Wansview NCM625GA User Manual Download Page 5

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8. FAQs/Troubleshooting.................................................................................................................................................................................61

Summary of Contents for NCM625GA

Page 1: ...Support Email Skype service2 wansview com 1 Wansview Pro HD 1080P IP Camera NCM625GA User Manual Revised 6th May 2016...

Page 2: ...Installation 14 3 2 App Interface Introduction 14 3 2 1 Interface 14 3 2 2 Add Camera 15 3 3 1 Viewing Camera on a Single Window 17 3 3 2 Viewing Camera on Multi View 18 3 4 Edit Camera 18 3 4 1 Local...

Page 3: ...4 5 7 Reboot Device 34 4 4 5 8 About camera 35 5 Web Access 36 5 1 Start up 36 5 1 1 Network Installation 36 5 1 2 Login 36 5 1 3 Plugin installation 36 5 2 Live Video 37 5 3 Playback Video 38 5 4 Set...

Page 4: ...2 SD Card Capture Timed snapshot 50 5 4 6 3 SD Card Recording 50 5 4 7 Log 50 5 4 8 Local Configuration 51 5 5 Mac Web Access 51 6 Windows PC Software Access 52 6 1 About iSmartViewPro 52 6 2 Operati...

Page 5: ...ibrary 61 7 4 5 Camera Log 61 8 FAQs Troubleshooting 61 8 1 Compatibility Settings for Internet Explorer 61 8 3 Install IE Tab for Chrome 43 63 8 4 Install IE Tab for Firefox 42 63 8 5 Port Forwarding...

Page 6: ...teps below 1 Always make sure that your camera has the latest firmware as listed on www wansview com Service download 2 Never use the default password for your camera Always ensure that your password...

Page 7: ...ct the longevity of the camera s sensors Ensure that the camera is in a well ventilated area to prevent overheating 6 Operation and Maintenance Do not touch the camera sensor or lens directly To clean...

Page 8: ...eveloped specifically for network video applications It is suitable for families shops chain stores supermarkets office buildings and other uses 1 2 Product Profile Front View This model comes with 10...

Page 9: ...l items including the camera accessories as follows The rear of the NCM625GA includes a DC 5V 1 5A power supply port RJ 45 10 100 Base T port power and network indicator lights and input output audio...

Page 10: ...underside of the camera 1080P Pro HD Clarity up to 1920x1080 and SD card slot max 64GB supported for video recording and playback Pan Tilt Built in pan tilt horizontal 340 degrees and vertical 90 deg...

Page 11: ...indicates that the network is connected Connect the camera with power supply and network cable following the four steps above then you can view the ip camera by computer or smart phone Or you can con...

Page 12: ...eps will be heard It will connect to the router automatically Simultaneously the blue indicator light will remain on The indicator light displays the status without plugging the network cable in After...

Page 13: ...e make sure the WPS function is enabled before performing the WiFi connection 2 Connect to the power supply of the camera and wait for 1 minute After the camera starts up hold the WPS button of the ca...

Page 14: ...to 4 cameras Supports Playback SD Card Recording at mobile phone terminal Supports video control video parameter setting audio monitoring intercom pan tilt control snapshot and other functions Support...

Page 15: ...ng icon you can check the Local Records Photo Multi View for the cameras do Wi Fi Configuration do Push Set and check App version By tapping icon you can add camera as your P2P camera There are three...

Page 16: ...e input the info Camera DID Username and Password then click Default user name admin Default password 123456 Tap Lan Search then the camera info will appear click camera and access to another page to...

Page 17: ...n Tap to access to Edit Camera page choose Start video b Tap the monitoring screen The video menu action bar will appear 1 For two way audio make the Listen Talk ON When talk please press Hold Talk th...

Page 18: ...ime 2 Tap to hide the equipment list button 3 Tap to exit multiple windows mode 4 which means the camera is playing tap it you can stop playing When camera is online click to enter Edit Camera page On...

Page 19: ...D TF Record Playback record file will be automatically displayed User can also search needed files by clicking icon to enter calendar to check schedule or alarm record on an exact date Notice The date...

Page 20: ...ditions the alarm can be triggered Alarm Action Save Picture to Email When an alarm is detected the camera will send two alarm pictures to the email you set We support Gmail Hotmail Yahoo Gmx etc Save...

Page 21: ...p WiFi Setting User can manually set WiFi Note 1 It only accept 2 4GHz WiFi signal 2 The password shall be not longer than 31 characters The following special characters are not be supportted in SSID...

Page 22: ...P servers can be set It is recommended to fill in for Upload Path Please refer to 5 2 3 8 for settings Click to enter E Mail Setting when the user is using the mail alarm function Sender Receiver SMTP...

Page 23: ...n be set between 2 15 minutes Enable the SD card recording the camera will record constantly For example if record time set at 2 minutes the camera will record every 2 minutes 1 Please perform SD card...

Page 24: ...Support Email Skype service2 wansview com 24 3 4 5 Start Video 3 4 6 Delete Device Tap Start Video to view live stream Tap Delete Device to delete the camera...

Page 25: ...d Recording at mobile phone terminal Supports video control video parameter setting audio monitoring intercom pan tilt control picture taking and other functions Supports searching for and adding LAN...

Page 26: ...the Alarm info and alarm type Check Records Photo Multi View for the cameras WiFi Configuration About Wansview and Exit the APP By tapping icon you can add camera as your P2P camera There are three me...

Page 27: ...then click Default user name admin Default password 123456 Click Lan Search then the camera info will appear click camera and access to another page to input password then click Default user name adm...

Page 28: ...llow Pan Tilt control snapshot record listen talk and other advanced functions The mobile phone app can capture video files and store them on the mobile phone For two way audio make the Listen Talk ON...

Page 29: ...e are Max 4 cameras can be viewed Hide the equipment list button Multiple Windows Mode Exit button Equipment playing now When camera is online click to enter Edit Camera page On this page user can che...

Page 30: ...d Record Share Local Picture View Local Video By tapping Lacal picture and record you can check snapshot pictures and recorded video on mobile phone Long press a selected picture then user can share p...

Page 31: ...he camera will send alarm notification Means the temperature above the set value the camera will send alarm notification Humidity detection the humidity range can be set from 0 to 100 not for this cam...

Page 32: ...15 seconds for each alarm video for constant recording the alarm will be upload to FTP every 30seconds Trigger IO Output When an alarm is detected the external IO output device will be linked then sen...

Page 33: ...modified at present Note The password shall be not longer than 20 characters Click to enter Time Setting The user can auto calibrate the local time zone of the camera to set the camera in the correct...

Page 34: ...SL or TLS when the SMTP Port is 465 and 587 Click to enter SD TF Card Setting User can check the SD card capacity and status Enable the record overwrite the new recorded files will overwrite the old f...

Page 35: ...Support Email Skype service2 wansview com 35 4 4 5 8 About camera On this page use can check the camera firmware version...

Page 36: ...camera s IP address and Port number via the Search Tool 5 1 Start up 5 1 1 Network Installation 5 1 2 Login 5 1 3 Plugin installation 1 Please install and start the SearchPro tool 2 The camera tool wi...

Page 37: ...here to activate the audio out of your camera Talk click here to activate the Talk function You can adjust the volume of the audio signal under Set up Video Audio Audio Snapshot Click here to capture...

Page 38: ...oad button You can Set up to 8 camera preset by moving the camera into desired direction and clicking on one of the numbered slots after choosing Save Position Clicking on the slots 1 8 when Go to Pre...

Page 39: ...istics of users watching the real time videos on the camera Recording Status will show only whether Record Planning is on You can set up the internal clock of the camera to be either sync with your PC...

Page 40: ...gs can one or four images be reviewed at the Live Video interface Multiple settings supports adding extranet IP addresses or dynamic domain names At System Maintenance you can perform System Setting a...

Page 41: ...en using the SearchPro tool You can set whether the camera will be assigned an IP address by your router DHCP or you want to manually set a fixed address IP address for example 192 168 x x Subnet mask...

Page 42: ...it is connected to the wireless router If the user needs to view the camera through the internet the router and camera UPNP function Auto Port Mapping has to be turned on Before Auto port Mapping plea...

Page 43: ...as a generic ONVIF camera into existing security systems Enter Onvif Setting The user can start up and calibrate Onvif functions The default setting for Onvif calibration is on NVR devices of some ma...

Page 44: ...r to select an encryption type Authentication It should be on User name Input email address Password Please use your email password For Gmail please generate APP password Sender Address This field all...

Page 45: ...4 3 4 On Screen Display Setting Enter OSD Setting to overlay the time and name on the video image Here you can adjust the image parameters brightness contrast saturation and hue You can also flip and...

Page 46: ...Enter Night Vision Setting to set IR LED and IRCUT Once IR LED is off the IR LED IR cut will not work any longer On this page you can can add new user name password and modify and delete user name Th...

Page 47: ...This screen allows for the filtering of IP addresses either blocking them or granting them access to the camera This feature helps make the camera more secure by limiting remote access only to approve...

Page 48: ...ee 2 1 Product profile You can connect an external motion detector to improve motion alarm function of your camera Simply connect the motion detector to alarm input socket and activate the external in...

Page 49: ...er starts up an Audio Detection Alarm and Motion Detection Alarm the Combination Triggered Alarm will be started up Only when any abnormality is detected simultaneously by the Audio Detection Alarm an...

Page 50: ...me frame will be set as well the time system is 7d 24h 15min intervals The camera default is 24 hours Enter SD Card Recording to enable the SD card recording function You can set the time span of each...

Page 51: ...tion detection box is available under mode 1 or mode 2 Click Window 1 it will show the full screen motion detection box 3 When accessing the camera via Mac no local storage path is available Enter Loc...

Page 52: ...rding Supports alarm recording and snapshot Supports image settings User smart skin changing 6 2 Operational Requirements For stable operation of iSmartViewPro Internal storage Over 1G CPU Dual core C...

Page 53: ...the search page Select corresponding device type for searching Fill in the correct user name and password for the detected device Reminder After being saved the device will be displayed in the device...

Page 54: ...with the mouse Click here to activate the camera s integrated speaker and microphone click here user can capture live pictures and it will be stored to Local computer Video and video status display d...

Page 55: ...ing of iSmartViewPro be executed successfully 3 Pop up Snapshot Window 4 Play automatically after reboot When it is clicked the devices in the device list will be automatically connected and played af...

Page 56: ...ack and Query Recorded video Manage device Log 6 Full screen mode Open the video playback player so that the user can directly access corresponding video files of each camera according to the video pa...

Page 57: ...local video playback Supports image settings 7 2 Operational Requirements For stable operation of iSmartViewPro the following minimum system parameters are suggested CPU Dual core CPU Internal storage...

Page 58: ...o 2 0 Operation 7 4 1 Interface Run iSmartViewPro2 0 client software on the computer as shown in the figure below 7 4 2 Device Library Check setting list add delete and advanced settings of the camera...

Page 59: ...ew com 59 Add Delete Set Device Edit Device information Click to enter Add Camera Cameras can be added manually or Lan Search Select a specified camera Click to delete the camera from the list To modi...

Page 60: ...camera To modify user name and password of the administrator 1 Search your WiFi SSID 2 Choose your WiFi SSID 3 Input your WiFi password and make sure it is correct 4 Save On the system settings user c...

Page 61: ...online information of the device through a camera log query such as alarm information etc 8 FAQs Troubleshooting 8 1 Compatibility Settings for Internet Explorer Live Video Real time Live video Snap...

Page 62: ...llowing operations Click Compatibility View Setting Figure 1 you will see Figure 2 click Add then click Close Please follow these steps to fix this issue Open CMD input command regsvr32 press the spac...

Page 63: ...1 Visit https chrome google com webstore search IE 20tab hl en to go to the Chrome web store to download and install an IE tab Figure 8 3 1 2 Open Chrome right click on a blank place choose the IE Tab...

Page 64: ...Figure 8 4 2 8 5 Port Forwarding Every time you reboot the camera the Local IP Address will be changed so you d better set the camera s local IP by using the SearchPro tool on the CD There are two wa...

Page 65: ...ed to router 1 The camera and computer are connected to router 2 Router 1 Local IP 192 168 0 5 Router 2 Local IP 192 168 10 12 WAN IP 192 168 0 10 Camera IP 192 168 10 14 Port 255 First please log on...

Page 66: ...sview com 66 8 6 iSmartViewPro Exit Abruptly on Windows XP 1 Right click the iSmartViewPro shortcut and select Properties as below Figure 8 6 1 2 Select Compatibility and tick run this program in comp...

Page 67: ...7 Q If the picture is blurry how to please follow following picture to adjust lens of camera A Please kindly adjust the camera lens see picture on below When you adjust it please watch the live video...

Page 68: ...t clarified in this user manual You can always contact us at Email service wansview com service2 wansview com Skype service2 wansview com Note This user manual is for reference only Slight differences...

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