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4.1 WHAT IF I SUSPECT A GAS LEAK
If you suspect a gas leak, turn off the gas supply at the gas meter
and contact your installer or local gas supplier. If you require
further advice please contact your nearest Vokèra office.
4.2 WHAT IF I HAVE FREQUENTLY TO TOP-UP
THE SYSTEM
If the system regularly requires topping-up, it may be indicative
of a leak. Please contact your installer and ask him to inspect
the system.
4.3 WHAT IF THE APPLIANCE IS DUE ITS AN-
NUAL SERVICE
Advice for tenants only
Your landlord should arrange for servicing.
Advice for homeowners
Please contact Vokèra Customer Service
(0844 3910999 (UK)
or 056 7755057 (ROI)
if you would prefer a Vokèra service
engineer or agent to service your appliance. Alternatively your
local GAS SAFE registered engineer may be able to service the
appliance for you.
4.4 - WHAT IF I NEED TO CALL AN ENGINEER
If you think your boiler may have developed a fault, please
contact your installer or Vokèra Customer Services
(0844
3910999 (UK) or 056 7755057 (ROI)
have all your details to
hand including full address and postcode, relevant contact
numbers, and your completed appliance log book.
APPLIANCE STATUS LED AND FAULT CODES
Alarm type
Led RED Led GREEN Action
Purge cycle mode active
NA
BLINKING
BLINKING
Alarm high limit thermostat
Final
BLINKING
OFF
Reset appliance.
Call engineer if fault re-occurs
Alarm system water pressure
Final
ON
ON
Check/refill system pressure, reset, check.
Call engineer if fault re-occurs
Alarm safety shutdown and/or
Final
ON
OFF
Reset appliance.
internal fault
Call engineer if fault re-occurs
Temporary fault
Temporary
OFF
BLINKING
None
Service operation
NA
BLINKING
BLINKING
None
Flame ON
NA
OFF
ON
None
Fault sensors DHW
Final
BLINKING
BLINKING
Reset appliance.
Call engineer if fault re-occurs
Fault sensors CH
Final
ON
OFF
Reset appliance.
Call engineer if fault re-occurs
Boiler stand-by
NA
OFF
BLINKING
None
4. WHAT IF...