Department.
Control "ON" (Control display
lit), unit won't steam. (Time/
Temp properly displayed
on Controls)
Unit has not filled completely.
or
Generator is faulty.
1. Wait at least 10 minutes after turning on the control.
2. Call WATERWORKS Service Department.
Unable to adjust Time or Temp
settings with exterior or interior
Control.
Control is faulty.
or
Generator is faulty.
1. Replace control - call WATERWORKS Service Department.
2. Replace PCA - call WATERWORKS Service Department.
Sudden increases in rate water
sputters out of steam head.
Foaming contaminants
in the water supply.
1. Flush tank 3 times. See Section 4.
