Frquently Asked Questions ··· 131
Frquently Asked Questions
General Questions
Why does the Genie have trouble understanding me?
If the Genie does not understand you, it may be due to one of the following
reasons:
• Is the badge close enough to your mouth? For voice recognition to work
properly, the microphone at the top of the badge must be directed toward
your mouth, and it should be no closer than 6 inches and no farther than 8
inches (15 to 20 cm) away from your mouth.
• Did you wait for the Genie to answer before giving a command?
If you press the Call button and begin speaking immediately, your command
may not be recognized. You must wait for the Genie to greet you before you
give a command. (The Genie will say "Vocera" or will play a tone, or both,
depending on your badge settings.)
• Did you say a valid command? If so, was the command in the proper format?
The Genie recognizes specific commands, and these must be in the format
verb-noun
. If you get into the habit of saying the command first, and then
giving the details, you will find it very easy to communicate through your
badge. Here are a few examples:
"Call Jim Olsen."
"Record a greeting."
"Block all calls"
"Play old messages."
• Is the problem that the Genie doesn't understand "yes" or "no"?
Summary of Contents for B2000
Page 1: ...Vocera User Guide Version 4 1 ...
Page 14: ...14 Vocera User Guide ...
Page 20: ...Getting Started with a T1000 Phone 20 Vocera User Guide ...
Page 22: ...22 Vocera User Guide ...
Page 42: ...Anti Microbial Protection 42 Vocera User Guide ...
Page 46: ...46 Vocera User Guide ...
Page 70: ...Using the Announce through Speaker Commands 70 Vocera User Guide ...
Page 92: ...Possible Touch Tone Responses 92 Vocera User Guide ...
Page 94: ...94 Vocera User Guide ...
Page 102: ...Recording Names and Greetings for a Group 102 Vocera User Guide ...
Page 106: ...Sending a Text Message from the User Console 106 Vocera User Guide ...
Page 118: ...118 Vocera User Guide ...
Page 124: ...Cleaning the Badge 124 Vocera User Guide ...
Page 130: ...130 Vocera User Guide ...
Page 136: ...Why does my T1000 display say Searching for Gateway 136 Vocera User Guide ...