Troubleshooting
Page 49
The pen tip and screen
cursor do not properly line
up.
Open the Wacom Tablet control panel and select the C
ALIBRATE
tab.
Continue with
Calibrating Cintiq
on page 34.
The screen cursor moves
but it does not jump to the
pen tip location when the
pen is placed on the display
screen, and it does not
follow the pen tip when the
pen is moved across the
display.
Make sure the Wacom tablet driver has loaded properly by opening
the Wacom Tablet control panel. If the driver did not load you will see
an error message. If an error message appears, reboot your
computer. If the problem persists, refer to the
Installation
instructions
and reinstall the Wacom tablet software. (For Macintosh, you must
restart your computer after installing the Wacom tablet driver for
proper tablet operation.)
If you have customized the side switch on your pen to toggle between
P
EN
mode and M
OUSE
mode, make sure that your pen display tablet
is operating in P
EN
mode.
When using Cintiq on a
multiple monitor system,
you cannot use the pen to
control the other monitor(s).
To toggle the screen cursor between Cintiq and the other monitors
connected to your system, press one of the ExpressKeys that has
been set for the D
ISPLAY
T
OGGLE
function. See the electronic
Software User’s Manual for details on working with D
ISPLAY
T
OGGLE
.
You can also use your pen to control the other monitors in M
OUSE
mode. To use M
OUSE
mode, first set the pen’s DuoSwitch to M
ODE
T
OGGLE
.... Then use the switch to toggle between P
EN
mode and
M
OUSE
mode.
The line you are drawing
does not line up with the
location of the screen
cursor in paint applications.
To function properly, some applications require that the pen is set to
P
EN
mode. Make sure the pen has not been toggled to M
OUSE
mode.
If the pen is set to P
EN
mode and the problem still exists, then you
may have a corrupted preferences file. Follow the instructions in the
next tip to create a new preferences file.
Cintiq20WSX_Manual.fm Page 49 Monday, January 15, 2007 9:23 AM
