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Warranty
Sherwood Industries Ltd. is the manufacturer of the VistaFlame line of heating products. At Sherwood
Industries, our commitment to the highest level of quality and customer service is the most important
thing we do. Each VistaFlame stove is built on a tradition of using only the finest materials and is backed
by our Exclusive Lifetime Limited Warranty to the original purchaser. With VistaFlame, you’re not just
buying a stove, you’re buying a company with years of unequalled performance and quality.
Limited Lifetime Warranty:
Under this warranty, Sherwood Industries Ltd. covers the fireplace or stove body and accessories against
defects in materials and workmanship, for part repair or replacement for the first seven (7) years and
limited labour for the first two (2) years to the original purchaser. This Warranty covers: Firebox, Heat
Exchanger, Burn Pot, Firebox Panels, Ceramic Glass, Pedestals, Panels, Legs, Log Sets and Door Assembly.
Please see the exclusions and limitation section below as certain restrictions and exclusions apply to this
warranty.
Limited Three (3) Year Warranty
Under this warranty, Sherwood Industries Ltd. covers the Burn Pot Liner against defects in materials and
workmanship, for part repair or replacement for the first three (3) years and limited labour for the first
two (2) years to the original purchaser. Please see the exclusions and limitation section below as certain
restrictions and exclusions apply to this warranty.
Limited Two (2) Year Warranty:
Under this warranty, Sherwood Industries Ltd. covers: Ignitor, Auger Motor, Circuit Board, Timers, Temp
Sensors, Blowers, Vacuum Switch and Wire Harness, against defects in materials and workmanship, for
part repair or replacement for the first two (2) years and limited labour for the first two (2) years to
the original purchaser. Please see the exclusions and limitation section below as certain restrictions and
exclusions apply to this warranty.
Limited One (1) Year Warranty:
Under this warranty, Sherwood Industries Ltd. covers all exterior surface finishes against defects in
materials and workmanship, for part repair or replacement and limited labour for the first (1) year to
the original purchaser. Please see the exclusions and limitation section below as certain restrictions and
exclusions apply to this warranty.
Here is how our Warranty works
If you have any concerns with your VistaFlame product please contact the dealer where you purchased
the fireplace or stove. Your dealer shall make all claims under this warranty in writing.
To the Dealer
When filling out a warranty claim please complete the following information on an official warranty claim
form:
Customer information: Name, address and telephone number of purchaser and date of purchase.
Dealer information: Date of installation, name of installer and dealer, serial number of the appliance,
nature of complaint, defects or malfunction, description and part numbers of any parts replaced.
To the Distributor
Sign and verify that work and information are correct.
Summary of Contents for VF 100A
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Page 36: ...Parts Diagram Steel 36...
