VKI Technologies KEURIG Eccellenza touch Operation Manual Download Page 24

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Operation Manual

VKI Publication #100308-003

If the correct PIN is entered, the 'System Status' screen shown below opens. If an

incorrect PIN is entered, it remains on the keypad screen.

If logging in as an Operator, all menus will be visible as you have full

rights/access to the programming mode. If logging in as an Administrator,

your rights/accesses may be limited and some menus may not be accessible.

Your PIN must remain confidential, therefore you should never disclose your

PIN to anyone.

Summary of Contents for KEURIG Eccellenza touch

Page 1: ...March 8 2018 VKI Publication 100308 003 Operation Manual 1 5 4 ...

Page 2: ...nt Copyright VKI Technologies 2018 The information and contents of this publication are property of VKI Technologies No part of this publication can be reproduced reused modified or published in any format without the written permission of VKI Technologies VKI Technologies reserves the right to change the specifications to the equipment and to modify the information contained in this publication a...

Page 3: ...r Divider 16 Filling the Powder Dispensers 17 Checking Water Temperature 18 Initial Adjustments 18 Change PINs for the Operator and Administrator 18 Setting the Date and Time 18 Water Levels 18 Gram Throws 18 Beverages 18 Notifications 18 Clearing Error and Reminder Messages 19 System Status Report Screen 21 Section 3 Configuring the Equipment 23 Accessing the Configuration System 23 Programming M...

Page 4: ... 74 Restore Defaults 75 Configuring for Decaf 76 Water 77 Brewing 82 Water Temperature 82 Calibration 83 Security 84 Administrator 85 Operator 87 Maintenance 89 Operations Menu 89 Powder Rinse 89 Brewer Rinse 89 Wiper Home Position 90 Remove Filter 90 Calibrate Powder Level 90 Manual Activation 91 Coffee System 91 Powder System 94 Water System 95 Miscellaneous Components 96 Section 4 Care and Main...

Page 5: ...t is imperative that you read and understand the safety information outlined in this section before proceeding with the installation and operation of this equipment Safety Symbols The following symbols are used throughout this publication Indicates an electrical shock hazard Indicates a potential safety risk or a risk of damage to equipment and or its surroundings Indicates important information t...

Page 6: ...than the voltage indicated on the serial number decal Do not immerse this equipment or any part of this equipment in liquid Do not install the equipment in an area where water spray is present This equipment must be installed securely on a level surface If it does not appear to be a stable location select another installation location Leave a minimum of 2 5cm of space all around this equipment for...

Page 7: ...nal injury fire and or further damage to the equipment Do not allow children to access this equipment They are not aware of the potential dangers that exist Never use ammonia based cleaners on the surfaces of this equipment as they will become discolored and or damaged permanently Use mild cleaning products such as dish soap Do not lean on push or shake the equipment as there is a risk that it can...

Page 8: ...000 grams 2 25 lbs with partition at center or 650 grams 1 5 lbs with partition at right side Powder Hopper 1 1000 grams 2 25 lbs Powder Hopper 2 1000 grams 2 25 lbs Powder Hopper 3 1000 grams 2 25 lbs Water Tank 3 8 litres 1 gallon Waste Bin Approximately 25 cups 10 oz Equipment Dimensions Height 28 0 71 cm Width 20 0 56 cm Depth 20 25 51 cm Installation Dimensions Height 34 5 88 cm Width 24 0 61...

Page 9: ...ip and have the delivery driver sign to acknowledge the damage Damages during shipping must be claimed with the carrier and not with VKI Technologies 1 Cut the straps on the outside of the box open the flaps on the top of the box and remove the floor liner A 2 Lift the top carton and remove the cup stand assembly that is stored in it B 3 Remove the two foam supports C 4 Lift the box over the machi...

Page 10: ...ht of the machine and serious personal injury and or damage to the unit may occur 7 Remove the blue shipping tape and protective film from the outside of the machine 8 Remove the keys from the cup stand and the small tubing brush and then install the cup stand assembly onto the front door Keep all packaging material in case the equipment must be transported or shipped When transporting the unit fo...

Page 11: ...w Exterior Equipment Overview Interior Coffee Bean Dispensers Powder Dispensers 1 2 3 1 2 HMI Touch Screen Waste Bin Cup Stand USB Port Lock With Waste Bin Removed With Waste Bin Removed Cup Stand Powder Dispensers 1 2 3 Powder Whippers Floor Tray Bean Grinder Brewer Lock LEDs Coffee Bean Dispensers ...

Page 12: ...o a power source If the use of an extension cord or power bar cannot be avoided and must be used this is not recommended by VKI Technologies they must be of the heavy duty type with a minimum rating of 15 Amps Leave room at the rear of the equipment for the plumbing fitting and water hose as well as for adequate ventilation Leave ample room above the equipment to open and fill the product hoppers ...

Page 13: ... s installation instructions When the filter is installed or replaced make sure to write the installation date in the provided area on the filter cartridge Always follow the manufacturer s recommendations for filter replacement intervals Starting the Equipment The main power switch for the Eccellenza Touch is located at the rear of the machine on the right side To switch the power ON toggle the po...

Page 14: ...the cup size value if enabled Strength selection area Start button begins beverage preparation cycle Vending Price and Credit information if applicable Selecting and Dispensing a Beverage 1 Place your cup or mug on the cup stand at the bottom of the door 2 Swipe to the left or to the right on the screen to select the type of beverage desired 3 Select the options or specific ingredients desired for...

Page 15: ...the desired coffee beans and then close the lid We recommend you use the bolder of the two coffee blends in the Coffee 1 dispenser 2 To fill the Coffee 2 dispenser lift the right side lid towards the left fill the dispenser with the desired coffee beans and then close the lid If the dispensers are completely empty you need to make a few vends until the dispensers are properly primed During this ti...

Page 16: ...pacity for Coffee 2 This is accomplished by changing the position of the center divider inside the coffee bean dispenser To reconfigure the coffee bean dispensers 1 By default the coffee bean dispenser is configured with the divider in the center 2 Lift the complete coffee lid assembly until the divider disengages from the rear of the lid 3 Slide the divider towards the right side making certain i...

Page 17: ...ividual lid and fill the respective dispenser with the desired powder product Once filled re install the individual lid back onto the dispenser and proceed to the next dispenser if required If the dispensers are completely empty you ll need to make a few vends until the dispensers are properly primed During this time you may notice dispenser related errors on the screen these errors will clear aut...

Page 18: ...that the equipment has collected and when reports are sent to the operator of the equipment The date and time settings are found in the General Settings menu see page 38 Water Levels The Eccellenza Touch is factory preset to only dispense 8 oz 10 oz and 12 oz cups sizes The water levels can be fine tuned in the Setup menu see page 61 Gram Throws You will also need to calibrate the gram throws for ...

Page 19: ...n In the example below the message reads Powder 2 low level However in our example there are three messages present as indicated by the number 3 in the upper right corner of the message box Messages are stacked in the order in which they occur Tap the message box to view more details about the message and the steps required to rectify the issue The following symbol is used to identify a touch loca...

Page 20: ...ap the checkmark to clear this message If you cannot immediately refill the dispenser tap the X to close this window without clearing the message In a case where multiple messages are present after clearing the first message any subsequent messages are displayed one at a time until they are all cleared If a Call for Service error is displayed you need to go to the System Status menu to get more de...

Page 21: ...r important information If contacting VKI for technical assistance you may be asked to send a photo of the System Status Report screen as it may prove useful during equipment troubleshooting To access the System Status Report screen 1 Touch the small line at the top center of the screen and swipe downwards 2 A screen with a numeric keypad opens At the top of the screen tap on the System Status Rep...

Page 22: ...information This includes the serial number and other unique identifiers current temperature some maintenance information active errors and logs software firmware and OS information product counters resource usage As previously stated you may be asked to send a photo of the System Status Report screen to VKI Technical Support as it may prove useful during equipment troubleshooting ...

Page 23: ...ation System To access the equipment Configuration System 1 Touch the small line at the top center of the screen and swipe downwards 2 A numeric keypad opens and you are required to enter your personal identification number PIN The default PIN for the Operator is XXXXXX The default PIN for the Administrator is XXXXXX See the Security section page 84 for more information Contact VKI for more inform...

Page 24: ...rect PIN is entered it remains on the keypad screen If logging in as an Operator all menus will be visible as you have full rights access to the programming mode If logging in as an Administrator your rights accesses may be limited and some menus may not be accessible Your PIN must remain confidential therefore you should never disclose your PIN to anyone ...

Page 25: ...volume and screen brightness Power Settings set energy saving features Vending Pricing enable vending and set pricing Personalization currently unavailable Network configure network connections and email notifications Setup enable and rename products and beverages set recipes and timings set temperature fine tune water settings and product calibrations Security assign change PIN numbers and grant ...

Page 26: ...sub menu select tap one of the sub menu tabs at the top of the screen If multiple tabs are available the currently active tab is identified by a green line directly beneath the sub menu name which also appears white instead of gray Exiting the Setup To exit the Setup at any time touch the three dots on the top right corner This opens the Log Off tab that closes the Setup ...

Page 27: ...ou to select the time period for which to display the counters or statistics Overall Sales displays the overall beverage sales in cups for the selected time period Also displays sales information for Popular Beverages Save or Email Information allows you to save the information to a USB flash drive or to send it by email in Microsoft Excel format Ingredients displays the overall product sales by w...

Page 28: ...Publication 100308 003 28 To specify the time period for which you want to view the data 1 Tap on the From field and enter the desired month date and year and tap Done 2 Tap on the To field and enter the desired month date and year and tap Done ...

Page 29: ...s for the time period selected Beverages Tab The Beverages tab allows you to select and view the consumption by cups for a specific time period for each of the individual beverages the equipment dispenses To specify the time period 1 Tap on the From field and enter the desired month date and year and tap Done ...

Page 30: ...sired month date and year and tap Done 3 The number of cups brewed and the amount of money collected if applicable are displayed for the time period that was selected If you would prefer to view the results as a Daily Weekly or Monthly average you can change the parameter in the Show result by average field ...

Page 31: ...or a more thorough breakdown of the data shown For example the Coffee field shows 6 cups Tapping on the green down arrow beside Coffee shows you that of the 6 cups brewed 4 were French Roast 1 was Colombian and 1 was House Blend This procedure can be performed on any of the beverages listed Here is an example with the French vanilla coffee selection expanded ...

Page 32: ...ash Drive All of the data available in the Eccellenza Touch s Dashboard can either be saved to a USB flash drive or sent to an email address as an attachment if an email address has been set in the Network menu Whether saved to a USB drive or sent by email the attachment is in Microsoft Excel format To save the data to a USB drive tap on the USB drive icon on the left To send it by email tap on th...

Page 33: ... and provides logs of previous faults The equipment system info such as serial number firmware version IP address etc and maintenance functions are also found here Current Status The machine s current operating status is displayed with an easy to read graphic If the system is functioning properly with no faults detected a green checkmark is displayed see image below ...

Page 34: ...S2 Esthetic Lighting L4 Normal Water Level Detection T1 Temperature Probe L5 Safety Water Level Detection V1 Outlet Valve Coffee L9 Waste Bin Level Detection V2 Outlet Valve Powder 3 M1 Powder 1 Motor V3 Outlet Valve Powder 1 M2 Powder 2 Motor V4 Outlet Valve Hot Water M3 Powder 3 Motor V5 Inlet Valve M4 Powder 1 Whipper Motor V6 Outlet Valve Powder 2 In the example above a fault has been detected...

Page 35: ...ial faults Codes in green identify that the fault was corrected and when it was corrected System Info Information about the equipment such as serial number firmware versions network and MAC address vending devices etc can be found in this menu The Machine Name field can be changed To do so simply tap on the machine name and the keyboard appears allowing you to rename the machine NOTE The Vending D...

Page 36: ...components The table below identifies the component code a Once a component is selected the list of related error messages for this component is displayed under the Event Name heading CODE COMPONENT CODE COMPONENT B1 Blower Powders M4 Powder 1 Whipper Motor D1 Tank Overflow Detection M5 Powder 3 Whipper Motor D2 Waste Bin Presence Detection M6 Coffee 1 Motor G1 Grinder M7 Coffee 2 Motor H1 Heating...

Page 37: ...ouch VKI Publication 100308 003 37 2 Under the Turned Off On heading at the right turn off the error to be deactivated using the slider green slider ON gray slider OFF 3 Repeat the procedure for any other components if necessary OFF ON ...

Page 38: ...k Schedule tab Installation Waste Management Waste Chute If the machine will be equipped with the optional waste chute kit you ll need to come to this tab and enable the Use Waste Chute option Doing so will make the wiper move from right to left guiding the spent coffee grounds into the waste chute instead of the waste bin Regional Language The Eccellenza Touch comes pre loaded with three differen...

Page 39: ...elect None as the secondary language see example below should you want only one language available Units of Measure The units of measure displayed by the Eccellenza Touch can be set in this tab Liquid units can be set to either milliliters ml or ounces oz and the temperature can be set to either C or F To simplify weight settings for coffees and powders the Eccellenza Touch only displays the units...

Page 40: ...e feature to open the scroll list Adjust each of the Date Time fields by scrolling up or down to the required setting Once all are set press Done to save the new settings The table in the image identifies what each of the fields of the scroll list represents Once the month date and year are selected the day of the week will be calculated and set automatically A B C D E F A Month B Date C Year D Ho...

Page 41: ...of the screen Task Schedule This screen is used to set the frequency at which the notifications for mandatory Brewer Rinse and Powder Rinse cycles are triggered By default the Brewer Rinse is set to 500 cups and the Powder Rinse is set to 75 cups To change the frequency tap on the desired option and input the new setting Once you are finished tap the Done button to save your new setting ...

Page 42: ... 42 Power Settings The Power Settings screen is used to set the energy saving options available in the Eccellenza Touch Auto Dim Delay If the Auto Dim Delay feature is activated the screen will dim slightly after the preset amount of time to reduce energy consumption ...

Page 43: ...onents are disabled including the heating element 1 Tap the Energy Saving slider to activate the Energy Saving mode a Water Temperature Control if enabled the temperature at which the water in the tank is maintained while the machine is in Energy Saving mode can be set here b Wake Up on Touch the machine exits Energy Saving mode when the screen is touched only if this option is activated c Return ...

Page 44: ... Select the Day for which you want to enable the Energy Saving mode in this example Monday is selected If using the Energy Saving mode it must be activated and set individually for each day of the week 3 Tap the Enable Energy Saving slider to enable the Energy Saving mode ...

Page 45: ...for Mondays in this example tap on the Turn on machine time setting 5 Adjust each of the fields by scrolling up or down to the required setting Once all are set press Done to save the time setting The table in the image identifies what each of the fields of the scroll list represents A B C A Hour B Minute C AM PM ...

Page 46: ...tapping on the Turn off machine time setting and adjusting the time 7 Now that Monday is set repeat the complete procedure to set the Energy Saving for every other day of the week 8 Should you need to set the machine to be in Energy Saving mode for the full day on Sunday for example select the day and then enable the Turn off all day option ...

Page 47: ...urations for this option OFF the force vend feature is disabled and the unit will function normally SMART the coin return feature of the changer is disabled when a 1 or 2 coin is inserted ON the coin return feature of the changer is completely disabled The vending devices are also enabled and disabled in this menu The Coin Changer and or Cashless card reader options and can be enabled in this menu...

Page 48: ...f a beverage tap the Edit Pricing button and the screen will change to the pricing menu The pricing menu screen consists of 2 sections Base Price Section Left Side This section is where the beverage type cup size and coffee type is selected and priced Exceptions Right Side This section allows you to create an exception and price a specific ingredient higher or lower than the base price Base Price ...

Page 49: ...g the left right arrows 2 Set the Beverage Type price using the or buttons The default price setting is 1 for all selections The base price of the product selected is shown in the Base Price box Please note that the options displayed may vary depending on the beverage type selected but the method of pricing remains the same ...

Page 50: ...cing The total price of the product and cup size selected is shown in the Base Price box 5 Should you want to set a different price for a specific coffee select the Coffee Type using the left right arrows 6 Increase the Coffee Type price using or buttons The price displayed here is added to the beverage type and cup size pricing The total price of the product cup size and coffee type selected is s...

Page 51: ...base price The images below show the available Exception pricing options based on the type of beverage that is selected in the left section Using the Coffee selection as an example if you want to make a pricing exception for the Espresso and sell it for 15 cents more than the regular coffee you can increase only the Espresso price by using button beside it Note that pricing exceptions are identifi...

Page 52: ...dicate pricing exceptions To change the pricing for other beverages that are listed tap the Edit Pricing option To reset the Exception pricing in blue to its default value tap the Reset to Default Values option Pricing Hot Water If you would like to add a price for Hot Water you ll need to disable the Press Hold setting for Hot Water This is done in the Recipes tab of the Setup menu page 74 ...

Page 53: ...s detailed information about the vending devices connected to the Eccellenza Touch if this information is available on the device The type of information displayed is shown in the image below This information is useful when troubleshooting the vending devices with the manufacturer of these devices ...

Page 54: ...o send email notifications concerning consumption sales and faults messages WIFI Should you want to establish remote communication with the Eccellenza Touch you ll first need to enable the WiFi feature by tapping on the WiFi Connexion slider 1 Once WiFi is enabled the Eccellenza Touch begins scanning for any wireless networks in its vicinity 2 When scanning is complete all of the detected networks...

Page 55: ...ssword as well as any required network permissions Without these credentials it is not possible to connect to a network to use the machine s WiFi capabilities 3 Select the network to which you want the Eccellenza Touch to connect and then tap on the Connect button 4 The keyboard appears and you must now type in the required password to connect to the selected network Once done tap the Accept Chang...

Page 56: ...ication 100308 003 56 5 The Eccellenza Touch now communicates with the network server and if the correct credentials were used network access is granted 6 Once connected to the network a green indicator appears to the right of the network name SSID ...

Page 57: ...IT Department for more information about setting up an SMTP server Only after obtaining network access the Eccellenza Touch can then be configured to upload notifications concerning consumption sales and faults messages directly to your SMTP server 1 Tap on the Requires Authentication slider to activate the SMTP feature 2 Enter the required information in the SMTP Server field as well as your SMTP...

Page 58: ...ption beverage sales counters and faults messages directly into your email s Inbox Fault and message notifications are sent immediately after they occur so that they can be addressed as soon as possible to minimize downtime Consumption sales and counter notifications can be set to be sent on a daily at midnight weekly or monthly basis An SMTP server must first be configured to be able to use the N...

Page 59: ...ation 100308 003 59 2 Tap on the New Tab setting to create an email profile for the notifications 3 Tap on the Enter Email Address field to bring up the keyboard 4 Type the email address to which the notifications will be sent and press Accept Change ...

Page 60: ...gramming Operation Manual VKI Publication 100308 003 60 5 Set the time at which each type of notification is to be sent by tapping the respective time field and adjusting it accordingly A B C A Hour B Minute C AM PM ...

Page 61: ...h The Beverages tab allows you to set the availability of cups sizes and coffee strengths and allows you to enable the feature that shows the cup size value in ounces or milliliters on the main screen In the example below all three cups sizes and strengths are enabled green If for example you want to offer only a medium cup size and only medium strength simply tap on the small and large cups and t...

Page 62: ...ing point In the example below the French Roast has been set as the default beverage the Default label beneath the beverage name is green You can view all of the other beverages by swiping to the left or to the right Simply tap on the Default option beneath the beverage name to change that particular beverage to the default beverage In the example below the Cappuccino beverage has now been set as ...

Page 63: ...pe through the list of beverages until the Mochaccino beverage is shown By default all of the beverages are enabled in the Eccellenza Touch as indicated by the green Enabled button To disable a beverage option simply tap of the green Enabled button The Enabled button is now grayed out indicating that the beverage is disabled To re enable the beverage simply touch the grayed out Enabled button and ...

Page 64: ...der names is displayed Please note that for now only the coffee names can be changed if required The powder names cannot be changed Changing the powder names in this menu will not change the powder names on the main screen 1 If for example you will be using a Mocha Java coffee blend instead of Colombian you ll need to modify the Coffee 2 Name on the list Tap Colombian on the screen the current ble...

Page 65: ... at the end of the Colombian text press the backspace button until all of the text is deleted 3 When the text is deleted Coffee 2 Name is displayed in this field instead of an actual blend name Using the keyboard type in the new name for Coffee 2 which in this case changes to Mocha Java ...

Page 66: ...8 003 66 4 Tap the Accept Change button to save your changes 5 Coffee 2 has now been renamed from Colombian to Mocha Java on the list of ingredients 6 Mocha Java is now displayed everywhere Colombian was previously displayed Before Name Change After Name Change ...

Page 67: ...y available beverage can be adjusted in the Recipes tab of the setup Please disregard any references to the Carafe feature and settings as the Carafe option is not currently available Setting Coffees 1 Tap on the Selected Beverage location beside Line 1 2 A scroll list of all the available beverages appears ...

Page 68: ...wipe up or down to scroll through the list of beverages and then select the one that requires adjusting by tapping Done In this example Coffee French Roast is selected 4 On Line 2 select the cup size that needs to be adjusted In this example the Medium cup size is selected ...

Page 69: ...he Intensity Customization setting on Line 3 This is used to adjust the Mild and Strong strength coffee settings Tap on the slider to activate it 5 The Mild and Strong settings are now also active not grayed out in the Ingredients Quantities section of the screen Coffee settings are measured in grams whereas the Intensity settings are measured as a percentage of the coffee setting Mild is a percen...

Page 70: ...rams 7 We also want to adjust the Mild strength setting so that it is 15 milder than the actual French Roast setting of 15 5 grams instead of 20 milder by increasing the Mild setting The Strong setting percentage can also be increased or decreased Mild strength settings are shown as a negative number as the actual coffee setting is decreased by the percentage shown ...

Page 71: ...rage so that you or your customer can perform a taste test If further adjustments are required make the changes and test the beverage again until you get the desired results Gourmet Mode When enabled the Gourmet mode option adds 20 more coffee up to a limit of 11 grams of coffee per ounce of water into all coffee based beverage recipes giving these beverages an even richer coffee taste To enable d...

Page 72: ...Beverages 1 Tap on the Selected Beverage location beside Line 1 2 A scroll list of all the available beverages appears 3 Swipe up or down to scroll through the list of beverages select the one that requires adjusting and then by tap Done In this example Mochaccino French Roast is selected ...

Page 73: ...needs to be adjusted In this example the Small cup size is selected 5 Notice that all of the ingredients required to make a Mochaccino French Roast are now active not grayed out in the Ingredients Quantities section of the screen This indicates that each of these ingredients can now be individually adjusted ...

Page 74: ...he blue Test Recipe button on line 3 The Eccellenza Touch will now dispense a Mochaccino French Roast that you or your customer can taste test If further adjustments are required make the changes and the test the beverage again until you get the required results Disabling Press Hold Hot Water If you would like to dispense hot water by the cup and or to add a price for Hot Water you ll need to disa...

Page 75: ...ings of a certain beverage select that beverage in the Recipes tab as well as a cup size and then tap the Restore Defaults button The Factory Settings for only that particular selection will be restored When the factory settings are restored for a selection any changes that were made to your previous settings will be overwritten ...

Page 76: ...example below Coffee 2 is renamed to Decaf see page 64 for the complete renaming procedure It is also recommended to rename the House Blend beverage to 50 50 or half caf for example as a typical House Blend does not contain decaf When you access the Recipes menu to make adjustments the beverage names indicate the type of coffee being used to make them In this example after renaming Colombian to De...

Page 77: ... setup The Eccellenza Touch is factory preset to only dispense 8 oz 10 oz and 12 oz cups sizes These settings can be fine tuned in this menu 1 After selecting the Water tab the following options appear Coffees Specialty Coffees and Powder Beverages 2 Select the type of beverage for which you want to adjust the water In this example Specialty Coffees is selected ...

Page 78: ...st the water In this example Mochaccino is selected 4 All three cup sizes are now displayed To increase or decrease the quantity of water for a specific cup size press the or buttons in the corresponding box In this example the Medium cup size will be increased to 265ml Press the button in the Medium box until 265 is displayed ...

Page 79: ...tand and tap on the Test Recipe button to make a test vend with the new water settings Make any adjustments if necessary 6 To reset a specific setting back to its default press the Reset Default setting for the corresponding cup size Note that the original default setting is beneath each cup size ...

Page 80: ...lication 100308 003 80 7 To return to the Specialty Coffees screen tap the Back to Specialty Coffees button 8 From this screen either select another specialty beverage to adjust or tap the Back to Beverage Types button to return to the main screen ...

Page 81: ... Touch VKI Publication 100308 003 81 9 Select another beverage and repeat the water adjustment process if required 10 The following screen appears if Coffees is selected 11 The following screen appears if Powder Beverages is selected ...

Page 82: ...ply by tapping on the Reset all Defaults button Brewing All water temperature related settings are set in this tab Water Temperature Vend Enable By activating and setting the Vend Enable feature you are setting the minimum temperature at which the machine will brew a beverage Should the temperature drop below this setting you will not be able to brew a beverage and the screen will display a Tank i...

Page 83: ...ns the water in the tank To change the Set Point tap on the temperature setting and use the scroll list to change the setting and press Done to save it Calibration The Calibration options for calibrating product motors and outlet valves are currently unavailable for the Eccellenza Touch These features will be activated in a future firmware release ...

Page 84: ...the account The Operator has complete access to the programming menus and sets the rights for the Administrator who has limited access In the example below you ll notice that the Administrator has only two accessible menus while the Operator has access to all of the menus It is the Operator who decides what access is granted to the Administrator and in this case the Administrator only has access t...

Page 85: ...istrator is XXXXXX We recommend that you change this pin on the machine s initial set up Store the new PIN information somewhere where it can easily be found in your customer s file for example 1 Tap on New Pin or change PIN if changing it to open the numeric keypad 2 Using the keypad enter a 4 6 digit PIN and tap on Accept Change Contact VKI for more information about PIN numbers ...

Page 86: ...Change 4 If the PINs matches you will see a checkmark beside both entries to inform you that the new PIN has been accepted After entering their PIN on the main screen the Administrator will have access to the menus for which the Operator gave them the necessary permissions In most cases this access will be limited and some options will not be available ...

Page 87: ...e Administrator The default pin for the Operator is XXXXXX We recommend that you change this pin on the machine s initial set up Store the new PIN information somewhere where it can easily be found in your customer s file for example 1 Tap on Current Pin to open the numeric keypad 2 Using the keypad enter your 4 6 digit PIN and then tap on Accept Change Contact VKI for more information about PIN n...

Page 88: ...e current options available to the Administrator 4 To change these options tap on the options that you want to make available to the Administrator they will change color to green To remove the availability of any options tap them so that they are grayed out In the screenshot above in the Administrator Privileges section you ll now notice that the Dashboard General Power Settings and Maintenance op...

Page 89: ...e in the Maintenance tab Place a cup on the cup stand prior to running this cycle as up to 12 oz of water will be dispensed once the cycle is activated Brewer Rinse The Eccellenza Touch runs an automatic brewer rinse cycle request every 500 cups The brewer rinse cycle dispenses water into the brewer as the piston repeatedly rises and lowers creating agitation above and below the screen This cycle ...

Page 90: ...wder Level This option automatically calibrates the powder motors and dispensers Note that the machine comes pre calibrated from the factory therefore running this cycle is not necessary Should you replace one of the powder motors or one of the powder dispensers we recommend that you execute this calibration cycle This cycle must be executed with empty powder dispenser s Do not run this cycle if t...

Page 91: ...ch Once the main system is selected any of the components within this system can then be selected When testing components in this menu note that only one component will activate at any given time This is extremely important to remember when testing coffee or powder dispenser motors as well as outlet valves Coffee System In the following example the component to be tested is the bean grinder First ...

Page 92: ...ent code You can select the Return to Main Menu option at the lower left of the screen at any time to return to the main Engineering menu Select the component to be tested by tapping on it on the screen in this example the component is the grinder G1 CODE COMPONENT D2 Waste Bin Presence Detection G1 Grinder L9 Waste Bin Full Sensor M6 Coffee 1 Motor M7 Coffee 2 Motor M9 Brewer Motor M10 Brewer Wip...

Page 93: ...vate button and the grinder only will energize for 3 seconds It is extremely important to note that when testing the coffee motors M6 or M7 ONLY the coffee motor will activate Coffee beans will be dispensed into the grinder but the grinder or any other component will NOT activate When testing the Waste Bin Presence D2 or Waste Bin Full L9 sensors a voltage level and the bin s status present or abs...

Page 94: ...r testing It is extremely important to note that when testing the powder motors M1 M2 or M3 ONLY the powder motor will activate Powder will be dispensed into the whipper but the whipper motor and powder valve will NOT activate CODE COMPONENT B1 Blower Powders M1 Powder 1 Motor M2 Powder 2 Motor M3 Powder 3 Motor M4 Powder 1 Whipper Motor M5 Powder 3 Whipper Motor M11 Powder 2 Whipper Motor ...

Page 95: ...let valves Please note that the coffee valve V1 will dispense water directly into the brewer but the brewer will not activate When testing the heating element H1 if the element is working correctly the screen will display an amperage draw between 11 and 12 amps If it displays 0 amps there is no power going through the heating element CODE COMPONENT H1 Heating Element V1 Coffee Valve V2 Powder 3 Va...

Page 96: ...ration Manual VKI Publication 100308 003 96 Miscellaneous Components If Miscellaneous is selected from the main Engineering screen the following component options appear for testing CODE COMPONENT K1 Exhaust Fan S1 Cup Lighting ...

Page 97: ...Refill the Coffee Dispensers and Powder Dispensers top off the coffee and powder dispensers Do not pack the products into the dispensers Wipe Exterior and Countertop using a clean towel wipe any coffee grounds and spills from the exterior of the machine and the countertop Every 1 2 Weeks Clean the whipper components for detailed information about disassembling and cleaning the whipper components c...

Page 98: ...chine a message appears on the touch screen Verify Water Tank Components dependant on the local water conditions inspect clean or replace components as required Clean the Side Exhaust Fan over time dust will accumulate on the exhaust fan on the right side wall and it must be cleaned to maintain the fan s performance Cleaning the Coffee Dispenser empty remove and clean the coffee dispenser with war...

Page 99: ...nd press Start The automatic rinse cycle for the brewer or for the powder system has been triggered Place an empty leak proof container under the pour spouts area and then press Start to begin the rinse cycle Overflow detected Remove and empty cup stand and floor tray An overflow has been detected Remove the cup stand and floor tray and empty their contents Verify water connection and feed The wat...

Page 100: ...nsor G1 Coffee Grinder Over Current Standby The grinder current was over the stand by operation level 1 Clear the message 2 Reboot the machine Grinder Fuse Fault Grinder fuse is in fault 1 Check the fuse on the control board Grinder Sensor Error Grinder Current Sensor is out of range 1 Clear the message 2 Reboot the machine Grinder s current is close to critical level Grinder current is close to m...

Page 101: ...ar the message 2 Reboot the machine Water Tank Heating Timeout Reaching the water set point Default 95 C took longer than the maximum configured heating timeout Default 30 min 1 Clear the message 2 Reboot the machine 3 If message persists replace the heater element Water Tank Heating Probe Error Heater bad connection count has exceeded the configured limit 1 Clear the message 2 Reboot the machine ...

Page 102: ... to the powder dispenser motor 2 If message persists replace the powder dispenser motor M4 M5 M11 Whippers current is close to critical level Powder Whipper current is close to maximum operating level 1 If message persists replace the faulty whipper motor Whippers current is close to minimum operation level Powder Whipper current is close to minimum operating level 1 If message persists replace th...

Page 103: ...itialize the brewer Brewer Over Current Standby The brewer current was over the configured stand by operation level 1 Clear the message 2 Reboot the machine Brewer Safety Fault The IC of the brewer driver is in fault 1 Clear the message 2 Reboot the machine 3 If message persists replace the brewer motor Brewer Timeout Brewer motion is timed out brewer is moving too slow and unable to reach require...

Page 104: ... relay may need to be replaced 3 Element may need to be replaced 4 Control board may need to be replaced V1 V6 Valves Relay current is under minimum operation level Valves Relay current is below the minimum operating level 1 Clear the message 2 Check wiring and connections to inlet and outlet valves 3 If message persists the inlet valve or one of the outlet valves may need to be replaced Valves Re...

Page 105: ...s etc This section guides you through the simple process of updating your equipment to the latest firmware After replacing the control board the firmware must be loaded when the machine is first powered up Do not power up the machine until the USB Flash drive with the proper firmware is connected to the machine 1 Load the latest firmware files onto an empty USB flash drive minimum 8GB 2 Remove the...

Page 106: ...nstall the waste bin If the screen remains black with a log in prompt allow the machine sit undisturbed for 15 minutes or so as the upgrade may still be in progress in the background 7 It is possible that an error may be displayed on the screen after the reboot If this is the case simply clear the error If the update process was interrupted prior to completion you must connect the USB flash drive ...

Page 107: ...VKI or installed and use in accordance with VKI s instructions All warranty service must have prior authorization from VKI by contacting VKI Customer Service No equipment or parts will be treated or returned if they are not accompanied by a completed Return Authorization RA Form or whose information is inaccurate e g wrong serial number The Return Authorization number must appear on shipping label...

Page 108: ...of extreme conditions fire and flooding Warranty does not include wear parts such as valve seats gaskets or o rings which are required during normal upkeep of product on an annual basis Subsequent to an internal inspection of all parts deemed defective under normal use VKI reserves the right to credit replace or repair these parts Serial numbers and or date stamp codes will be used to determine an...

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VKI Technologies KEURIG Eccellenza touch, Operation Manual

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