Vip-Vision INTIPMONBLW Installation Manual Download Page 38

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VIP Residential IP Intercom Installation Guide v1.1 - Issued January 2017

Please refer to the FAQ table below for easy troubleshooting. The table below describes some typical problems
and their solutions. Please consult these guides before contacting your place of purchase.

Problem

Solution

No power

•  Check power cord connection.
•  Confirm that there is power from the outlet.
•  Ensure each Indoor Monitor and Door Station is powered by

12V DC.

• Ensure the power supply meets or exceeds the current rating

for the device you are powering.

No live video

• Check the Door Station’s cable and connections.
• Check the Indoor Monitors cable and connections.

Cannot connect to one device when it has
been programmed.

• Try to ping the device IP address from a PC.

Door Station and Indoor Monitors not
connecting

• Reboot All Devices and Wait 5 minutes to ensure all devices

have finished loading.

• Check there are no breaks in the cable, and that it is terminated

to either T-568A on both ends of the cable, or T-568B.

• Check your Indoor Monitor and Door Station configuration.

Touch screen not responsive

• Press the unlock and menu button together, and re-calibrate

the screen.

Door Station makes an alarm sound when
it is turned on

• Check that the tamper switch is fully depressed.

Unable to login to the Door’s Station web
interface

• Ensure your computer is in the same IP address range as the

Door Station.

• Ensure you are using Internet explorer to connect to the Door

Station.

Web interface not displaying correctly

• Ensure you are using Internet Explorer to connect to the Door

Station.

• Clear your Internet Explorer search history.

Second monitor not ringing

• Connect to the Door Stations web interface, and ensure

“Group Call” is selected.

Multiple Door Stations have the same
name.

• Ensure that the VTO number is different between each Door

Station

• Ensure you have changed the name of each Door Station from

the Indoor Monitor under the “Network” page.

P2P Connection Status is “Offline”

• Ensure that the IP address, subnet mask and default gateway

of the Door Station is in the same IP address range as the
existing computer network

6 Troubleshooting

Summary of Contents for INTIPMONBLW

Page 1: ...VIP Residential IP Intercom Installation Guide Issued January 2017 1 VIP Residential IP Intercom Installation Guide ...

Page 2: ... Electric Door Strike Timing 25 3 7 Learning in Swipe Cards 25 3 8 Deleting Swipe Cards 26 3 9 Indoor Monitor Volume Configuration 26 3 10 Door Station Volume Configuration 26 3 11 P2P Configuration QR Code 27 3 12 Advanced Configuration for Remote Access optional 29 3 13 Changing Door Station Network Ports optional 29 3 14 Finding out your network range and available IP addresses via PC 30 3 15 U...

Page 3: ... Intercom System The Project Settings Password is 888888 which may be used for configuration of the Intercom System The Door Station s web interface will require the default username admin and password admin The Door Station s default IP address is 192 168 1 110 The Indoor Monitors default IP address is 192 168 1 109 Please note that only the Door Station has a web interface the Indoor Monitor doe...

Page 4: ...800 x 480 pixels resolution 7 Touch Screen Built in 4GB MicroSD Card non removable VIP Residential IP Intercom Door Station Product ID INTIPRDSVW 1MP Camera IP54 Rated Loudspeaker Door Release Output VIP Residential IP Intercom Door Station Product ID INTIPRDSBW white INTIPRDSB black 1MP Camera Built in NFC Card Reader Weather Resistant Front Panel Sheltered Installation recommended Loudspeaker Do...

Page 5: ...d on Press to view the Door Station s camera Press to view the Door Station s camera Press to answer the call once finished press to hang up the call Press to return to the main menu Not Used INTIPMONBL W Front INTIPMONBL W Back 1 2 3 4 1 Alarm Inputs Insert a small screwdriver and gently move the camera to the desired position 2 RJ 45 Port To connect a Cat5 cable 3 Power Input To connect 12V DC 4...

Page 6: ...witch This must be fully pressed down once installed If the switch is released the alarm will sound 3 RJ 45 Port To connect a Cat5 cable with the included adaptor 4 Debug Port Not used 5 Input Connectors Connections for 12V DC and Door Strike wiring 1 Microphone 2 Camera 3 Compensation Light 4 Speaker 5 Name Plate 6 Call Button 1 2 3 4 5 6 1 2 3 4 5 INTIPRDSVW Front INTIPRDSVW Back ...

Page 7: ...switch is released the alarm will sound 2 RJ 45 Port To connect a Cat5 cable 3 Power Input 12V DC Input 4 Connection Port Door Station wiring is to be connected to these ports with the included breakout cable 5 Speaker Speaker 1 Compensation Light 2 Camera 3 NFC Card Reader 4 Call Button 1 2 3 4 5 1 2 3 4 INTIPRDSB W Front INTIPRDSB W Back ...

Page 8: ...arately 12V DC power must be provided to each Door Station and Indoor Monitor When connecting to the Door Stations web interface the default IP address is 192 168 1 110 We recommend using Internet Explorer to connect to the Door Station Please note that the Indoor Monitor does not have a web interface This configuration requires a length of Cat5 cable running between the Indoor Monitor and Door St...

Page 9: ...mber Door Station 10 1 1 110 155 155 155 0 10 1 1 1 Master Indoor Monitor 10 1 1 111 255 255 255 0 10 1 1 1 9901 1 Install each unit at their respective location and both the Indoor Monitor and Door Station with a Cat5 cable to the Network Switch 2 Connect a Cat5 cable from the Network Switch to your existing computer network 3 Connect a 12VDC power supply to both the Door Station and Indoor Monit...

Page 10: ...eway of this Door Station from 192 168 1 110 to the new IP address 10 1 1 110 Press OK to save 9 Once you have set the Door Stations IP address select the Door Station then the Add button 10 Enter a name for the Door Station for example Front Gate Press the OK button 11 A green icon will now appear next to the IP address indicating the Door Station is connected 12 Turn off power to both the Door S...

Page 11: ... Mask Gateway Room Number Door Station 10 1 1 110 155 155 155 0 10 1 1 1 Master Indoor Monitor 10 1 1 111 255 255 255 0 10 1 1 1 9901 Extension Indoor Monitor 10 1 1 112 255 255 255 0 10 1 1 1 9901 1 2 3 2 Indoor Monitors to 1 Door Station via a Network Switch 12VDC 12VDC 12VDC Power Cat5e Indoor Monitor Indoor Monitor Door Station Switch 1 Install each unit at their respective location and connec...

Page 12: ...r Indoor Monitor we will setup as an Extension Indoor Monitor On the Extension Indoor Monitor go to Settings Project Settings then enter the password 888888 8 Select Product Info and set the mode to Extension You can now set the Room Number to the same as the Master Indoor Monitor but add 1 to show that it is the first extension such as 9901 1 Enter the IP address of the Master Indoor Monitor 10 1...

Page 13: ...lt gateway of this Door Station from 192 168 1 110 to the new IP address 10 1 1 110 Press OK to save 13 Once you have set the Door Stations IP address select the Door Station then select Add 14 Enter a name for the Door Station for example Front Gate Press the OK button 15 A green icon will now appear next to the IP address indicating the Door Station is connected 16 Turn off power to the Door Sta...

Page 14: ...this example we will be changing each devices IP address Device IP Addresses Example Room Number Door Station 1 10 1 1 110 Door Station 2 10 1 1 111 Master Indoor Monitor 10 1 1 112 9901 Extension Indoor Monitor 10 1 1 113 9901 1 12VDC 12VDC 12VDC 12VDC Power Cat5e 1 Install each unit at their respective location and connect the Indoor Monitors and Door Stations with a Cat5 cable to the Network Sw...

Page 15: ...ndoor Monitor will be configured as an Extension Indoor Monitor On the Extension IndoorMonitorgoto Settings Project Settings then enter the password 888888 8 Select Product Info and set the mode to Extension You can now set the room number to the same as the Master Indoor Monitor but add 1 to show that it is the first extension such as 9901 1 Enter the IP address of the Master Indoor Monitor 10 1 ...

Page 16: ... Press OK Repeat this set for each Door Station 13 On the Master Indoor Monitor go to Settings Project Settings then enter the password 888888 14 Select Search Device You will see the Door Station s IP address listed 15 Select the Door Station then select Modify IP and change the IP address subnet mask and default gateway of this Door Station from 192 168 1 110 to the new IP address 10 1 1 110 Pre...

Page 17: ... address Indicating the Door Station is connected 20 Connect your additional Door Station 21 Select the Door Station then select Modify IP and change the IP address subnet mask and default gateway of this Door Station from 192 168 1 110 to the new IP address 10 1 1 111 Press OK to save 22 Once you have set the Door Stations IP address select the Door Station then the Add button 23 Press the right ...

Page 18: ...row to view the second Door Station Ensure Enable Status is set to ON 29 On the Extension Indoor Monitor go to Settings Project Settings then enter the password 888888 31 You will see the IP Address of the first Door Station that is added Ensure Enable Status is set to ON 32 Press the right arrow to view the second Door Station Ensure Enable Status is set to ON 33 Turn off power to all Door Statio...

Page 19: ...Master monitor 1 Power on the Indoor Monitor 2 On the Indoor Monitor go to Settings Project Settings then enter the password 888888 3 Select Net Set and change the IP address Subnet Mask and Gateway of the Indoor Monitor to the details you have chosen Press OK to save 1 Change the Indoor Monitors IP Address see Section 3 1 to match your network range 2 On the Indoor Monitor go to Settings Project ...

Page 20: ...ation s IP address on the list 4 Select the Door Station then select Modify IP and change the IP address subnet mask and default gateway of this Door Station from 192 168 1 110 to the new IP address 10 1 1 110 Press OK to save 5 Once you have set the Door Stations IP address Subnet Mask and Gateway select the Door Station then the Add button 6 Enter a name for the Door Station for example Front Ga...

Page 21: ...is your first time logging in you may get a system popup asking you to install ActiveX con trols Click the OK button and the system will install the ActiveX control When finished close and re open Internet Explorer If you are unable to download the ActiveX control please check whether you have ActiveX allowed under your Security Settings Go to Tools Internet Options Security Custom Level Then once...

Page 22: ...tomatically scan your network to find the Door Station and then in the device list you will see IP address port number subnet mask gateway and the unique MAC address information 3 3 3 Method 3 Using the Config Tool PC Software 2 Select the Door Station s IP address from the list it will have the default address of 192 168 1 110 if necessary match up the MAC address with the MAC Address on the devi...

Page 23: ...the same IP address range that can connect to the Web Interface of the Door Station 3 After you have made your changes select OK It will take a few minutes before the indoor monitor displays the new time and date 3 4 Setting the Time and Date To set the time and date from the Indoor Monitor On the Indoor Monitor go to SETTINGS Time In this menu you can adjust the date and time 1 Log in to the Door...

Page 24: ...ic Door Strike negative is connected Door Stations COM terminal The 12V DC power supply negative is connected to the Door Stations NO or NC terminal depending on the model of door strike 3 5 Wiring an Electric Door Strike to the Door Station Normally Closed Door Strike Wiring Normally Open Door Strike Wiring Unlock Button Wiring If you wish to wire in an external button to trigger the door latch c...

Page 25: ...nder the Config Manager to erase all cards Please record all settings from the Door Station before it is defaulted to aid in reconfiguration 3 7 Learning in Swipe Cards 1 Log in to the Door Station s Web Interface Refer to Section 1 1 1 for how to log in 2 You will then be able to go to System Config Local Config A C Manager 2 Once logged in go to System Config Local Config A C Manager 3 Select Is...

Page 26: ... can modify usernames and delete cards 1 On the Indoor Monitor go to Settings Ring In this menu you can adjust the ring tone and volume settings 2 After you have made your changes select OK 3 9 Indoor Monitor Volume Configuration 1 Log in to the Door Station s Web Interface Refer to Section 1 1 1 for how to log in 2 Once logged in go to System Config Video Set Audio Set In this menu you can change...

Page 27: ... each one this procedure must be done on each Door Station 5 Open the mobile application 6 On the mobile application go to MENU then Home 7 Select Door 8 Select Device Manager 3 11 P2P Configuration QR Code 4 After waiting 2 minutes press the refresh button the Status should display Online 3 After waiting 2 minutes press the refresh button the Status should display Online 1 Log in to the Door Stat...

Page 28: ...evice a name this is for your own reference and enter the username and password for the Door Station 12 Select the picture of the QR Code on the mobile application and scan the code that yousee on the Door Station s web interface 13 Select Start Live Preview to save and connect 14 You will be returned to the live view screen where your intercom camera will now be displayed 15 You have now successf...

Page 29: ...rcom is and wish to connect via the internet or 3G 4G you would use the External static IP address given to you by your Internet Service Provider Port forwarding support There are many different brands and models of ADSL Modems which makes them difficult to set up therefore we must recommend an IT professional Some manufacturers offer guides on their websites or in their manuals Alternatively we c...

Page 30: ...nd press the Enter key 7 After pressing enter you should see either Request timed out or Destination host unreachable This indicates that the IP address is not currently in use 8 Since nothing is currently using this IP address you can assign it to the intercom with the same Subnet Mask and Default Gateway as recorded in step 4 Eg IP Address 192 168 0 50 Subnet mask 255 255 255 0 Default Gateway 1...

Page 31: ...stallations it may be difficult to run a power cable alongside a Cat5 cable One solution is using a Power Over Ethernet Switch and Power Over Ethernet Receiver to send power to both the Door Station and the Indoor Monitor A Cat5 cable will need be run from a PoE Network switch to a PoE Receiver Part No WT CAT5POER The receiver will then split the power and data which you can connect to the monitor...

Page 32: ...Local IPC 2 Inthismenu youcanenteranamefortheIPCamera IP address username and password If you wish to add another camera select the right arrow to enter in its details 3 Once you have entered in the details of the cameras you wish to add select the Save button 4 To view the camera select Video Talk Monitor IPC then select the camera you wish to view To view a camera when a call is incoming you can...

Page 33: ... the same IP address range Adding a Door Station to your NVR system will take up a single channel for each Door Station The Door Station will be recording constantly it is not able to be set for motion detection recording 1 Select Main Menu Camera Remote 2 Select Device Search The intercom Door Station will be listed in the top row 3 Put a tick in the box next to the IP address then select Add The...

Page 34: ...hen be stored in the Indoor Monitors MicroSD Card You can automatically capture snapshots to the Micro SD Card when someone rings the Door Station and no one answers the call On the Indoor Monitor go to Settings and set AutoCapture to On During a call you can take a snapshot from the Door Stations camera by pressing snapshot button This image will then be stored to the Indoor Monitors MicroSD Card...

Page 35: ... 1 If you are calling from an Extension monitor to the Master monitor enter the room number e g 9901 4 4 Calling Between Indoor Monitors You can create favourites to call between rooms instead of dialing the room number each time you wish to make a call 1 OntheIndoorMonitorgoto VideoTalk CallUser 4 5 Create Favourites 2 Select the favourite option Select the Add button 3 The device will now be add...

Page 36: ...d the Config Tool from this link http www rhinoco com au file download 1334 2 Once the software has been downloaded to your computer extract the files and open Configtool exe 3 Once the software is open press the Login button 4 Enter the IP address of the Door Station by default it is 192 168 1 110 Change the port number to 3800 Press the Login button 5 Select the Open button and locate the firmwa...

Page 37: ...nce the upgrade is complete select the OK button 9 Your door station has now been upgraded 10 To upgrade the Indoor Monitor the same steps are followed Step 5 onwards but you must enter the IP address of the Indoor Monitor By default the IP address for the Indoor Monitor is 192 168 1 109 Port 3800 is to be used and the correct firmware for the Indoor Monitor must be selected Notes After upgrading ...

Page 38: ...oth ends of the cable or T 568B Check your Indoor Monitor and Door Station configuration Touch screen not responsive Press the unlock and menu button together and re calibrate the screen Door Station makes an alarm sound when it is turned on Check that the tamper switch is fully depressed Unable to login to the Door s Station web interface Ensure your computer is in the same IP address range as th...

Page 39: ...arranty express or implied or upon any other basis of liability whatsoever even the loss or damage is caused by its own negligence or fault Seller does not represent that the products it sells may not be compromised or circumvented that the products will prevent any personal injury or property loss by burglary robbery fire or otherwise or that the products will in all cases provide adequate warnin...

Page 40: ...VIP Residential IP Intercom Installation Guide v1 1 Issued January 2017 40 ...

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