VIP Residential IP Intercom Installation Guide - Issued January 2017
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This method is recommended in situations where a P2P connection does not work, as some modems and
business networks block the P2P connection. To connect the Intercom system for remote access, the Intercom
system will need to be connected to the local computer network and use the same IP Address range.
To be able to set your Intercom up for Remote Access, you will first require:
•
An ADSL internet connection of 512/512 minimum (ADSL2 or NBN recommended).
•
An ADSL Modem which supports Port Forwarding.
•
An “External static IP address” from your Internet Service Provider.
•
An “Internal Static IP address” from your Modem.
•
A connection from the Indoor Station and Outdoor Station to your modem.
•
A windows PC on your network to configure your Modem.
Once you have these you can proceed to set up the Remote Access by:
1. Port forward ports
37777, 3800
in the modem, to the “Internal IP address” of the Intercom Door Station.
2. You can then test the connection to the Intercom over the internet from a different internet connection
(or from a mobile on 3G/4G).
Test your Remote Access by connecting to the Intercom from the mobile app:
When you are in the same building as the Intercom you will be able to connect via Wi-Fi and use the “Internal IP
address” of the Intercom. However, when you are not where the Intercom is and wish to connect via the internet
or 3G/4G, you would use the “External static IP address” given to you by your Internet Service Provider.
Port forwarding support:
There are many different brands and models of ADSL Modems which makes them difficult to set up, therefore
we must recommend an IT professional. Some manufacturers offer guides on their websites or in their manuals.
Alternatively, we can recommend Third-party assistance on configuring port forwarding from sites such as:
www.portforward.com
If you don’t have an External Static IP address:
If you do not have an external static IP address, you can setup a DDNS service if your modem supports it. Please
refer to your modems user manual on how to setup this feature.
Important:
Before setting up remote access for your Intercom, you will need a good understanding of
computer networks. If you do not, please seek the assistance of a qualified I.T. professional.
3.12
Advanced Configuration for Remote Access (optional)
In some situations, it may be necessary to change the ports that the intercoms Door Stations use.
You will need a Windows computer (in the same IP address range) that can connect to the Web Interface of the
Door Station.
1.
Log in to the Door Station's Web Interface.
(Refer to Section 1.1.1 for how to log in.)
2. Once logged in, go to “Network Config” > “Port”.
3. In this menu, you can modify the ports to suit your
requirements. Press “OK” to save the settings.
4. Select “Logout” > “Reboot”. The Door Station will
now restart with the changes you have made.
3.13
Changing Door Station Network Ports (optional)
