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Frequently asked questions
Below are the questions most frequently asked about the cordless telephone. If you cannot find
the answer to your question, visit our website at
www.vtechphones.com
or call
1 (800) 595-9511
for customer service.
My telephone does not
work at all.
Make sure the telephone base is installed properly, and battery is
installed and charged correctly. For optimum daily performance, return
the handset to the telephone base after use.
Make sure the handset has registered to the telephone base.
The display shows
No line
. I cannot get a
dial tone.
Disconnect the telephone line cord from your telephone and connect
it to another telephone. If there is no dial tone on that other telephone
either, then the telephone line cord may be defective. Try installing a
new telephone line cord.
If changing telephone line cord does not help, the wall jack (or the
wiring to this wall jack) may be defective. Contact your telephone
service provider.
You may be using a new cable or VoIP service, the existing telephone
jacks in your home may no longer work. Contact your service provider
for solutions.
I get noise, static, or
weak signals even when
I’m near the telephone
base.
Move your phone to a higher location. The phone may have better
reception in a high area.
If you subscribe to digital subscriber line (DSL) high-speed Internet
service through your telephone line, make sure you install a
DSL
filter
(not included) between the telephone line cord and telephone
wall jack. Contact your DSL service provider for more information.
If other phones in your home are having the same problem, contact
your telephone service provider (charges may apply).
The display shows
To register HS, see
manual
to register. The
handset does not work
at all.
The handset is deregistered from the telephone base. Place the
handset in the telephone base to register it back. The handset shows
HANDSET X Registered
and you hear a beep when the registration
process completes. This process takes about 60 seconds to complete.
The display shows
Low
battery
and flashes.
Place the handset in the telephone base or charger for charging.
The display shows
Replace batt in
Sensor X
.
You need to replace the sensor batteries as follows:
Press and hold
CANCEL
on the handset or telephone base to
erase the message.
Press the pair key on the sensor before replacing batteries.
Replace the batteries with new ones.
1.
2.
3.
The battery does not
charge in the handset
or the handset battery
does not accept charge.
Make sure the handset is placed in the telephone base or charger
correctly.
If the battery is completely depleted, charge the battery for at least
30 minutes before use.
You may need to purchase a new battery.
The telephone does not
ring when there is an
incoming call.
Make sure the ringer volume is not set to off.
The handset may be too far from the telephone base. Move it closer to
the telephone base.