Putting a Caller on Hold and Releasing the Hold
58 ··· Vocera User Guide
2. When you are done speaking, press the Call button again.
Vocera ends the second call and returns to the original call.
To refuse a waiting call:
Do either of the following:
• Press the Hold/DND button.
• Ignore it.
If possible, use the DND button to refuse the call and cancel the call waiting
tone immediately.
Vocera treats the second call as an unanswered call. The caller is either
prompted to leave a message or forwarded to a destination you have chosen.
See
Forwarding Your Calls
on page 80.
Putting a Caller on Hold and Releasing the Hold
When a call is on hold, you can press the Call button, and then call another
badge or phone, send a message, or give the Genie any other authorized
command when the Genie answers.
To put a call on hold:
• Press the Hold/DND button on the top of the badge or the DND button on
the phone keypad.
On a badge, the indicator light on the Hold/DND button blinks. On a phone,
the DND icon appears at the top of the screen.
To reconnect to a call on hold:
• Press the Hold/DND button again.
The indicator light stops blinking.
Using Do Not Disturb
There may be times when it is inconvenient for you to receive calls and message
notifications from the Genie (when you are attending a meeting, for example).
The best way to block calls temporarily is to press the Hold/DND button. When
you are ready to resume accepting calls, press the Hold/DND button again.
On a badge, a light at the top of your badge flashes yellow to remind you that
you are in Do Not Disturb (DND) mode. Also, your badge or phone will beep
every 15 minutes to remind you, unless your system administrator turns off this
setting.
Summary of Contents for B2000
Page 1: ...Vocera User Guide Version 4 1 ...
Page 14: ...14 Vocera User Guide ...
Page 20: ...Getting Started with a T1000 Phone 20 Vocera User Guide ...
Page 22: ...22 Vocera User Guide ...
Page 42: ...Anti Microbial Protection 42 Vocera User Guide ...
Page 46: ...46 Vocera User Guide ...
Page 70: ...Using the Announce through Speaker Commands 70 Vocera User Guide ...
Page 92: ...Possible Touch Tone Responses 92 Vocera User Guide ...
Page 94: ...94 Vocera User Guide ...
Page 102: ...Recording Names and Greetings for a Group 102 Vocera User Guide ...
Page 106: ...Sending a Text Message from the User Console 106 Vocera User Guide ...
Page 118: ...118 Vocera User Guide ...
Page 124: ...Cleaning the Badge 124 Vocera User Guide ...
Page 130: ...130 Vocera User Guide ...
Page 136: ...Why does my T1000 display say Searching for Gateway 136 Vocera User Guide ...