Water Depot ECONO Series, Owner'S Manual

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Troubleshooting Guide - Platinum
Problem Possible Cause Solution
a. Transformer unplugged a. Connect power
1. Timer does not display b. No electric power at outlet b. Repair outlet or use working outlet
time of day c. Defective transformer c. Replace transformer
d. Defective PC board d. Replace PC board
a. Switched outlet a. Use uninterrupted outlet
2. Timer does not display b. Power outage b. Reset time of day
correct time of day c. Defective PC Board c. Replace PC board
a. Power outages a. Reset control valve to correct time of
day
3. Control valve b. Time of day not set correctly b. Reset to correct time of day
regenerates at wrong
time of day c. Time of regeneration incorrect c. Reset regeneration time
a. Control valve has just been
serviced a. Press SET HOUR and DOWN for 3
seconds or unplug power source jack
(black wire) from the circuit board and
plug back in to reset control valve
4. E1, E2 or E3 b. Foreign matter is lodged in
control valve b. Check piston and spacer stack
assembly for foreign matter
c. High drive forces on piston c. Replace piston(s) and spacer stack
assembly
E1-Unable to recognize
start of regeneration d. Control valve piston not in home
position d. Press SET HOUR and DOWN for 3
seconds or unplug power source jack
(black wire) from the circuit board and
plug back into reset control valve
e. Motor not inserted fully to engage
pinion, motor wires broken or
disconnected, motor failure e. Check motor and wiring. Replace motor
if necessary
f. Drive gear label dirty or damaged,
missing or broken gear f. Replace or clean drive gear
E2-Unexpected stall g. Drive bracket incorrectly aligned
to back plate g. Reset drive bracket properly
h. PC board is damaged or
defective h. Replace PC board
E3-Motor ran to long,
timed out trying to reach i. PC board incorrectly aligned to
drive bracket i. Ensure PC board is correctly snapped
on to drive bracket
the next cycle position
or trying to reach home
position
a. Motor not operating a. Replace motor
5. Control Valve stalled in b. No electric power at outlet b. Repair outlet or use working outlet
regeneration c. Defective transformer c. Replace transformer
d. Defective PC board d. Replace PC board
e. Broken drive gear or drive cap
assembly e. Replace drive gear or drive cap
assembly
f. Broken piston retainer f. Replace drive cap assembly
g. Broken main or regenerant piston g. Replace main or regenerant piston
6. Control valve does not a. Transformer unplugged a. Connect transformer
regenerate b. No electric power at outlet b. Repair outlet or use working outlet
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